QantasLink Passenger Reviews and QantasLink Customer Trip Reports     No Star Ranking         Add your QantasLink Review   No QantasLink Star Ranking   Airline Reviews : A-Z Index       Customer Review scoring : QantasLink   8.5 out of 10 74 reviews

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	QANTASLINK Customer review :  20 May 2013 by Nick Ledwell    (Australia)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	First time on the early service HBA-MEL since the change from a jet to a Dash-8 Q400. It was about half an hour slower but otherwise was fine. Staff friendly and the food pack edible. Don't agree with what used to be the busiest Qantas flight out of Hobart being downgraded to a turboprop.

	QANTASLINK Customer review :  24 April 2013 by K Pardoe    (Australia)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	CNS-HID-CNS-TSV. CNS-HID and CNS-TSV on Dash8-400, HID-CNS on Dash8-300. Snacks served on all legs. Crew friendly and efficient serving food on short flights. Seating on 300 was beginning to show its age.

QANTASLINK customer review :  26 March 2013 by B Vincent   (Australia)

Had a short break in Broome flying QantasLink on their 717 aircraft. Slightly delayed outbound, on time for the return leg. Seats looked new and were reasonably comfortable, but these aircraft are configured with 125 seats not 115 as stated in the inflight magazine, so pitch is only 30 inches. I ordered vegetarian meals - slightly disappointing dry-bread sandwich outbound, but on the return flight they served a small but tasty curry - nice. The cabin crew were friendly and pro-active on both flights - it seems you can count on this with QantasLink, whereas on Qantas it's hit and miss.

QANTASLINK customer review :  14 January 2013 by G Wheeler   (Australia)

Flew Canberra - Sydney return. On time, friendly crew, tasty snack and drink (had just flown an international flight with another airline and Qantas's snack was better). Our bags were left behind but I cannot complain as we barely made the flight due to customs delays and staff did everything they could to actually get us on the plane. Bags were delivered to our home a few hours later.

QANTASLINK customer review :  30 December 2012 by K Smith   (Australia)

Melbourne-Launceston. How hard is it to seat Husband and Wife (same booking) together? Small plane, 2 seats either side of aisle - apparently very hard. Called Qantas to see if they could change seating, only to be told I should have chosen seats at time of booking, tried to point out that is not an option on this route, told seat selection is available on all Qantas operated domestic flights!

QANTASLINK customer review :  15 December 2012 by Clem Blake   (Australia)

I normally fly from Mildura to Melbourne return once a year. I'm legally blind and I also suffer from a medical condition which effects my mobility and everyone from the ground crew to the flight attendants have provided me with excellent service. The Dash 8 Q400 aircraft are fantastic aircraft's for short flights.

QANTASLINK customer review :  29 November 2012 by J Kulasingham   (Australia)

Flew Sydney to Coffs Harbour return on Q400. Crew were friendly and attentive, plane in good condition, flight left Sydney on time. Would fly them again.

QANTASLINK customer review :  28 November 2012 by David Dale   (Australia)

ROK-BNE return. To Brisbane on an Alliance Fokker 100 and return on a Qantaslink Boeing 717. Both flights left on time, meals plentiful for hour flight. Staff attentive. Bags on belt within 10 minutes of landing. Both flights impressive.

QANTASLINK customer review :  1 October 2012 by S Harvey   (Australia)

Recently flew DRW-GOV-CNS-DRW and flights were on time and the service was very good. Cain crew were excellent on the DRW-GOV-CNS and pretty good on the return CNS-DRW sector. I always like flying on the B717.

QANTASLINK customer review :  29 August 2012 by J O'Hara   (Australia)

BNE-Longreach-BNE. Good flights both ways even though affected by headwinds, which is beyond airline control. Comfortable seats, good seat pitch (I'm 186cm), attentive FAs and appropriate snacks and drinks made for pleasant flights. Having flown Qantas Link over the years in NSW, VIC and now QLD, I've never been disappointed.

QANTASLINK customer review :  20 August 2012 by Marcus Boehm   (Australia)

Pleasant and reliable on time service. Simple and sufficient refreshments. Cabin crew pay much moew attention to the passenger than Air Asia.

QANTASLINK customer review :  16 July 2012 by M Lehmann   (Australia)

Perth-Ayers Rock-Cairns return. B717. I am a bigger person and found that the seats were more than adequate with plenty of leg room. Aircraft very clean and in good condition. Cabin crew excellent on both trips, food was light snacks to Cairns and light snacks and a light meal on return which was adequate. Only negative was the lack of in flight entertainment on a flight of approx. 5 1/2 hours in the air.

QANTASLINK customer review :  28 May 2012 by Roger Stone   (Australia)

SYD-CNB-BNE-MKY-BNE in a variety of aircraft, mostly Q400 and B717. Surely one of Australia's best airlines. Excellent service throughout with always, surprisingly, good wines (free). Only negative is occasional loud pop music piped through the cabin before departure (I still have not worked out why some airlines do this? if they think it calms passengers nerves they are very mistaken). Flying on the 'new Boeing 717' on QantasLink is superb.

QANTASLINK customer review :  24 April 2012 by Ben van Echtelt   (Australia)

MKY-BNE-MLB return. Overall positive experience, on-time, friendly, courteous staff. Clean aircraft with plenty of leg-room, nice snack-food, and bar service on the evening flight back to MKY. Qantas is still my preferred airline.

QANTASLINK customer review :  21 April 2012 by Tim Costello   (Australia)

Fly BNE-EMD-BNE regularly for work. Cabin is tidy, small but comfy and always get fed and watered (choice of red or white or beer after 3pm). Luckily work pays for the flights as a return trip can easily cost $900+! Cabin can be a little noisy due to the propellers but chuck some headphones in and watch a short movie or TV.

QANTASLINK customer review :  27 February 2012 by Y Ren   (Australia)

SYD-CBR-SYD, Dash 8 on both legs. Early morning flight to Canberra, service was good, breakfast served follow by tea and coffee. Due to the fog, we circled Canberra for 2 hours. Extra water round service. On returning flight, one of the crew was not that pleasant. Unusual and disappointing for QantasLink staff.

QANTASLINK customer review :  13 February 2012 by Roger Stone   (Australia)

BNE-BDG-BNE on Dash 8 and Q400 aircraft. Good service and always surprisingly good quality wine. Outbound flight on time but a major 3 hour+ delay to the return flight. Flight crew did their best but, as is becoming increasingly common these days, it was fellow passengers who caused the biggest upset. Credit to QantasLink for handling the situation very well.

QANTASLINK customer review :  8 February 2012 by Peter Schweizer   (Australia)

Very pleasant flight on fully loaded Dash-8 from BNE to NTL. Flight departed 10 minutes late but arrived on time. Was given emergency exit seat with a bit more legroom to make this journey as comfortable as possible for a guy with my height of 201 cms. Skipped to drink and snack service but seems standard fare. Very friendly crew, good information from the flight deck and air craft seemed in good condition even though well used.

QANTASLINK customer review :  9 January 2012 by Roger Davidson   (Australia)

MEL-MQL-MEL. Flights late to depart. Annoyed at being informed only 10 minutes before departing. Inflight service is excellent, the food is plentiful along with drinks.

QANTASLINK customer review :  25 December 2011 by D Dale   (Australia)

ROK-BNE-ROK. Flights late to depart. Annoyed at being informed only 10 minutes before departing. Onward connections changed without incident as they were with Qantas. Inflight service excellent, the food is plentiful along with drinks. Getting bussed around at Brisbane airport is a tad annoying. I travel Qantaslink a lot and of late, their on-time performance has been woeful. Otherwise, good service.

QANTASLINK customer review :  22 December 2011 by Mark Paulton   (Australia)

PER-GER-PER. Annoying start as you have to be bussed to Dash-8-400, and they insist on boarding you 40 minutes before so you can stand in the bus until everyone is loaded. Geraldton is a walk to the terminal which is much faster. New Dash-8 plane specifically for this route, fairly quiet but full flights. Don't sit near the engines if you can avoid it. Services onboard good and pilot good with information. Would prefer the F- 100 that Skywest are running, but QF has better times. On return the dreaded bus back to the terminal. Big disappointment there.

QANTASLINK customer review :  19 December 2011 by Marshall Davies   (Australia)

BNE-Hervey Bay-BNE as part of a return trip from MEL using FF points. Dash-8 400 less than 25% full in both directions. Noisy but otherwise comfortable flight with comfortable seats and good seat pitch for 40-45 minute flights. Tasty snacks and drinks offered on both flights by friendly cabin staff. Our carry-on bags were too large for the overhead lockers and were tagged and placed in the hold in BNE and handed back to us on the tarmac at Hervey Bay. We checked them in on the return flight. Qantaslink-Sunstate has a good product on this service and we'd happily fly again.

QANTASLINK customer review :  18 December 2011 by Roger Stone   (Australia)

BNE-MKY-BNE QantasLink Flights but Alliance Airlines operated the sectors I was on this week so the flight standard should be viewed in that respect. The FA's on the Brisbane-Mackay run were not good, one with a terrible attitude, especially towards other crew members which was unfortunately easy to witness. However, the return run from Mackay to Brisbane more than made up for the first leg due to exceptionally good cabin service, including superb wines!, and very good on-time performance in the quick and quiet F-100s.

QANTASLINK customer review :  29 November 2011 by Steve Altham   (Australia)

Perth to Geraldton. Trapped on the ground at Perth for 50 mins - not Qantas' fault as Perth is so busy nowadays. FA's served water and managed to do some work while waiting. Captain kept all informed on PA. Seems to be plenty of legroom even for me at 187cm. Qantaslink 717 services in WA are by Cobham, and of a very high standard. Cabin staff are uniformly excellent. The Geraldton service is by Dash 8-400. Did the return on Skywest - they've taken to using F-100 jets to replace the F-50 turboprop when available. This makes for a very quick trip. Couldn't fault either carrier but glad QF has arrived to give some competition.

QANTASLINK customer review :  7 November 2011 by G Chapman   (Australia)

Regular traveller on Qantaslink. Snacks on all services good. I find the leg room great and the seats quite comfortable although there is a small recline. All my flights have been on time. Usually fly out of Dubbo, Albury or Brisbane. Crew love to have long chats in the galley while customers sitting with rubbish on tray table waiting to be collected. Standards have dropped over the last couple of years. From chewing gum to no smiles, you just expect it now.

QANTASLINK customer review :  3 November 2011 by D Ward   (Australia)

I do 2 or 3 sectors a week on their noisy Dash 8's. When they are late they don't tell you. When boarding - especially CNS - they do not have enough ground crew/gate staff. When flying into HTI you have to race to make your boat connection as they are invariably late. Today I had the misfortune to do GLT-ROK-MKY-TSV-CNS. Both cabin crew yawned all the way. I wanted to apologise for keeping them awake. Their social chatter was their focus. The flight was of course late out of GLT but at every intermediate port there was no effort from flight or ground crews to make up time. If at all possible travel using BNE as a hub instead of the coastal nightmare and use VB for service and efficiency. The days of Qantaslink are surely numbered as VB progressively take them on. Unless of course they get their act together at the last minute.

QANTASLINK customer review :  11 September 2011 by Les Harvey   (New Zealand)

SYD-CBR return. Good friendly service both ways, food ok for a short flight, all good.

QANTASLINK customer review :  20 August 2011 by Roger Stone   (Australia)

TVL-MKY-BNE-BDG-BNE. A mixture of Q400s, F100 and Dash8-300s. Excellent service on all flights - spare seat next to me on every sector and good quality wine served on late afternoon flights. Very good leg room on the Fokker 100. Good quality service and professionalism.

QANTASLINK customer review :  15 August 2011 by Y Ren   (Australia)

Sydney-Canberra return in Y class. Dash 8400, very small aircraft but comfortable legroom. I am impressed with new Canberra airport and Qantas lounge. Both flights were a little late, cabin crews friendly, only 30 mins flight and a muffin was served follow by tea/coffee and soft drinks.

QANTASLINK customer review :  14 June 2011 by H Simpson   (Australia)

Have flown SYD-ARM return at least 8 time the past 4 months. Dash 8-300's a little old but plugging away with seats still in good condition. Most of the flight is taken up with the cabin crew serving either a refreshment/light meal, drinks and sometimes mints. In my opinion, better than QANTAS mainline.

QANTASLINK customer review :  15 May 2011 by A McNicol   (Australia)

What a lovely way to fly compared to Jetstar. I have business in Northern NSW with a choice of Jetstar to Ballina or Qantas Link to Coffs Harbour. Give me Qantas Link every time - more room - a decent snack - a drink in the afternoon - friendly service and far more chance of being on time! Good value for money into Coffs as there is competition from Virgin.

QANTASLINK customer review :  19 April 2011 by C Tudehope   (Australia)

SYD-WGA-SYD. Trip down on morning flight was on the larger Q400. The crew weren't present for most of the flight, and were very robotic offering bare minimum service. The refreshment, whilst nice, was not substantial and handed out in a rushed manner. However, one positive is that the crew phoned ahead for taxis, due to the small size of Wagga's airport and distance from the town centre. Flight back to Sydney was on the smaller Q300. The crew were very friendly, constantly making their way through the cabin to talk to passengers. The service on this flight was a stark contrast to the first flight. Both flights were on time and cabins were clean.

QANTASLINK customer review :  10 April 2011 by Kevin Pullen   (Australia)

Port Moresby to Cairns return. I think this is the first Qantaslink international sector. Compared to Air Niugini flight is a dream. Good crew, functional catering and plenty of wine if required. It is great to finally see some real competition on this route.

QANTASLINK customer review :  15 March 2011 by J Dayaratne   (Australia)

CBR-MEL-CBR. The staff were friendly and helpful, and I thought that there was a noticeable improvement compared to what it used to be like. Was served a fruit bar and some sort of savoury scone along with beverage. The flights were on-time, boarding and check-in wasn't a hassle.

QANTASLINK customer review :  14 December 2010 by K Pardoe   (Australia)

CNS-TSV. Missed flight due to late arrival of Jetstar flight from DRW. Advised to go to Qantas service desk at Cairns airport to obtain new flight details. Only took a couple of minutes to be booked on to next available flight. Received snack on 50 minute flight.

QANTASLINK customer review :  14 December 2010 by Pete Hauser   (Australia)

BNE-HVB-BNE. Was a little irritated on the return trip that there was no wine offered, despite departing at 35 minutes late at 1545. Legroom is satisfactory for a 45 minute sector. The snacks are on-par with mainline Qantas economy. Luggage was tagged appropriately for my connection to Qantas Business class at BNE. All-in-all, QantasLink is doing a reasonable job on their short routes, but I can't get past not being offered a glass of wine to apologise for a late departure, especially 15 minutes before the bar service officially begins, and even more-so since the full economy fare is almost the same as the BNE-SYD full economy fare on Qantas.

QANTASLINK customer review :  14 December 2010 by B Williams   (Australia)

SYD-CFS: return flight on Qantaslink Bombardier Q400. Flight was smooth (despite inclement weather) and quiet. Food was very good and served from boutique style Australian food producers. Although I am not generally a Chardonnay drinker, I would happily enjoy the Chardonnay served on the flight at home. Service was with a smile, personal and efficient. Overall, it was an excellent flight. A nice change from the plastic faced Virgin Blue staff and the magazines with Richard Branson on nearly every page.

QANTASLINK customer review :  12 December 2010 by N Reeves   (UK)

EMD-BNE Dash 8 400 one class cabin, good flight with friendly attentive cabin staff who did all they could. Snack and coffee served (no alcohol before 4pm), seats were leather and comfortable for short haul but no recline. I am 6' and found there to be more than adequate leg room. An excellent service that other airlines could learn from.

QANTASLINK customer review :  6 December 2010 by Roger Stone   (Australia)

BNE-HVB-BNE in Dash 8 300 and Q400 aircraft, excellent flights. I would happily fly QantasLink all around Australia if I could. Superb service for short flights which were on-time despite poor weather. Excellent wine (free) on these short flights. Often the best service on Qantas family of airlines is the smaller internal flights with young and enthusiastic staff of QantasLink - they have an entirely better attitude compared with many of their long-serving senior colleagues on the long-haul services of Qantas.

QANTASLINK customer review :  9 September 2010 by M Mihalic   (Australia)

Alice Springs to Darwin. Whilst no entertainment options, I found the flight rather pleasant with a service that was that bit more personal than regular Cityflyer. The food was good and ample. Leg room was sufficient, quiet aircraft and friendly staff made what would have been an otherwise average trip more bearable.

QANTASLINK customer review : 3 August 2010 by Roger Stone

Customer Rating : 5/5

MEL-LST-MEL on Qantaslink Q400s - excellent on-time and comfortable flights with hardworking flight attendants. Return late afternoon flight from Launceston offers free top quality wine plus a snack and coffee - better than some business class flights I have had on other carriers.

QANTASLINK customer review : 16 April 2010 by K Roe

Customer Rating : 5/5

Perth/AyerRock/ Cairns on B717. Great legroom, far superior to the others. Great service which on each leg included a drink and snack followed by a meal. Cabin staff very good. Pity I cant fly them on main routes. My only very small gripe is no entertainment options.

QANTASLINK review : 20 February 2010 by Michael Little

Customer Rating : 3/5

Melbourne-Devonport return on the Q400. Pleasant flights, friendly service and a tasty snack each time. The return flight operated 35 minutes late. The main let-downs concerned handling at Melbourne Airport. Qantas needs better signage to the bag drop counter for people who have checked in online. The QantasLink departure lounge is a dark and cavernous place. And the baggage from our flight was offloaded onto a carousel with baggage from two JetStar flights: people were milling 4-deep around the carousel trying to see their bags, while the next carousel was not being used at all!

QANTASLINK review : 21 January 2010 : by P Garde

Customer Rating : 2/5

MEL-Devonport. Some 10 minutes after scheduled departure time, a very embarrassed pilot announced that not a single checked bag had been delivered to the plane. After yet more delays, we finally left some 45 minutes late. I regretted not choosing REX into Burnie instead of this carrier. On arrival into Devonport, the captain stated he still could not find any explanation for this logistics breakdown at Tullamarine. (I assume it was industrial as unloading off my return Jetstar flight into the same terminal was extremely slow.

QANTASLINK review : 1 January 2010 : by B Owen

Customer Rating : 4/5

MEL-LST on Dash-8. The 300 series not as nice as new Q400 due to vibration and cabin noise, but comfortable seat with ample leg room. Warmly welcomed by FA with two crew serving a tasty scone, OJ and hot drinks. 1/5th of the cost of other carries for this Christmas eve flight. Priority hand luggage accepted on boarding in Melbourne and handed back on the tarmac in Lauunceston with a cheery Merry Christmas, would rate as excellent except for the older aircraft.

QANTASLINK review : 23 November 2009 : by Roger Stone

Customer Rating : 5/5

BNE-HVB-BNE superb evening flight on QantasLink in a somewhat small Dash8 200 Series. However, this was ideal for a short 40 minute flight gliding over the northern beaches and Fraser Island and being served snacks and repeat serves of an excellent wine (as good as business class wines on many airlines) and all this for an economy airfare. FA attentive and very competent to get so much accomplished and provide good service for such a short flight. Return morning flight serves coffee with the same FA with good service. Flights all on-time with courteous check in service at the adequate regional Hervey Bay Airport.

QANTASLINK review : 29 September 2009 : by D Westral

Customer Rating : 5/5

Perth to Bundaberg return. Except for the wait at Brisbane (4 hours on return) was happy with the aircraft and the service. Loved being able to put our luggage on at Perth (and Bundaberg on the way home) and not having to check in again at Brisbane.

QANTASLINK review : 21 August 2009 : by Y Ren

Customer Rating : 5/5

BNE-HVB-BNE. Surprisingly good experience. Q400 was nice little aircraft, during 50 minutes flight, cake, tea and coffee was served. Professional and pleasant cabin crews, no Qantas club at Hervey Bay airport, not even security check, it was a little bit scary. In general it was really pleasant and surprising trip.

QANTASLINK review : 26 March 2009 : by Michael Burgess

Customer Rating : 5/5

I recently travelled on a Qantaslink dash 8 300 Mel-LST service and found the service remarkable. I was greeted in such a friendly manner, legroom was excellent considering the size of aircraft and snack service and the complimentary wine was quite unexpected for a regional service and flight time just over an hour. I have also heard that LST dash services are being upgrade to Q400 services can anyone comfirm this?

QANTASLINK review : 17 January 2009 : by J Storer

Customer Rating : 3/5

Weipa-Cairns. I could hardly believe the comments below about this Qantas Link route. I have been travelling this route regularly in the past year. It is usually late and often by hours. When delays occur there is no information available at Weipa airport and the Qantas call centre cannot tell you what is happening.