Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 928 reviews
5/10
4 star Skytrax Rating
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4/10

Air Canada customer review

(Australia)

Flew from Toronto to Sydney on 7th September. Flight left Toronto at 8.25pm. We were in transit in Vancouver which was 4.5 hrs flying. What we were offered for dinner when we boarded in Toronto was a snack which had to be paid. Then when we arrived in Vancouver all our cabin luggage had to be taken with us and reboard the same plane to the same seats. This was really inconvenient from the passengers point of view. By the time we were served a proper meal was 2.30am Toronto time. Toronto to Sydney just the flying time was 20 hrs. That kind of a meal service for such a long flight is not acceptable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Canada customer review

(Canada)

YVR-YOW-YVR. Breakfast flight to Ottawa on an Airbus 320. I had breakfast in the AC lounge and it was good the wireless needs to be upgraded as it was very slow and the YVR wireless was much faster. Our FA on the flight was very attentive and the breakfast service was excellent. Delayed 45 minutes landing in Ottawa due to a thunderstorm. On my return journey I enjoyed my stay in the lounge with good food and a glass of quality wine but again the wireless was slow and I gave up using it. The return flight was an Airbus 319. There was only one FA with us in the front cabin and she did the best she could being short handed with a full cabin. She was friendly and otherwise I enjoyed my trip. The meal was excellent and she offered a special liqueur service which was appreciated by many in the front cabin. My other suggestion is that on the IFE you get more documentaries old comedy TV shows and classic films. These must be reasonably inexpensive. Because I travel so much with them I sometimes run out of choices. However for both I paid an executive class fare and I got good value for what I paid.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(United Kingdom)

19th Aug London to Toronto. Flight was fine though staff seemed too few and too busy to deal with passengers. The next leg 5 days later we checked in for online Toronto to Los Angeles we were asked to pay for our cases to check in $75 not expected. The flight though was very poor. Our return trip on the 2 Sep from LA to Toronto was just as bad but the Toronto to London was the worst. Too many people getting on with oversized bags and being allowed too plane was very over crowded. also our inflight entertainment wasn't working in any of our 3 seats the staff just shrugged their shoulders and handed out contact details for customer service. The plane was old and dirty we will not be using Air Canada again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Air Canada customer review

(Canada)

YXE-YYZ-DUB-CPH CPH-YYZ-YXE in economy. Paid an excellent price for this route. Flight to Toronto uneventful good service flights on time. Air Canada is my first choice for transatlantic flying but after 2 flights in my itinerary I will definitely reconsider especially the one to Dublin. It's not that the flight was uncomfortable the entire experience was just average. Flight attendants seemed uninterested and the plane was probably the oldest in the fleet. The arm rest of my seat had something that looked like industrial-strength foil holding parts together. I think this flight is over-looked since it is a seasonal route. This route is also being transferred to Rouge next year so maybe it'll improve. CPH-YYZ absolutely no problem newer aircraft friendly flight crew. Boarding at CPH was somewhat interesting - over 200 people left to sit in the hallway and departure lounge only opened shortly before boarding. YYZ-YXE late leaving YYZ due to an issue with the cargo door. No problem - safety first. Next time: Lufthansa!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Canada customer review

(Canada)

I flew YYZ-WAW with a stop in FRA. The YYZ-FRA portion was operated by an AC 777-300 aircraft. This was on July 23 2013. I was happy with the service I received. I did on-line check-in and printed my boarding pass prior to arriving at the airport. To print my baggage tags I went to the check-in kiosk but the kiosk unfortunately did not want to print out all my tags meaning I could not go to the quick express bag-drop queue. This wasn't really a problem though because as a Star Alliance Gold customer I can use the quick Executive Class check-in queue to drop off my baggage. Check-in agent Heather was very nice and friendly! She actually gave me individual attention to the fact that my baggage should be labelled as fragile. I then went past security and with a friend I went to the Maple Leaf / Star Alliance Gold lounge. Lounge had a calming and not too busy atmosphere very pleasant and recommended! The flight itself was great! Cabin crew were attentive (although not the very friendliest AC cabin crew I have encountered but still very good) and the in-flight entertainment options were actually I think the best part of the flight. My pre-ordered vegetarian meal came quickly and in general it was a good flight!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(Ireland)

AC 895 Dublin Ireland to Toronto. Good check in staff. Flight on time. Booked Air Canada ahead of other airlines. Expected good service as the National Carrier but was very disappointed. Food not up to much and cabin crew did not make much of an effort. They seemed quite bored. Return flight AC894 Fast check in and very courteous. Flight was awful due to weather conditions. Food very boring and small portions. Breakfast was a slice of banana bread and juice / tea / coffee. Planes are very old on this route. Air Canda will have to up their game next year when Aer Lingus start operating! Certainly no value for money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada customer review

(Ireland)

Flight on 22nd August 2013 Dublin to Toronto and return on 30th August. Cabin crew very grumpy. Food okay on outward journey. Films okay. Interior of cabin grubby. Wasn't expecting that from AC. Return journey encountered bad weather food service was delayed a considerable time due to safety issues so when it finally arrived it was hardly palatable. I noticed a lot of unfinished meals going back. Banana bread for breakfast hardly constitutes a meal. Toilets were very grubby and towel bin held closed with masking tape which eventually fell down. I will not rush out to fly with AC. I will fly Aer Lingus next time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air Canada customer review

(United Kingdom)

LHR-Toronto-LHR. Day flight from Heathrow wasn't too bad. Check-in painless lounge ok although the time from 'go to gate' to 'closing' in departures is ridiculously short. Inflight meal was ok - child's meal was well received adult's meal perfectly ok and served promptly with additional drinks available on request. Only downside was the bassinet wasn't available. IFE ok when it worked although it needed re-booted at least 3 times. Return flight. Check in at Toronto an utter shambles check in online but to get to bag drop you need to print out all your bag tags. This would be fine but their system can't cope with a booking including an infant. Thankfully the desk agent took pity on us and printed them out. Toronto lounge pleasant. Inflight pretty terrible. AC seem to persist with ancient aircraft without winglets so turbulence is amplified meaning the seat belt light on most of the trip. No food service during 'turbulence' so meal service took hours and the lights were left on so neither of the children (or us) slept at all. Asked for lights to be dimmed and 'we can't dim them' was the reply. Didn't get a drink before food due to the apparent turbulence cutting short the drink run and the never came back until 'breakfast'. At least I got dinner eventually unlike the poor folk at the back who waited at least 3 hours. 'Breakfast' was a slice of banana bread and the kids got a bran muffin. Asked for a diet coke to try and wash it down got 2 fingers worth and some ice. Pointless and not at all filling. AC would have been better with a light snack for dinner (given we took off at 10pm) and a decent breakfast. Some of the staff were quite friendly and chatty but it couldn't describe a truly miserable flight. I could only really describe it as 'United in disguise' expected far better from AC. Luggage showed up though and we arrived in once piece and on time so a couple of marks gained there.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no