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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  10 March 2014 by Barnicoat Graham    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH419, Dulles Intl - Frankfurt Intl, 25/3/2014. As I am part of the Miles & More programme, I prefer to fly Lufthansa. On my last flight I was looked after well, the flight left on time and landed early and I was able to choose a seat with extra leg room which is important for me.



Lufthansa Customer review :  7 March 2014 by Wylezol Roman    (Poland)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH435, ORD-FRA. Very comfortable, the highest standard of services on board. On time, despite the snowy weather in Chicago. There was only one issue - prior to LH flight, I flew from SLC to ORD (LH codeshare, operated by United Airlines) - the worst quality I have experienced.



Lufthansa Customer review :  7 March 2014 by S Molling    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH428 on 3/5/14. Great crew, good meals provided, as well as in-flight entertainment. The only thing I would add is that it would be extremely convenient to be able to pay for additional baggage on-line like other airlines do.



Lufthansa Customer review :  7 March 2014 by Gruendel Mike    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 411, 2 March. My seat was in the first row on the aisle. Due to the service it was not possible to stretch my legs for a long period of time. After the flight I still had pain in my back. The onboard service was not very satisfying and the meal served was not really edible.



Lufthansa Customer review :  6 March 2014 by C Barkei    (Luxembourg)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3 flights with Lufthansa inside Europe. All on time and reliable. Seat in Economy is quite firm, but OK for a short period of time. I got bored of the sandwich after the first one, but then got the identical one twice more, so I gave it away. Staff were friendly and the coffee was good. The Senator lounge in Munich was excellent, as were the lounges in Manchester and Luxembourg. No in-flight entertainment, so bring a book or read the paper. A very solid product.



Lufthansa Customer review :  5 March 2014 by Max Primorac    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Arriving to Washington, DC Dulles Airport for my flight to Croatia via Frankfurt Airport I was offered special care due to a lower back injury that severely hampered my physical movement. From the US through Frankfurt Airport and upon arrival in Zagreb, Croatia I was offered friendly transit support at each and every stage. I have made this flight over 100 times and despite the pain associated with my injury I must say that this was the most satisfying travel experience I have had in over 30 years of international travel.



Lufthansa Customer review :  4 March 2014 by M Krafft    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 419 departure on Feb 27, 2014. I flew with Lufthansa's new 747-8i. Nice, clean, and very new plane. I was seated in the main cabin in row 16 (first row in coach class). For an overnight flight, it is recommendable to aim for a exit row seat since you cannot stretch your legs, and the arm rests are firm. The meals and beverages/drinks provided were all very good and did meet my expectations. Getting on and off the plane was fast and efficient. All in all, still a satisfactory experience.



Lufthansa Customer review :  4 March 2014 by Arnold Sebastian    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH464 from Frankfurt to Orlando in Business Class with our infant (12 weeks old). Check-in in Frankfurt for family's was very good due to extra check-in counter. Service onboard and the food was ok. Nice wine collection and space for my legs.



Lufthansa Customer review :  4 March 2014 by S Redfern    (UK)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew return GIG-Tegel via Frankfurt. Check-in in Rio was a bit of a nightmare. A massive queue with no priority until got closer the desk. Took me over half an hour. Lounge in Rio did not have many options of drinks/food. The plane was an old A340 but it was well kept and the crew was very attentive. Food ok. Angled flat seats which are not very comfortable. Return leg was much different. Lounge in FRA quite good, priority check in, old A340 but excellent service and food.



Lufthansa Customer review :  4 March 2014 by J Menard    (Canada)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lufthansa flight 493 from Vancouver to Frankfurt on March 2nd 2014: I was impressed with Lufthansa's service in coach class. Tasty meals and a great variety of free beverages and snacks offered throughout the flight. Cabin staff was very cheerful and approaching even though it was a full flight with some quite challenging passengers around me.



Lufthansa Customer review :  4 March 2014 by Adam Wang    (UK)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MUN-PEK-FRA-LCY. My 5th London - Beijing flights with Lufthansa within 2 years and I have to say the quality is stable and consistent as well as good value for money. For both the outbound and inbound paths, the flights are on time if not slightly early, during the long haul flight, several water runs during the night and the staff are the biggest assets providing the friendly, efficient and professional services. During the flight between PEK and FRA, the new Boeing 747-800 was used, it offered the personal power socket and free WIFI onboard which is extremely good value. The only slight drawback is that you can not select seats on the exit rows online and airport check in as they are "occupied", however, when on board, you realised that half of them are empty.



Lufthansa Customer review :  3 March 2014 by A Yong    (UK)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-FRA-BHX in Economy. First leg from Singapore on the A380 was great, largely because I was fortunate enough to get an exit row seat with unlimited legroom (judging by fellow passengers, one wouldn't be happy with normal seats as they had rather pathetic legroom). Nice, modern AVOD system but the PTVs were rather small compared to other A380 airlines. Service was really friendly and warm, but few frills (no amenity kit whatsoever, no footrests). Meals were alright but again rather simple compared to Asian carriers. Second leg to Birmingham on an A320 was above average by intra-Europe standards with a decent snack/beverage service and friendly service again. All flights on time.



Lufthansa Customer review :  3 March 2014 by Vukmanovic Goran    (Switzerland)

Rating 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flights LH720 and LH721 from FRA to PEK and back. Everything written regarding the Lufthansa business class seats is absolutely true. Outbound flight on new 747-8 with new business class seats which are flat beds. Unfortunately if you are satt near the window in flat bad position it is almost impossible to get out of the "bed" without disturbing your co-passenger. On top your feet are very squeezed in the tiny hole at the bottom of the bed. Food choice OK as well as beverages. IFE system I would rate as average. Flight on time. Inbound flight - nightmare, instead of 747-8 it was old 747-4. As I checked in online nobody at the counter mentioned that the plane was changed and consequently my seat. Departure late for more than an hour. Old business class seats which are a disaster if you have the idea to sleep during the flight (not flat bed and very uncomfortable). Entertainment system was not working for more than two hours of the flight as needed to be reset. Food on the same level as outbound flight. No soap in the toilette. At the end arrived on time to catch my connecting flight. Overall will use them only if I have to, otherwise for the same or lower cost other ME airlines and even the airlines from the Lufthansa group are offering much more for the same buck.



Lufthansa Customer review :  3 March 2014 by Alexander Kunzle    (Switzerland)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457,LAX-FRA, 26/2/2014. Service OK, seats in new 747/8 are very bad with not enough space! Food was good, beverage service not satisfying!



Lufthansa Customer review :  3 March 2014 by Andreas Dietzel    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The LH 411 flight from JFK to Munich was in total a very comfortable one. The service was much better than expected.



Lufthansa Customer review :  28 February 2014 by Herman Mitzi    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Frankfurt to Singapore. Great value for money. Food was delicious. Inflight entertainment could be improved, for instance a more modern and larger movie selection as on other competing airlines. Considering that the flight was 180 Euros cheaper than Singapore Airlines, I was very satisfied.



Lufthansa Customer review :  26 February 2014 by Carl Randem    (Norway)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH456, FRA-LAX, 21 Feb 14. Great trip with LH, new aircraft, nice and enjoyable/humoristic crew. Nothing to say on the service, although the seats do need an upgrade, it does not contribute to the full experience as the entire flight overall is good. The entertainment system (AVOD) is easy to use, although late responding but with a good selection of films, music and travel information. Overall a very nice experience and flight.





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