Allegiant Air

Not Verified | "Ma'am - I really don't care if you fly Allegiant" - Punta Gorda gate agent Jan 2, 2019. The gate agent for our flight (1596) today - Jan 2, 2019 was quite possibly the worst I have ever dealt with in my flying history. I've flown all over the world and our family flies every 4-6 weeks - mostly frequently between Rochester NY and Southwest Florida. Until this past year I refused to fly Allegiant due to their bad on-time and service record but heard through friends that it wasn't too bad and have since flown with them 8 times. Today - the gate agent in Punta Gorda went out of her way to be nasty. I realize that, for the most part, you get what you pay for. This is why I always pay for upgraded seats (meaning we sit forward in seating position - not to be confused with better, bigger seats - because they are not. Not a problem. I know that and do not expect bigger better seats - still I pay more). In all of the previous flights, prior to today, I have traveled with the same luggage that I carried on today. As we approached the gate agent rudely told us to get out of line and stand aside as we needed to pay for a carry on. I told her I had flown with the bag, never having paid before, her response was "Well Today YOU DO." We watched many others board with the same or larger bags, before my husband approached and said "these people have the same size bag, why are they not paying?" She then looked for a passenger with a bag, took his phone from him and tried showing it to us. It was awkward and extremely unprofessional. When the rest of the plane had boarded and she was finally ready to "deal" with us and another passenger, she turned to us and said the bags we were boarding with had to be paid for. I tried to explain once again that we had boarded the flight to PGD without incident, as well as many other Allegiant flights with the same bag. She could not have been ruder as she turned back and said that all of the of the other gate agents are not paying attention which, then, makes her job that much harder. At this point, I turned to my husband and said if this is the way Allegiant is going to treat people, we won't fly with them in the future. Having overheard my comment to my husband, the gate agent then addresses me and says "Ma'am I really don't care! Thousands of people will." WOW - through this whole ordeal I was thinking...it takes just as much energy to be nice as it does to be nasty - Yet she chose to be as snarky and rude as she could possibly be. I paid for a checked baggage, paid for seats, paid for my pet to fly - obviously I would have paid for a carry on bag if I had realized the necessity. This flight did change my opinion of Allegiant Air, what if the pilot and crew on board had the same "Ma'am I really don't care attitude"? We won't be flying them again!

Not Verified | Allegiant cancelled our flight 3 hrs prior- no explanation just a text. No reason given, no options given. Website is not user friendly. 24 hr customer service line - can’t get through- after 1.5 hrs on hold was Hung up on. We did not know what to do so we Decided to head to the airport. We were placed On an alternative flight which at least put us In our own state- then had to rent a car and drive home 4 hours after only 2 hours of sleep. Poor customer service or lack thereof. Since we took an alternate flight they “cannot help us Further”. They didn’t help at all to Begin with! It was a very stressful situation. The only way I was able to reach someone about my concern was via private fb message On their fb page. But they do not tell anyone this is an option- The options for getting ahold of someone That they provide are useless. Avoid this airline at all costs or you may miss your destination. And you will get zero help resolving your issue. Not worth saving a few hundred bucks. The flight attendants were very nice- not their fault- it’s the company that has poor customer service policies.

✅ Trip Verified | McAllen to Orlando. Booked a flight to Orlando, Florida with months in advance and the airline decided to cancel the flight hours before! Not even to reschedule for a later time or for the next day. Just cancelled. Why? “due to weather” when there are no blizzards in either area or thunderstorms. Very disappointed with their customer service and lack of accommodation. Not only did we lose out on that, but the hotel reservations and 4 day theme park tickets and reservations to restaurants. Their response and a way of apologizing was “we’re sorry for the inconvenience, there's nothing else we can do for you”.

✅ Trip Verified | St Petersburg to Tampa. Flying Allegiant should be the last option unless you are just looking for a cheap flight. You're not allowed anything free to drink including water unless you pay on the flight (but I was told I can get a cup of ice and wait for it to melt). Seats don't recline. Takes at least 45 minutes to get anyone on the phone for customer service. Once I was at the gate for departure and they told me I hadn't been checked in, even though I had their desk. Very rigid rules. The baggage restrictions are similar to other airlines as far as the maximum inches (H+W+L).. however if you're carrying on the plane, they want you to fit your carry-on in this skinny metal stand and if it doesn't fit they will charge a $50 fee. I was surprised because I had a piece of luggage that fit the maximum inches but because it didn't fit inside this skinny stand they made me pay and wouldn't refund my carry-on fee I paid for. Truth is if my carry-on was completely empty there was no way it would have fit, or anyone else's. I was shocked at how skinny it has to be. Also as I got on the plane, I counted about 14 other bags that were my exact size luggage that weren't asked to fit in their carry-on checking metal stand. Allegiant has been such a hassle.

✅ Trip Verified | Cincinnati to Jacksonville. Haven’t taken off, would get off now if I could. This airline is rude and unprofessional. Never again. I love a good deal but this was not work it in the slightest.

✅ Trip Verified | Raleigh Durham to Tampa. Very disappointed with this company as I usually use to fly myself and my family back and forth between NC and Florida. The terms state you can be charged if the flight is cancelled or changed within 7 days. I've spent the last 24 hours getting in contact with a representative to cancel and now I finally have they are trying to charge me 75 to cancel even when it's more than the 7 days from my flight.

✅ Trip Verified | Los Angeles to Cincinatti. I am a customer who flies quite frequently for work and personal life. I have two emotional support dogs that I have had for 10 years and I have flown with them on many airlines including Allegiant before with no trouble. I purchased a ticket in September to fly home and surprise my family in Cincinnati for Christmas. I received an email from Allegiant in November, 2 months after I bought my ticket, saying that the emotional support policy had changed. I downloaded the documents that they told me I had to have it cost me $220 to get health certificates for both my ESA dogs. I showed up at the airport with my letter a form they made my doctor fill out, my ESA forms that cost me 220 and I checked in at the ticket counter. she said everything was fine. I go up and wait for an hour and a half at the gate nobody says anything to me. I go to check in for the flight and the worst customer service employee ever says to me I have removed you from this flight we’re getting your bags removed from the plane you’re only allowed to have one ESA dog. I was shocked and I said what and she said you have been removed from the flight step aside. that was it so when I tried to get information she just kept saying you’re only allowed one is a dog and I said I flew Allegiant in June and we were allowed to have two. I’ve never had a problem and she said the policy change December 10. She spoke to me so horribly and I already suffer from crippling anxiety which is why I have the ESA dogs, I started to panic and hyperventilate and cry uncontrollably so bad that other customers were trying to help me and she was telling them to shut up that she didn’t have to talk to them. She was so cold never offered any assistance as to what I could do to fix it she just kept saying you’re off this flight. I asked her if I could pay for a second animal and put them in the carrier and she yelled at me where you going to get a carrier!? I told her I had one in my luggage and she said you’re off this flight. when other customers ask for a supervisor she said there was none. A lady that was on my flight Looked online and said your policy says you can have two dogs. She responded that’s for normal inflight people not people with disabilities and ESA dogs. Why would people just flying be allowed more courtesy and then people with disabilities flying? And why would a customer service agent go out of her way to not help someone or give them any options or any comfort in a terrible situation? Other customers were trying to offer to put my dog in their bag and she just kept telling all of them to shut up she didn’t have to talk to them. I’ve never experienced anything like it do not ever fly Allegiant ever it’s horrible. Why would people just flying be allowed more courtesy and then people with disabilities flying? And why would a customer service agent go out of her way to not help someone or give them any options or any comfort in a terrible situation? Other customers were trying to offer to put my dog in their bag and she just kept telling all of them to shut up she didn’t have to talk to them. I’ve never experienced anything like it do not ever fly Allegiant ever it’s horrible

✅ Trip Verified | Mesa to Belleville. First i would like to say the app and update notifications are great. Nothing about the airline is a problem up until you actually get there. Yes we are aware that its a smaller hub with cheaper flights (unless you check bags etc) so there are things you have to just understand and go with the flow about the process. However, whenever I get to the airport blatantly frantic and apologetic knowing I'm running late but have just enough time to make my flight, the last thing someone in my position wants to hear is "yep, you're not gonna make it. You might as well not even try. Your bags not gonna make it either. Go talk to the lay at the end" I was given attitude by the check in lady along with the lady once I made it to my gate (I would like it to be known i in fact did make my flight and got to my destination even after being held at the check in desk for an unnecessary amount of time). I'd like to point out to the employees that nobody chooses or wants to be late for a flight to see their family. You don't know what happened before getting to the airport that made them late. That being said, your attitude is the last thing we need to hear during that stressful time. The customer service experience alone makes it not with the potential savings in money for the flight.

✅ Trip Verified | Washington to Asheville. Cancelled my flight home for Christmas with less than 3hrs notice, no reason, and no options to reschedule or transfer. I was already on the train to the airport when I got the message. When I called the number I received to find out what happened, there was no answer. I was stuck at the airport frantically Googling on my phone to find another flight -- which, 5 days before Christmas, was expensive to say the least. I'm fortunate enough that I could cover the cost, but I'm sure the move ruined a lot of holidays. Avoid this carrier at all costs!

✅ Trip Verified | Fort Lauderdale to Asheville. I have been trying to cancel my trip for a week now. Support extremely unresponsive on both phone calls and emails. I will now start a chargeback on my credit card to get my trip cancelled. Absolutely terrible customer support.