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Scoot Passenger Reviews and Scoot Customer Trip Reports



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Scoot Customer review :  6 November 2013 by Lim Jeremy    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sector 1 - SIN-TPE in economy. The service and seats are ok but the reading light was not working. It is basically a no frills budget airlines. But comparing to other LCCs, Scoot is operating on a bigger airplane and the comfort is substantially better. Sector 2 - TPE-SIN on Scoot BIZ. Decided to upgrade at the counter. Again, the reading light was not working. Seat is wider and the recline is better. Food comes with a small main course, pringles and a drink. They also offer free streaming videos and games but those who recently upgraded to apple's IOS 7 be warned. It is currently not compatible. Overall, I am satisfied with the service provided.



Scoot Customer review :  4 November 2013 by L O'Neill    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Singapore to Sydney in Oct. Had early check-in which was very good as had 6 hour stay in Singapore. Very efficient staff at airport very helpful. Flight wise very good, minor delay but a good flight. My only concern is that when purchasing food or drink on board unless you give correct money you don't get any change! So future traveller be warned.



Scoot Customer review :  4 November 2013 by W Ross    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gold Coast to Bangkok via Singapore using Scoot Thru, Purchased upgrade at check in for $179 to business class, was told luggage was checked right through to final destination, being Bangkok. Arrive Changi Connect transfer desk to receive boarding pass to Bangkok, told that Gold Coast would not have checked luggage in and if I wanted to travel I would have to pay $55 as luggage was in a transfer container. Explained whole story they admitted their mistake but didn't care, $55 or no travel. Seats in business Very hard and recline at odd angle making sleep impossible, economy much much worse, stick to Air Asia much better product!



Scoot Customer review :  1 November 2013 by C Ivanusic    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gold Coast to Singapore return. Good efficient check-in, friendly staff. Flight on time, seating fine if you are short but if you are over 6ft would recommend buying Super Seats. Haven't tried there food, it is expensive compared to Air Asia, water is expensive but you can take your empty water bottle onboard and fill it up. Flight from Singapore also on time and efficient boarding. I purchased the Ipad and had two good movies. Overall for a Budget Airline I think they are very good.



Scoot Customer review :  30 October 2013 by J Wong    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time I have flown Scoot. I have never experienced such nonsense all at once from one airline. first they changed my flight and then refused to let me change it to a suitable date. Then they changed my meal from a hot meal, to sandwiches, which I already paid for as an option. Then they lost my baggage even though I paid extra so that they would specifically look after my baggage. Also the seats are a nightmare with no headrest and are very cramped. I had to pay extra to change back the date, so this was no cheap trip.



Scoot Customer review :  21 October 2013 by Keertikar Alpana    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled to Tokyo on 2nd October from Singapore, with a transit at Taipei. This is our second time travelling with Scoot and both times we were quite happy with the airline. It is a budget airline and it delivers exactly what it promises. The seats are by far the most comfortable of all budget airlines that we have used and the food quite decent and not exorbitant. I had not pre-booked a meal reading reviews that food is bad, but when we ordered on board, we found it quite good. One tip would be to order sandwiches or food that does not need to be heated. The transit at Taipei was smooth and we reached Narita on the dot. Only reason, I have not given it full marks is that we had pre-booked iPad for my daughter and the stewardess first said they had none that were working. When I insisted on the fact that we had already booked and they should refund our money, she promptly brought the iPad to us. But it was a small point in an overall good journey. Scoot remains our first choice in budget airlines.



Scoot Customer review :  16 October 2013 by Matt Grey    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Singapore return. First the positives: the planes were well maintained, the FAs were friendly, the food was basic but fine and I did not mind paying extra for the frills. Now the negatives: the seats were uncomfortable, the legroom was poor (I'm 6 ft 6, so an exit row seat in economy would have been better), the movie selection was dreadful, the FAs were inexperienced and the 2.10 am departure time from Singapore to Sydney is a killer. It was an overall charmless experience which was not offset by the admittedly competitive price.



Scoot Customer review :  16 October 2013 by B Loke    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-TPE-SIN in September. Both legs were on time, leg room was good for a low cost carrier, and check-in was smooth. Excellent value for money.



Scoot Customer review :  11 October 2013 by N Galletly    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

4 of us travelled SYD-SIN-SYD in Sept and Oct 2013. I will definitely travel with Scoot again. Ground staff and cabin crew were great. Yellow seating was great for 6 foot tall family members. We did not use the inflight entertainment as we had good books and ipad for music and we did not eat their food. They hit you 4 dollars for a small bottle of water so bringing your own empty one is a good idea. You are not meant to bring your own food aboard but it seems many do and have no issues from staff. Booking online was fine, once I took the time to figure out all the options. We used the Scoot lounge in Singapore and will do this again too. Shower, good food, wine, spirits, fruit, coffee, internet, massage chairs all good. We were on time out bound and 30 min late on our return but this was fully explained by the pilot as because of air traffic control. It could have happened to any airline. The planes seemed to be very new. Scoot does it for me.



Scoot Customer review :  23 September 2013 by Pat Lee    (Taiwan)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Taipei to Singapore in September. Efficient check-in at counter. No web check in. Staff friendly. Chose standard seat. Leg space was good (unlike some budget airlines with the front seat right up to your knees). Seat was rather uncomfortable - hard, no lower back support - couldn't sleep all night. Hefty 4% visa processing fee shown only after payment (not included in fare like JetStar). Will use again but will bring small pillow for back.



Scoot Customer review :  20 September 2013 by A Raimantera    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I rebooked my flight because of family bereavement. My original booking was upgraded to business class from yellow coloured seat I booked earlier. I paid the penalty for my flight Gold Coast to Singapore. Less than 12 hours before my flight I realized that my seat allocation had gone. Not only the business class upgrade but also the yellow coloured seat. If I want to return to my original seat I have to pay again 14 Singapore dollars which I am not happy to do but no choice. What surprises me is that Scoot can give yellow coloured seat number 52 for free but not my original seat number 23. It just does not make sense to me. First I lost my seat allocation and upgrade to business class, now Scoot asked me for SGD 14 at the last minute. I won't be flying Scoot again. It is useless to be a loyal Scoot flyer.



Scoot Customer review :  17 September 2013 by Lee Jeffrey    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-SYD-SIN. Booked Super seats and prepaid meal on both legs. Ordinary airline food, nothing much to talk about. The Super seat pitch was much more than any legacy airlines economy seats, it is even better than SIA economy seats. As long as you comes prepared, bring your own travel pillow, blanket (or jacket), an empty bottle for water, plus your own tablet or notebook for entertainment, you are going to have a very enjoyable flight. Will definitely fly with them again, no problem.



Scoot Customer review :  17 September 2013 by B Deutrom    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Singapore to Gold Coast on Scoots Boeing 777 yesterday and had a most comfortable trip. This is the fourth time I have flown Scoot. Not being able to interline the bags during transit is a chore especially if you have a tight transit. If on the other hand you have a long wait between flights the Sin$5 early check-in facility is a godsend. Ground and flight staff were excellent.



Scoot Customer review :  16 September 2013 by Salleh Lim    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled from SIN on 30th Aug and I must say I was impressed with Scoot! I took the blue seat (aisle) and found it very comfortable (don't forget your shoulder cushion). Then again I'm only 174cm in height so I wouldn't know about the rest. The only (small) problem was the crew kept bumping into me in the middle of the night when walking down the aisle during service but I wasn't too disturbed. Immigration in OOL is really strict! A staff member insisted on weighing all our bags and charging us for all the excess baggage so beware. Food (biryani) was good albeit small in portion and they have 2 water dispensers in the middle of the plane. Don't worry too much and just enjoy your flight! I would definitely fly with them again and recommend them.



Scoot Customer review :  29 August 2013 by S Widahl    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Gold Coast Australia to Singapore return. Easy and fast check-in with nice and professional staff at hand. Flight was good and both seats and food ordered was fine. Cannot expect 5 star restaurant food on a discount airline and generally most airline seats are not really that comfortable in any economy classes. Rented a tablet for flight but found it a bit boring so will probably rely on Ipad etc for future flights with Scoot. Will fly Scoot again should we have that option.






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