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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  24 April 2014 by H Muellerschoen    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

It has been a long-haul, transatlantic flight in a new 747-8. The baggage drop, security check, flight and arrival have been uneventful and ok. The service onboard was good but not outstanding. After less than ten rows serviced the choice of meals was already reduced to one (pasta). The quality is comparable to supermarket convenience food and tends to be lower than in previous years - in variety as well as in general quality.



Lufthansa Customer review :  23 April 2014 by Simeone Enrique    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HND-BRU via MUC, 1st class, A340-6 ,full plane in all classes. I am fond of LH, but although very convenient HND airport check in was a mess even for 1st class had to wait more than 15 min, computer problems, staff lacking skills! Used ANA Suite Lounge - excellent! Boarding again messy. Once on board very efficient staff and professional purser. Food not so good and drinks very average. Since it was a day flight sleeping is difficult, so watched a few movies and slept a little. Because the connecting time to the BRU flight was tight, checked with purser and he assured me that someone was meeting me to go through all fast channels (ie passport control and security) but no one around, made it on my own just before closing doors. Purser in short haul flight was apologetic as was check in gate staff. Excuses excuses and more excuses. All in all have the best European First class, together with Swiss.



Lufthansa Customer review :  23 April 2014 by Jose Antonio Pellicer    (Spain)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 1147, Bilbao - Frankfurt, March 31st 2014. LH 440, Frankfurt - Houston, March 31st 2014. LH 419, Washington Dulles - Frankfurt, April 11th 2014. LH 1142, Frankfurt - Bilbao, April 12th 2014. Overall I have to say that I am satisfied with the airline. Lufthansa makes you feel comfortable on most of their trips. I value the professionalism of its workers. The only two issues they should get better are the entertainment onboard in economy class where you find fewer movies compared to other airlines and the new calculations for the mileage system in 2014 which makes it more difficult to retain or gain frequent flyer or senator status unless you spend more money.



Lufthansa Customer review :  22 April 2014 by Flueckiger Bruno    (Switzerland)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH415, Washington Dulles - Munich. Modern aircraft, friendly staff, very limited space in economy class, Food so-so.



Lufthansa Customer review :  22 April 2014 by Karl Moosbrugger    (Austria)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SEA in business. Check-in was quick, onboard a friendly crew and good service with tasty meal, a snack half way and a warm snack before arrival. The new video system offered lots of choices. Seat was comfortable, although I had the feeling they reduced the width compared to the old business seats.



Lufthansa Customer review :  22 April 2014 by Bud Dungan    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew business class on A319 from Frankfurt to Erbil and back then to Houston on A380. There was no business seats from FRA to EBL even though they passed it off as business class. Just the same as coach. It was a 4 hour flight. Absolutely dreadful! Then in business class on the A380, the seats do not go horizontal, therefore I could get no sleep as my body was being pulled down.



Lufthansa Customer review :  20 April 2014 by J Braun    (Austria)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SIN-FRA on A380 in economy. Flight was cheap, left/arrived on time and meals were fine, but those were the only real positives. Fortunate to snag a seat with no seat in front, so endless legroom. All other seats in economy looked ridiculously cramped. Seat itself was extremely uncomfortable for the 12 hour flight, and the constant prodding of the touch screen from the passenger behind is a little annoying. (Unfortunately this is the only way to operate the screen as the remote is basically useless) Entertainment system would have been ok, but crashed 3 times. Am Lufthansa 'Senator' status, which helped in being able to secure one of the best seats (53D) other than that absolutely no recognition of so called status on board, unlike Air New Zealand where one feels welcome, pampered and valued - even though it is not my 'home' airline. All in all pretty sad for such a proud airline.



Lufthansa Customer review :  20 April 2014 by D Norton    (UK)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid to Bogota via Frankfurt. Excellent flight to FRA with good hot breakfast of Spanish omelette and spinach, bread and jam with plenty of drinks! Upgraded to business class with my partner using miles. Only issue I have with Lufthansa was the transfer to Terminal C which includes having to exit and go through security once again which is always slow at FRA airport. Senator lounge in C very nice and cosy with direct door access to the gates. Service onboard to Bogota was excellent despite my food choice not being available, even third row into the business class. The food portions are smaller but the drinks service made up for that with the crew members being super nice and efficient. I have always enjoyed Lufthansa since 15 years in general but the new miles and status earning system is somewhat disappointing but perhaps necessary with the overcrowded lounges and lack of free seats when using miles.



Lufthansa Customer review :  17 April 2014 by Fischer Felix    (Austria)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH1233, on 16th of April from Vienna to Frankfurt. The overall flight was good and the flight attendants were friendly. We also got a small snack. The fact that there was absolutely no Inflight Entertainment was no problem due to the short flying time. The only things which disturbed me, were that the flight was overbooked and that the online check-in didn't worked till I called the Lufthansa hotline. But all in all I would recommend Lufthansa and look forward for the next flight!



Lufthansa Customer review :  17 April 2014 by B Mock    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Dulles International Airport, Washington, DC on 13 April - even in economy class. It was such a contrast to the miserable United flight a week before - without doubt the most excruciatingly cramped and uncomfortable flight I have experienced. Seats on Lufthansa were very comfortable and crew outstanding with well- timed, efficient food and beverage service. Loved the hot towel service! Only drawback was the frustrating in- flight entertainment system with sluggish touch screens requiring multiple attempts to activate and many movie selections which would not play. The seats were such an improvement over United's that I intend to fly Lufthansa whenever possible from now on even tho' I am a United Mileage Plus member.



Lufthansa Customer review :  17 April 2014 by L Hausmann    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 418 on 9th April, 2014. I was very satisfied with the overall experience on my Lufthansa flight, although I would hope for a few additional movies on the inflight entertainment, recent releases in particular. Staff were friendly and meal choices okay. Sometimes offers e.g. for Bailey's/Cognac after meals are only made upon request, so you need to pay close attention when a flight attendant comes by. However, compared to other airlines I've travelled with so far (e.g. Air France, UA, US Airways, KLM, Air Berlin), I'd rate Lufthansa higher than average.



Lufthansa Customer review :  17 April 2014 by Puls Alexius    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

30 Mar 14, LH 408, Dusseldorf - New York / Newark. 6 Apr 14, LH 419, Washington Dulles - Frankfurt. Pleasant travel experience. Seats in Economy could be wider and more comfortable.



Lufthansa Customer review :  16 April 2014 by Shobana Saraswathan    (India)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight LH439, DFW-FRA was very pleasant. Punctual and extremely comfortable. The stewardesses were very courteous and efficient. The special Asian Veg Meal was tasty. We look forward to our trip to Europe shortly.



Lufthansa Customer review :  14 April 2014 by Roberts David    (Belgium)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels to Frankfurt, business class, March 25. Checked in at Zaventem at the First/Business Class counter with the most miserable agent I have encountered in 30 years of flying. No smile, no eye contact, no attempt whatsoever to welcome a paying customer. The agent really looked as if he hated every minute of his job. The flight itself was fine, on-time, with helpful stewards in a half-full plane.



Lufthansa Customer review :  14 April 2014 by G Bradbury    (Switzerland)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Chicago, April 1 outbound and returned on April 6. Good flight with the 747-8. Video system works well but slow to respond to touch commands.



Lufthansa Customer review :  14 April 2014 by Robert Renshaw    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My first experience with Lufthansa was outstanding. I expect superior service in business or first class and I expect adequate service in coach/economy, the Lufthansa staff from IAH-FRA and FRA-DXB (and back) were extremely pleasant and helpful - with a full cabin, they were able to top-level service. I was pleasantly surprised that they maintained their pace for so long. The food was certainly better than most economy fare and the in-flight entertainment provided more than enough options to keep me occupied for nearly 40 hours of flight time on my round trip. I have come to expect average service when booking coach/economy and Lufthansa significantly raised the bar in this area. Now that I know about them first-hand, I will look for their flights first when I travel.



Lufthansa Customer review :  14 April 2014 by Idra Thernot    (Germany)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

8 April 14, LH 008, HAM-FRA. Packed flight. Deadheading stewardess decides to dump her 2 (sizeable) pieces of luggage in the overhead bins above the emergency exits instead of taking her stuff to the back of the plane. Result: No space for paying passengers' luggage, legroom can't be used (naturally), working stewardess had to rearrange a bunch of bags and coats and spread them throughout the airplane. Paying eco customers are rated lower than deadheads.



Lufthansa Customer review :  12 April 2014 by Dago Didier    (Switzerland)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH418 on April 8. Overall trip was good - given the seat I had. Staff service was okay - although some more smiles would have been welcomed. Appreciated personal and named greetings from the chef de cabine coming to the Economy section - thanks to my M&M status. Food was okay. Could have been more appealing for the snack 2hrs before landing. A hot napkin before landing would be a plus. IFE is easy but does not show last movie releases and miss some more language / subtitles options.



Lufthansa Customer review :  12 April 2014 by Herzberg Ben    (Israel)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LH490 on April 7 2014. I fly with LH about once a month, on a round-trip that involves four segments. Service is always very good and on time performance excellent. New A330 interior in economy class is very convenient, with a good entertainment system and ample leg room. I'm very pleased with Lufthansa.



Lufthansa Customer review :  11 April 2014 by A Pagan    (Greece)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HND-MUC-ATH on A346. 24 hours before I checked in on a seat on emergency exit. I was surprised to find out that they had a different lay out so no extra leg room. Thankfully economy section 30% full so I jumped in the seat in front of the bulk. The seat was quite comfortable. Food and beverages quite good. On time performance. Now on the below par section. The cabin was extremely cold and the blankets were small and thin. Complaints made but nothing changed. IFE a bit old without remote control tough to navigate on a low resolution screen. A worn out touch screen with ok variety on movies though. Poor audio and the headsets completely useless. Cabin crew quite the opposite of ANA crew on my inbound FRA-HND. Actually robotic. No smiles, no interaction. They served lunch 30 minutes after take off and then disappeared. Only one of them seated in the galley area with a tray of water and juice on a self service mode. After 9 hours they served a dinner box (again as in lunch there was a choice between Japanese and Western). Priority on my luggage was not honored in Athens as my suitcase came out after 20 minutes waiting on the carousel. All in all a below par flight from LH.



Lufthansa Customer review :  11 April 2014 by P Kreft    (Switzerland)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In the past years I have flown with Lufthansa mostly to collect miles, but this year they reduced the miles for low fare economy flights from 50% to 25%! Why on earth would I still choose LH? Singapore Airlines has better service, much better food, more comfortable seats and same or often lower prices than LH. British Airways as well. Who was the genius to introduce this new "saving" policy at LH? Anyway they did not give much miles away. I feel like being punished because in the past I chose LH over other carriers.



Lufthansa Customer review :  9 April 2014 by Holz Marion    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 418 on March 6, 2014. Flight from Frankfurt to Washington DC. Very good service. Travelled with a handicap passenger and was treated very well. Helpful, friendly staff not only during check-in but also throughout the flight. Had been afraid of travelling by myself with this passenger, but Lufthansa-staff were there for me.



Lufthansa Customer review :  7 April 2014 by M Altinkum    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Lyon to Frankfurt in Economy. The flight attendants were very friendly, the food was okay and on this 1hr flight, they served beverages 3 times! Check-in was good and the luggage was there before I was! A very nice flight with good service!



Lufthansa Customer review :  7 April 2014 by Rai Siddharth    (India)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH761, New Delhi to Frankfurt, 1st Feb 2014.LH400, Frankfurt to New York, 1st Feb 2014. LH401, New York to Frankfurt, 22nd Feb 2014. LH760, Frankfurt toNew Delhi, 24th Feb 2014. Good leg room, great food, above average service and a hygienic environment. The in-flight entertainment was quite a let down. All in all a brilliant airline. One of the best in Europe but no where near the Top 3 Airlines like: Singapore Airlines, Qatar and Emirates. But probably one of the best Transatlantic Flights out there especially when travelling from India.



Lufthansa Customer review :  7 April 2014 by Robert von Herrmann    (Germany)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am shocked that LH is planning to do away with the Senator benefit of being able to reserve seating at time of booking. I need an emergency exit seat as I am very tall and LH has had my loyalty for the last 14 years expressly because of this reason. If they allow anyone to reserve the emergency exit seats at any time then why should a passenger remain loyal.



Lufthansa Customer review :  3 April 2014 by Thomas Hilbert    (Venezuela)

Rating 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CCS-FRA-TXL and return aboard LH FirstClass in March. Inbound flight was excellent, A330-300 with new FC. Check in in CCS was a 5 min thing, very efficient and friendly. In CCS, they use the AA Admirals Club for FirstClass lounge, which was average, limited drink selection, no food, not even snacks. Boarding was fast. Crew were nice and caring, Seat was comfy but not as comfy as it looks. It's a lie flat where they put a "mattress" on, but still quite hard to lie on, but at least you can stretch out. Food was good but not outstanding. Transit in FRA is a mess, CCS flights always got remote parking, no gate! You have to climb off the plane, get into Van, take a 15min ride to Arrivals B, then walk 30+ mins through Immigration, customs on to Departures A. Senator Lounge at A Gates is like a luxury hotel, full breakfast buffet, smoking lounge, showers, full bar and great service. FRA-TXL leg is only 50 mins, they put you in Business in lack of a First in these flights. Return flight was scheduled for March 27 but cancelled due to strike. They rescheduled my flight on the phone for March 28, no problem. TXL-FRA left at 6 am on time. Getting from Arrivals A to Departure C in FRA is disgusting. Endless walking (40+ mins) plus a trip on a train, for people with moving limitations almost impossible to handle. Senator Lounge at C Gates very good but not as splendid as the one at A Gates I mentioned before. FRA-CCS, decent service, same food experience ( same menu) same good vodka, same " so-so" seats. Nice inflight entertainment with large flatscreen, good selection of actual movies and TV series. On time arrival in CCS, very fast bag service with FirstClass bags unloaded first. Nice experience but not worth the money due to seats, and food quality.



Lufthansa Customer review :  3 April 2014 by Juergens Franz    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 1770, 29/3/2014. Two days ago I returned from Istanbul to Frankfurt, and this was an example for what has become again standard. Plane was completely full, passengers were greeted at the entrance door. Friendly, and highly professional was the attitude of the 5 flight attendants. Meal service consisted of a warm dish (chicken with vegetables and wedges), a roll with butter, rice pudding and a small bottle of water, followed by two rounds of drinks. LH still has one of the most generous choices of free drinks, non-alcoholic of any kind plus red and white wine, sparkling wine, beer etc. Announcements from the cockpit were short, clear and informative. The cabin design was okay and clean. Due to the thin recaro seats, space is sufficient even for larger people. Lufthansa is definitely on the rise again.



Lufthansa Customer review :  2 April 2014 by Anna Tromel    (Luxembourg)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

March 28 - departure point Luxembourg on LH6861 to Frankfurt, continuing from Frankfurt to Dulles Int'l Airport (Virginia, USA) on LH418. Other than for the unfortunate strikes which delayed my original flight plan, I found the ground personnel and the flight personnel always helpful, polite and very professional. I also appreciated having been warned at least 48 hours ahead of time regarding the strike. It gave me enough time to reschedule and change my itinerary. Lufthansa has always been regarded as a stellar airline. It would be regretful to demote its branding due to the strikes.



Lufthansa Customer review :  2 April 2014 by L Barron    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul IST to Munich airport on March 25th at 6.25 am and the flight left on time and arrived early. The flight attendants were very friendly and the airline was very punctual. The return flight from Munich to Istanbul was just as good as well. Would fly Lufthansa again.



Lufthansa Customer review :  2 April 2014 by P Frutiger    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was supposed to fly LAX-FRA-BLQ on April 2nd. Due to the pilot strike the flight was cancelled. After over one hour on the phone with the representative I was offered a free of charge rebooking for April 4th, ironically the 3rd day of a well pre-planned strike. The representative knew less about the strike and the cancelled flights than I did! After that useless option was given I was offered a seat on the 5th which unfortunately by this time was making the entire trip pointless. I asked for a refund, LH declined even if they failed to deliver their part of the transaction. Unacceptable, I am a 15 years plus Miles and More customer, I will now switch to a different airline.



Lufthansa Customer review :  1 April 2014 by Hummel-Schmidt Angelika    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 429, CLT-MUC on 3/21/14 and LH 428, on 3/30/14. Great and friendly service, new and clean airplane, seats very tight, almost no room for legs (for this price, I expected more leg room, wouldn't complain if LH was a cheap airline).



Lufthansa Customer review :  1 April 2014 by Dirk Toebben    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My preferred airline to keep my status (SEN). I like the fact that they welcome to you personally aboard as a senator. This was not done on this trip however. The next space in the economy is not all that great, but that is probably true for most deadlines. What I do not like about Lufthansa is that they have greatly reduce their miles earnings on certain flights as of this year. If my chances to renew my status were further reduced I would probably look into other airlines more often as well. On this trip I had a nice seat in the exit row. Unfortunately, I had a huge guy sitting next to me so it was all cramped in anyway. In addition, the baby across the aisle cried the entire night, however these are not Lufthansa's fault of course. The flight was on time, even 20 minutes early.



Lufthansa Customer review :  1 April 2014 by Hoffmann Alexander    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-HKG in First. Like always an excellent experience from airport to inflight services. 747/8 very comfortable plane with beautiful cabin. Seats comfortable in every position. Staff great and sophisticated as usual. Food good but not top class. Champagne and wine left nothing to desire. Any time again!



Lufthansa Customer review :  31 March 2014 by Roger Tyler    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH754, FRA-BLR. 747-400. Excellent flight. Clean and comfortable cabin. Delightful service with a crew that actually cared about your level of comfort and needs. Food was way above standard for most mainline airlines. This was a second sector flowing on from a UAL connecting flight. The comparisons are beyond explaining. The UAL plane was a 777-200 ER. It was old, dirty and basically a disgrace. The crew were in their old United way "Perfunctory". They had a job to do. Do it and get the passengers out of their hair. Hence when I look upon LH it is in direct comparison to the former flight. Where LH lost my vote was in baggage. They went on strike in FRA and my bags took two days to locate. The attempts to get it to me were lacking to say the least.



Lufthansa Customer review :  31 March 2014 by M Muser    (USA)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from MUC to ORD, Economy Class, on Airbus A330, Windows seat at Emergency exit. Check-in online, drop luggage at priority counter (Star Alliance Gold) was quick. Boarding on time (first time since a long time), priority boarding crowded but ok. Interior was the "new" Economy class with the latest Entertainment system. Seat is more uncomfortable than previous versions. Entertainment system: cannot plug-in headset unless monitor extracted - so not possible to use during take-off and landing (step backwards compared to old system). Selection of entertainment system was ok, operation slow, audio terrible (not loud enough). Food (pasta, pizza) again poor quality. Service less frequent than usual, with limited choice. Restrooms not very well maintained. Flight attendants not overly friendly, for one this might have been her first flight, so she was struggling (which is ok of course for the first time).



Lufthansa Customer review :  31 March 2014 by Andreas Zuschke    (Luxembourg)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 419, IAD-FRA in Boeing 747-8. The Crew was friendly and the service good. The aircraft was immaculate. I booked a seat with extra legroom at an extra cost of 60. The seat gave me ample legroom which was nice but it had no recline. Still, a good travel experience.



Lufthansa Customer review :  31 March 2014 by G Lee    (UK)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

8/3/14, FRA-JNB, LH 572 and 23/3/14, JNB-FRA, LH573 (equip: A380). On the flight out the aircraft was clean but the seats were very hard and on the flight out the staff had a poor level of English (no manners). The worst part was the new inflight system, the touch screen was poor at responding to input on both flights. Regarding food, they only had pasta left by the time they had reached us. Highlight of going with Lufthansa was Ground staff. The worked hard in our personal needs. Overall half the price as BA but bring a soft pillow if you want to sleep.



Lufthansa Customer review :  29 March 2014 by Mazurkiewicz Adam    (Poland)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH457. The plane itself was modern with attractive entertainment system. Plenty of room for carry-on baggage, improved seats in economy class, interesting dim lighting during "sleep" time. However Los Angeles airport is missing information for passengers making it very difficult to find the proper terminal and gate even for advanced travelers, especially for those who change their travel from domestic flight to the international one.



Lufthansa Customer review :  28 March 2014 by Usenovic Nikola    (Croatia)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

22 Mar 2014, Washington to Frankfurt, LH419. I was negatively surprised with very uncomfortable seats in new aircraft (747-800). They look stylish and although there was enough leg room (190cm tall) the seat was hard and not supportive for my back. Not many movies to choose from compared to some other airlines. Other than this everything was good.



Lufthansa Customer review :  27 March 2014 by Pelletier Blaise    (Switzerland)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 490/491. My flight went smoothly. The crew were friendly and treated us well (for "coach"). The entertainment system offered plenty of distraction. The food was correct (coach standards) but the choice was poor. On the inbound flight to Seattle we got twice the same choice pasta or chicken. Even if they were prepared and cooked differently, it was the same choice. I believe it should be possible to offer a 3rd type of meal (fish or meat). Swiss remains my favorite and first choice, however Lufthansa is and will remain my second choice.



Lufthansa Customer review :  27 March 2014 by Tobia Sarpellon    (Italy)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-VCE, LH 431 on March 18. Lufthansa Economy class is terrible. Courtesy, comfort and service provided should be improved and they should add premium economy.



Lufthansa Customer review :  26 March 2014 by C Schmidt    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH431. Seats are terrible - the person behind you only has to touch your seat and it feels like a punch in the back. In addition, when the person in front of you decides to use the reclining function it's almost impossible to move or get out of your seat. You have to follow suit in order to have some breathing space. A second glass of wine for dinner would have been nice.



Lufthansa Customer review :  26 March 2014 by M Duitsman    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My 9.30 LH309 flight on 23/3/2014 out of Florence, Italy was cancelled due to rain. Only one Lufthansa representative was available to rebook the entire flight's customers. After retrieving our luggage, waiting in a long line to rebook through your only available representative in Florence, we were to board a bus to take us to Bologna leaving at 13.00. It actually left at 14.15. No representative guided us with instructions on which bus to get on. When we arrived in Bologna, one Lufthansa representative said to get into Line 35. When we approached the Lufthansa representative at Line 35, she got annoyed that we were in the wrong line. When I pointed out the gentleman who told us to get in her line, she grabbed my ticket and approached that man. She came back without my ticket and told us we couldn't check in until 2 hours before the flight. Finally, I got out of line and approached the man, showed him my passport to get my ticket back. The meal voucher we were given in Florence was not honored in Bologna. Finally, we got our baggage checked and seats assigned in Bologna 2 hours before our flight. When we arrived in Frankfurt, no representative was there to greet us and walk us to where we were to get hotel vouchers. The whole experience was awful. Stress levels could have been lessened if Lufthansa people were well-informed and actually gave us correct information and were there to actually meet us and show us where or what we had to do. Walking around the airports in Bologna and Frankfurt with luggage on a wild goose chase because Lufthansa representatives didn't have a clue or gave us misdirection's was very bad mismanagement of customers and very poor customer service. I understand they cannot control the weather, but Lufthansa CAN control the information given to customers after a cancellation and actually have representatives in place to guide us at each airport.



Lufthansa Customer review :  24 March 2014 by Jean Schuetz    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took a round trip from FRA to LAX for business. During the flight back the cabin was freezing cold. I was sitting in the rear part of the aircraft on the window side. The supplied blankets are completely ineffective because they are made of wide mesh kind of fabric that still lets the cold air pass through that is coming from the overhead ventilation slots. In the end I had to wear my winter jacket all the time. The lady next to me also complained and was sitting there with a thick winter jacket, scarf, cap and gloves.



Lufthansa Customer review :  24 March 2014 by Maximilian Pflaum    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew on the new 747-8 from IAD to FRA. The aircraft was amazingly comfortable, and the seats in Economy are definitely an upgrade from previous LH Eco-seats. Service was great and staff very friendly. Only downside is the PTV, this is very slow and therefore can be annoying after a while. All in all this was a great experience.



Lufthansa Customer review :  24 March 2014 by Jon Popa    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH438. Flight and cabin service very good. Attendants very courteous and attentive. Food quality and selection seem to be downgraded from previous flights. Seat too small and uncomfortable (I am a small person). Space between seat in front very tight.



Lufthansa Customer review :  24 March 2014 by Jon Popa    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH439. Flight and Service very good. Food quality and selection not so good. Seats much too small. Seat in front reclined much too far. Had to request passenger in front to adjust the seat forward so that I could eat and even get out of the seat during flight.



Lufthansa Customer review :  24 March 2014 by Annegret Borrmann    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from the US I always would prefer a non-US Airline. I have been flying LH for quite some time, but service and especially food has deteriorated. Since we prefer Airbus instead of flying Boeing we always used the connection via Munich. Maybe next time we will try either KLM or Air France provided we can chose those airlines both ways. We experienced the US airlines with very low standard: service/food/and seating.



Lufthansa Customer review :  22 March 2014 by Tambe Suhas    (USA)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

2nd Mar 2014, LH 431, Chicago - Frankfurt. 3rd Mar 2014, LH 760, Frankfurt - Delhi. 17th Mar 2014, LH 761, Delhi - Frankfurt. 17th Mar 2014, LH 430, Frankfurt - Chicago. A pleasant surprise on the flight was the availability of power outlets everywhere. But, there were no seats with greater legroom, I was ready to pay for. Other things were good as usual, including the ever-smiling and helpful cabin crew. One suggestion though. Please stop further cutting corners on food to save costs. The snack pack is so thin already. Finally, still waiting to hear about a Special Class between Business and Economy.



Lufthansa Customer review :  22 March 2014 by J Singh    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH from ATL to FRA. Recaro business class seats on the A340 are not full lie flats but are still very comfortable. Dinner was surprisingly delicious and service was efficient yet not intrusive, typically German I suppose. Major negative was the IFE screen which were small and washed out, better to use my mobile phone than waste time with this relic from the 90's.



Lufthansa Customer review :  21 March 2014 by K Ludewig    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

13/3/2014, LH 490. Nice and comfortable flight from Frankfurt to Seattle with a 3 seat row for myself.





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