WIZZ AIR  Passenger Reviews and Customer Trip Reports

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WIZZ AIR customer review :  12 August 2009 by A Rogers (UK)

LTN-KTW return trips - sometimes good, sometimes bad, but they got us to where we were supposed to be! I think the best flights are between Katowice and Luton as this is one of Wizzair's main routes, they do ,not seem to cancel or delay these flights. The planes are clean and new, cabin crew friendly. Like all the cheap airlines, read the small print carefully when you are booking and you won't have any nasty surprises. Wizzair have lots of add-ons as you book - my only fear is that they are trying to expand routes too much, which can lead to cancellations and delays.

WIZZ AIR customer review :  13 July 2009 by J Short (UK)

There was no control of the queueing at Borispol (even though some of us had paid a little extra for ‘priority boarding’ and had stickers on our boarding passes to say so). The cabin crew were more friendly towards each other than to any passengers. Worst of all, when we were arriving at our gate in Luton, they ignored people leaving their seats and taking down their hand baggage. They made the obligatory notice over the intercom but that was simply going through the motions with no concern about whether people listened and obeyed or not.

WIZZ AIR customer review :  26 June 2009 by S Gregg (Spain)

MAD-BUD. My advice: pay that extra 5 euros for the emergency exit. Its worth it even only for skipping that stupid queue. Clean A320, no recline, outrageous food prices, FAs very nice. Flight experience the worst - not a fault of Wizz but other passengers, some people simply can't behave according to normal human standards. Funny thing is now they usually are more expensive on the MAD-BUD route than Malev, with the later doing biweekly promotions and flying for about 70% of what you can expect to pay on Wizz.

WIZZ AIR customer review :  25 June 2009 by G Chinn (UK)

Varna - LTN. Modern plane, left and arrived on time. Seats not too cramped for a budget airline. Staff friendly enough and efficient. Good value. This trip features near the top of my budget airline experiences.

WIZZ AIR customer review :  14 June 2009 : by Laszlo Wagner (Hungary)

Budapest to Gothenburg. Went through very strict luggage check upon checking in. I had no problems with my hand luggage, but plenty of others did - every piece was weighed and had to be squeezed into a frame to check size, with the frame used being smaller than standard ones for other airlines! Everything went on time though. Those paying for express boarding got to board only the bus from gate to aircraft first - afterwards they were still on the same bus as everyone else, rushing for their seats on the plane. Cabin and seats seemed OK.

WIZZ AIR review :  10 June 2009 : by M Mountford (UK)

Gdansk to Liverpool by Wizz Air. No delay, no problems with luggage. Would fly with them again.

WIZZ AIR review :  10 June 2009 : by A Ozanne (Romania)

Luton-Cluj-Luton and Luton-Timisoara-Luton several times. Modern clean aircraft. Staff on board well mannered and professional. Website easy to use. Sticking point is the time left standing around at the gate at Luton, but the lack of seating is an airport fault.

WIZZ AIR review :  4 June 2009 : by W Karpowicz (Sweden)

Never again. This airline used to be a very cheap and attractive alternative for travellers to Poland, but now it is not cheap any longer. The cheapest tickets now are only a bit cheaper than airlines like LOT or SWISS, if you add up one piece of luggage the price is already higher than a high quality airline. Planes are clean and flight attendants are nice but no more positives. The customer service virtually non-existent. Call center is terribly expensive, waiting 20 minutes on a line is nothing unusual. Ground service and call-center cannot be more ignorant, rude and unfriendly. Finally, cancellations, several-day-long delays with no accomodation provided or rerouting occur very often and nobody cares about passengers. I avoid them whenever possible.

WIZZ AIR review :  1 June 2009 : by T Hentunen (Finland)

BUD-TGM-BUD. Prices are cheap but wouldn't trust to book a flight with them again. That's because they changed the schedule of our outbound fly without a notice by 3 hours. Therefore ended up spending quite a bit of our short holiday at the airport.

WIZZ AIR review :  1 June 2009 : by R Michalak (UK)

6 trips (LTN-WAW and LTN-GDN), all on time except for one when flight overbooked and was refused entry. They offered me a hotel and flight to GDN instead of WAW on the next morning. Bought an extra ticket for LOT Polish to get to WAW, sent all the receipts to Wizzair and got EUR 250 for overbooking (pursuant to the EU directive) and EUR 80 for the GDN-WAW ticket within 2 or 3 weeks, without any problems. Unless you book well in advance and/or are ready to fly on a Tue/Wed/Thu, tickets are not very cheap, but still a good value. If you pay extra for extra legroom remember that seats in the first of the two emergency-exit rows do not recline. Also, as long as you travel light they don't seem to care about the weight of your carry-on luggage.

WIZZ AIR review :  27 May 2009 : by D Rees (UK)

Third time unlucky for us, flying Luton to Timisoara. Going out was fine, but coming back the flight was delayed for "technical reasons", whatever that means, even though the plane was loaded up. A 15 minute delay, turned into around 7 hours. Communication from the ground staff to passengers was appalling, and we even had to ask for free refreshments, rather than this being pointed out. Eventually a replacement aircraft was chartered and we got back home. We might use them again, but are having 2nd thoughts now that they lowered the hold baggage allowance to 15kg, this is just plain mean, though they are not the only airline to do this. When you add in all the charges, the "low cost" carriers don't seem so low cost anymore.

WIZZ AIR review :  22 May 2009 : by Mark Sloan (UK)

Just won compensation after almost a year. If your flight is delayed or cancelled you are entitled to compensation. I was just awarded €1200 for Wizzair cancelling my return flight from Krakow last July. They did not give me notice. Therefore fight them and win, don't let them get away with it. Contact the Civil Aviation Authority of the country of were your flight was cancelled and they will do the rest. Takes a bit of time however it's worth it to get these airlines who think they are untouchable to rethink their cancellation policy.

WIZZ AIR review :  22 May 2009 : by Chris Morrissey (UK)

Return flight Luton to Bucharest in mid May. Both flights delayed 1-.5 hours. No explanation for the second of these. No information offered whilst waiting in increasingly uncomfortable conditions. I won't fly with them again.

WIZZ AIR review :  22 May 2009 : by T Mason (UK)

The flight times have been changed several times since my booking it 3 months ago. The latest change meant that I now have to cancel my connecting flight also booked with Wizzair. I sent them about 6 e-mails about this in the last three weeks every single one of them was Deleted Without Being Read! I tried to ring them but every time I get through I get cut off! I am disgusted with their customer service!