Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

LUFTHANSA customer review :  19 January 2010 by M Costa   (Italy)

GOA-MUC-LED and TLL-FRA-MXP. The first leg was by Air Dolomiti on ATR 42, the service was good and landed on time in spite of terrible weather Transit smooth and the hub is spacious and well-organized. The second leg to LED operated by an oldish A320: no IFE but helpful staff and good service. TLL to FRA on a very old 737: we were boarded on time but we left the gate after 1hour and half due to fuel leakage. We landed in FRA when my MXP flight (the last of the day) was supposed to be taking off but they waited for me and eventually arrived in MXP delayed by 1 hour. My luggage did not make the connection but promptly arrived the next day. Overall, an average experience.

LUFTHANSA customer review :  17 January 2010 by R Skopac   (Croatia)

MUC-CDG-MUC. Onward flight with CityLine E195, delay 0h45. Return flight with A320, delay 1h30 due to bad weather. Professional, kind crew. All explanations and apologies given from crew. Meal (small sandwich) barely existent, but drinks offered twice on these 1h20 flights. Good value for money!

LUFTHANSA customer review :  17 January 2010 by A Fitzcharles   (USA)

I was pleasantly surprised with quality of Economy SFO to Frankfurt, then on to Cairo. The biggest minus was the lack of seatback video or ac power outlets in the 747-400. There was seatback PTV on the Cairo leg. The seat pitch was fine, even with the guy in front of me fully reclined the whole flight. The service, while not effusive, was efficient. I liked being able to move around the cabin and galley and have any kind of drinks the whole flight. The food was not fantastic but better than expected - beer was excellent. A later flight on Cathay had worse food. Everything was handled well by the airline.

LUFTHANSA customer review :  16 January 2010 by O Martynenko   (Japan)

FRA-KIX business class. The load was very low with just 5 passengers in business class. Service was courteous. Food was good, wine selection was impressive. FAs were available during the flight. AVOD features several movies; however, these were identical to offerings from December flight. Amenity kits basic.

LUFTHANSA customer review :  16 January 2010 by Tapani Utunen   (Finland)

HEL-FRA-PEK return on A320 and B747-400. Excellent value in Economy despite the lack on PTVs on their old B747s. Full service with menu cards, meal choices etc. on longer legs, no complaints about safety, meals nor drinks on shorter legs either. Lufthansa cabin crews deserve a bonus for their efficiency and professional attitude.

LUFTHANSA customer review :  13 January 2010 by H Roth   (Germany)

Frankfurt to Cape Town round trip on A340-600, full both ways. Economy seats were equipped with PTVs which made the long flights bearable. Toilets in lower deck were an interesting experience with a self-service bar downstairs. The location of the stairs however was odd as it seems to collide with the crew's main working space. Flight attendants cheerful and provided good service. Food mediocre and seats not too comfortable though not as bad as on their 747s. Tickets were not cheap but worth the extra on this flight.

LUFTHANSA customer review :  9 January 2010 by W Chia   (Netherlands)

FRA-BKK in Business. Lounge in terminal 1C - only positive about this lounge was that it has a direct boarding gate. The lounge itself looks like a university canteen and the atmosphere was very cold. Food almost non existent, drinks were fine. I don't understand why we still have to pay for the internet connection in the lounge. Onboard food and drinks was standard, nothing special. Service polite and efficient. The seat was comfortable but horrible to sleep in. Toilets were clean during the flight. AVOD OK. Arrived on-time in BKK and priority bags came out first. Overall a smooth flight however nothing special and very standard would prefer next time to fly Thai as we did on the way back.

LUFTHANSA customer review :  9 January 2010 by Peter de Baaij   (USA)

SFO-MUC-DUS return in business class. SFO-MUC and MUC-SFO on A340-600. Great aircraft, seating, just thinking the 2 bathrooms are not suitable for a total of 64 pax. I used the downstairs bathroom in economy class. Food of good quality and service efficient. AVOD is good. MUC-DUS return on A320. clean aircraft, great flight attendants.

LUFTHANSA customer review :  7 January 2010 by N Worn   (Germany)

ORD-DUS in F class and DUS-ORD in C class. Crew were quick to realise that I wanted to sleep and was able to order food before take-off and it was delivered 5 mins after seatbelt signs went off. I was fed and watered with 45 mins and got a good nights sleep until 40 mins before DUS when a cappucino and a glass of juice arrived without asking. Seats need updating and an undersheet would be nice. Return in C-Class. Unusual for LH but service was quick, friendly and efficient. Lots of attention to detail, remembering my wine, suggesting I try something new, quick to clear away. Although it's nice to be personally greeted as a status customer, the person be

LUFTHANSA customer review :  7 January 2010 by Jonathan Wright   (UK)

LHR-MUC-FCO-MXP-LHR in economy. Return flights from London to Rome were good value at £130 each booked 1 month before travel. Flight attendants friendly with snacks, drinks and free alcohol served on all flights. All announcements made in German and English by cabin and flight crew. Milan - London flight with Lufthansa flight number but operated by BMI was also excellent. One small irritant was being bused from terminal to aircraft in Munich, Milan and again on arrival in London - apart from that flights were excellent considering fare paid.

LUFTHANSA customer review :  1 January 2010 by J Aberg   (Sweden)

CPH-MUC-SFO in economy. First flight good, and typical of regional LH services. The long-haul flight was better than expected. Seat pitch in economy is neither better or worse compared to most airlines. The crew was one of the best I have seen for a long time. They worked non-stop for almost 12 hours. I think the food was tasty, although I think a healthy snack in between the main meals is an area for improvement.

LUFTHANSA customer review :  1 January 2010 by S Ekholt   (Norway)

OSL-FRA-BUE return. Day flight out and night flight home. Excellent service. Only complaint is that we could not get boarding passes in Oslo right through to Buenos Aires. Received Oslo-Frankfurt in Oslo and had to go to a transfer desk in Frankfurt to get the next boarding pass. Was told it was a system problem which happens now and then - they need to fix that problem! Otherwise excellent services inflight and otherwise in these airports.

LUFTHANSA customer review :  29 December 2009 by A Ruia   (USA)

EWR-FRA-BOM-MUC-JFK. Comparing with British Airways, another 4 star airline, here is where Lufthansa falls short. Frankfurt lounges are too cramped and have shoddy service for the number of passengers that pass through. Snacks are strange and a poor variety to say the least - does not feel like a lounge, more like a waiting room in a European station. FRA to BOM the 747 has 80 business class seats which makes the service impersonal. In addition to the FAs dropping a set of trays/plates near my seat, one of them dropped sparkling water onto my armrest and an apology or clean-up seemed far flung. Toilets on all aircraft - A330-300, A340-300/600, B747-400 - the number of toilets were not enough and besides the MUC-JFK leg, none of the toilets were kept clean as they should on a 4-star airline. In spite of these, I would use Lufthansa again. However, I will try and avoid B747 flights if possible. Even though there seems to be a lot of negative commentary on the Lufthansa Recaro seats, I was able to get a fairly sound sleep on almost all legs (and I am almost 6' tall).

LUFTHANSA customer review :  29 December 2009 by Ron Kuhlmann   (USA)

SFO-MUC-BRU Business The long haul flight was one of the best I have had on Lufthansa. The crew worked well together. A delightful flight and reminded me that crew chemistry is a vital but often unseen component in travel. MUC-BRU was delayed by a discrepancy in the count. There were only 34 pax on an RJ and the delay was over an hour. Seems they could have just asked everyone their name and reconciled the problem. Otherwise uneventful and short.

LUFTHANSA customer review :  29 December 2009 by H Meyer   (Germany)

TXL-MUC-TXL . Cabin crew friendly. Decent seat pitch. All drinks, including beer and wine, were offered for free. Free newspapers at the airport and in MUC free coffee in self-service. Smooth, short flights. Would pay more to use Lufthansa instead of low-cost carrier.