Air Canada

✅ Trip Verified | I was travelling from Los Angeles to Montreal by Air Canada along with my family yesterday. The plane we supposed to board got delayed for two and half hours at Los Angeles airport, we received food voucher there by an Air Canada agent. After landing at Toronto we got stuck on the plane for another one hour because of the traffic. Because of the covid situation we had to do our immigration and baggage claim in the Toronto airport. We were told by the Air Canada we will get hotel vouchers as we missed our connected flight because of the delay. We were directed to aisle number 7 and 8 of Air Canada for the hotels voucher. After waiting for about 3 hours in the queue when we got a chance to see the rep at the counter we were told that we are not eligible for the hotel voucher. And the representative didn’t want to help us and constantly misbehaving with us. Later the manager explained it was not the airlines fault as we got delayed by the customs at Los Angeles airport. But we didn’t do our custom at Los Angeles. And he also added we will not get hotel voucher and will not get any compensation. Such a bad customer service.

✅ Trip Verified | I booked my flight from Toronto to Kamloops via Vancouver using reward points in June 2021. I booked my seat at the time of booking the flight - choosing 2A. A couple of days later I received a notification that my seat had been changed to 3A - not a big deal. On the 14th of August, I checked in online for my flight. A minute or two after checking in I received a notification that my seat was being changed to 28D - economy class, and minute or so after that another notification that my seat was changed again to 19D (may have been premium economy). I went into my bookings on the Air Canada website and my seat still showed as 3A. Next morning just to be sure I phoned Air Canada and after 1 hour 22 minutes, the agent confirmed I was in 3A from what she could see. I went to the airport and checked in at the counter and the agent printed me a boarding card for 19D. Told him this was not acceptable and explained what had taken place the day before. He then found an open seat in business class - seat 1D and gave me a new boarding card with my baggage tag attached. While going through security my phone alerted me to a message indicated my seat had changed and I was now in 27J (economy), and a few minutes later a new seat change to 21D, and then another change to 12D (Premium economy). Asked the agents in the lounge and they said I should go to the gate and check as it is a involuntary downgrade. The agent at the gate had my new boarding card for 12D. He said however I should wait until the entire plane boarded in case someone was a no show in business class. I ended up in 12D. There was absolutely no explanation as to why any of this happened, and how a person who has paid for business class (even if it was with points) can have their seat changed after they have checked in for the flight. It is now five days later and Air Canada has not compensated me. On top of this my connecting flight to Kamloops was cancelled due to weather and when I went to collect my bag and could not find it I realized that the agent did not transfer my baggage tag on my original boarding card to the new one printed. My take on this is that someone who was paying cash/credit for business class was given my seat as I was deemed dispensable because I purchased mine with my Aeroplan points. To not be offered an explanation or compensation is disgusting. Especially as I have been a loyal Air Canada client for many years and have flown business many, many times.

✅ Trip Verified | I booked my flight from Toronto to Winnipeg for August 16, 2021. I reached at check in line at about 19.15 and i told one of the lady employee standing there that i have a flight at 20.30 and she told me to wait in line that you still have a time. When i reached to the counter it was about 19.50 and the lady denied me to board the flight saying that I am late for check in. Even when i asked what i can do now as i know nobody in Toronto she said she cant do anything in it and she just gave me option that i have to get another ticket from her different day flight. So i asked her option and she gave me two option one on 18th from Toronto to Winnipeg via Calgary and other one on 19th from Toronto to direct Winnipeg. She just print of the ticket without waiting for my answer and said that this is the ticket for you and you can call in customer care to cancel or rebook. I tried calling customer care late at night waited for about 3 hours but no answer and suddenly my call gets cut automatically.

✅ Trip Verified | My wife and I paid for business class Toronto to Montreal. For some bizarre reason they forgot to pack our luggage on our flight. After waiting 1 hour for them to tell us this, we were told to go to our hotel and the luggage would be there within 2 hours. It is now Midnight (10 hours later ) and they never brought the luggage. They also haven't answered the customer service line after we waiting 1 hour 24 minutes before hanging up. I will never fly Air Canada again.

Not Verified | My flight was delayed then they let us board the plane. After one hour in the plane they told us to leave plane until they fix a tire. After 90 minutes they told us that the flight is canceled until tomorrow at 15:00. We came early and spent two hours checking again. They are for the third time delaying our flight. I lost a hope that we would be leaving today. I lost important meetings today. My wife and I lost work days. For all of this ordeal we were compensated with $10 food voucher. This my last time using Air Canada.

✅ Trip Verified | vOur flight was supposed to take off at 6:30, at 6:50 there was not a flight attendant or any announcement about delays. Passengers tried asking Air Canada attendants from nearby gates as to why no one had come to even say anything. Only to be told they have no idea, can't call anyone, or provide any information. The flight was shown as on time well past departure time. We were told to trek to a service desk across the airport to ask. Eventually the time of the flight kept getting pushed back and back, with no announcements or even a person coming to explain what happened. We missed our next layover because of it.

✅ Trip Verified | They couldn’t have screwed things up any worse than they already have. Took me 12h to fly 1,000km, with one connecting flight. it would have been faster, easier, and cheaper to drive. I couldn’t afford any screw-ups so I booked the day’s earliest flight, 3 weeks in advance. I showed up 2h early. My flight was delayed 1h, not a huge deal, I should still make my connecting flight. Only to learn upon landing in Toronto that my flight was cancelled in less than 2h from departure time - my cancelled flight was re-booked for the day’s last flight - there were many earlier flights available, which customer service would not give me because they would have to locate my bag. This turned a 1h layover into a 9h layover, and I was already stranded in another city at this point, I couldn’t very well cancel my ticket. 33 people in line, ONE customer service representative. Took me 1.5h to move my way to the front of the cue. I was quickly dismissed, told there was nothing they could do because they couldn’t be bothered with locating the bag and he was on to the next person. This person was not resolving problems professionally.

Not Verified | They lost my luggage. They couldn't help me out at all in Toronto, I was sent from one person to another but nobody could help me out, all very disorganised and chaotic. Finally, I reported it at the airport in Montreal where they told me it will arrive the next day at my home. Neither arrived the next day nor the following day. Every day I'm calling the number for lost luggage and I wait one hour in the waiting line without getting connected! Horrible service! I arrived on the 4 August, today is the 8th August and I'm still without my luggage.

Not Verified | While awaiting a connecting flight in Montreal,there was delay because of a problem with the AC. Minutes after boarding the AC stopped working and being claustrophobic I went to a stewardess to explain my discomfort with breathing. Her response was that there was Zero tolerance for violence on an aircraft and proceeded to call security and had me escorted off the aircraft. I was permitted to fly out with them the following morning.

✅ Trip Verified | The Signature Class check-in experience in Toronto was pathetic. There were only 4 us in the designated Signature Class check in hall but it still took almost 30 min. The agents seem confused. The lounge is a bare bones version of the domestic lounge (not Signature Class). So if you are flying from the gates you have to leave the lounge way in advance of your flight. An overnight, trans-Atlantic flight in business class had one cold dinner option consisting of a pea falafel. The mid flight snack was a basket of kit kats and nuts. Very limited drinks service. I woke up early and asked for breakfast. The flight attendant said I can't give it to you now because others will see and ask for it. Breakfast was even more pathetic: the menu said it was a croissant but it came in a plastic wrap with some fruit, etc. Given the state of breakfast, she could have easily served it to me when requested. I've flown other airlines as part of this trip and somehow they were able to serve hot meals with multiple choices in business and economy; and have functioning lounges.