Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 954 reviews
5/10
4 star Skytrax Rating
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4/10

Air Canada customer review

(Canada)

Travelled from Vancouver to Asia and back. Transited through Tokyo. In Vancouver the boarding announcements were made in Japanese first followed by Canada's 2 official languages. When I asked at the check in counter they said that the official languages should come first but maybe today was different. Sat in one of the premium seats an exit row seat for more leg room. At 6'3" and 220 lbs I need it. Headphones did not work so pushed button for attendant. Waited a long time and pushed again. The steward showed up and said "You need something" not in a pleasant way but kind of annoyed. Mentioned the problem. He got me another set of headphones they did not work either. His response was to move to another seat and started to walk away as I reminded him that you pay extra for premium seats - he did not care. Service was not good. On the way back the service was better.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Canada customer review

(Canada)

YVR-LAX mid-day on an Embraer 190. Everything about this flight was smooth and efficient. The plane itself is worthy of comment: smooth powerful yet quiet. The newish light-construction seats were very night and afforded me a lot more foot room. Air Canada's inflight entertainment is the best I have encountered. The service staff were young and correct. The only part of this AC experience that was poor as it has been on other trips is the check-in procedure. It was chaotic with most passengers not certain which queue to join (Check-in Bag Drop Ticketing Self-Check-in) even after they checked themselves in. AC needs to fix this. The fix is easy: have one person out front directing passengers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Canada customer review

(Canada)

Air Canada Rouge if this is the future for Air Canada someone else better step up to be Canada's national carrier. The only thing about it that is interesting is the paint job. It was the maiden trip to Cancun and I was actually excited to see what all the promotion was. That died off when I tried to sit in my seat. I figure a man at 5' 11" should be fairly average and thus should be able to fit comfortably. WRONG. The seats are crammed in there there are no electronics in the seats whatsoever so bring a book or be ready to dish out money for old movies or sitcoms. The staff are friendly and polite but some of the 'hip' ways of communicating just don't fit the world of flying. I'm in a plane in the air far above the ocean I want to feel just a touch more professionalism. Air Canada only changed what they had to look at any part of the plane with a touch of detail and you'll see that it's just a gutted plane with very basic changes. The worst part is that by the looks of it Rouge is set to take over more and destinations come 2014. Guess I'll have to drive to Pearson airport so I can fly with anyone else vs using a connector with Air Canada. Sorry but not impressed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air Canada customer review

(Canada)

AC9076 Sep 28 2013. I had a business class ticket from Amsterdam to Toronto hub through Frankfurt. This leg of the flight is operated by Air Canada's Star Alliance Partner Lufthansa. Apparently for flights within the EU there is no differentiation between business class versus economy because when boarding time came this was an absolute 'zoo'. No pre-boarding announcement for business class ticket holders and no priority boarding. So my conclusion is that if you're flying within the EU at least on Star Alliance flights they'll take your money for business class but treat you just like 'cattle class'. Shame on me for expecting something different.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Canada customer review

(Canada)

Flew Halifax to Goose Bay on 11 October flight was slightly delayed but time made up. Flight cabin staff good and service good. Return to Halifax via St. John's on 13 October both flights very good and cabin staff on both flights very personable and pleasant - a nice change. Tight connection in St. John's but no problems.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Canada customer review

(United States)

October 14 2013 took flight 847 on 777-300 from Munich to Toronto and then flight 787 from Toronto to Los Angeles later that day. Flight 847 was on a new "High density" 777-300 with 10 abreast seats resulting in narrow seats and reduced pitch to 31". I am 5'10" tall and 170 lbs and the height that aircraft seats were originally made for. It was impossible to reach down and get things from the floor without getting up and bending over. The price of this flight was not cheaper than others and Air Canada did a bait and switch changing the configuration after I purchased the ticket. The cabin crew did their best . The galley for the 400 seats in economy was very small. The food was almost non-existent. Air Canada has the worst food for an international flight I have had. The second meal was a heated wrap essentially a "hot pocket". Inflight entertainment was new system on this plane and was quite good but the second flight had a slow outdated system. Overall service good and AVOD good everything else terrible. Flight 787 was an Airbus A320. Bad AVOD only two bathrooms for economy. Turbulent flight so when not turbulent long lines for lavs. Service Satisfactory everything else not. Hopefully Air Canada will get new 737 MAX equipment with 3 lavs in the rear for these medium haul flights. The Pearson Airport transition with US customs is terrible. Would be better just to have customs in final destination. Canada is not the USA so what benefit is it for the consumer to spend 2 hours of their layover in customs rather than eating and relaxing after Air Canada's horrifying service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

Air Canada Rouge - Great cabin crew terrible seating space. I flew from Toronto Canada to Varadero Cuba and back. In both directions the cabin crew were excellent and that is where all good about Rouge stops because no matter what these great people do they can not solve issue with lack of space between the seats. Airplane type was A319 and they had 31 raw of seats which basically means no leg room at all. Anyone close or above to 6 feet or 180cm should avoid Rouge flights. Seating pitch on this plane is 29 and this is for flights to Caribbean. After 3.5 hours of flight you will not be able to get out from your seat because of pain in your back and legs. It is so tight between the seats that in my view this is security issue since in case of the emergency people will have extreme difficulties to quickly leave the seat. When it comes to entertainment system there is something called wifi and that has to be paid 10 $ but it did not work so I can say is it worth or not other than this there is no other option. When it comes to food and drinks non alcoholic beverages including coffee and tea are free how ever quantity is limited to one or if you are lucky two drinks at the best. Food and liqueurs can be purchased but for that you will need credit card as cash is not accepted.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Canada customer review

(Canada)

YYZ-LHR-YYZ. Both flights arrived on time. Cabin crew friendly. Good in flight entertainment system. Food OK. Check in staff really good. Price better than Air Transat. In short Air Canada staff seem to have ditched their bad union attitude and combined with other flights to YEG and FLL is winning me back.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Canada customer review

(Canada)

Flew YYC-YEG-YOW then YQB-YYZ-YYC. Outbound trip was awful. Flight was full of kids and very loud. Staff did absolutely nothing on both flights. On decent to Ottawa flight descended very rapidly flight crew did nothing and there was no explanation for why this happened. Return trip wasn't as bad but still horrible service. Flight was delayed in Toronto for 30 minutes due to crew problems. Plane was a very old A319. Staff were rude and air con didn't work at all. Delayed landing in Calgary by 45 minutes.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

October 5 2013 LGA to YYZ. We booked our flights over 3 months ago my husband 8 year old daughter and me. When we arrived at LGA to check in 3 hours before our flight the AC counter representative forced us to check in at the kiosk even though there was nobody in line at the counter! I usually do the kiosk thing but given we had a lot of luggage our child has a broken arm in a cast and we were tired I just wanted to deal with a live person. She refused to check us in at the counter and instead assisted us at the kiosk. She then told us we couldn't have seats together as the plane was full. Not an ideal scenario travelling with an 8 year old child! She said there was nothing she could do. She scolded me for not having checked in online 24 hours prior. I explained to her that was impossible as we were in the middle of the ocean on a cruise and she said oh well and shrugged. What fantastic customer service! Only fly AC as a very last resort.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no