American Airlines

✅ Trip Verified | This company delayed the flight for three hours without any explanations. Then three hours late, this company issued extra tickets for those who landed late from their previous flight. Due to that the entire passengers in this airplane had to seat and waited extra 30 mins. Still none of these customers did not get any proper explanations nor apologies from this company.

✅ Trip Verified | I had a total knee replacement and I was assigned a middle seat. I ask Guillermo at gate D21 at 9:40pm if he would change my seat due to my condition. He said in a rude tone that I would have to pay for it because nothing is free. Then he walked away and left me standing there. He didn't even wait to a reply. I wish there were other airlines that I could take but I'm stuck with rude people.

✅ Trip Verified | I have a broke back and I'm 65 years old. This is the 3rd. time I have flown and each time was horrible! No wheelchairs even though requested, no customer service to help, it's ridiculous. Even if it's not first class it's expensive and they need to do better. If my grandchildren weren't in California. I would never fly again! But I will find a different route next time so not to use Charlotte airport

✅ Trip Verified | Worst flight experience ever with AA. I arrived with a 5 hours delay and my luggage was delivered 8 days after my arrival (8 days)! As a result I had no Christmas present for most of my families (they were in the suitcase) and had to buy loads of items. No compensation was even mentioned from them. The cause of the delay was a chaotic organization at the New Orleans airport. I was there 3 hours before my flight but they failed to check me in before flight time at 11am, like many other people in the flight. The check-in queue was completely disorganized with loads of people with flights in the afternoon getting checked in before the people in the 11am flight. I ended up spending 15 hours at the airport, arrived 5 hours late at my final destination, and my luggage was delivered 8 days later. Absolutely avoid flying with them on transatlantic journey. European companies may be slightly more expensive but they are accountable by law in case of major delay or inconvenience. AA clearly just don't care.

✅ Trip Verified | My trip was horrible, thanks to American Airlines for losing my bags. I lost two precious days during this, my retirement trip to the Florida Keys. I had been planning the trip for more than a year. Once it was discovered that my bags were missing, we were directed to speak to an A.A. employee who was to be responsible for assisting me. This man was burned out. He became irate, and used profanity towards my son and another customer who had also had a missing luggage debacle. It took 2 days for American Airlines to locate and return my luggage. In the interim, I had spent a full day trying to purchase clothing and toiletries for my trip. The Cost of replacing those items was $300. There was the loss of time on a rental car, and gas used in our traveling. Having lost more than one day at our $500.per day Islamorada resort, that will easily be an additional $500. I was upset for days. American Airlines, needs to do better, and to train their employees to do better.

Not Verified | Terrible service, unprofessional, and did nothing to help passengers get new flights or fix any issues. Planes were more than an hour delayed, service was awful, and maybe some of the rudest staff you’ll ever meet. Safe yourself the trouble the next time you travel and use any other carrier besides American.

✅ Trip Verified | Thanks American for getting us home from our vacation ahead of time, in the middle of cancelations and understaffing chaos! We could not be happier with our experience, as both flights were super smooth (thanks to good weather) and arrived ahead of schedule. Planes were clean, staff professional, the service is what it is, but flights were short and we are aware what we were paying with our basic ticket. Thanks and recommended.

✅ Trip Verified | I have been flying since 1982 and have used different airlines until recently we have used American exclusively for the past 5 years. Our trip home from Charlotte NC to Springfield Mo 12/27/21 was the most pleasant due to the on board flight attendant named Jodie. She was the most professional, friendly and informative person we have ever dealt with with our air travel. Things like making sure we all knew the new safety rules, making sure we were comfortable, even letting us all know that the head rests could be adjusted for more comfort. Jodie also went out of her way to make we had juices and snacks we wanted. Finally, her tone of voice over the cabin speaker was excellent. Clear speaking and enthusiastic about what we could expect before, during and after the flight. I can honestly say I have never seen a flight attendant act and seem to love her job more than Jodie. Also, no issues at all flying with American over the Thanksgiving period and then again Christmas day eve then returning the Monday after Christmas. I hope this review gets to management so she can be rewarded for her fine job representing American Airlines.

✅ Trip Verified | Did nothing to correct passengers wearing their mask under their noses or in some cases not at all during the flight. Multiple opportunities to correct passengers were seen and ignored. Given the most recent variant and staffing shortages with airlines I was really dissatisfied with the whole experience. I won’t use American Airlines again.

Not Verified | San Diego to Charlotte. Never ever flying with American Airlines again! First our gates were changed 3 times before our flight and was circling around the airport for half an hour. After boarding on the plane all passengers were forced to wait over a hour due to “a maintenance problem” just to find out they wanted to turn the whole plane around just to let more passengers on the flight. After getting off the plane I found out my baggage never made it on my flight and they tried to blame it on the rain and say it got lost and didn't get my luggage three days later. This airline is very unprofessional and this is why American is cheap. I do not recommend flying with American.