Air Canada

✅ Trip Verified | Very disappointed. I used 110,000 aeroplan miles plus $1,500 Cdn. for return premium economy Toronto - Vanouver. They switched the seats so one of us got tossed back in coach then switched the return date to the next day without explanation. I waited on hold 1.5 hours and the only suggestion was to cancel which I did. The same flight was later booked on Westjet, premium economy both ways, almost same time, seats together for $950 CDN. no airmiles needed. Air Canada too expensive, poor customer service, erratic untrustworthy booking and aeroplan points appear to actually increase, not decrease costs. Never again.

✅ Trip Verified | The ground crew can’t be found to load the aircraft or to guide the aircraft to the gate. Here we are waiting for 45 min and counting for ground crew to be appear to load this Dash-8.

Not Verified | I have bought Business flight passes from Air Canada. The purpose of buying flight passes is to save time and fly as and when required. I booked my flight for 4th Sep 2021 to attend a business meeting in Edmonton. Today I reached airport almost on time and by the time I reached the gate I was 3-4 mins late. I requested the crew and told them to accommodate me in the same flight instead of understanding the situation they preferred to argue. They would have easily accommodate us in the same flight as it was hardly any delay but they moved us to other flight.

Not Verified | Avoid this airline if you can. They are always late, their flights are cancelled or there are mechanical problems. The staff are not very helpful. We got a 10 cad $ voucher for a whole day delay. Good luck if you are trying to catch a connection or arrive on time somewhere.

✅ Trip Verified | The flight 1421 Varadero-Toronto was delayed an hour. After we boarded the plane, the captain came on to say that we expect to be further delayed because of the paper problems with Cubans where supposedly they might return some of the passengers that he brought on his earlier flight form Toronto, which added almost another hour. Quite unusual, but well. During that hour of waiting aboard the plane, the crew kept reminding passengers via PA and directly to keep the masks on or face fines. Then they made an announcement saying they know we are getting hot and we are hungry and thirsty, but to be patient and once again keep masks on. The next announcement asked people sitting next to the windows to put the shades down so we would not be that hot. Each announcement was given in English, French and Spanish , so talking never stopped. Once we were up in the air, they could not get the safety demonstration video to play properly, so they told us in 3 languages again to read subtitles. The food service was then further delayed because they said there was a medical emergency. Finally, the cart with the food/drinks shows up. Yes, it is Covid, so told us the director of service, as she "cannot pick up trash while offering food for purchase because she is not supposed to mix clean and dirty". But the staff was supposed to use paper menu that every passenger touched, and was collected and passed to the next row. Totally, unpleasant flight.

Not Verified | With over 15 years of travel experience I can definitely say this was the worst I experience. I have not flown on Air Canada for a while and will not be doing so in the near future. This was horrible from the clerk at the baggage drop-off to the boarding hostesses - rude and complete incompetence. It first started at the Air Canada luggage drop off point. The clerk pointed out that my carry-on was too big and requested I paid 115$ for the extra bag. So, I transferred everything to a small bag I had inside and to my other bags. When she weighed everything, one bag was 21 kg and the other 25 (2 kgs over the limit). She requested I remove the extra 2 kg or pay 100 $. I managed to remove the extra weight which she accepted. To my surprise at the gate, the hostess flags my boarding pass during boarding literally calling me a thief because I failed to pay the overweight and oversize fee. I was shocked, I tried to explain that this was an error and there is no way I made it through the security without paying. The hostess flat out told me I was lying and that there was no way for them to know I was telling the truth. They made me wait until all passengers boarded then a supervisor came and confirmed that I was telling the truth and that the clerk made a mistake. I was finally allowed to board. Please note: no apologies were offered for the inconvenience. As I was walking to the airplane to board, I started to experience some cramps in my hips since I was standing for a long time. I had to stopped in the middle of the ramp and wait for the pain to stop. To add to my frustration, here come another hostess asking me to move or she will get my name off the plane! I explained that I am having a cramp and just need a couple of minutes. The lady repeated herself saying that I needed to move or else my name will be removed from the plane. When she saw I ignored her and was still holding my hip she run off to the counter saying - "that’s it, I am removing your name from the flight".. I was really shocked I have never had in one encounter so many unkind people. This was a night flight and I imagine everyone was exhausted but the treatment I received was beyond unimaginable. The humiliation over and over again. I am so disappointed and really hope this company starts holding their employees accountable for the way they treat their customers.

Not Verified | Air Canada has no class. They cancelled my return flight and left me stranded in Morocco. They would not allow my travel agent to exchange my ticket with another airline. At the last hour flight prices on other airlines had doubled. Air Canada offered a partial refund which did not cover half the fair to get home. Big loss for me and absolutely no service for stranded passengers. The head steward on my flight was a mask Nazi. I was very aware and cooperative. But it is very awkward putting on a mask every time they pass you while eating or drinking. No common sense at all. As the walk towards you while eating you have to put a mask on. There should be some balance there.

Not Verified | This airline is disgusting. They canceled a flight and moved to the next day, not offering accommodation for sleeping. Ok fine. Was told the PCR covid test will be extended to the next day. The flight was from Toronto to San Diego with a layover in Vancouver. They allowed the flight to Vancouver and then was not allowed to continue to San Diego and told we were lying about the test extension. They lost the luggage, and stranded us here in Vancouver with absolutely no reconciliation. I will not be letting this go. Fly with anyone else, literally anyone.

✅ Trip Verified | I booked a domestic flight (In the same province) originally on July 30th for 1:20pm. I showed up at Vancouver Airport at 12:00pm. It was my mistake this day for showing up too close to the time and I had to cancel because I missed the flight. Went back home All good I booked the flight through Expedia, got a refund and my expedia account was re-issued the credits again. Booked through Expedia for another flight for the next day to the same location. Flight was scheduled for 8:05am. Ok I decided to show up 2 and a half hours before the flight just to be safe. Get to the airport at roughly 5:30am, standing in line to check in and the lineup doesn't look too long. But They only have 3 people working the computers and the line moves incredibly slow. After almost an hour and twenty minutes of waiting in line I start to panic because I have only made it a little over halfway through this lineup. I start flagging down Air Canada staff to alert them that I may miss my flight if things don't speed up. Alerted one girl and she said : "ok sir, someone will be over to assist you." 15 minutes goes by with no assistance and I alert another girl. She gives me the same line as the other girl. And the same exact outcome. Nobody comes to assist me. After 15 more minutes I hop over the rope to the counter and beg them to please have someone come over and help me, or I will miss my flight. Again the girl tries to re-assure me they will help me and tells me to get back in line. Well after 2+ hours in line, and not one Air Canada staff coming over to help After I had asked. I'm one person away from being helped at the front counter. And just feel defeated. I step up to the front and talk to the girl and she tells me immediately that I have missed my flight. I can't describe my frustration, I even left well before my flight just to be able to make the flight in time. Two and a half hours before my flight and I still missed it. And this was a domestic flight. I have never in my life had to give myself so much time to make a flight, let alone a hour and a half flight. And still miss the flight. Air Canada offered no compensation and also did not appear to have any sympathy for my situation. I still had to fly up that day to go up for work, so I was desperate to get on a flight. Luckily a Westjet flight to the same destination was available. I walked over to the Westjet lineup, which was the same size as the Air Canada lineup. Managed to get through the line, book my flight and check on my bag within 15 minutes. Yes, within 15 minutes I did all of that. To top it all off, I canceled my flight through Expedia. Got the credit for Air Canada flights on my expedia account. Decided to try and book another flight with my available credit, but the expedia representative told me he couldn't book it because Air Canada had suspended my ticket, and I needed to call Air Canada to open it. Try to call Air Canada and they said they aren't taking any calls at the moment. Anyways I'm stuck with a 900$ balance for Air Canada that I now can't use until they get back to me. And will probably have to book through westjet to get back home which means even more money I will have to shell out due to Air Canada. I have never been so disappointed with a service in my life.

✅ Trip Verified | I use to travel with Air Canada for many years and never had any issues. Since the past 3 years I've encountered several problem that I am now doubting Air Canada. On my way from BC to California the entire way was pretty smooth and the pilot was friendly along with the staff. The problem was coming back from California to BC. Unfortunately my flight got delayed by 25 minutes when I landed in BC I had a connecting flight. I had to undergo the entire PCR, boarder security check. When I spoke to Air Canada I told them I have a connecting flight and with the looks of it I may not make it. I was told its okay we have time and my check-in was done so they will hold the flight for me. I got to security screening and long line up, I than again told the Air Canada person I have a connecting flight I need to go my flight will leave AT 5:20 which means boarding must've ended at 5:05 and I was at security till 5:10. I than rushed so fast to get to the gate and my flight took off! Air Canada did put me on another flight that took off at 8:45PM. I do not understand why Air Canada couldn't just tell me from the start that they will put me on another flight and shouldn't my name be called when someone is running late or is behind?