S7 Airlines (Siberia Airlines) Passenger Reviews and Customer Trip Reports a World 3-Star Airline         Add your S7 Siberia Airlines Review   S7 Siberia Airlines 3-Star Airline Ranking   Airline Reviews : A-Z Index       Customer Review scoring : S7 Siberia Airlines   6.9 out of 10 39 reviews

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S7 SIBERIA AIRLINES customer review :  28 September 2012 by G Vereijckert   (Belgium)

Internal Russian flight, UFA-DME. Flight on-time, everything without a hitch. A319 was clean and clearly well maintained. Service was okay, no IFE screens or movies.

S7 SIBERIA AIRLINES customer review :  23 July 2012 by D Finden   (USA)

DME-KJA with IKT-DME return - business class. Used British Airways Avios points to get business class to Siberia and back. Outbound flight left late due to connecting passengers. Return flight on-time. Service prompt and professional and food much better than I expected. FA in both directions spoke reasonable English and even smiled. No IFE, but that is not very important to me.

S7 SIBERIA AIRLINES customer review :  13 June 2012 by Terence McGeary   (UK)

We booked via BA Flying from Glasgow to LHR to Moscow and on to UFA. Food and facilities were good although the BA snack was a bit miserable en route to LHR. Return trip DME from UFA was great. The UFA check-in girl was very helpful and patient while we distributed weight. She assured us luggage would be transferred to Glasgow and every piece arrived intact.

S7 SIBERIA AIRLINES customer review :  22 May 2012 by Nelieta Mishchenko   (Argentina)

DME-KAL. When we tried to check-in with the Self/Help service it didn't work and we were sent to another counter where we were told we missed our flight. As a regular flyer I have never encountered such unfriendly staff. They didn't care and sent us from one place to another. After almost 2 hours we were told that we were late and that they don't wait. No next flight, refund or discount. We were stranded and eventually bought tickets through another airline for the next day. While we were waiting at the airport we went back to the help desk and they were again unfriendly, unhelpful and just shrugged their shoulders. We were very disappointed with their service.

S7 SIBERIA AIRLINES customer review :  4 January 2012 by P Harper   (UK)

DME-FRA. Check-in staff very un-friendly, not even a smile. Onboard the hostesses spoke good English and were friendly and courteous. Entertainment was not available. Food was on the poor side and announcements were terrible! At DME all aircraft's appeared to be located at aprons away from the main terminal buildings so you have to squeeze on a bus that takes you to the aircraft.

S7 SIBERIA AIRLINES customer review :  1 May 2011 by P Kalka   (UK)

Beijing to Irkutsk and from to Moscow - apart from problems with visas the airport service was good. Service on the plane was appalling - for almost 7 hours on the plane we didn't notice single smile on staff faces - rude and not very helpful, like they work there as a punishment. Portions of food was ridiculous and boxes like happy meal at McDonald's. We had also a lots of problems to book tickets on internet being in Irkutsk at the airport. System didn't accept our cards even if we tried like 6 of different kind. They lost my luggage in Beijing but luckily was sent to London a week later.

S7 SIBERIA AIRLINES customer review :  9 January 2011 by Mark Storey   (USA)

EVN-DME business class. Very courteous service at the airport. I was the only business class passenger. Young steward spoke excellent English, service very attentive, food good, champagne good, private car waited to take me from the plane door to the terminal - very nice.

S7 SIBERIA AIRLINES customer review :  9 October 2010 by Chris McQuaid   (New Zealand)

DME-KBP-DME, A319 both ways. The website is brilliant (Russian/English/German) and very easy to use. Prices are very competitive, even if you leave booking until only a few days before you're due to travel. Help desk (freephone if in Russia) has an option to reach an English- speaking operator. Check-in at both airports very quick - staff speak English. Announcements on board (flight deck and cabin crew) were Russian and English, and cabin crew I talked to spoke quite good English. Excellent in-flight magazine, with most of the news announcements in English as well as Russian. As the flights were mid-afternoon there was a snack box handed out. Tea and coffee served separately. Second flight delayed about 20 minutes because of passengers turning up late (not the airline's fault).

S7 SIBERIA AIRLINES customer review :  6 October 2010 by M Furlong   (Australia)

Moscow to Vladivostok, Booked easily on line and everything went beautifully after that. The prices ranged from Advance cheap "no changes" to Super flexible. I arrived with everyone else on the second lower rates. Had a day in Irkutsk arriving and leaving at uncomfortable times but a good day there. The service was not in your face and gave hot, compact, tasty meals. Not fussed talking English but got reasonable smiles for my troubles.

S7 SIBERIA AIRLINES customer review :  6 September 2010 by C Salonikios   (Greece)

Domedovo-Chelyabinsk return. First time with S7. Online booking great although no English spoken at their ticket desk. A320 was clean, old, but in good condition. The captain made announcements in Russian and in English and cabin crew, although friendly, spoke almost no English. Senior flight attendant spoke no English at all. Food good but I advise you to take a bottle of water from Duty free with you. All magazines were in Russian. S7's hub is Domodedovo which is an advantage for your trips to Russia.

S7 SIBERIA AIRLINES customer review :  22 July 2010 by Chris McQuaid   (New Zealand)

I had to cancel one sector on my forthcoming trip to Russia and requested a refund to my credit card. I had a reply to the automated email within 20 minutes, enclosing a formal refund request form, and stating that it would take 15-20 working days to process. I filled in the form and sent it off, again getting an acknowledgment within a few minutes and reitierating the 15-20 days. Imagine my surprise when I checked my credit card today and saw the refund (in full), only 3 days after the cancellation.

S7 SIBERIA AIRLINES customer review :  17 July 2010 by Irina Luck   (USA)

I'm appalled at the way this airline operates and treats its passengers. It's truly scary. I purchased a one way ticket from Frankfurt to Moscow on a direct flight for a full price two days prior to departure. Upon arriving to the airport I noticed a small sign stating that the flight will be flown to Moscow via Kiev. When I inquired with the airline official about this change of route, I was informed that the administration of the airline decided to change the route a few hours ago due to the inclement weather somewhere (didn't give me many details). Once we boarded the plane, we were told that we had to wait for the cargo to be loaded. we ended up sitting on the plane for 2.5 hours prior to taking off. The flight crew couldn't provide any explanation for why we had to land in Kiev. At that point, the version of inclement weather was abandoned. So, we land in Kiev about five hours after our scheduled departure from Frankfurt - there we find out that the real reason for our landing in Kiev was a request by some either Russian or Ukrainian authority to pick up a cargo in Kiev and deliver it to Moscow. Loading of cargo and paperwork took another 2 hours, during which the passenger had to stay on the plane and wonder what was going on. We did arrive to Moscow the next day at around 1 am (instead of scheduled 8:05pm). there were multiple passenger who missed their connection - some to destinations where flights only go a couple of times a week! We were abandoned at the airport at 1am to fend for themselves to rebook their flights and find a place to sleep that night or the next few nights until their next flight.

S7 SIBERIA AIRLINES customer review :  11 May 2010 by Y Kahanovych   (Ukraine)

I often use S7 for short hops between Kiev and Moscow. They manage to serve hot dinner on such a short flight. Their planes are new and in good condition. Online purchase and check-in as well as in-town check-in in Moscow work fine. Good choice and good value for money. The only minus is that they are always 30-40 minutes behind schedule.

S7 SIBERIA AIRLINES customer review :  7 April 2010 by Alexander Mokretsov   (Russia)

DME-LED-DME, DME-UUD-DME. The company has the newest fleet in Russia. The crew are helpful. S7 also has the best web-site of all air companies in Russia. Buying tickets through the web & on-line check-in are great. Self-registration kiosks in the airports easy to use. Food on board is good. S7's hub is Domodedovo which is another advantage.

S7 SIBERIA AIRLINES customer review :  1 April 2010 by L Carswell   (UK)

Domododevo-UFA economy class. A319 clean, plenty of leg room, cabin crew excellent and attentive, hot meal provided. Web ticket sales and check in works like a charm as does their bag drop off service.

S7 SIBERIA AIRLINES customer review :  1 April 2010 by M Foote   (UK)

Flights are usually on Airbus aircraft, which is good news for domestic flights. Have flown DME-FRA, DME-LED-DME, DME-KZN all in Economy and some really cheap prices. The food is good and better than Aeroflot. Kiosk check-in at DME is great, as is web check-in. Service from staff onboard and in the terminal is good.

S7 SIBERIA AIRLINES customer review : 9 January 2010 by Ray O'Connell

Customer Rating : 4/5

Domedovo-Chelyabinsk return. First time with S7. All fights on time on all legs. Very smart aircraft, clean and comfortable. Lots of leg room in economy. Courteous staff, though not much English. Food excellent.

S7 SIBERIA AIRLINES customer review : 5 November 2009 : by William Hoppes

Customer Rating : 3/5

Seating tight, but expected on a low cost carrier. Departures and arrivals on time and in the case of the return to Moscow, we got in a bit early. Luggage arrived on both legs. All in all a good experience.