QANTASLINK review : 26 July 2008 : by P Jones

Customer Rating : 5/5

Weipa to Cairns. We travelled on the "Pink Link" Breast Cancer plane, of which the cabin crew were more than welcome to explain why it is pink and the airlines partnership with Breast Cancer. Both cabin crew were efficient, friendly and professional - and more than happy to assist. Although I requested a coffee, the steward brought back the coffee and to my delighted surprise accompanying this was a gourmet chocolate cookie which I gladly accepted. Its the little things that make a world of difference, and this is very evident in the attention to detail and outstanding service which was provided. Once onboard I was also offered the exit row as this was unoccupied. The flight departed early and arrived early into Cairns. The cabin and toilet were very clean. Perhaps its because not many people travel to Weipa, as aircraft was almost empty, only 10 of us. Overall a great airline and an unforgettable flying experience. A great Australian airline demonstrating the true Spirit of Australia.

QANTASLINK review : 26 July 2008 : by Roger Stone

Customer Rating : 4/5

BNE-GLA-ROK-MKY return and BNE-Thangool/Biloela return on Qantaslink. I think Qantaslink is the best airline within the Qantas Group. Attentive service from young hard working flight attendants. Good modern aircraft with BNE-MKY and return on the Bombardier Q400 and BNE Thangool (Central Queensland) on a Dash 8-300. Good snacks and wine served. Only annoying aspect was the loud pop music coming from the overhead speakers before take off on each flight leg. A passenger behind me referred to this as 'terrible 1980s pap' and that just about sums it up. Why some airlines pay for such input and persist with this policy just amazes me. Apart from that aspect, I can recommend Qantaslink on regional services within Australia.

QantasLink - by R McCarthy

13 May 2008  Customer Trip Rating :

CBR-SYD Economy Class. Qantas and QantasLink's CityFlyer services are a refreshing change from the usual shuttle service. Despite a flying time of 35 minutes, the 737 cabin crew served a sandwich, wine, softdrinks or tea/coffee, and passengers could watch the Qantas edition of the evening news. The flight departed and arrived on time (but with the use of the aerobridge only in Sydney) and was quite a pleasant experience.

QantasLink - by Andrew Wright

15 March 2008  Customer Trip Rating :

Very pleasant flight on a Dash8-Q400 SYD-CBR. Flight was on schedule, cab crew relaxed and cheerful, while still very professional. Despite only being a very short flight were served snack of very nice moist chocolate brownie and spring water. Plane is a bit tight and legroom on window seats is a little obstructed due to the curvature of the fuselage, but otherwise reasonably comfortable of the period that we were in the air.

QantasLink - by Rosemary Gander

28 February 2008  Customer Trip Rating :

Flew to Lord Howe Island February 2008. Pleasantly surprised that they served a meal with wine on a flight of just under 2 hours. Air Canada (my home airline) could learn a thing or two as they do not serve a meal on flights under 5 hours! Very nice crew, overall a great experience.

QantasLink - by S Douglas

21 February 2008  Customer Trip Rating :

ROK-BNE. I found the flight on the newer Dash 8 Q400 type very relaxing and I was surprised about the amount of room offered on a regional route. Afternoon tea and free drinks were served and the attendants made numerous rounds for a flight which is in the air for just over 70 minutes. I make numerous business related flight with QantasLink per year and I haven't been disappointed. Departure 10 minutes early due to early arrival. Highly recommend.

QantasLink - by P Harris

24 January 2008  Customer Trip Rating :

Hervey Bay - Bne on Qantas Link Dash 8 (25 seats). No choice of seat at check in even though the flight was not full. Noticed no one was put in the exit rows (too much trouble for pre-flight briefing?) or the first row on the left hand side. Small cake and coffee by the single crew member in the quick flight time of 35 mins. Bargain flight if you get the internet specials.

QantasLink - by D Dale

20 December 2007  Customer Trip Rating :

BNE-ROK. Flight on time from Brisbane. Once in the air, full service provided with hot meal, soft drinks and wine/beer. Full aircraft. Flight attendants were friendly and smiled lots. The captain even joked on the P/A. Better than mainline QANTAS for service. Aircraft clean and seat pitch great. The best service of Qantas certainly comes from QantasLink.

QantasLink - by T Kinder

7 December 2007  Customer Trip Rating :

CBR-SYD to link with international flight. First flight of the morning from CBR to SYD. Bit of a disaster - Qantas' ticketing system had failed to boot, and staff were manually checking in flights one at a time. Queues very long - Australian Protective Services officers out in force, good- humourdly - to keep people quiet. After 40 minutes the ticketing system did decide to boot up and we were checked through quickly. New Dash 8 - 400 in Qantas 'pink' - it's breast cancer awareness plane. Delayed 20 minutes leaving, staff quick at serving breakfast (snack and muesli) and coffee. Late departure meant ATC had us circle SYD for a few minutes and then allocate us the runway furthest from the terminals which resulted in a long taxi to the gate. Qantas staff were good throughout flight and apologetic for the delay.

QantasLink - by Pete Hauser

4 December 2007  Customer Trip Rating :

HVB-BNE on DH8-100. Considering this was a 35-minute flight, and the cabin was almost full, the level of service by the lone flight attendant was exceptional. Snack-boxes distributed, followed by wine, soft-drinks and beer. A snack service and 3 rounds of drinks in one flight. FA on the flight managed to smile as well. Overall, an excellent experience.

QantasLink - by Ron West

9 August 2007  Customer Trip Rating :

MEL-SYD. This was an international flight on a domestic sector. Check in slow but pleasant enough when it occurred. Qantas Club in the International area of Melbourne airport has no windows, it's always a bit like sitting in a basement. Food and drink selection (a late breakfast) was good. Qantas use the term "preferred seating" on their website, to give passengers an idea of where they'll be seating. My seat was 27G. I am 195cm tall, and given the 31" pitch and the fact that there was a large a/v box sticking out of the floor under the seat in front of me, seat 27G on this aircraft turned out not to be my "preferred seating" even on a short trip (and they're offering me the same "preferred seating" on my next flight to LAX - no, thanks). The aircraft was clean, and the flight was pleasant enough, more or less on time, and disembarkation (only 100 or so pax on board) was quick. The return flight the next day on a QF domestic service was better - better food, and more attentive service.

QantasLink - by Peter Schweizer

28 May 2007  Customer Trip Rating :

BNE-ROK return last week. Overall a great experience for such a short hop. Dash 8-400 with more seat pitch than the 737-800. Coffee and tea service with a brownie served both ways. Both flights on time with smiling staff. Managed to get on an earlier flight back from ROK even though I had special fare with no flight change possible. Asked check-in staff at ROK if I could get on the earlier flight and was re-booked immediately. Great customer service and cheaper than Jetstar and Virginblue as I booked weeks in advance. Will certainly fly QantasLink again in the future.

QantasLink - by Roger Stone

26 April 2007   Customer Trip Rating : n/a

Qantaslink flight from Brisbane to Hervey Bay. Only a short flight on a Dash 8 but excellent on-time service on an early evening flight that cruised along above Moreton Bay, the beaches of Noosa and the Sunshine Coast and over Fraser Island into Hervey Bay. What a beautiful flight and all this topped off with a snack and, can you believe it, a free quality wine service individually poured by the friendly FA. it was almost a business class service on a short haul commuter flight. If there could be a four or five star rating just for commuter airlines, Qantaslink (or at least their Queensland, 'Sunstate' operation) surely would deserve such a high rating.

QantasLink - by John Boxall

5 July 2006

Canberra - Sydney on QANTASLink Dash 8-300. I missed check-in cutoff by ten minutes but they still checked me in, including the following Sydney-Brisbane flight. Late arrival of aircraft caused a ten minute delay. Such is life. Clean, small cabin. Once seated you cannot change your seat allocation due to trim requirements. For such a small flight two attendants dished out a snack box (juice, biscuits) and a round of coffee or tea - quite unexpected. QL crew are a different breed, quite personable and they have that 'best friend' feeling that only Australians can deliver. Arrived a few minutes late in Sydney, then a short bus ride around T3 which was fun.

QantasLink - by Tim Sullivan

26 January 2006

Sydney to Canberra on a Qantaslink Dash 8-300. Relatively comfortable though small. Tasty snack of crackers and a salsa-like dip. Complimentary wine. Flight Attendants friendly and welcoming though seemed a little bored. Overall a fairly good flight for such a short leg.

QantasLink - by T Patching

20 January 2006

Wollongong-Melbourne. A relatively new service on the QantasLink schedule with plans to expand to more services. Flight up from Melbourne was a little late and hence we were about fifteen minutes late into Melbourne on the way back. Check in a breeze and complimentary newspaper appreciated. Very friendly FA. Snacks provided were a yoghurt and muesli bar, an apple and cinnamon muffin, OJ and two services of wither tea or coffee. Dash 8-100 was looking a little dated inside the cabin and leg room was not good but all in all an excellent service and one I hope to use again.

QantasLink - by Dylan Bingham

12 November 2005

Brisbane - Rockhampton return on Qantaslink - both flights on time well crewed and serviced by Dash 8-300, great service , complimentary wine a nice touch, aircraft well suited to this 1.5 hour sector, but would be cramped on the longer QLD regional runs.

QantasLink - by Tom Moxham

31 August 2005

QF2047 from Dubbo to Sydney. The service on this short 50 minute flight is spectacular. The tireless hostess did three rounds with complimentary wine, along with the normal tea and coffee service. I fly this route regularly and the service is always special.

QantasLink - by Roger Stone

20 August 2005

I believe it is a tribute to this fine little airline that flying with Qantaslink is comparable to the finest Asian carriers, in my opinion. On a recent flight from Brisbane to Rockhampton return, I was impressed again with the attentive service, good snacks, wine and clean Dash 8 aircraft - similar in fact to the good Asian carriers. My only complaint is that this airline has followed the other main carriers in Australia and now play annoying rock music over the PA system while on the tarmac. I suspect airlines actually pay for these so-called music systems? Otherwise, Qantaslink is a superb little airline.

QantasLink - by Marcel Frueh

26 April 2005

Recently flew Cairns-Alice Springs on a direct flight with Qantas Link - got a cheap deal (approx. $125). The flight was smooth (friendly FAs, nice snack, flight was on time), however the cabin seemed to be a bit cramped, especially compared to "real" Qantas. Anyway, good value for money!

QantasLink - by Sean Hertmanni

15 February 2005

Very Nice. Easy, quick and service was great. Flight attendants very friendly, Food was nice, though it was only a 1 hour flight.

QantasLink - by Andrew Borchardt

2 August 2004

ROK-TSV-CNS on QantasLink this week. To start with, I have to say how enjoyable it is to fly with people who enjoy their jobs. This really comes across with the crews on board QantasLink’s Dash8s. The first flight from Rocky to Townsville encountered a small hiccup. The fuel tank flap was sending a fault signal back to the cockpit. After conducting some tests, the airline announced that they would have to fly in a replacement aircraft. The whole thing was handled very well. There was a delay of around two hours, which is pretty damn good considering that the nearest replacement aircraft is a 1.5 hour flight away. During this time the flight attendants mingled with passengers in the terminal helping with enquiries, on top of informative PA announcements. Food was provided. The actual flight was uneventful and comfortable. As always the flight attendants (two on this Dash8-300 50 seater) were efficient, highly professional, and genuinely friendly. This is in stark contrast to the service given on the main routes, which can sometimes come across as at best, hollow and tired, at worst just rude. This comparison is even more pronounced when you consider that the Dash8 crews are constantly working, with most flight times around 30-50 minutes in length. In this time they do their demos, secure the cabin, hand out magazines, serve a snack, coffee, mints and in the evening *complimentary* wine and beer. On the 36 seaters they do this solo. The TSV-CNS flight later this day was on one of the older 36 seaters. Our flight attendant was on her first training flight, so there was also a trainer flying with us. There was spontaneous applause from the passengers for her safety demo (it took slightly longer than normal as the trainer delivered the odd prompt). As always the flight was friendly and relaxed (similar to the best of Virgin without the feeling it was being forced – these guys just like what they’re doing). The FO (“Scotty”) came over the PA and asked us to sing happy birthday to the FA trainer (“Nat”). Combined with the free plonk, it was good fun.