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WIZZ AIR review :  4 June 2009 : by W Karpowicz (Sweden)

Never again. This airline used to be a very cheap and attractive alternative for travellers to Poland, but now it is not cheap any longer. The cheapest tickets now are only a bit cheaper than airlines like LOT or SWISS, if you add up one piece of luggage the price is already higher than a high quality airline. Planes are clean and flight attendants are nice but no more positives. The customer service virtually non-existent. Call center is terribly expensive, waiting 20 minutes on a line is nothing unusual. Ground service and call-center cannot be more ignorant, rude and unfriendly. Finally, cancellations, several-day-long delays with no accomodation provided or rerouting occur very often and nobody cares about passengers. I avoid them whenever possible.

WIZZ AIR review :  1 June 2009 : by T Hentunen (Finland)

BUD-TGM-BUD. Prices are cheap but wouldn't trust to book a flight with them again. That's because they changed the schedule of our outbound fly without a notice by 3 hours. Therefore ended up spending quite a bit of our short holiday at the airport.

WIZZ AIR review :  1 June 2009 : by R Michalak (UK)

6 trips (LTN-WAW and LTN-GDN), all on time except for one when flight overbooked and was refused entry. They offered me a hotel and flight to GDN instead of WAW on the next morning. Bought an extra ticket for LOT Polish to get to WAW, sent all the receipts to Wizzair and got EUR 250 for overbooking (pursuant to the EU directive) and EUR 80 for the GDN-WAW ticket within 2 or 3 weeks, without any problems. Unless you book well in advance and/or are ready to fly on a Tue/Wed/Thu, tickets are not very cheap, but still a good value. If you pay extra for extra legroom remember that seats in the first of the two emergency-exit rows do not recline. Also, as long as you travel light they don't seem to care about the weight of your carry-on luggage.

WIZZ AIR review :  27 May 2009 : by D Rees (UK)

Third time unlucky for us, flying Luton to Timisoara. Going out was fine, but coming back the flight was delayed for "technical reasons", whatever that means, even though the plane was loaded up. A 15 minute delay, turned into around 7 hours. Communication from the ground staff to passengers was appalling, and we even had to ask for free refreshments, rather than this being pointed out. Eventually a replacement aircraft was chartered and we got back home. We might use them again, but are having 2nd thoughts now that they lowered the hold baggage allowance to 15kg, this is just plain mean, though they are not the only airline to do this. When you add in all the charges, the "low cost" carriers don't seem so low cost anymore.

WIZZ AIR review :  22 May 2009 : by Mark Sloan (UK)

Just won compensation after almost a year. If your flight is delayed or cancelled you are entitled to compensation. I was just awarded €1200 for Wizzair cancelling my return flight from Krakow last July. They did not give me notice. Therefore fight them and win, don't let them get away with it. Contact the Civil Aviation Authority of the country of were your flight was cancelled and they will do the rest. Takes a bit of time however it's worth it to get these airlines who think they are untouchable to rethink their cancellation policy.

WIZZ AIR review :  22 May 2009 : by Chris Morrissey (UK)

Return flight Luton to Bucharest in mid May. Both flights delayed 1-.5 hours. No explanation for the second of these. No information offered whilst waiting in increasingly uncomfortable conditions. I won't fly with them again.

WIZZ AIR review :  22 May 2009 : by T Mason (UK)

The flight times have been changed several times since my booking it 3 months ago. The latest change meant that I now have to cancel my connecting flight also booked with Wizzair. I sent them about 6 e-mails about this in the last three weeks every single one of them was Deleted Without Being Read! I tried to ring them but every time I get through I get cut off! I am disgusted with their customer service!

WIZZ AIR review : 13 May 2009 : by S Engel

Customer Rating : 1/5

I advise you not to fly with this company. We had a multiple bad experience with Wizzair. Our flight from Budapest to Eindhoven had a 6 hour delay. We were given no information about the reason for the delay and me and my husband suspected a technical problem. According to wizzair regulation we were entitled to rebook for another flight. But when we tried that, we have found out that we have to pay the other tickets ourselves. After coming home I have tried to get my money back. The reply came after 2 months! And the money was sent via an account of some agency despite I have provided two accounts of our own to be repaid directly. I am still waiting to see if I will get any of my money back. Hope this comment would save someone losing time, money and nerves with Wizzair. For us it was definitely the first and the last time flying with Wizzair.

WIZZ AIR review : 12 May 2009 : by Noel Lucas

Customer Rating : 1/5

The handling of passengers in the Katawice Airport was a complete shambles. No separate check in for people with small children or disabled passengers - no one knew who were priority bookings, so the result was the strongest came first. Not good enoug.

WIZZ AIR review : 30 April  2009 : by D Rees

Customer Rating : 4/5

Have used Wizzair twice (soon to be the 3rd time) flying from Luton to Timisoara. Every flight was over 90% full, so must be a good route for them. Had good no frills service so far, and no delays - though will expect delays at some point. You get what you pay for - also watch out for excess baggage charges! Won't give them a 5 as their website kept showing an "unknown error" just as booking was about to be completed, meaning having to phone them at £1/min and pay extra charges. First time paid for extra legroom, second time only priority boarding was available, which was ok. Why can't low cost airlines allocate seats at check-in, or let you do it online?? Surely it's only a simple computer program to avoid the unnecessary mad scramble for the best seats.

WIZZ AIR review : 27 April  2009 : by Mike Lawrence

Customer Rating : 1/5

Wizz Air is unreliable and cannot be recommended. I booked eight seats from Simferopol to Kiev to fly on April 29th and only on the 20th was notified that the schedule was changed to four hours earlier. This would have made a 3am start, instead of 7am and I could not expect my group to like this. It was murder finding another airline and flight to take us, at a convenient time. No apology. They agreed a refund, supposed to be paid within 10 days. Then once bitten twice shy I decided to look at the schedule for a flight on July 28th that I had also booked with Wizz from Kiev to Simferopol for July 28th. I found to my astonishment that this was rescheduled to four hours later and I would miss catching the last bus. Wizz hadn't bothered to notify me. Again no apology. Again they agreed a refund, supposed to be paid within 10 days again

WIZZ AIR review : 15 April  2009 : by Harry Porter

Customer Rating : 1/5

We flew Wizz Air Luton to Budapest April 2009. The outward flight was okay. Unfortunately, coming home was another matter. We arrived 2 hours ahead of our flight time of 17.50 & checked in then found out that the flight was delayed 6 hours! No explanation was given & when we suggested we go back top town to a spa for the time they insisted we stay so we wasted a further 6 hours at Ferigy terminal 1. They did give us some food vouchers but I lost £75 on my train ticket home to Bristol. We eventually got to Luton around midnight so any hope of trains was gone. I would never ever use Wizzair again - I'd put it on a par with Ryanair for poor customer service.

WIZZ AIR review : 15 April  2009 : by J Coughlin

Customer Rating : 1/5

Alas we didnt get on the flight in fact no one did. We booked an easter break in Jan 09. Wizz air changed the flight details 4 times post booking then 10 days before departure cancelled the flight on 'commercial grounds' leaving us with a choice of either last minute expensive alternative flights or cancel the trip. When we booked in Jan there were alternative carriers of a similar price my recommendation book with any one other than Wizz. They breached their agreements, didnt offer any compensation even though this is noted on their website that they will if flights are cancelled. Getting our money back required two 30min premium number calls where we had to argue that we were entitled to a refund, Wizz air felt we should travel on an alternative Wizzair flight 3 days after we should have returned i.e after Easter. In short if you want a trouble free weekend break with some certainty of outbound and return flight time/date then book with an alternative carrier. We ended up with no weekend break, and costs due to hotel cancellation policy.

WIZZ AIR review : 26 March  2009 : by Colin Pay

Customer Rating : 4/5

LTN-BBU return. You get what you pay for, we only had carry on bags so paid headline price. Ryanair style free boarding, need to get your elbows working. Baneasa airport is a shambles,4 departures within 30 minutes it is far to old and small to work properly. We booked the Wizzair hotel transfer, did not get a voucher but the driver was on time both ways.

WIZZ AIR review : 17 March  2009 : by D Edgeler

Customer Rating : 1/5

I would never fly with this company again. Return flight from Warsaw cancelled despite assurances that was only a slight delay. Eventually cancelled late at night when very difficult to make arrangements to stay anywhere. They provided no assistance, nor offered to cover costs. Upon return to UK they have not replied to any correspondence re claim.

WIZZ AIR review : 17 March  2009 : by B Punch

Customer Rating : 4/5

Our return flight to Cork from krakow was cancelled because of an on flight computer problem, having boarded, and on the runway for take off. we were returned to the terminal while maintenance checked the aircraft. Eventually our flight was cancelled - we were transported to and from a very good hotel. We could not have asked of anything more of Wizz air and its staff who were most helpful and friendly.

WIZZ AIR review : 10 March  2009 : by L Ponczek

Customer Rating : 5/5

I fly with them whenever I can. So far always on time. Comfortable leather seats, new airplanes, numerous destination from my airport (GDN), friendly crew, and prices are bargains!

WIZZ AIR review : 4 March  2009 : by L Grimaldi

Customer Rating : 4/5

Luton to Kiev (Ukraine). New A320, service onboard was ok, flight attendants were helpful and patient. As a low cost airline, food and beverages were offered to buy during the flight. Only negative point for Wizz is there outrageous surcharge for extra luggage at the airport. I paid 60 UK Pounds for a 13 kilo extra bag. Again, low cost airlines will milk money out of anything they could, so it is key to make sure you carry little luggage. No problems at the counter, staff was helpful. Both crew and pilots were Polish-based.

WIZZ AIR review : 28 February 2009 : by D Booth

Customer Rating : 1/5

I am a musician and rely on air travel for much of my work. I fly many times a year, with many different airlines, and I always bring my violin with me. It is an expensive antique instrument, and it is my life. Upon checking in for my flight to Warsaw yesterday evening, I was informed it was too big for the overhead compartment, and I would have to check it. This is not the first time an unknowing stewardess has attempted this - however, ever since popular air travel in the first half of the 20th century, all airlines have had agreements with musicians's guilds to allow them to bring their instruments on board (with the obvious exceptions of large instruments, such as a cello, tuba, etc.). Smaller instruments, such as violins, etc., are extremely fragile and can never be checked. Airlines have always understood this. Till now. The woman at the check-in was adamant, saying the company had revised its policies in the past few months (I had flown wizzair just 4 months before without incident), and now they were even banning instruments. I was equally adamant, and, lucky for my sake, the security manager came over and made an exception for me. But how many others were not so lucky? In the ailing world economy, musicians are struggling more and more, and by targeting musicians in this way, everybody loses - the musicians can not fly the airline conveniently, and the airline will simply lose their business. This is, of course, brought on by Wizzair's progressively expensive baggage fees, which lead to more and more people trying to fit massive things into the overhead compartments, which is not right, on both accounts. But instrument cases are the same size they have always been, and overhead compartments haven't gotten phsyically smaller. If this becomes a precedent for other airlines, then musicians, and music all over the world will be doomed, as we will be forced to pay for separate seats for all our instruments, doubling the costs. Projects all over the world will cease to happen, because it will be too expensive to bring artists in.

WIZZ AIR review : 27 February 2009 : by B Henslow

Customer Rating : 4/5

The planes are fresh and comfortable and the crew has always been very nice to me. On the negative side is that they only accept Hungarian forint and euro when selling snacks and beverages onboard their flights, which can be quite annoying when you aren't "warned" about this matter before the flight.

WIZZ AIR review : 17 February 2009 : by S Cleary

Customer Rating : 1/5

Customer Service is a joke. Booked flight Luton-Warsaw, had to cancel booking. Sought refund. Premium rate number at 65p per minute for customer services. Staff did not seem to properly understand English and when you said something they did not like, you were cut off, meaning you had to call again and go through the same spiel again. Email sent re: refund, but no reply received except an automated message saying that a response might take 30 days because of "resource problems". I wonder if this company is in trouble.