WIZZ AIR  Passenger Reviews and Customer Trip Reports

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WIZZ AIR review : 13 May 2009 : by S Engel

Customer Rating : 1/5

I advise you not to fly with this company. We had a multiple bad experience with Wizzair. Our flight from Budapest to Eindhoven had a 6 hour delay. We were given no information about the reason for the delay and me and my husband suspected a technical problem. According to wizzair regulation we were entitled to rebook for another flight. But when we tried that, we have found out that we have to pay the other tickets ourselves. After coming home I have tried to get my money back. The reply came after 2 months! And the money was sent via an account of some agency despite I have provided two accounts of our own to be repaid directly. I am still waiting to see if I will get any of my money back. Hope this comment would save someone losing time, money and nerves with Wizzair. For us it was definitely the first and the last time flying with Wizzair.

WIZZ AIR review : 12 May 2009 : by Noel Lucas

Customer Rating : 1/5

The handling of passengers in the Katawice Airport was a complete shambles. No separate check in for people with small children or disabled passengers - no one knew who were priority bookings, so the result was the strongest came first. Not good enoug.

WIZZ AIR review : 30 April  2009 : by D Rees

Customer Rating : 4/5

Have used Wizzair twice (soon to be the 3rd time) flying from Luton to Timisoara. Every flight was over 90% full, so must be a good route for them. Had good no frills service so far, and no delays - though will expect delays at some point. You get what you pay for - also watch out for excess baggage charges! Won't give them a 5 as their website kept showing an "unknown error" just as booking was about to be completed, meaning having to phone them at £1/min and pay extra charges. First time paid for extra legroom, second time only priority boarding was available, which was ok. Why can't low cost airlines allocate seats at check-in, or let you do it online?? Surely it's only a simple computer program to avoid the unnecessary mad scramble for the best seats.

WIZZ AIR review : 27 April  2009 : by Mike Lawrence

Customer Rating : 1/5

Wizz Air is unreliable and cannot be recommended. I booked eight seats from Simferopol to Kiev to fly on April 29th and only on the 20th was notified that the schedule was changed to four hours earlier. This would have made a 3am start, instead of 7am and I could not expect my group to like this. It was murder finding another airline and flight to take us, at a convenient time. No apology. They agreed a refund, supposed to be paid within 10 days. Then once bitten twice shy I decided to look at the schedule for a flight on July 28th that I had also booked with Wizz from Kiev to Simferopol for July 28th. I found to my astonishment that this was rescheduled to four hours later and I would miss catching the last bus. Wizz hadn't bothered to notify me. Again no apology. Again they agreed a refund, supposed to be paid within 10 days again

WIZZ AIR review : 15 April  2009 : by Harry Porter

Customer Rating : 1/5

We flew Wizz Air Luton to Budapest April 2009. The outward flight was okay. Unfortunately, coming home was another matter. We arrived 2 hours ahead of our flight time of 17.50 & checked in then found out that the flight was delayed 6 hours! No explanation was given & when we suggested we go back top town to a spa for the time they insisted we stay so we wasted a further 6 hours at Ferigy terminal 1. They did give us some food vouchers but I lost £75 on my train ticket home to Bristol. We eventually got to Luton around midnight so any hope of trains was gone. I would never ever use Wizzair again - I'd put it on a par with Ryanair for poor customer service.

WIZZ AIR review : 15 April  2009 : by J Coughlin

Customer Rating : 1/5

Alas we didnt get on the flight in fact no one did. We booked an easter break in Jan 09. Wizz air changed the flight details 4 times post booking then 10 days before departure cancelled the flight on 'commercial grounds' leaving us with a choice of either last minute expensive alternative flights or cancel the trip. When we booked in Jan there were alternative carriers of a similar price my recommendation book with any one other than Wizz. They breached their agreements, didnt offer any compensation even though this is noted on their website that they will if flights are cancelled. Getting our money back required two 30min premium number calls where we had to argue that we were entitled to a refund, Wizz air felt we should travel on an alternative Wizzair flight 3 days after we should have returned i.e after Easter. In short if you want a trouble free weekend break with some certainty of outbound and return flight time/date then book with an alternative carrier. We ended up with no weekend break, and costs due to hotel cancellation policy.

WIZZ AIR review : 26 March  2009 : by Colin Pay

Customer Rating : 4/5

LTN-BBU return. You get what you pay for, we only had carry on bags so paid headline price. Ryanair style free boarding, need to get your elbows working. Baneasa airport is a shambles,4 departures within 30 minutes it is far to old and small to work properly. We booked the Wizzair hotel transfer, did not get a voucher but the driver was on time both ways.

WIZZ AIR review : 17 March  2009 : by D Edgeler

Customer Rating : 1/5

I would never fly with this company again. Return flight from Warsaw cancelled despite assurances that was only a slight delay. Eventually cancelled late at night when very difficult to make arrangements to stay anywhere. They provided no assistance, nor offered to cover costs. Upon return to UK they have not replied to any correspondence re claim.

WIZZ AIR review : 17 March  2009 : by B Punch

Customer Rating : 4/5

Our return flight to Cork from krakow was cancelled because of an on flight computer problem, having boarded, and on the runway for take off. we were returned to the terminal while maintenance checked the aircraft. Eventually our flight was cancelled - we were transported to and from a very good hotel. We could not have asked of anything more of Wizz air and its staff who were most helpful and friendly.

WIZZ AIR review : 10 March  2009 : by L Ponczek

Customer Rating : 5/5

I fly with them whenever I can. So far always on time. Comfortable leather seats, new airplanes, numerous destination from my airport (GDN), friendly crew, and prices are bargains!

WIZZ AIR review : 4 March  2009 : by L Grimaldi

Customer Rating : 4/5

Luton to Kiev (Ukraine). New A320, service onboard was ok, flight attendants were helpful and patient. As a low cost airline, food and beverages were offered to buy during the flight. Only negative point for Wizz is there outrageous surcharge for extra luggage at the airport. I paid 60 UK Pounds for a 13 kilo extra bag. Again, low cost airlines will milk money out of anything they could, so it is key to make sure you carry little luggage. No problems at the counter, staff was helpful. Both crew and pilots were Polish-based.

WIZZ AIR review : 28 February 2009 : by D Booth

Customer Rating : 1/5

I am a musician and rely on air travel for much of my work. I fly many times a year, with many different airlines, and I always bring my violin with me. It is an expensive antique instrument, and it is my life. Upon checking in for my flight to Warsaw yesterday evening, I was informed it was too big for the overhead compartment, and I would have to check it. This is not the first time an unknowing stewardess has attempted this - however, ever since popular air travel in the first half of the 20th century, all airlines have had agreements with musicians's guilds to allow them to bring their instruments on board (with the obvious exceptions of large instruments, such as a cello, tuba, etc.). Smaller instruments, such as violins, etc., are extremely fragile and can never be checked. Airlines have always understood this. Till now. The woman at the check-in was adamant, saying the company had revised its policies in the past few months (I had flown wizzair just 4 months before without incident), and now they were even banning instruments. I was equally adamant, and, lucky for my sake, the security manager came over and made an exception for me. But how many others were not so lucky? In the ailing world economy, musicians are struggling more and more, and by targeting musicians in this way, everybody loses - the musicians can not fly the airline conveniently, and the airline will simply lose their business. This is, of course, brought on by Wizzair's progressively expensive baggage fees, which lead to more and more people trying to fit massive things into the overhead compartments, which is not right, on both accounts. But instrument cases are the same size they have always been, and overhead compartments haven't gotten phsyically smaller. If this becomes a precedent for other airlines, then musicians, and music all over the world will be doomed, as we will be forced to pay for separate seats for all our instruments, doubling the costs. Projects all over the world will cease to happen, because it will be too expensive to bring artists in.

WIZZ AIR review : 27 February 2009 : by B Henslow

Customer Rating : 4/5

The planes are fresh and comfortable and the crew has always been very nice to me. On the negative side is that they only accept Hungarian forint and euro when selling snacks and beverages onboard their flights, which can be quite annoying when you aren't "warned" about this matter before the flight.

WIZZ AIR review : 17 February 2009 : by S Cleary

Customer Rating : 1/5

Customer Service is a joke. Booked flight Luton-Warsaw, had to cancel booking. Sought refund. Premium rate number at 65p per minute for customer services. Staff did not seem to properly understand English and when you said something they did not like, you were cut off, meaning you had to call again and go through the same spiel again. Email sent re: refund, but no reply received except an automated message saying that a response might take 30 days because of "resource problems". I wonder if this company is in trouble.

WIZZ AIR review : 7 February 2009 : by C Watson

Customer Rating : 3/5

I have travelled to Poland on several occasions in the last 18 months and have used Wizz air for most of the trips. My experiences are that you get what you pay for ie. a very cheap flight, I have only been delayed once in the 10+ flights I have taken and the planes are quite new. I just wish it was impossible for passengers to recline the seats as it makes for an horrendous flight for the person behind them.

WIZZ AIR review : 7 February 2009 : by G Barton

Customer Rating : 4/5

Bourgas to London. Cheap flight of around £45, around half the price of flying BA out of Varna on the same day. Check-in swift, flight left more or less on time. Plane seemed in reasonably good condition although some of the seat upholstery a little tired and dirty. Cabin crew efficient rather than friendly and dealt well with a drunk man in the row behind me who thought it would be clever to light up in the toilets. Arrival was about 5-10 mins late but this may have had something to do with the disturbance on board. Overall, this is no frills but it got me from A to B cheaply and just about on time.

WIZZ AIR review : 15 January 2009 : by J Hinzmann

Customer Rating : 1/5

Dortmund - Wroclaw. Booked in early December 2008 for a 15.99 EUR Super Promo Fare (plus 4 EUR credit card fee and 10 EUR for each checked bag). When I checked their website two weeks later the fare was down to 9.99 EUR. When checking again in early January 2009 I found out that WizzAir had cancelled all flights from Dortmund to Wroclaw. I never received an email by them so I called them and they told me that the flight had been cancelled. I could either fly to Poznan or Katowice or they would refund the money. I chose the latter option, the money was refunded a week later. What really annoys me is that nobody ever bothered to inform me about the cancellation. When did they plan to tell me, at the check-in counter? That's not the way to treat customers. My verdict - don't let them fool you with their cheap offers, it's an unreliable airline. They don't care about their customers' needs. Not recommended!

WIZZ AIR review : 6 January 2009 : by Georgi Rusinov

Customer Rating : 5/5

Sofia - Rome - Sofia. The planes are pretty new. There was no food on board, but not a problem because of the flight length. The staff is polite and speak English quite well. There were no delays - fine for a low-cost company.