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WIZZ AIR customer review :  5 June 2011 by L Lepola (Finland)

Wizz cancelled our flight, just like that. Got the full refund after two attempts. They also charge for everything possible : baggage, card payment.

WIZZ AIR customer review :  5 June 2011 by S Bunting (UK)

We have flown Wizz Air many times as we have property in Romania and they are great. My mother is disabled and was lifted on the plane at Luton and helped at other end at Tirgu Mures Airport. The stewards were excellent, for the money it was excellent. We love the new route to Tirgu Mures as it is a central location.

WIZZ AIR customer review :  31 May 2011 by Debbie Lee (UK)

Luton-Bucharest. My problem is with the Luton Wizz Air staff who were terrible. They were rude to everyone checking in that evening and then managed to lose our luggage and we realised why when we looked at our luggage receipts and they had put bags under completely different passenger names. Staff at Bucharest (not employed by Wizz) were polite and helpful but only managed to get our bags to us the evening before we flew back to Luton. Wizz air appears to have no customer services-only very expensive tel numbers with staff as useless as those at Luton.

WIZZ AIR customer review :  18 May 2011 by T Arnold (UK)

Luton to Budapest. Flight supposed to be 2025, got to gate to embark and they called a 2 hour delay as problem with plane. Estimated time for flight in the end was 11.00am the next day, and I doubt whether that happened. Myself and a lot of others decided not to fly and it took over an hour to get our bags back off plane. Decided to book with easyjet. I lost 1nights accommodation, 1 taxi transfer and too tired to do anything as by the time I arrived in Budapest just wanted to sleep, so wasted day. Airport staff at Menzies were unhelpful (police were even called as a lot or irate people). Tiny prices but pathetic service, will never fly Wizz Air again.

WIZZ AIR customer review :  18 May 2011 by John Nicholson (UK)

Luton to Budapest and back. Everything went to plan, seats comfortable, and thought it was very good value.

WIZZ AIR customer review :  11 May 2011 by Borislav Panchev (Bulgaria)

Flight from Bergamo Italy on 6 May was cancelled. I learnt about this when I arrived on the airport 2 hours before the flight - no sms, no call, no warning from Wizz. Then they made me wait on a queue for 1:30hrs to tell me that I have to wait 3 days for the next flight, or just buy a ticket for tomorrow from RyanAir, which will not be reimbursed. WizzAir personnel didn't know nothing and just pointed the passengers to the ticket desk. They said the reason for cancellation was airport officials were having a strike, but all the other airlines were flying and there wasn't a single cancellation besides Wizz. My guess is that because the passengers for my flight were around 30 people - they decided to just cancel it. Otherwise I don't see any reasonable explanation. Exercise strong caution!

WIZZ AIR customer review :  9 May 2011 by J Henson (UK)

Luton-Prague. The ticket was much cheaper than competition on this route. Most problems with this trip related to Luton Airport and not the airline. Boarding slightly delayed due to a engineering inspection but kept well informed. Food and drinks offered onboard and crew appeared polite and efficient. Bags on the belt as I left passport control.

WIZZ AIR customer review :  3 May 2011 by K Dugard (UK)

On the outbound flight to Kiev - no card machine working so payment in cash only for any drinks etc on the flight. Inbound flight from Kiev they just happened to have the same problem, but, Wizz Air Ukraine cannot accept Ukrainian currency on their flights, so we had to go without food or drink for the whole 3 hour flight. Add to that the fact that the bags are free on Wizz Air Ukraine, so, didn't pay for them or book them the bags online. No problem on the way out, but, on the way back, refused to take the bags until I paid them 692 Hrvnia. Don't use them unless you don't eat, drink or need to take luggage with you.