American Airlines

Not Verified | Horrible experience. They cancelled my flight on Christmas with less than 10 hours notice. They put me on hold for 30 minutes and said they would only offer me a flight that was 9 hours longer than the one I originally booked with two new connections I would have to catch. Very rude in their delivery as well. I ended up having to get a flight a day later and they said they would give me no compensation for the change in flight - even though I have to pay for a hotel reservation I can not move and I am missing Christmas with my family. Save yourself and fly a different airline because this was a horrific experience. Wish I could give less than zero stars.

✅ Trip Verified | Xmas eve and waiting on the plane due to low hydraulic levels. Paying almost $1000 for a flight then having to wait in a full plane for takeoff at the gate isn’t right. Mechanical issues should be checked as soon as the planes land! We have to wait and or miss our next planes because of something like this. Always something with AA. Late to other connecting flights and or missed them because of small stuff that could have been avoided. I always fly with AA they should change things up a bit.

✅ Trip Verified | Absolutely horrible! I flew out of Portland en route to Louisville. Landed in DC, landed at 718 pm, didn't get off of the plane until 745 due to a "gate mixup". Missed my next flight and also my ride. So the next flight out was the following morning. They did put me up in a hotel, least they could do, the next morning I go to customer service to make sure I was at the right gate. A lady finally strolls out after 5-10 minutes of waiting, and totally blows me off. I took a pic of the customer service desk, showing no one behind the counter, and several of us in line. This is ridiculous. Since I missed my flight last night, I also have to be out $200 for an Uber. American Airlines should reimburse me. I highly suggest that you or any one you care about should fly with a different airline.

✅ Trip Verified | Absolutely horrible customer service. They bumped me off my flight and pushed it to one 12 hours later. I am missing an extremely important meeting. No apology. No compensation. I have now been on the phone with their customer service for 2 hours trying to add my new flight miles to my AA advantage, they keep transferring and telling me they are getting an error message. I have logged into my aa advantage account 3 times since being on the phone with them to check account number and the my name. They have wasted 14 hours of my time without so much as an apology. Horrendous company. Should be dissolved.

Not Verified | Terrible airline. My first flight yesterday from GPT was delayed several times while enroute to the airport and ultimately canceled when I arrived. They had no flight going out for 2 days which forced me to get a hotel, extend my rental car and drive to New Orleans to get a earlier flight today 19 Dec 21. The flight from New Orleans was delayed multiple times as well. Once it arrived late it and landed in DFW I was forced to run through the airport to catch my connection to SAN which was on time on the otherwise of the terminal. After finally landing in SAN my bags were still in Dallas. Customer service was no help as the airline depends on text and email to rebook flights. I will avoid this airline at all cost and you should too. The planes also had no TVs equipped

Not Verified | I will never fly on this airline again. Purchased international tickets 3 months in advance, our flight was cancelled and rescheduled, not giving me any chance for input! Upon returning to the country, my bags were not sent to baggage pick up for an hour. I only had 1 1/2 hours total to land, go thru customs, get bags, recheck bags go back thru security and go to gate. An American Airlines employee assured me that he was in touch with the tower and would radio ahead so I could board plane. After running thru airport I arrived at the gate with the plane closed and was told, too bad! Going to customer service was a joke. The airline simply said it was not there fault, issued no meal or hotel vouchers and put us on standby for flights the next day! I was 1 of 12 passengers that missed their plane due to missteps from American Airlines. Do not use this airline, I never will again! I am writing this at 3:00 a.m. sitting at the cold airport waiting for a flight hours from now!,

✅ Trip Verified | Very rude and unorganized, apparently you can have adult beverages on the flight from Key West only if you are in first class. I asked for a glass of wine in business class and they refused. When getting on the plane in Dallas I had to go back up to the boarding area to retrieve a red tag to check my carry on after she said go ahead with it but the impowered flight attendant turned me around at the plane. No customer service, just rude employees.

Not Verified | American airlines has no problem with changing gates at last minute and in Dallas it's a huge airport, horrible customer service their answer is always every 2mins. check to see if gate has changed. We sat in the airport from 10am and right now the last flight back home is now at 855pm, we got the new tickets and when my wife sat down from the counter she went back to ask about which gate the person looked it up and the time changed that quick to 930pm departure, so as of now from 10am-930pm sitting in the airport with a small child (1yr daughter). Completely upset and frustrated with this airline, because they don't care and no real customer service because they know that we're stuck using these airlines because the prices are so expensive that they know we have no other real options for far traveling. While in the airport i witness them closing the door someone ran up saying that they need to get on that plane and the customer service person said that once the door is closed that they can't let them on or she said she can't open the door once it's closed. We still don't have a new gate # we were told to just check the board for the gate # about 730pm and keep checking until you board. I know they don't care about me and my family because they have millions of people who use their airline daily, so if I don't use them anymore they're not going to miss me and my family. Times and gates always changing, you have been warned.

Not Verified | Lost our baggage and didn’t know when it would get back. Late takeoff and slow getting off plane so that half of our plane either missed their connecting flight or had to run. we made our connecting flight after booking it through the airport. All the offered us when they left our bags in the precious airport was a toiletries bag. Awful!

✅ Trip Verified | American Airlines advertises travel flexibility all over its website - however this is only if you buy a certain level of ticket. I flew to UK to look after my father in hospice. Obviously I did not know when I would be flying home. Flight Flexibility was key to me. I had to change my flight dates several times, each time paying extra dollars even though airline says no change costs. The extra fees were because tickets were getting more and more expensive. On December 12th I rebooked a flight from Manchester to Seattle to depart December 16th. I was given the same Record Locators, one for BA, operator and one for American, the airline I paid. After talking to American Airlines on December 12th I checked that the flights were correct on American Airlines website under ‘manage my flight’. The reservation was correct. On December 15th I phoned American to get my frequent flier mile number added. That same day at 18:50 I received an e-mail from America saying that my transatlantic flight had been cancelled with no explanation. The reason I am writing this is because when I called American to find another flight they told me that since my December 16th flight was never ticketed they owed me nothing. In order to fly home I would have to spend another $2542 for a one way ticket on top of $1483 I had already spent. There were no coach tickets left because they cancelled their flight and put everybody on BA. American would not take any responsibility for the error of their customer service person who did not issue a ticket for me Dec 12th. There was no way I could know this from looking on the website - I even had seat assignments. American refused to help in other way than sell me a Business Class ticket on BA. How can an error from an American Airlines person be now charged to me?