"AC have lost my bag"
Mike Palmer (Canada)
✅ Trip Verified | Toronto to New York LGA return. The majority of flights on this route are currently operated by Sky Regional on E175s under the Air Canada Express banner. This morning, waiting at the gate, we got the preboard announcement, followed a minute later by a PA stating the flight was now cancelled due to the aircraft going tech. (followed by a text from AC) Rebooking is automatic and took 15 mins. I found myself (probably due to a low fare class) albeit 50K elite, on a flight at 1320 – some 4.15 hours after my original flight time. A paltry 10 bucks for refreshments was offered (try buying something to eat and drink at Pearson for ten bucks!!) Prior to boarding my new flight, the gate staff confirmed my bag was on the tarmac ready to be loaded. Two handlers at the bottom of the jetty confirmed that 15 bags had been loaded from an earlier flight. Despite these reassurances, having waited at the baggage reclaim – no bag. A queue to report it, an incorrectly filed report by the AC agent, the online system reported my bag would land at 2100 but no bag arrived that evening. On chasing AC the following morning by phone, it turns out my bag had iust been delivered to hotel reception – some 18 hours after I had landed and 11 hours since the bag arrived in New York. (the online report was not updated) I am losing count of the times AC have lost my bag. This is also my third flight cancelled on this route though at least this time the rebooked flight was the same day (unlike the last time). For a company who claim to be the best in North America, I find their continued inability and incompetence to operate their schedule and carry PAX and their bags on the same flight to be getting worse.
Aircraft | E175 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Toronto to New York (LGA) |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"they have never disappointed me"
P Cross (Canada)
✅ Trip Verified | Calgary to Quebec City via Montreal. Excellent. The service on this brand new Airbus 220 was flawless. Always appreciate the professional and polite service on Air Canada. Meal was great, entertainment selections plentiful. I will continue to enjoy flying with Air Canada, have been loyal for over 20 years, never a bad experience to record. Some people are impossible to please, even by a company that obviously cares as much about the passenger experience as Air Canada does. This last flight is one of literally hundreds with Air Canada over the years, they have never disappointed me in my travels. Thank you Air Canada.
Aircraft | A220-300 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Calgary to Quebec City via Montreal |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"has been a bit missing"
S Madson (Canada)
✅ Trip Verified | Frankfurt to Calgary, B777-300ER economy class. Having flown to and from Europe to and from YYC on Air Canada several times and exclusively since September, I was hoping for a standardized product in economy class. Each time, something has been a bit missing: poor French skills, inaudible captain PA's, etc. The food, entertainment, and cabin cleanliness was relatively standard, including this time. The attendants this time were especially bad. In particular the one who served me, who handed the food to the passenger on the aisle, and have him figure out the portion and pass it to each of us. The announcements were impossible for me to hear because of so much feedback on the PA. Sometimes, French announcements were absent.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Calgary |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Any option is better than Air Canada"
Bruce Campbell (Canada)
✅ Trip Verified | My wife and I booked tickets to fly Toronto to Saskatoon in Nov, well in advance of our trip in Jan to attend a wedding. After many AC initiated changes to our booking, I.e. flights, times, seating, for fees and over 7 hours of discussions and holding on AC’s service line we finally made the flight. We have just learned our sons who are flying Air Canada to meet us today had their flight canceled several hours before departure and rebooked on a later flight. Air Canada’s performance apprears to reflect a mantra of ‘We are not happy until you are not happy.’ Any option is better than Air Canada!
Aircraft | Embraer 190 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Toronto to Saskatoon |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"still haven’t got my luggage"
R Geyre (Australia)
✅ Trip Verified | Calgary to Kelowna. I will never fly Air Canada again. Despite checking in more than two hours before my flight, my luggage was offloaded for some reason and missed the flight from Calgary to Kelowna (along with a number of other passengers). I have had to ring and ring to ever get an update, was told it would arrive when it didn’t and have ended up missing a significant part of my ski holiday. And I still haven’t got my luggage.
Aircraft | Dash-8 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Calgary to Kelowna |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"cabin was horribly hot and service was non-existent"
G Porter (United States)
✅ Trip Verified | Toronto to Seattle. Horrible airline, horrible service. Flight was deplaned after late boarding due to mechanical issue, then +3 hour delay and gate change with no meal voucher or reimbursement. Once on a new plane and in flight, cabin was horribly hot and service was non-existent. After landing at SEA, no gate was provided – we had to wait for a bus to take us to the terminal, and then had to walk the full length of the SEA terminal to leave. Tried to receive compensation from customer support but they have no phone service for customer support (wild) and refused over email after many attempts. Will never fly Air Canada again.
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Toronto to Seattle |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Fantastic experience"
Martin Brenner (Sweden)
✅ Trip Verified | Toronto to London. Fantastic experience. Valet service took me from connecting domestic flight straight to the gate. Excellent service, food and comfort throughout the trip, both before and during the flight.
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Toronto to London |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"there was no service whatsoever"
Joseph Bubyn (Canada)
Not Verified | Flew into Tokyo from Bangkok on ANA, Nippon on a 787, economy class. We were offered water within 30 minutes of takeoff, a full elaborate and delicious dinner after an hour, then another drink service half an hour after that. We were offered a snak and drink again before landing. All of this on a 4.5 hour flight. The seats were a comfortable width with good leg room. This was a great flight experience. We were connecting on Air Canada Flight 2 to Toronto, connection time was 55 minutes, we were at the gate in about 25 minutes, boarding had not started, we boarded and lifted off about 45 minutes late, something about baggage loading problems. We paid extra for a preferred seat were in row 18 at the bulkhead, seat location was good, seat itself was very narrow and uncomfortable. (extra seating probably means extra luggage and with the allowance of 2 checked bags per person might explain luggage loading problems.) Three hours after takeoff there was no service whatsoever, not even water. Then there was an announcement that Air Canada was implementing a new service, they were offering a hot towel service and the availability of both hot chocolate and sparkling in Economy Lass. A special representative was on board to explain this innovation and to hand out a 20 question survey on this startling innovation. Water and a meal service followed. The main was horrible, a tiny salad, a tiny bun and a Twinkie like desert. After a discussion with their service people water was offered more frequently. An attempt to order duty free on board failed, an attendant tried to help but was not able to place the order. The duty free cart came by when I was asleep so no success there. This 11.5 hour flight was a very poor and uncomfortable esperiance. In the last two years we have travelled on KLM, Lufthansa, Air France,West Jet, Bangkok Air. All of these airlines provided better service and a much higher quality food service. Shame on you Air Canada. I will not use you again if I can help it.
Aircraft | Boeing 777-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tokyo to Toronto |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a serious customer service problem"
Dave Smardon (Canada)
Not Verified | London Heathrow to Toronto with Air Canada. I am a million mile flyer so I have a lot of experience with traveling. I fail to understand why the baggage retrieval at Pearson Airport is consistently the worst I have experienced. Comparing Toronto with Paris, London, Zurich, Hong Kong, Vancouver, New York etc. etc. Typically, baggage at Toronto takes 30 to 50 minutes after having passed through customs and immigration. One wonders why the bags are not waiting for the passengers when they emerge from customs and immigration. At most other airports I have my baggage in no more that 20 minutes. In London, my bags are always on the carousel before I arrive. This continues to be an issue at Pearson (Air Canada) Terminal 1. I primarily fly Air Canada so my experience is with them. Frankly, I don’t care whether Air Canada blames Pearson management or whether Pearson blames Air Canada baggage handlers. This is a serious customer service problem that should be rectified. It is an embarrassment to Pearson and Air Canada both. Particularly since other international airports don’t seem to seem to have this problem.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | London Heathrow to Toronto |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Our flight was delayed"
J Namalita (Canada)
✅ Trip Verified | Our flight Vancouver to Honolulu was delayed and almost didn't make it to our scheduled tour. I thought maybe just this one time only. Then when when we go back home, our flight were cancelled. Hotels and taxis were compensated , we ended up stranded in a hotel. Never again we will fly with Air Canada. The delays and cancellation is not worth the money you spend. I won't recommend.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Vancouver to Honolulu |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |