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Malindo Air Passenger Reviews and Malindo Air Customer Trip Reports


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Malindo Air
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19 reviews



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Malindo Air Customer review :   7 September 2014 by Jaiswal Rajat    (India)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from Mumbai to Bali via KL. They offer hot meals on BOM-KUL-BOM sector while only a cracker on KUL - Bali sector. Seat leg clearances are good in economy. However the airline lost my baggage and its been over 10 days and they still haven't bothered to keep me updated! Supposedly, the airline has been loosing lot of passengers baggage. Hence, I would recommend you not to travel with them.



Malindo Air Customer review :   7 September 2014 by Karamdeep Singh Satwant Singh    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on August 14 to Delhi in business class. Return flight on 22nd also in business. Outstanding crew, very efficient and helpful. Crew were happy for a chat. Food was great with Hagen Daz as ice cream for dessert which was a surprise. They also provided us with hot towel and peanuts for a snack with pre departure drinks. The premium lounge in Delhi airport was basic but comfortable and nice. The seats are comfortable for a 737. Overall will certainly fly Malindo again.



Malindo Air Customer review :   9 July 2014 by N Kenneally    (Bangladesh)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Bangladesh to Thailand via Malaysia. They canceled the outward leg on the day of travel and then the return leg. I had to make my own way to another airport next day (7 hours by bus). On the way back they did help me get an internal flight to my destination airport and a hotel overnight as I had to wait. These cancellations are regular. The aircraft they operate are nice and new. Staff are professional. The food is fine. Inflight entertainment is from a limited selection. One nice feature is that you can charge from a USB socket in your entertainment console. But the amps are very low, so you only get a tiny charge.



Malindo Air Customer review :   2 July 2014 by Roland Pertler    (Indonesia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

June 26, 2014. One-way KUL-DPS in Economy class. Check-in at KLIA 2 was swift, but I did check-in online the day before as well. Long lines at Immigration counters. Reminded me of Bali. Boarding call followed on time and our flight left KUL 10 minutes late, but we arrived on-time in Bali. Overall nice flight experience. 32 inch seat pitch was comfortable for a tall person like me. Seat reclines and comes with in-seat entertainment. Even offers an USB connection, which usually is only available in Business Class. Free meal service was only crackers and water. Other meals and drinks were available for a charge. Would book Malindo Air again.



Malindo Air Customer review :   26 February 2014 by Sri Kelana    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall an ok flight. KUL-CGK return. Ample legroom, seat can be reclined, interior calm, cabin crew friendly and responsive. IFE working, various selection but not that interesting. Check in at KLIA counter was hassle free but not on the way back from Jakarta. There was no clear signage as to where the Malindo check in counter was and the check in process was so slow that we only managed to board our flight during final call. Luckily we didn't miss our flight back. For a 2 hour flight only refreshment given was a mineral water and crackers. You need to purchase a meal.



Malindo Air Customer review :   5 February 2014 by Radzi Mohamad    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OD1155. PEN-SZB on 3/2/2014 scheduled at 15.20. Delayed to 17.20 and delayed to unconfirmed time. Finally depart after 22.00 but to Langkawi and finally landed KUL at 01.00 instead. Terrible experience.



Malindo Air Customer review :   16 January 2014 by Nurul Ali    (Malaysia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-DEL on economy and DEL-KUL on business. Overall a good flight although I think the economy seats are great in terms of legroom but the chair was way uncomfortable even though they do have slight reclining. Food choices aren't great on economy as expected due to budget airline but flight attendants are extremely warm and helpful. They should think about giving the passengers on economy a blanket and small pillow too.



Malindo Air Customer review :   6 January 2014 by Sharon Lian    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Trip was a breeze. Staff friendly. There were screens but could not access because no head/earphones provided. It would be good to inform passengers to bring their own. Food and beverages could be better with better selection of snacks.



Malindo Air Customer review :   3 January 2014 by Zulkhairul Naim    (Malaysia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-BKI-KUL. Checked in with not many problems even on a busy morning in the main terminal of KLIA. Plane was on time and almost full. Meals were served 30 minutes after take off which was only mineral water and a bun for a 2.5 hour flight. Service was fair but not very welcoming. FA's lacked smiles and were robotic. Very limited IFE selection. Overall, I will use them again.



Malindo Air Customer review :   2 January 2014 by P Wong    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JHB-KUL-JHB with the new Boeing 737-900ER. Seat was comfortable and a good legroom. Flight attendant was moderate and provided only biscuits and mineral water but enough for short-haul flight. IFE was good while without many choice compare to other airlines. In just RM198 for round trip I can get these service and also 15kg free check-in baggage. Would recommend.



Malindo Air Customer review :   4 December 2013 by Adree Farhan bin Adam    (Malaysia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KCH-KUL. Seat was comfortable, good legroom. Crew service was nothing special. Service was pretty slow. Only 2 cabin crew in economy class section. Very poor service compared to my previous flight. IFE was good with a lot of choices.



Malindo Air Customer review :   21 November 2013 by A Mowla    (Bangladesh)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OD 161, DAC-KUL, 31 Oct 2013. OD 162, KUL-DAC, 6 Nov 2013. Check-in was a breeze. Brand new Boeing 737-900 ER aircraft with very attentive FAs. You can buy a hot meal just for a few ringgits. Overall impression: Very good.



Malindo Air Customer review :   23 September 2013 by Muhammad Ezril    (Malaysia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-PEN. Overall ok compared to other competitors. Check in was smooth, new fleet, they give priority for travelers with small children, first in KLIA, but not on our return flight in Penang airport. Unfortunately we already pre-booked seats and paid RM5.00 for each seat, but at check in they gave us different seats. Luckily we were given seats on the first row for economy class with extra leg room. Boarding time a bit delayed. Overall quite satisfied, inflight service - excellent.



Malindo Air Customer review :   20 August 2013 by M Ahmad    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

An ok flight with them, flew on OD1158 from Subang Skypark (SZB) to Penang Int'l (PEN) using their brand new ATR72-600. Nice check in agent in Subang, and excellent cabin condition. The flight took one hour and they served water and fruit cake slices for that short duration of flight. Cabin crew a little bit inexperienced, we can tell that. other than that, nice flight. Will be flying with their B737-900ER to Kuching next week and looking forward to that.



Malindo Air Customer review :   13 August 2013 by Adree Farhan bin Adam    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KCH-KUL. On 13/8/2013 second time experience with this airline, which was better than previous flight. Seat comfortable as usual. Good legroom. Better cabin crew service, very friendly with smiles and efficiency. ICE had a lot of choices. Highly recommended. Would fly this airline again.



Malindo Air Customer review :   5 August 2013 by Adree Farhan bin Adam    (Malaysia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-KCH. 3 August 2013. My first experience with this airline. Very good experience. A very comfortable seat with good legroom. Better than Malaysia Airlines narrow body aircarft. Their service was not very professional, quite robotic, lack of smiles and poor English. Catering was nothing special, just a bottle of water and a sandwich. Good variety of inflight entertainment. What makes me like this airlines is the interior design, especially the mood lighting, sky interior. Very calm and enjoyable. Just like a full service carrier. Highly recommended. Would fly this airline again.



Malindo Air Customer review :   1 August 2013 by S Khalid    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight was comfortable though a 3 hour delay from Kuching to Kuala Lumpur. The snack and drinks were a welcome gesture, only hope the water portion could be bigger. The seats was comfy, though the flight attendants need to be trained further in assisting people whom require help with overhead baggage.



Malindo Air Customer review :   29 June 2013 by Patrick Tan    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL to KCH. A relatively new airline operating with Boeing's new B737-900ER fleet. I had to be at the airport 2 hours earlier as online check-in was still unavailable. Flight was delayed for about 30 minutes and no announcement on the delay was made. Cabin crews were notably new and rather inexperienced. They can certainly improve on the aspect of professionalism and communication skills when serving passengers. Inflight entertainment is available with a personal TV on each seat. Understandably a low cost airline, but in some ways, it does not seem to be 'low cost'.



Malindo Air Customer review :   22 June 2013 by Mohd Noor Muhammad Amir    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-KCH-KUL, my flight was excellent with smooth check in, large legroom, free snack and the best is we departed from the main airport KLIA. Keep it up Malindo Air.





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