Lufthansa

LH430 FRA-ORD Jan 20 2014 New 747-8. Seat comfort is inferior to most other airlines on this segment. Loyalty customer treatment (especially in regards to complimentary upgrades) is unacceptable seems non-existent all the way up to Senator (incl.) and might become real only with HON which is super exclusive. Food quality is average and staff attention in economy is also just average. Staff attention visibly improves from business class onwards. Inflight entertainment is a bad joke especially in economy as well as in any 'old' business or first class seat. Tiny monitors that are often defective. Fairly small movie selection. This is way behind the other airlines that LH wants to compete with. Economy seats in the new 747-8 are ok but seat comfort in the first economy aisle seat right behind business class is impacted by staff continuously pushing the blinds against the passengers legs.

Frankfurt - Rio de Janeiro - Frankfurt with Lufthansa on A340. On time smooth decent hassle free and without any problems. Extremely friendly professional and attentive crew on both flights. Cocktails served after take off really nice dinner. Large movie selection on personal screens. 2-4-2 seats making it easier for a couple to sit together. Absolutely nothing to complain if there was not the seat itself: Narrow uncomfortable and one of the worst of all my flights. Unfortunately different from other airlines economy seats.

LH428. Positives: Smooth trip to U.S. Good service nice entertainment program nice food and drinks. To improve: Seat was in the last row of the plane and I didn't had so much space for my legs.

LH456 from Frankfurt to Los Angeles. The flight went smoothly and on time (arriving ahead of schedule). No complaints about the flight conditions and service except the performance of the information/entertainment system. The touch screen was not responding thus making the use impossible. I see two main problems - the system is outdated and not properly serviced. However this was a smaller problem for me compared with the failure of the promised Wi-Fi connection.

Frankfurt (FRA) to Washington Dulles (IAD) LH 418 on December 9 2013. Space comfort in economy class is not great there should be more space! The entertainment program quality was not great it appears to me that mainly only old films are shown in economy class not quite sure if this has something to do with cost savings. I don't understand the beverage concept of Lufthansa I wish there was more non alcoholic beer on board.

Flight DUS-MUC in the evening. Short flight from DUS to MUC. Friendly staff free Drinks (water tea coffee wine bear soft drinks) and savory snacks. We left on time and reached MUC about 20 min early.

It's always a pleasure flying with Lufthansa. The flight LH 490 was ready on time for departure and the crew aboard welcomed all with a smile. The aircraft was new and cleanliness in the cabin was satisfactory. This time there was no aerobridge and the boarding was via bus. This added to a bit of inconvenience to some passengers. The new Airbus cabin storage is comparatively small and passengers had to struggle finding a place to put their carry on luggage. Overall the food and beverages selection was good. I would highly recommend this flight to my family and friends.

The flight (LH431) was as expected good. The chosen seat was good for my long legs. Departure and Arrival was nearly on time. Only the served breakfast was very poor.

Flight LH430 was perfect. New Business class seats are really good and comfortable. I've received the upgrade from the economy with no additional costs. Entertainment was ok but sleep on the plane was better and the traveler kit was very helpful. I'll do it again.

Dec 21 2013 LH431 ORD-FRA. Efficient and friendly service. The new 747-8 aircraft offers a modern ambience in the Economy class LH standard seats with individual now well-functioned entertainment system but still the usual limited space.