American Airlines

✅ Trip Verified | The worst airline to fly through. They will give your seat away - we had an emergency and weren't able to check in an hour before. We watched people check in for our flight while we waited an 4 hours for the next flight.

✅ Trip Verified | Due to your customer service being unhelpful and uncompassionate, I collapsed in security and had to be treated by EMS. Needless to say, I missed my flight and had to pay $200 to continue my destination on DELTA. I was on an AA flight from Atlanta to Detroit with a stop in Washington. AA ran out of carryon space and had me check my carryon. As we were landing in DC, I was told that my carryon was being placed on the next fight to Detroit. I told the attendant that my medicine was in that bag. I was directed to the counter, who directed me to baggage claim. I waited over two hours, at this point I was lightheaded and my mouth was dry. I told the baggage clerks that I was not feeling well. Upon receiving my bag, I took my medicine. I asked for water, they said "no". I asked for a water fountain, they said "it was through security". I asked if some could assist me through security for water and so that I would not miss my flight, they said "no". I moved as fast as I could to security. I was exhausted, shortness of breathe, and my chest was burning from the pills stuck in my throat. I told the lady at security that I was not feeling well. I am thankful to the 3 EMS guys. They treated me, assisted me with obtaining another flight and back through security again.

Not Verified | We arrived at Miami about 1/2 hour early and sat there waiting to un board for over 30 minutes. Then when I finally got off the plane to make my connection, it’s delayed 30 mins. We were supposed to start boarding at 9PM and it’s now 13 minutes after and they just started boarding. I usually take Copa or Avianca but during COVID it was hard to get customer service. So, I figured I’d go with American. Wrong move. I have not experienced any delays with Copa or Avianca. I gave you a chance and you blew American Airlines.

Not Verified | We arrived at Miami 30 minutes early and sat waiting to un board for over 30 mins. When I finally got off the plane to connect with my transfer to NY, the flight was delayed 30 minutes. The flight was scheduled to depart at 9pm and the time is currently 9.40 and we’re still boarding. When I finally get to my seat, there is no TV’s. Won’t be flying American Again.

Not Verified | This airline is absolutely awful. I booked a flight with connection. The first flight was significantly delayed and caused several people on my flight to miss their next flight to Columbus, Ohio. As we all raced to try to catch the plane, they closed the gates in front of passengers that were literally standing there, after having ran to board. The rest of us were put on various flights and were told we were on standby for the other earlier flights. We found out that, in fact, we were not added as standby. My 6 year old and I have been waiting 7 hours for a flight now. I am absolutely livid! Please if you can, book with another airline. I’ve been delayed to a connecting flight twice in my life (avid traveler!) and both times was with American Airlines.

✅ Trip Verified | You are the worst airline. You don’t communicate anything. You had an entire plane of passengers just sitting on the tarmac waiting and not one word was said as to why. We sat there for well over an hour and I will now miss my best friends wedding whom I haven’t seen in years because I have been serving in the military over seas. So glad I wasted $1000 on these horrible tickets. Thank you for ruining what was supposed to be an amazing surprise.

✅ Trip Verified | It’s a quiet Saturday morning, after perhaps the most frustrating and difficult experience of a lifetime yesterday. Tina, Nicole, and I began our day yesterday morning by getting ourselves to the Asheville Airport for our two legged trip to Las Vegas and then driving to Zion National Park for our son, Bryson's, wedding this morning! When we arrived at the Asheville desk of American Airlines, we were told that our flight to Charlotte was running late, but not to worry, we would arrive in plenty of time for our connection to Las Vegas. As that flight became later, we were informed by the tickets agent at the gate that we were not going to make our connection. American had two more flights yesterday from Charlotte to Vegas and she said that we were in the numbers one, two, and three spots on stand by. She then stated with all of the delays they were experiencing in the system, we were a shoe in for the next flight. We decided to go ahead on to Charlotte and wait for the next flight four hours later. Well, that flight was over sold and we didn’t get on that flight. The next flight was two hours later and we were met with the same fate on that one, a no go! When confronting American Airlines service, informing them that we have now missed our sons wedding, and we are in Charlotte, where we don’t live, they simply throw their hands up and tell us that we’re on our own from here! To make things even more difficult, we wait around for over two hours trying to recover our luggage. That too was a failed effort and our luggage as of this morning is still somewhere in the American Airlines system between Charlotte and Las Vegas? We had to rent a car, drive home and get here at 1.30am. We will complete the drive to Asheville this morning to go and retrieve our car, and the family of the groom will miss the wedding. The most aggravating factor is, as we found out, our original flight from Charlotte to Vegas was delayed as well and we probably did arrive in Charlotte in time to make that flight. It is my belief that the flight was over sold and they chose not to inform us that we were going to make the flight so that they could accommodate other passengers that were waiting for that over sold flight as well. Instead of asking for us to volunteer to step off, and because we were in Asheville, they just didn’t tell us the flight from Charlotte to Vegas was delayed as well and we were going to make it! Every single correspondence with American personnel was difficult and frustrating. They have no concept of service nor do they care. This is the second time in a row that we have flown American and ended up getting stranded and having to rent a car to drive with no consideration from American. I was interrupted while writing this to answer the American Airlines service representatives call. I conveyed to her, just now, this exact same story of yesterday’s mis adventures, and you cannot possibly believe this, she asked me what it is that I am asking of her?! No offer of refund, no apology, no mention of compensations for the days expenses, a big fat nothing! I have flown American Airlines my entire life. This is two trips in a row that this airline has fumbled, and the nightmare of a lifetime of missing our sons wedding! I will never have anything to do with American Airlines ever again. I strongly advise anyone to give due consideration before choosing American Airlines for travel!

Not Verified | My flight from Pensacola to Miami was delayed by 40 minutes due to plane maintenance. I asked the desk attendants and flight attendants if I'd be able to make my connection to Nassau with AA because that only left me 30 minutes between landing and take off. There were problems and delays getting off the plane, and I missed the doors to my connecting flight to Nassau by 2 minutes. They would not let me on the plane, and could not guarantee me a flight to Nassau this weekend because they were all booked. The attendants did not care about my situation. They simply kept saying there was nothing they could do, talk to this person. I keep getting passed on to the "next person" who is supposed to be able to help me yet I've gotten no help. I'm on standby, and this next flight is now also delayed. I keep being told conflicting advice, saying I'm able to have tickets refunded, but then I'm not eligible without canceling the remainder of my flights even though they are completely separate itineraries. I'm beyond frustrated. I'm pregnant and traveling alone and this just isn't acceptable. This was my first time flying on American airlines and I will never fly with this company again. I want my money back for these tickets.

✅ Trip Verified | I will never fly American again and I could cite my recent trip to Orlando as the reason why as I found my checked luggage to be damage and unusable except the return flight to Phoenix was even worse. The staff on the plane are unpersonable in my opinion. The safety demo is a recording and not a flight attendant like the other airline I travel. We land in Phoenix about on normal time despite a delay out of Orlando. I go to the baggage claim carousel to wait for my 3 bags (2 luggage, ((1 new because of the damage on the flight there) and 1 car seat). The 2 bags come out no problem but no sign of car seat which is in a bag for added protection. After about 20 minutes my wife goes to baggage assistance to see if size is an issue. They say it'll be on the carousel, after another 15 minutes the carousel stops turning. My turn to go into the baggage assistance where they cant go by name but a number on the tag which they issue when I check in so why cant they check by name. She needs the tags so I grab the bag that was in my name as my wife had her bag and the car seat was in my name so I only needed mine. The lady is a little incompetent on that and thinks I'm missing 2 bags so I have to explain it to her again. There also is no concern on their part that I cant leave the airport as I don't have my car seat. She just smiles and happily says were trying and no sorry or nothing. In her calls I learn it was scanned off the plane at 1045am, its currently 1120am when I'm talking with this lady and still no car seat. It finally pops onto the carousel at 1123am so almost 45 mins for a car seat to get to baggage claim when my other bags were there in 5-10 minutes. Unacceptable and delaying my 2 hour drive home and finally a sorry you had to wait as I walked to retrieve my car seat. I will pay double or triple before I fly American again.

Not Verified | The worst airline I have ever experienced! We had just about every bad thing that can happen to you on a flight experience happen to us on this trip. All the nightmares I hear about airlines came through from American on our way home from Florida. They rearranged our flight adding and extra layover and changing what should have been a 5 hour flight into a 7 hour. That was just the first part! During this change I was I. The phone with several customer service reps as our casual 11am flight time was changed to a grueling 3am time. I had several customer service reps easing there voice at me on the phone! We ultimately had to take the flight as is with nothing done about it. Get to the airport that day get on the first of what is now 3 flights. This flight lands and they delay the next one several hours until all of us on the flight miss the connection in the next airport. A customer service rep at the airport yelled at my fiancé! I called in again and was told they couldn’t do anything once again. We get to the next airport and running to catch the last flight we miss it due to the delay. We are then told they are not going to give us anything a hotel or new flight nothing. They finally find a United flight that my group and the other groups can fly to get home. Turning what should have been a 5 hour trip into 18 hours of travel. We then arrive home where my family had been waiting 5 hours to pick us up and our bags are not there. Customer service is also closed at this time. I call they say we will have to come back to the airport to get our bags the next day. Driving an hour out of my way to get my bags and one of them the entire back is torn off of it. They refuse to replace it and United steps in and offers to replace it. This airline has zero accountability for their actions. I know people who have one bad thing turn into a voucher for a next trip completely covered. We had everything go wrong rude customer service and I wrote them after and they still would not do anything for me.