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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  29 September 2014 by Fraser Ann    (UK)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our return flights MAN-Munich, LH2503/2 Aug 26 and Sep 23. Consistently reliable, friendly and courteous staff. Cabin in reasonable condition. Very happy to fly Lufthansa on this route. We also flew return MUC-YVR, LH476/7 on the same dates. Outbound 26 August. Inbound 23 September. The business class seats were fine, we were in rows 4 and 11. For me row 4 was far more private. Seats fine but not as good as Qatar's 777 flights. Comfortable, reclining and flat for overnight. Slept reasonably well. I'd do this again at the right price. Food fine with reasonable variety. Staff efficient without being engaging, whereas staff on the Manchester leg were more friendly and charming on both flights than the long haul crew. Overall happy with experience but do think the long haul staff should be more engaging.



Lufthansa Customer review :  25 September 2014 by J Stein    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Frankfurt to Newark, NJ, on the last leg of a 4-leg trip to Turkey, and flew in Business Class on a 747. My seat was dirty, with crumbs in the glasses holder, wasn't able to use my own headphones for in-flight entertainment, and the movies system was slow, unresponsive and had few movie choices. I watched a DVD that I brought rather than dealing with these issues. The food was ok but unimpressive, although the croissants were fresh and tasty. I thoroughly enjoyed the red wine and was constantly refilled, as well as coffee when I switched, and the seat was comfortable once I was able to manipulate my 6'1" frame into a comfortable position. All in all, the flight was fine but I wasn't as impressed as I should have been.



Lufthansa Customer review :  23 September 2014 by K Frech    (USA)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight staff were very friendly and committed to providing good service. Food quality was just okay, and the portions were too small for an 11 hour flight. Seating was very uncomfortable, providing very little leg room.



Lufthansa Customer review :  23 September 2014 by Fargel Matthias    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brand new airbus A330 from Munich to Vancouver. New inflight entertainment with rich variety of movies and music. However, the sound volume was far too low for enjoying the acoustics. Seats in Economy improved. Best of all, however: very clean washrooms during the entire 10.5 hr flight. Flight attendants went in with gloves quite frequently. Food in economy class was ok, I always pre-book Asian Vegetarian, which seems to be a "winner": tasty and sufficient.



Lufthansa Customer review :  23 September 2014 by C Currie    (UK)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH721, PEK-FRA, Airbus A380. Advance online seat reservation was not working, but able to get an aisle during online checkin - which opened earlier than the advertised 23 hours before the flight, so most good seats were gone. Seats are very cramped - 31 inch pitch is too small for a long-limbed 6 footer like me. Entertainment system was awful - screen far too close, painfully slow, the films were old and music content limited, audio barely audible. On the plus side, staff were excellent.



Lufthansa Customer review :  20 September 2014 by Eva Hoefer    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Unfortunately check-in was rather unfriendly and extremely picky about baggage numbers, sizes and weights. Neither professional nor customer-oriented service. The actual flight was pleasant, only food quality was not as adequate as during flight from MUC to YVR (poor seasoning, pasta overcooked). Unfortunately no non-alcoholic beer on-board.



Lufthansa Customer review :  20 September 2014 by C Hoffmann    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight form Munich to Malaga, LH1834. Flight left on time and arrived 10 minutes early. Surprisingly good legroom for economy but there is no entertainment offered what so ever, bring your iPad if you want to watch something. Flight attendants were friendly sandwiches were served we good.



Lufthansa Customer review :  20 September 2014 by Samson Fung    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 476, MUC-YVR, 3 Sep 2014. Direct flight in a Airbus 330 which seems to be a small aircraft for such a long 10 hour flight. Food in Y class as bad as always on European airlines. Seats extremely narrow for such a long haul flight (OK for European or continental flights but for Intercontinental flights not enough space). Service as good as it can get in this class. Beverage OK but below standard compared for many airlines particularly in comparison to Asian or Gulf region carriers. Entertainment system really bad (old films that I can hardly remember from my youth). Seat distribution unclear and not well thought through (eg LH has an initiative for "doctors on board" and medics can subscribe to this program, however flight attendants do not seem to be aware of this initiative, in addition medics obviously are not listed thus unknown and do not get seats easy to be prepared for emergencies. Instead they are often seated in the middle of the rows thus hindering them to quickly react).



Lufthansa Customer review :  20 September 2014 by D Bowtell    (Australia)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 426, FRA to Philadelphia, Tues 16th, 1pm but changed to LH432 to Chicago at 5.10pm, 16th. American connecting flight number to Philadelphia (arriving 1.15am today). Flight from Frankfurt to Philadelphia cancelled and rebooked on a later flight arriving almost half a day later. These things happen but the systematic rudeness and lack of consideration of the staff made matters worse. I've often found Lufthansa staff are among the most lacking in consideration of any airline.



Lufthansa Customer review :  20 September 2014 by G Baldacchino    (Canada)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 475, Sept 14 2014, YUL to MUC. Great staff service that ensured my wife and I plus luggage were on this flight in spite of a non-through ticket and just 50 minutes of transit time. The flight itself was much less pleasant - cramped seats, not enough foot room in front of seat, and an entertainment system that leaves much to be desired.



Lufthansa Customer review :  20 September 2014 by Christoph GŁnther    (Germany)

Rating 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am traveling frequently with Lufthansa, and am usually quite satisfied. On the positive side of LH415, I would like to mention that they managed to transfer my luggage although United co-chair LH9295 was extremely late. The seats on LH415 can, however, only be rated as less than adequate. LH does not yet offer any form of economy plus. The seat are both rather narrow (8 lines of seats in an A330!) and the spacing between them is completely insufficient for tall people. I will not fly this airplane in this configuration anymore. The provision of classical music is mostly absent.



Lufthansa Customer review :  18 September 2014 by Klaus Schubert    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vancouver-Munich-Dusseldorf. LH477, YVR to MUC on 3/4.9.14. Good service by ground staff, priority security, Maple Leaf Lounge International by Air Canada (good Business Class Lounge). A330-300 with new First Class. Beautiful cabin, clean and in good condition. Flight on time. Excellent service from a professional and very friendly crew in a nearly full cabin. Dinner (including caviar) and breakfast top class, wide choice of good beverages. Good quiet and dark cabin for night flight. In Munich limousine service to the terminal and assistance to the LH-First Class lounge, excellent lounge with a wide choice of high-class food and beverages and own passport control by German Federal Police. LH2016, MUC to DUS on 4.9.14 (Business) with A320. Flight on time. Friendly staff, small high quality menu. All in all, an outstanding satisfactory experience.



Lufthansa Customer review :  18 September 2014 by B Wintersperger    (Canada)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 494, MUC-YYZ, Sept 1 2014. Nice exit row seating with availability to Senators, unfortunately the exit row reservation has now also become available for an extra charge limiting the benefit of the Senator status. Smooth flight and inflight entertainment with no issues.



Lufthansa Customer review :  15 September 2014 by G Schaer    (Switzerland)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YUL-MUC, LH475. Flight and information: good, seats are tight. Entertainment system: Screen was bad as the image jumped (trough all programs), good choice of programs/movies. Service: good. Food: chicken was awful, lentils fine, breakfast average.



Lufthansa Customer review :  15 September 2014 by T Wynne-Jones    (UK)

Rating 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

There are very few flights between London and Hanover so thinking Lufthansa was an organized airline my firm booked me a flight via Frankfurt. It's a mediocre flight from London to Frankfurt however the flight parked at the gate they did not use the finger, instead passengers were all expected to get out at the rear of the aircraft and take a bus ride to another part of the airport (this seems to happen a lot with Lufthansa flights from London to Berlin and Dusseldorf too). After an involuntary tour of the airport I battled my way through security, customs and immigration to get to the Hanover gate only to find the plane had gone. To my way of thinking, this represents "mis-selling" as there is no way anyone is ever going to make the advertised connection in 30 minutes (not at Frankfurt anyway). Perhaps Lufthansa regard English passengers as "under-people". To add salt to my wounds, Lufthansa made no apologies and just bumped me onto the next flight four hours later. I complained again at Frankfurt customer service, which was a log wait amongst the flotsam and jetsam, but was only offered a €10 coffee voucher which I declined as an insult. I can only assume that Lufthansa is now competing with German Wings for the most miserable service. Try and leave a comment on Lufthansa's web page and they actually believe people still use fax machines.



Lufthansa Customer review :  15 September 2014 by Gallo Francesco    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Toronto to Munich (LH495), in Economy class, on an Airbus A330-300. Clean, sufficiently comfortable. No power access. Good dinner, bad breakfast. Absolutely on time.



Lufthansa Customer review :  7 September 2014 by Sara Kreil    (Canada)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with Lufthansa from Montreal to Berlin overnight on Friday. I had a very nice flight. The seats were comfortable, the food was tasty, the service was friendly, and overall I was quite pleased. My only complaint was that the plane was very cold. Also, the flight was quite expensive. However, I am usually willing to pay a bit more for a Lufthansa flight. The inflight entertainment system was having some trouble as well. It was very very slow.



Lufthansa Customer review :  7 September 2014 by Borowy Irene    (Canada)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last Sunday Aug 25, 2014 I was flying from Warsaw to Frankfurt when the Lufthansa plane leaving for Frankfurt was delayed due to some unexpected circumstances. As a result I missed my connecting Air Canada flight from Frankfurt for Calgary. When I went to Lufthansa desk at the Frankfurt airport the ladies there were more than accommodating trying to offer me as many options as possible to get me to my destination. I opted for the next day flight to Calgary via Vancouver. The stay at the Interhotel at the Lufthansa expense was very pleasant, great food and room made me forget about a snag in my return trip. But the biggest surprise was still awaiting me at the boarding time when I learned that my ticket was upgraded to Business Class. Excellent service.



Lufthansa Customer review :  7 September 2014 by Uwe Langhammer    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew IAH-FRA-TXL and back FRA-IAH and First Class Service did live up to the title. The NEK in Europe might need some extra legroom instead of the empty middle seat. Friendly Crew, great culinary experience and just a good way to go over the Atlantic. A380 is good way to travel.



Lufthansa Customer review :  7 September 2014 by J Donahue    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LH 454, 21 Aug 14, FRA-SFO, A380, and LH797, 31 Aug 14, HKG-FRA, B748. Great service provided in the air as well as on the ground. Food choices were good and fresh. Unfortunately, the A380 still had the old angle-flat seat. The B748 had the new flat beds.



Lufthansa Customer review :  7 September 2014 by Juraj Kovac    (Czech Republic)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-FRA-SIN-FRA-HAM, both trips with late evening departures. Compared to other airlines on the route, Lufthansa is downright boring, but absolutely efficient. The short-haul A320s have zero IFE and only a bare minimum in terms of onboard comfort, but the handling and service is flawless. My 19.30 flight from PRG was delayed, which would have prevented me from making a tight connection in FRA. Instead, baggage drop-off staff already awaited me with a new boarding pass for an earlier flight, which was delayed as well, and rushed me through fast track to comfortably make my connection. LH even serves sandwiches on the 35min hop to Frankfurt. Both Singapore legs were on the A380, which is always a treat. The cabin is extremely basic and the AVoD is just average, but the service is snappy and organized, meals are good, crews are friendly. It's hard to get a good night's sleep in economy, but the overall experience is still as painless as it gets.



Lufthansa Customer review :  2 September 2014 by A Casamax    (Italy)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH411 from JFK to Munich, 23 August 2014. I sat in Business class together with my family. The comfort was satisfactory for the space, the seats and the service. Staff was very friendly and professional, food and drinks were of good quality. Overall, I appreciated the service and quality of this airline. I am frequent traveler and I always prefer to travel with Lufthansa both in economy and business, so I recommend it to everyone.



Lufthansa Customer review :  2 September 2014 by Holme Stefan    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First Class Service in First Class Cabin. Well, there might not be much justification to buy a first class intercontinental flight ticket, since a business class flight will be a fraction of cost, which may give your controller a hardtack. But if you just have to stay for a meeting in the US and return within 48hrs to your desk in Europe you might consider for your personal sake to spend more money just to arrive back home relaxed. Lufthansa new First Class offers an outstanding service to arrive rested, ready to make decisions. Compared to some of the Gulf Region Airlines, the Lufthansa first might be considered plain and functional, but the service is professional and surpassing.



Lufthansa Customer review :  29 August 2014 by Tercon Bojan    (Singapore)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew the brand new 747-800 on this Washington, D.C. to Frankfurt route. Was my first time and was very curious about it. The upper deck business class is very quiet and has a private feel to it. I also like that you have a private storage compartment right below the window, like on the upper deck of an A380. Lufthansa has made some innovative design choices. For example, in the bathrooms, the toilet seat and cover both have a separate handle, so that it's easy to lift either up. Such a simple invention, yet I've never seen it on other airlines. The new biz class seat is a huge improvement over the old angled-flat seat, which is still used on all their other planes. It's a friendly configuration, for if you're traveling with a friend, the seats are slightly angled towards each other, making it easy to converse. In sleep mode, the seat is unfortunately not too comfortable, especially since the footrest where your feet go is very narrow. The food and service was ok. They had a good selection of wines and the menu had a regional focus, focusing on cuisine from the area you're flying from. Love the idea, however, taste wise it was not outstanding. Overall though, a huge improvement from their old business class. I hope they upgrade the rest of their long-haul fleet with these seats.



Lufthansa Customer review :  29 August 2014 by Ivan Dzhur    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took six flight operated by LH this month. Two of these were long haul - EWR-DUS on August 3rd and MUC-EWR on August 26th, the other four were intra european - DUS-VIE on August 4th, LWO-MUC-DUS on August 16th and LWO-MUC on August 26th. All of the above flights were on time, pro active and kind cabin staff and ground staff. Meals and drink service were great, cabin crew always ready to offer refreshments and drinks on long haul flights. Hot towels served on long haul flight were much appreciated. Seat comfortable on all flights except one from MUC to EWR where LH Airbus 340-600 still had old economy class seats. Will certainly recommend Lufthansa!



Lufthansa Customer review :  29 August 2014 by A Wandschneider    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

July 13th 2014, LH2067, HAM-MUC. LH0476, MUC-YVR. Aug 2nd 2014, LH0493, YVR-FRA. LH0016, FRA-HAM. Our flights were on time and, regarding the soccer-final Germany-Argentina, we received a special service - free wifi and cold- fresh beer. That was excellent. Lufthansa does not provide perfect space and service, however as an economy-flyer, I trust in the quality of the planes and I'm always satisfied with LH.



Lufthansa Customer review :  29 August 2014 by A Thomas    (Sweden)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Although I managed to check-in online with Lufthansa via Avianca given an earlier connecting La Paz to Bogota flight the latter did not let me print boarding passes, told to report to the check-in counter. Thus I had to join 30-40 person long check-in queues at 2 am, taking an hour to clear. There was a long layover of 14 hours in Bogota, so connections via Star Alliance are not convenient. The seat assigned for the 11-hour Lufthansa LH 543 flight BOG-FRA on Sunday 24 August was totally different from one I selected online - 24D versus 55K, and at odds with what I had requested on booking months earlier and as stated permanently on my Silver frequent flyer record. I asked for the seat to be changed but was told that this could not be done on the Avianca system, only in La Paz by Lufthansa, despite both airlines being part of Star Alliance. At Bogota airport I was informed initially by Lufthansa staff that this was due to overbooking and 'nothing' could be done. They also tried to put the blame on me for not informing them earlier or checking-in earlier. I had done my online check-in 24 hours ahead of Avianca flight which was about 38 hours ahead of the Lufthansa one - well before most others would have checked-in and so should have got my selected seat. I was then told of a 'special offer' of a business class upgrade of USD600 - another profit-maximising effort instead of service-recovery of a complimentary upgrade or even a USD100 one which I might have accepted in desperation. The seat was finally changed grudgingly - without apology or even a smile - at the gate to 55G at a part of plane and side I did not like at all.



Lufthansa Customer review :  29 August 2014 by Tercon Bojan    (Singapore)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On this very short 40 min flight from Frankfurt to Brussels, Lufthansa managed to serve a full and very yummy breakfast. Efficient and impressive service on this 737-500 plane. The American airlines could learn something from Lufthansa about service and meals on short regional flights.



Lufthansa Customer review :  27 August 2014 by Kuestenbrueck Armin    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

11/8/2014, LH475, YUL-MUC. After online check-in (even without printed boarding pass / mobile phone) baggage drop- off at Montreal airport (YUL) was done within 5 mins. Landed on time. Friendly service. Quiet flight.



Lufthansa Customer review :  27 August 2014 by A Fischer    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The most comfortable seats now in the new A330-300 in business as well as in economy, the entertainment system actually works (though your own headset might be a bit better than the Lufthansa one in coach), and delicious food in business plus the usual chicken or pasta (sorry pasta is out) in coach. Don't worry, the chicken is fine. What do you want more for your money? I did continue on Air Canada, with expensive poor food in domestic, headset you pay for but which do not work, is that really necessary to save cost? I would rather fly on Lufthansa.



Lufthansa Customer review :  27 August 2014 by Tagariello Carl    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Aug 1 2014, JFK to Vienna, flight OS88 operated by Austrian Air (through Lufthansa). Return Aug 14 2014, Prague to Frankfurt, flight LH1397. Frankfurt to JFK flight, LH404. My first and last trip with Lufthansa! I booked in Feb 2014 for a trip in Aug. My wife and I are senior citizens and booked bulkhead seating (knee problems). When we arrived at the airport we were informed that our reserved seats were given away. We were given no explanation and promptly given two middle seats in different aisles. When I protested I was told there was nothing that could be done. Later we were given middle seats next to each other. The TV screens did not work properly-a perfect ending to a terrible flight.



Lufthansa Customer review :  27 August 2014 by M Tushishvili    (France)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had PAR-TBS-PAR via Munich by Lufthansa. Excellent service again with hot food and plenty of beverages to/from Tbilisi. The service is the best (together with Turkish airlines) on this route. The FA were very helpful and attentive throughout the flight. Lufthansa keeps outstanding quality on this route which is important for overnight flight.





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