Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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1/10

"cancelled due to weather"

(United States)

Trip Verified | Chicago to Montreal. My flight was cancelled due to weather without an update. Employees are unreachable, you can only talk to an automated message. They do not reply to their emails. Their website's flight status doesn't even work. It was showing my flight as on time for the whole day. They are a costly mess
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Montreal
Date FlownFebruary 2020
Ground Service 12345
Value For Money 12345
no
2/10

"seat changed to center seat"

(United States)

Trip Verified | Toronto to Los Angeles. Reserved an aisle seat changed to center seat. Apparently they changed our aircraft. I had a carefully selected aisle seat reserved. We arrived at the airport I discovered the Seat change. At the gate I checked with the lone, over-worked gate agent. She kept having to re-ask my name. In the end, the airline switched the type of plane and the forced me into center seat without apology, for a 4-5 hour flight.
AircraftA320-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Los Angeles
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Fare was costly"

(United States)

Trip Verified | New York to Kingston via Toronto. The check in was smooth. Despite bad weather flight departed on time. They just served coke/glass of water. Wifi was there but not free. Fare was costly particularly the Toronto-Kingston sector. The flight operated in Toronto-Kingston sector needs restoration.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Kingston via Toronto
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"AC have lost my bag"

(Canada)

Trip Verified | Toronto to New York LGA return. The majority of flights on this route are currently operated by Sky Regional on E175s under the Air Canada Express banner. This morning, waiting at the gate, we got the preboard announcement, followed a minute later by a PA stating the flight was now cancelled due to the aircraft going tech. (followed by a text from AC) Rebooking is automatic and took 15 mins. I found myself (probably due to a low fare class) albeit 50K elite, on a flight at 1320 – some 4.15 hours after my original flight time. A paltry 10 bucks for refreshments was offered (try buying something to eat and drink at Pearson for ten bucks!!) Prior to boarding my new flight, the gate staff confirmed my bag was on the tarmac ready to be loaded. Two handlers at the bottom of the jetty confirmed that 15 bags had been loaded from an earlier flight. Despite these reassurances, having waited at the baggage reclaim – no bag. A queue to report it, an incorrectly filed report by the AC agent, the online system reported my bag would land at 2100 but no bag arrived that evening. On chasing AC the following morning by phone, it turns out my bag had iust been delivered to hotel reception – some 18 hours after I had landed and 11 hours since the bag arrived in New York. (the online report was not updated) I am losing count of the times AC have lost my bag. This is also my third flight cancelled on this route though at least this time the rebooked flight was the same day (unlike the last time). For a company who claim to be the best in North America, I find their continued inability and incompetence to operate their schedule and carry PAX and their bags on the same flight to be getting worse.
AircraftE175
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to New York (LGA)
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"they have never disappointed me"

(Canada)

Trip Verified | Calgary to Quebec City via Montreal. Excellent. The service on this brand new Airbus 220 was flawless. Always appreciate the professional and polite service on Air Canada. Meal was great, entertainment selections plentiful. I will continue to enjoy flying with Air Canada, have been loyal for over 20 years, never a bad experience to record. Some people are impossible to please, even by a company that obviously cares as much about the passenger experience as Air Canada does. This last flight is one of literally hundreds with Air Canada over the years, they have never disappointed me in my travels. Thank you Air Canada.
AircraftA220-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCalgary to Quebec City via Montreal
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"has been a bit missing"

(Canada)

Trip Verified | Frankfurt to Calgary, B777-300ER economy class. Having flown to and from Europe to and from YYC on Air Canada several times and exclusively since September, I was hoping for a standardized product in economy class. Each time, something has been a bit missing: poor French skills, inaudible captain PA's, etc. The food, entertainment, and cabin cleanliness was relatively standard, including this time. The attendants this time were especially bad. In particular the one who served me, who handed the food to the passenger on the aisle, and have him figure out the portion and pass it to each of us. The announcements were impossible for me to hear because of so much feedback on the PA. Sometimes, French announcements were absent.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Calgary
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Any option is better than Air Canada"

(Canada)

Trip Verified | My wife and I booked tickets to fly Toronto to Saskatoon in Nov, well in advance of our trip in Jan to attend a wedding. After many AC initiated changes to our booking, I.e. flights, times, seating, for fees and over 7 hours of discussions and holding on AC’s service line we finally made the flight. We have just learned our sons who are flying Air Canada to meet us today had their flight canceled several hours before departure and rebooked on a later flight. Air Canada’s performance apprears to reflect a mantra of ‘We are not happy until you are not happy.’ Any option is better than Air Canada!
AircraftEmbraer 190
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Saskatoon
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"still haven’t got my luggage"

(Australia)

Trip Verified | Calgary to Kelowna. I will never fly Air Canada again. Despite checking in more than two hours before my flight, my luggage was offloaded for some reason and missed the flight from Calgary to Kelowna (along with a number of other passengers). I have had to ring and ring to ever get an update, was told it would arrive when it didn’t and have ended up missing a significant part of my ski holiday. And I still haven’t got my luggage.
AircraftDash-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Kelowna
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cabin was horribly hot and service was non-existent"

(United States)

Trip Verified | Toronto to Seattle. Horrible airline, horrible service. Flight was deplaned after late boarding due to mechanical issue, then +3 hour delay and gate change with no meal voucher or reimbursement. Once on a new plane and in flight, cabin was horribly hot and service was non-existent. After landing at SEA, no gate was provided – we had to wait for a bus to take us to the terminal, and then had to walk the full length of the SEA terminal to leave. Tried to receive compensation from customer support but they have no phone service for customer support (wild) and refused over email after many attempts. Will never fly Air Canada again.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteToronto to Seattle
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Fantastic experience"

(Sweden)

Trip Verified | Toronto to London. Fantastic experience. Valet service took me from connecting domestic flight straight to the gate. Excellent service, food and comfort throughout the trip, both before and during the flight.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteToronto to London
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes