Allegiant Air

✅ Trip Verified | Fort Lauderdale to Asheville. This is by far the worst customer service I have experienced. I’ve flown with Allegiant 6 times since January 2019. There has been some sort of dilemma each and every time. I am currently on hold (and have been for 52 minutes) to simply get some information regarding a trip I have booked with them. I am also on their chat (which they advertise for faster service) and keep getting connected to “null” who does not reply to any of my messages. Spend the extra $100 to go with a better airline that cares about their customers or is at least staffed to take phone calls/chats for those customers that need help once they have purchased their tickets. Funny how simple it is to book a flight with them, but will have you burn your ear off waiting for someone to answer their customer service line. Thank god for speaker phone.

❎ Not Verified | Memphis to Fort Lauderdale with Allegiant Air. The customer service desk is the worst ever. My bag was overweight (71 lbs)and I understood that so I got to the side and started emptying it, the lady told me that I needed to get back at the end of the line, therefore I did. When I asked if I could weigh it to see how the weight was she told me I had to wait in line, so I did. When I got to the front of the line my bag was now (41.5 lbs) and she said that if I wanted to go through I had to pay $112. Therefore she made me go empty my bag and get back on the line. This company has no courtesy nor does it’s employees, worst company ever. I would not recommend anyone to fly with them, this is not the type of company that anyone should support.

✅ Trip Verified | Both fights were late. The bathroom was broken on the return flight. I ran into issue on the first flight and called to get assistance. I had all 4 family members calling because I could never get through. Only for no one to help . We call called back and were on hold for 47-72 min. All discussed the issue and again, no one would help until I became ugly with the person and told them I wanted a supervisor. During the time we were all holding I was trying to CHAT. Each time it would tell me it would be at least 16 min. Each time it would disconnect me. The is absolutely no customer service. After our return flight was delayed, bathroom broke, we have landed and not can’t get off the plane and were told it would be 20 min.

✅ Trip Verified | Provo to Phoenix. This Airline is terrible, we have delay after delay after delay. It is currently delayed for 4 hours due to mechanical issues. Our flight at this time is due to depart at almost midnight. Not a single person has communicated any other options to fly out the next day. There are families with small children. We are all just sitting here with no other options but to wait and wait and wait..

✅ Trip Verified | Sarasota to Harrisburg. Messed up our baggage claim and then proceeded to make us wait to get our bag from someone who took them. No one at counter. Been waiting over an hour for our luggage. Worst service, slowest people, once they have your money they don’t care about you at all.

Not Verified | Indianapolis to Sarasota. I have long given Allegiant the benefit of the doubt but my patience has expired, too many delays and not because of weather but because they don’t have the crew to support flying on their jets, we are delayed once again because they don’t have a crew member here going on three hours delayed and weather is perfect and not departing any time soon. I’m very disappointed in Allegiant. Allegiant needs to employ more employees so that you can have the crew available that is required. I’m going to have to seriously consider to stop flying with Allegiant and i am a monthly+ flyer.

✅ Trip Verified | Oklahoma City to Orlando. Worse Customer Service I have ever experienced. Was on hold for an hour to reschedule an upcoming flight due to a family illness, staff was rude and wanted to charge full price to reschedule, thats not going to happen! My family has used Allegiant multiple times in the past and will never use them again. Frontier is just as competitive and has much better customer service. Good riddance Allegiant.

✅ Trip Verified | Cincinnati to Ft Lauderdale. 8:00 am departure, now 4th delay leaving at 4:30. How is that ok? I asked gate agent after first delay if I should change airlines because I had an important business meeting. No. So I believed him and had no outbound flights available. Ruined so many plans and wasted so much money. 2 hour luggage line each way. Only fly this airline if you don’t care when you get there. This costs way more in time and aggravation than you can save.

✅ Trip Verified | Stockton to Mesa. Allegiant is a scam! My fiancé had 2 flight (round trip) scheduled and paid in full for an out of state job interview. I have to accommodate on a conflicting schedule and had to arrive a little earlier and couldn’t make the first flight. I had plan to fly back on the return flight. Unbeknownst to us, Allegiant decided to cancel the entire flight including the return flight as well? What kind of service is this? I agreed, the flex trip wasn’t paid for so the 1st flight should be cancel without a refund. No problem, but for them to also cancel the return flight that we had paid for separately is just plain straight scam! This airline is the worst and comes up with tactic and loop hole like this to scam people. So if you plan on doing a round trip without a flex trip fee paid, it’s best if you just pay one way each so if Allegiant cancel the flight you missed, then they won’t be able to cancel the other one as well. Such an incompetent airline and this is how they scam people. A con artist airline that is out there with tons of small loop holes to scam customers. It was on the last day and we were put on hold for more than an hour. Didn’t want to argue with the lady on the phone so the lady said she will only charge us an additional $75 and she will be able to get me back on the return flight. So in addition to having to pay for the return flight I’m being charged an extra $75 because apparently it’s in their policy that if we missed the first flight, then the entire flight that was scheduled will be cancelled. So I question if the flight was to be scheduled separately then, they can’t automatically cancelled the entire flight?

✅ Trip Verified | Salt Lake City to Phoenix. Worst flight ever. Cancelled return flight at last minute. tried to reschedule and no flights available for 5 days. Cost me around $1000 to get back home to a different airport. I cannot believe they only refunded me $52 a ticket. How is this dishonest operation still in business? Could not get ahold of anyone on customer service. On hold for hours and emailed with no reply!