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WIZZ AIR Passenger Reviews and Customer Trip Reports |
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WIZZ AIR customer review : 12 August 2009 by A Rogers (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LTN-KTW return trips - sometimes good, sometimes bad, but they got us to where we were
supposed to be! I think the best flights are between Katowice and Luton as this is one of
Wizzair's main routes, they do ,not seem to cancel or delay these flights. The planes are
clean and new, cabin crew friendly. Like all the cheap airlines, read the small print
carefully when you are booking and you won't have any nasty surprises. Wizzair have lots of
add-ons as you book - my only fear is that they are trying to expand routes too much, which
can lead to cancellations and delays.
WIZZ AIR customer review : 13 July 2009 by J Short (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
There was no control of the queueing at Borispol (even though some of us had paid a little
extra for ‘priority boarding’ and had stickers on our boarding passes to say so). The cabin
crew were more friendly towards each other than to any passengers. Worst of all, when we were
arriving at our gate in Luton, they ignored people leaving their seats and taking down their
hand baggage. They made the obligatory notice over the intercom but that was simply going
through the motions with no concern about whether people listened and obeyed or not.
WIZZ AIR customer review : 26 June 2009 by S Gregg (Spain)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAD-BUD. My advice: pay that extra 5 euros for the emergency exit. Its worth it even only for
skipping that stupid queue. Clean A320, no recline, outrageous food prices, FAs very nice.
Flight experience the worst - not a fault of Wizz but other passengers, some people simply
can't behave according to normal human standards. Funny thing is now they usually are more
expensive on the MAD-BUD route than Malev, with the later doing biweekly promotions and flying
for about 70% of what you can expect to pay on Wizz.
WIZZ AIR customer review : 25 June 2009 by G Chinn (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Varna - LTN. Modern plane, left and arrived on time. Seats not too cramped for a budget
airline. Staff friendly enough and efficient. Good value. This trip features near the top of
my budget airline experiences.
WIZZ AIR customer review : 14 June 2009 : by Laszlo Wagner (Hungary)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Budapest to Gothenburg. Went through very strict luggage check upon checking in. I had no
problems with my hand luggage, but plenty of others did - every piece was weighed and had to
be squeezed into a frame to check size, with the frame used being smaller than standard ones
for other airlines! Everything went on time though. Those paying for express boarding got to
board only the bus from gate to aircraft first - afterwards they were still on the same bus as
everyone else, rushing for their seats on the plane. Cabin and seats seemed OK.
WIZZ AIR review : 10 June 2009 : by M Mountford (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Gdansk to Liverpool by Wizz Air. No delay, no problems with luggage. Would fly with them
again.
WIZZ AIR review : 10 June 2009 : by A Ozanne (Romania)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Luton-Cluj-Luton and Luton-Timisoara-Luton several times. Modern clean aircraft. Staff on
board well mannered and professional. Website easy to use. Sticking point is the time left
standing around at the gate at Luton, but the lack of seating is an airport fault.
WIZZ AIR review : 4 June 2009 : by W Karpowicz (Sweden)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Never again. This airline used to be a very cheap and attractive alternative for travellers to
Poland, but now it is not cheap any longer. The cheapest tickets now are only a bit cheaper
than airlines like LOT or SWISS, if you add up one piece of luggage the price is already
higher than a high quality airline. Planes are clean and flight attendants are nice but no
more positives. The customer service virtually non-existent. Call center is terribly
expensive, waiting 20 minutes on a line is nothing unusual. Ground service and call-center
cannot be more ignorant, rude and unfriendly. Finally, cancellations, several-day-long delays
with no accomodation provided or rerouting occur very often and nobody cares about passengers.
I avoid them whenever possible.
WIZZ AIR review : 1 June 2009 : by T Hentunen (Finland)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BUD-TGM-BUD. Prices are cheap but wouldn't trust to book a flight with them again. That's
because they changed the schedule of our outbound fly without a notice by 3 hours. Therefore
ended up spending quite a bit of our short holiday at the airport.
WIZZ AIR review : 1 June 2009 : by R Michalak (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
6 trips (LTN-WAW and LTN-GDN), all on time except for one when flight overbooked and was
refused entry. They offered me a hotel and flight to GDN instead of WAW on the next morning.
Bought an extra ticket for LOT Polish to get to WAW, sent all the receipts to Wizzair and got
EUR 250 for overbooking (pursuant to the EU directive) and EUR 80 for the GDN-WAW ticket
within 2 or 3 weeks, without any problems. Unless you book well in advance and/or are ready to
fly on a Tue/Wed/Thu, tickets are not very cheap, but still a good value. If you pay extra for
extra legroom remember that seats in the first of the two emergency-exit rows do not recline.
Also, as long as you travel light they don't seem to care about the weight of your carry-on
luggage.
WIZZ AIR review : 27 May 2009 : by D Rees (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Third time unlucky for us, flying Luton to Timisoara. Going out was fine, but coming back the
flight was delayed for "technical reasons", whatever that means, even though the plane was
loaded up. A 15 minute delay, turned into around 7 hours. Communication from the ground staff
to passengers was appalling, and we even had to ask for free refreshments, rather than this
being pointed out. Eventually a replacement aircraft was chartered and we got back home.
We might use them again, but are having 2nd thoughts now that they lowered the hold baggage
allowance to 15kg, this is just plain mean, though they are not the only airline to do this.
When you add in all the charges, the "low cost" carriers don't seem so low cost anymore.
WIZZ AIR review : 22 May 2009 : by Mark Sloan (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Just won compensation after almost a year. If your flight is delayed or cancelled you are
entitled to compensation. I was just awarded €1200 for Wizzair cancelling my return flight
from Krakow last July. They did not give me notice. Therefore fight them and win, don't let
them get away with it. Contact the Civil Aviation Authority of the country of were your flight
was cancelled and they will do the rest. Takes a bit of time however it's worth it to get
these airlines who think they are untouchable to rethink their cancellation policy.
WIZZ AIR review : 22 May 2009 : by Chris Morrissey (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Return flight Luton to Bucharest in mid May. Both flights delayed 1-.5 hours. No explanation
for the second of these. No information offered whilst waiting in increasingly uncomfortable
conditions. I won't fly with them again.
WIZZ AIR review : 22 May 2009 : by T Mason (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The flight times have been changed several times since my booking it 3 months ago. The latest
change meant that I now have to cancel my connecting flight also booked with Wizzair. I sent
them about 6 e-mails about this in the last three weeks every single one of them was Deleted
Without Being Read! I tried to ring them but every time I get through I get cut off! I am
disgusted with their customer service!
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