American Airlines

✅ Trip Verified | Terrible customer service at the boarding gate, literally ignoring all passengers in line for upwards of 30 minutes. I was sitting and just watching the frustration grow on everyone's faces. Our own issue was that within 45 minutes of boarding they announced the flight was delayed 56 minutes, so our flight will land after our connection leaves. They rebook us on an awful redeye connection (with two toddlers how fun) through another airport. Then shortly later the delayed plane arrives maybe 5 minutes late? How can they announce a 56 minute departure delay when the plane was only a few minutes out, and it was not due to ground issues they turned that plane around super fast. End of the day the plane actually leaves basically on time, we would of made our connection but because of gate attendants that totally just ignore a line of customers. We were stuck on a terrible flight. We were not the only ones this happened to obviously.

Not Verified | I will never fly American Airlines again. I was intending to fly home to my parents’ house from Denver to Connecticut with my federally registered ESA rabbit. I understood that some airlines do not accept rabbits, so I called and booked over the phone. The agent assured me it was no problem and people fly with rabbits all the time, and AA accepted these animals. After being told it was alright, I just had to submit my paperwork, I paid for the nearly $400 flight and was transferred to the service desk to confirm. Immediately they told me they do not accept these as ESAs, but I was told I could “try” to have my request approved. My request lingered until 4 days before my flight, when I was denied and told that I would not receive a refund. Terrible customer service. Would not recommend to anyone. All they care about is your money.

✅ Trip Verified | Had issues last time we flew American, thought it was a fluke because they have always provided good service before. So we decided to give another try. That will be the last time. Horrible service, rude staff, inefficient. The plane was packed full. Take precautions like other airliners with covid. Will not fly again.

Not Verified | First, let me start this off by saying, in the past, I typically did choose American Airlines whenever possible, now, moving on, I will not be choosing AA. I ordered tickets for a wedding that was to occur on January 2nd, and my flight was supposed to be December 26th. On December 21st, I woke up with chills and couldn't taste my food all that well. I decided to get a rapid covid-19 test and it came back positive. The day I received my results, I cancelled my flight, giving AA 5 days to rebook the flight if necessary. I then requested a refund through the website, and provided proof of my positive result. Although it was the cheaper ticket, which is apparently non-refundable, refunds are available (supposedly) due to medical reasons. I received notice that the refund was not going to be unavailable. I called, to which I ended up talking to someone in reservations. They advised me they could not help me and told me to contact customer service through the website or through 'snail mail', as she referred to it as, I let her know I wanted to actually TALK to someone, not go back and forth through e-mails, or wait on the post. She told me that simply wasn't possible. I asked for a copy of the recording, which she told me, I was unable to receive... even though I'm a part of that conversation and was not told I was being recorded, I just assumed it. This is very greedy of a company to do, considering I gave notice ASAP, and their guidelines wouldn't have allowed me to fly with them Covid-positive anyways. Take this as you will, but be wary -- and make sure to give into the greed of spending extra money on 'refundable' ticket should you choose to fly American Airlines, because their greed knows no sympathy, and no exception and should something far out of your control occur.

Not Verified | They are packing people, not even leaving room with an empty seat. Horrible agents, one told me to rebook when I asked her to check for empty seats. This is ridiculous. I will never travel with American Airlines again.

Not Verified | The flights were so packed I was sandwiched in-between strangers for hours at a time. Food and beverage are discontinued unless you ask, which is impossible from anywhere but first class which I had to shove past to get to my seat. At no time during all 4, 2 hour flights were we cleared to get up to go pee. Why do they give wifi and usb ports if none of it works. 4 flights and not 1 had working amenities.

Not Verified | If you want COVID, fly American! Overbooked a flight in the middle of the pandemic. Initially had a direct flight, but switched me to indirect once they realized they couldn’t maximize profits during a global crisis.

✅ Trip Verified | American Airlines have been a disappointment from the get-go. They frequently cancel or delay my flights. I keep flying with them because I made the mistake of signing up for their credit card. Well, even that has been a debacle. They gave me a second AAdvantage number that’s not actually linked to my account. So whenever I check in to my flight, it tries charging me for bags so I have to bag check at the counter. And it’s not applying any of my miles to my account so I really just have a rewardless credit card. They are cheaper to fly, but you’d better account for a few extra days on both ends of your trip because you probably won’t get there or leave when you plan to (due to cancellations or delays). The staff is overall unpleasant too. I’ve experienced few attendants who have been pleasant.

✅ Trip Verified | Plane was absolutely packed to the brim. Passengers even had oversized luggage stuffed in overhead. Could not understand flight attendant. Boarding was completely unorganized. Especially with covid. People were on top of each other. Landing process was horrendous. Took forever. Weather was perfect. Never flying with them again. $12 if you want wifi for an hour. Ridiculous!

Not Verified | Me and my son were supposed to fly from Detroit Michigan to Tulsa Oklahoma on January 2nd. Our first plane was delayed because they over fueled the aircraft which made us arrive in Chicago after our layover had already left. After spending 4 hours in the airport working with American Airlines they were unable to get us on another flight within the next two days. The individual at the ticket counter told us that since this was the fault of American Airlines that if we were to rent a car and drive they would reimburse us for the rental car and hotel and our ticket cost. So to clarify after buying my tickets and spending that money I had to come out of pocket all these additional expenses and now drive because that was the only option they had for us. So we did exactly as American Airlines said and rented the car and drove. After I filed for a reimbursement totaling $742.76 for all the expenses they agreed to refund they now backed out and are unwilling to refund us anything but offered us a $125 flight voucher and apologized for our inconvenience. They directly lied to us and tricked us. Don't fall for it.