Air Canada

✅ Trip Verified | Toronto to Rome. Flight landed in Rome 70 minutes late. In order to catch the connection flight to Rome, we were effectively run by an Air Canada agent thru Fiumicino airport. Luckily Lufthansa crew were waiting for us for the next flight to Munich. On the flight half of the lavatories I checked were out of order during the flight. My continental breakfast was sugar coated bread.

✅ Trip Verified | Toronto to Bogota. Prior to departure, I tried to call air Canada to upgrade my flight several times, each time the wait duration was more than one hour. Finally after several attempts, when I got through to an agent after 60 mind waiting, they told me I have to do the upgrade in the airport. The system doesn’t allow them to do it over the phone, However, when I got to the airport, the ground service people told me I have to do it online it or on the phone, the system doesn’t allow them to do it at the airport, it’s very frustrating that it’s already wasted 2 hours of my life just to get to speak to someone over the phone. No one could help me with my request. After I got to the airport, I was 2 mins late from the check in timeline, I found out that they took my seats away and told me I had to rebook a flight. I had no choice but to go to ticketing booth, after waiting there for almost 2 hours at ticketing booth, the staff had trouble getting through their system after 15 mins of trying, told me because I used Aeroplan miles for my ticket, there is nothing they can do, I have to contact Aeroplan to get a new ticket. It would be more considerate if they let me know that ticketing booth doesn’t help anyone with aeroplane reward ticket before sending me there, so I don’t waste another 2 hours waiting there pointlessly. This experience is very very disappointing,.

✅ Trip Verified | Toronto to Zurich. Delayed 4 hours, this is the second time happen. The fare was too expensive and compensation was only $20, really unfair. Even the airline is not sure if I will get a connecting flight and at what time. Prefer not to travel by Air Canada again

✅ Trip Verified | Hong Kong to Toronto. The cabin crew are very friendly but my food was not great. A problem is the toilet I used was dirty before we've taken off. Need more attention inside the cabin, special the chairs and washroom.

Not Verified | Regina to Montreal via Toronto. What is described below is not a one-time occurrence, it has a rather disturbing high frequency on my travels. Paid for a more expensive flight to arrive earlier as I had an event. Wasted my money due to the delays. The departing flight (AC1114 from Regina to Toronto) was delayed due to "additional flight preparation time". The flight was then delayed two more times, to the point of missing my connection. To top it off, when consulting the departing gate to change the missed connection, was instructed to do so in Toronto. I made the big mistake of being nice to them and checked my carry on to assist them with space for other passengers. Big mistake as the whole Air Canada Toronto personnel that I consulted seemed to be trained to purposely do nothing to change a flight if baggage is checked. When requesting for an earlier flight, one of the people asked if I wanted to go on the next flight, to what I answer "Yes!" to then tell me he couldn't do it because of the checked luggage and telling me that he needed 1h and 15min for changing. Asked then for a flight apart 1.5 hrs, to what they say "cannot do with checked luggage". Do you notice the change of tone there? If this was a single occurrence, I would have said "one time thing" but this is the third time out of four flights I've got. Due to the frequency, I will avoid at all cost. I hope you do the same. And I travel frequently, with different airlines. Have not been as deceived as with AC.

✅ Trip Verified | Toronto to Frankfurt. Onboard service was not amazing, the staff looked overworked. The flight was full and there was no prior assessment of hand luggage storage. The flight took off nearly an hour late as the staff were rearranging hand luggage in the cabin as a result we landed in Frankfurt 30 minutes late. I missed my connecting flight and have to wait over 5 hours for my rescheduled flight. The Lufthansa staff at Frankfurt are not helpful at all, my flight was originally booked with Lufthansa and they have not shown any empathy or given assistance!!

✅ Trip Verified | Toronto to Tokyo. Flight is delayed for 4 hours. The worst part is their customer service it wait at least 30min before answering my call, and the operator said they cannot help.

Not Verified | The flight from Montreal to Paris went fairly well. The dinner for the flight was okay but breakfast was an insult. The light continental breakfast consisted of one slice of moist ginger bread and the usual hot or cold beverage.

✅ Trip Verified | Frankfurt to Toronto with Air Canada. What I like about Air Canada is the onboard crew and that they were continuously serving water throughout the flight. Seats and entertainment are average - do big see a big difference to other North American Airlines. What I don’t like is 63 minutes waiting time to call their reservations department. I am not too impressed by their onboard catering in regard to quantity and quality. The lounge I used in Toronto is underwhelming.

✅ Trip Verified | Frankfurt to Toronto with Air Canada. Crammed into seats that are far too small for normal sized people, you are separated from travel companions and loved ones. It’s not just Air Canada, it’s all airlines. They have found a way to make us pay ridiculously high fees while still providing worse and worse services.