American Airlines

✅ Trip Verified | I will never fly American again and I could cite my recent trip to Orlando as the reason why as I found my checked luggage to be damage and unusable except the return flight to Phoenix was even worse. The staff on the plane are unpersonable in my opinion. The safety demo is a recording and not a flight attendant like the other airline I travel. We land in Phoenix about on normal time despite a delay out of Orlando. I go to the baggage claim carousel to wait for my 3 bags (2 luggage, ((1 new because of the damage on the flight there) and 1 car seat). The 2 bags come out no problem but no sign of car seat which is in a bag for added protection. After about 20 minutes my wife goes to baggage assistance to see if size is an issue. They say it'll be on the carousel, after another 15 minutes the carousel stops turning. My turn to go into the baggage assistance where they cant go by name but a number on the tag which they issue when I check in so why cant they check by name. She needs the tags so I grab the bag that was in my name as my wife had her bag and the car seat was in my name so I only needed mine. The lady is a little incompetent on that and thinks I'm missing 2 bags so I have to explain it to her again. There also is no concern on their part that I cant leave the airport as I don't have my car seat. She just smiles and happily says were trying and no sorry or nothing. In her calls I learn it was scanned off the plane at 1045am, its currently 1120am when I'm talking with this lady and still no car seat. It finally pops onto the carousel at 1123am so almost 45 mins for a car seat to get to baggage claim when my other bags were there in 5-10 minutes. Unacceptable and delaying my 2 hour drive home and finally a sorry you had to wait as I walked to retrieve my car seat. I will pay double or triple before I fly American again.

Not Verified | The worst airline I have ever experienced! We had just about every bad thing that can happen to you on a flight experience happen to us on this trip. All the nightmares I hear about airlines came through from American on our way home from Florida. They rearranged our flight adding and extra layover and changing what should have been a 5 hour flight into a 7 hour. That was just the first part! During this change I was I. The phone with several customer service reps as our casual 11am flight time was changed to a grueling 3am time. I had several customer service reps easing there voice at me on the phone! We ultimately had to take the flight as is with nothing done about it. Get to the airport that day get on the first of what is now 3 flights. This flight lands and they delay the next one several hours until all of us on the flight miss the connection in the next airport. A customer service rep at the airport yelled at my fiancé! I called in again and was told they couldn’t do anything once again. We get to the next airport and running to catch the last flight we miss it due to the delay. We are then told they are not going to give us anything a hotel or new flight nothing. They finally find a United flight that my group and the other groups can fly to get home. Turning what should have been a 5 hour trip into 18 hours of travel. We then arrive home where my family had been waiting 5 hours to pick us up and our bags are not there. Customer service is also closed at this time. I call they say we will have to come back to the airport to get our bags the next day. Driving an hour out of my way to get my bags and one of them the entire back is torn off of it. They refuse to replace it and United steps in and offers to replace it. This airline has zero accountability for their actions. I know people who have one bad thing turn into a voucher for a next trip completely covered. We had everything go wrong rude customer service and I wrote them after and they still would not do anything for me.

✅ Trip Verified | Horrible experience. Not even boarded on our flight yet and I am already so disgusted by this airline that I need to write this review. Overall terrible experience. Check-in is a huge pain, American Airlines website is terrible, slow and difficult to use. Use of the Verifly app for Covid-19 information is another terrible experience for which no guidance is provided. This is a 16hr intercontinental flight, and you can't sit next to your flying partner. They purposely place you in different rows and then force you to pay $120+ per person, per flight to change your seats. I have never seen this greed before, not even Ryanair. Worst experience and worst airline I have ever flown ever.

Not Verified |Absolutely the worst, ridiculous and incompetent people to deal with. My first flight was delayed and i missed my connecting flight by 5 minutes. When i asked the stewardess what i should do, she doesn't know either and told me to just walk fast. First of all, you don't know? How can you work there and not know what to do? Can you not coordinate the schedule? Why even make those connecting flights when it is obvious that they never make it on time? I was then rerouted by a customer service to another gate which literally closed! Also never made it to my destination that day! Never again American Airlines.

Not Verified | American is so awful. They are absolutely incompetent and rude. I had spoke to a representative and was told that I would get a full refund if I were to cancel a flight I was no longer able to go on. After this representative assured me I would get a full refund for my flight I went ahead and cancelled and then was told I was not eligible for a refund. Nikita the supervisor was nothing but rude and completely unhelpful. I asked her a question and she completely ignored me and ended the conversation. In the past flying with American I have had absolutely nothing but problems and inconveniences. I would pay for any airline over this one.

Not Verified | Horrible experience. We've been stuck at the airport for 3 days. They kept delaying, then canceling, taking us to the hotel for three days, playing games with us. Once they board us to the plane and de boarded us again. Staff rude and aggressive. My husbands mask moved little bit down during the second day de boarding and flight attendant screamed at him and then to the pilot "he doesn't have a mask! " when he had. We finally spend another thousand of dollars and took another airline, Frontier after three days of AA games and got home safe. Never fly AA!

Not Verified | I fly a lot. I’ve flown 3-5 times a year domestically and internationally for most of my life. I’ve had many horrible experiences with planes - delays, cancelled flights, etc. But, I’ve never experienced the absolute disaster that is American Airlines. It’s not the service. It’s the physical planes. My first flight COU to IAH was delayed due to mechanical issues (which they blamed on cold weather which the pilot told us wasn’t true- disgusting behavior by the airline). We were strung along for several hours that a rescue plane was coming. By the time they said we should rebook, all the decent flights were no longer an option. I would’ve had to fly to Dallas late then Houston the next morning. Family ended up driving 4 hours to pick me up because the airline wouldn’t give me a hotel voucher. I flew out of COU 13 hours late (the plane I was rebooked on was delayed as well). Flying home, I left from BTR and that flight was also delayed due to mechanical issues. We left 5 hours late. I missed my connection to COU, so was stuck in Dallas for 10 hours waiting for my flight. No food vouchers of course because it ‘wasn’t their fault’. My plane to COU was then delayed again. I didn’t get home until we’ll after 1am. I was supposed to be home before noon. I had to be up for work at 4am. Zero apologizes from the airline besides ‘sorry for the inconvenience but maintenance isn’t our problem’. Yes maintenance is your problem. The number of planes with mechanical issues I had makes me very reluctant to ever fly with this airline again. They can’t maintain their planes. They don’t notice issues until their passengers are about to board- and these are first flight of the day planes too. There’s plenty of time to check the plane after a flight to be ready for the next day. In my line of work, not checking your equipment would lead to people being fired. Maybe that needs to start happening in aviation. It’s not hard to check the plane after a flight. And if your planes are breaking down this frequently, maybe there’s a bigger problem. Also the complete lack of support for passengers being stranded (many people I flew with were forced to get hotel rooms and the airline offered zero help) is appalling. I’m in the service industry. I’d never dream of treating people like this. I won’t be flying American Airlines again.

✅ Trip Verified | American cancelled three flights and over booked two others. We couldn't get out of Houston and as a result we missed our cruise out of Barbados. They shipped our bags to Barbados and after four days we still don't have our bags. This airline demonstrated gross incompetence and stupidity in getting staffing to fly their planes. Pay extra to fly another airline. I have not flown AA in many years and I will never fly with them again.

Not Verified | They cancel my flight in Dallas as soon as we landed to Wichita so I had to rent a car and it’s cost me $285 plus gas. Didn’t get compensated for anything. American Airlines is one of the worst airlines in the World and they don’t care about their customers. They should be shut down and what they need to do is quit overbooking flights.

✅ Trip Verified | While my bag size was approved by TSA at the security entry, the airline bullies at the gate tried to charge me to have it checked. When I objected to being charged because of their mistake, the gate attendant got extremely belligerent with me and pulled in her manager who was a crazy-hyper, clearly over-worked human who told me that she was closing the door of the plane with or without me. In my mind, we hadn't escalated to that point, I just didn't want to pay for a checked bag, so I asked her to calm down and stop acting hostile. She yelled - I don't have to - you're holding up my plane (me and one other to whom the news of our bag size and the ensuing charge was new). Now, let me mention that they started boarding 20 minutes late and she needed 100 people to board in 5 minutes in order to be on time. But here we sit on the runway, 20 minutes after the plane was supposed to take off...not moving. Oh the urgency. Guys - just don't fly American. It's been a disaster the last 3 times we've tried. They're a train wreck and two of the flight attendants complained that the plane was trashed when they got it, and "they're sick of this". There is old garbage on this plane everywhere. It's not changing anytime soon.