Wizz Air

Not Verified | I have never been so disgusted with an Airline in all my life, I booked these flights months in advance and picked the flight times wisely as I am travelling with my Toddler so we need to travel in the day, and just over a week before they inform us that they have changed the flights, so now they are flying at night, when I ring to tell them I need to cancel they say they will not refund the money as it is within the 301 minutes allowed time frame. They changed the flight by exactly 300 minutes, so now we have to buy new flights with easyjet and be £500 out of pocket because they refuse to refund us for a flight we can no longer make now because they changed the flight, simply not good enough, Disgusting behaviour from them, never fly with them again

✅ Trip Verified | We flew from Vienna to Malaga arrival was about 10 PM, after arrival we have been waiting for the luggage and as we traveled with kids stroller as well. When the stroller arrived it was completely damaged, because the one front wheel was broken from the frame (no repair possible, later confirmed by manufacture also). I wanted to find at the airport responsible person from Wizz Air - baggage claim, however they were closed, I asked another airlines offices as Ryanair (next to Wizz Air) they are closed maybe will open, maybe not but you can wait .. it was already 10:40PM, so I wanted to reach Wizz Air support via phone - I was not successful. We decided to go to our accommodation by taking the taxi, it was approx. 100km from the airport, during the route I have submitted online claim (16th April 2024) form. Today 6th May 2024, I have received feedback that I don't have a PIR report, so they are going to close the case. Okay I understand, but how I could get the PIR report, when their office was closed? The cost of new frame - confirmed by damage report is 350 EUR - no compensation from Wizz Air. Next time it is worth to fly via more expensive airlines which they have open baggage claim office, when their plane is coming to the airport and something similar can happened.

Not Verified | Wizz Air is not worth it at all. better to give more money for a big and expensive airline, even if you know what awaits you. when we were supposed to go to Paris, they protested in Paris and their flight was cancelled, while other airlines just moved their flights. They didn't answer the phone, and when they did, they gave us false information and seats on planes that didn't exist, flights were constantly changed so that in the end there would be nothing. As we managed to leave, but not via them, the return flight was via them, and that's where the problem with flight confirmation turned out to be. It had to be confirmed no later than 3 hours earlier, which we tried, however, their website did not work and we could not, and they charged us an additional 25 euros per person, it did not matter that it was not our fault and that we have proof that the website did not work. No one knows how to give information to whom to file a complaint and ask for a refund, but we were only told that if we don't pay, there are no tickets for us even if we bought them. to make matters worse, we were given a seat at the exit in case of danger, and we were traveling with a child under 16 who cannot sit there because it is not allowed, so a problem arose and we had to move and beg people to switch seats with us. All in all a very unpleasant experience, which cost the same as if we had gone with AirSerbia, only in a much ruder way. Skip it, it's not worth the hassle and the money.

✅ Trip Verified | Worst staff in the world. Unfortunately this time I had to fly wizz Air due to no other airlines available. Never ever again. Staff keep looking for problems and want to charge you for everything and argue with you. They didn’t even have any drinks and food left on our flight. They have no respect towards customers at all. Wizz Air staff are 20 years behind our civilisation, their behaviour is old minded.

✅ Trip Verified |   You can add a carry on type of weight with your ticket but small print says its for check in. Although I went to check in with my big laggauge they didn't alert to check it in. When boarding flight they asked me to pay full price for carry on / extra price and didn't let me check in or get a reimbursement for it. They were delaying people in front of me each one for a different carry on luggage reason. It looked like they had a quata of extra charges and the lady at the desk was behind rude.

✅ Trip Verified | I bought a return ticket with Wizzair. When checking in online I upgraded my seats, for which I paid €58. When trying to complete my check in, the message "flight overpaid" appears, as the system did not assumed thee payment of the extra amount as a seat upgrade. They didn't let me check in online. At Lisbon airport, they verified the error and checked me in, free of charge, saying that the problem had been resolved. In Budapest, when I try to check in online, the same message appears and I am not allowed to check in online. I called customer support, (a added value number) to the number indicated on the website for Portugal, and it says it doesn't work. I went to the airport, where there is no company office (but they say they´re the biggest hungarian air line company). I went to the check in counter and they forced me to pay a €40 fee for checking in at the airport. Even after checking the situation, and my inability to check in online due to the company's fault and error, I had to pay this fee or I would not come to Portugal. When a complaint was made to the company, they responded that checking in at the airport involves a fee of €40 and that there is nothing more to say. With all this, I paid €58 to upgrade my seats, plus a €40 fee for not letting me check in online and also the price of the tickets. Low cost? Run away from this company

✅ Trip Verified | Wizz Air canceled my flight from Rome to Kuwait (W46183) and provided no flight cancellation email to me (despite what they claim). I ended up paying hundreds of Euros for an additional night in a hotel and a new, more expensive, flight with a different airline. They are scammers, comfortable lying on the phone and hanging up on you.

Not Verified | My flight on 28/3/2024 from Larnaca to Luton was superb. Check-in a breeze, the flight left on time and arrived early at Luton. I paid just over £35 for a 5 hour flight on a clean aircraft crewed by kind and attentive staff. A guy called Parris seemed to be the cabin steward and was polite and attentive as were all the staff on this flight. Food at best adequate but I usually take my own anyway. Comfortable seats, plenty of room and storage. I have flown with Wizz on several other occasions and have never had cause for complaint. Hold Luggage is pricy so that needs to be factored in but as I went with a free underseat wheeled bag I paid nothing other than the ticket price. Thanks again Wizz Air and thanks to Parris and the rest of the crew for what was a great experience.

✅ Trip Verified | Unbelievably unprofessional staff. Rude and incompetent over their own rules with luggage and customer care. This by far was mind-blowing. Beware of their luggage size scam when at every one of their terminals. One of their staff says one thing and the other one says a different. It doesn't matter if you are premium, you will be given a hassle. If you're slightly a couple cm oversized, you will likely be charged 60 dollars if not more as they tried to do me but I refused to comply and succeeded. Management should introspect and train properly. Folks, while your luggage may be slight oversized ... stop, pack your stuff small tight! Explore your other options! Let's get it together Wizz air. Enough is enough!

✅ Trip Verified | I had a problem with online check-in, so I went to the airport without completing the online check-in. They charged me £167.62 to check-in 4 people. This process took approximately an extra minute. It involved scanning 4 passports and printing out 4 boarding passes. That is an hourly rate of approximately £10 000 an hour. In my opinion they cannot justify this, are rip off merchants, and are disgraceful organization. I will never use them again.