LUFTHANSA  Customer Reviews and Lufthansa Passenger Trip Reports

PAGE 1 2 3 4 5 6 7 8 9 10

LUFTHANSA customer review :  8 February 2010 by Klaus Kraberger   (Thailand)

FRA to EZE - nightmare seats and legspace for 14 hour nonstop flight to Buenos Aires. Service was good and friendly, food not up to standard but worst of all leg space and plane to old and outdated. 14 hour day flight with no in-seat entertainment felt like I was re-living the eighties!

LUFTHANSA customer review :  5 February 2010 by W Schulz   (Thailand)

FRA to BKK economy class. Flight overbooked and some passengers were seated on the flight attendant seats, during take-off and landing. During the flight they retreated to the staff- quarter on the lower deck. I couldn't believe, but it's true. I'm 1,85 cm tall, however the seats are just a nightmare. Service is non-existing and dare if you ask for a second roll for your breakfast.

LUFTHANSA customer review :  1 February 2010 by Andrew Fischer   (USA)

ORD-MUC on A340-600. Lufthansa's seat-back IFE could use some work. The seat was reasonably comfortable and seat pitch on par with other transatlantic airlines. We were served dinner after takeoff and light breakfast before landing - the size of meals had shrunk compared to the last time I flew the route although the quality was still good. Flight attendants made occasional runs up and down the aisles offering water and orange juice to complement the mealtime beverage service. The cabin crew was a traditional example of German efficiency - did their job fast and well, but without the personal touch. The flight deck was informative. All together good value for the money.

LUFTHANSA customer review :  30 January 2010 by W Linden   (Canada)

FRA-Saigon. Food was okay but nothing to write home about, staff friendly. Plane was packed, got stuck in a middle seat in a B747-400 with ridiculously limited seat pitch, especially for a 10-hour flight. My knees were pushed against the front seat all the time, and I am only 1.71 m tall. Could barely lower the eating tray to flat position although I am not obese.

LUFTHANSA customer review :  30 January 2010 by A Michelis   (Greece)

Munich to Athens. Due to bad weather the flight with scheduled time 19.45 took off at 23.05. No big deal, delays happen during winter time in central europe. The lady at the gate was very patient and kept informing passengers in a professional and pleasant way. At 22.00 she was replaced by another lady colleague who eventually was replaced at 22.15 by the most inappropriate person for this job. This young guy was so rude and unprofessional, with a very offensive attitude towards anybody who dared to ask about the flight status. This is the type of employee that can really destroy the image of an airline. The flight was OK in a 20 years old 320.

LUFTHANSA customer review :  29 January 2010 by C Hermann   (USA)

Philadelphia to Frankfurt . The food was good, sleeping was near impossible as the seats barely reclined. The seats were comfortable for sitting, but incredibly uncomfortable for sleeping. Other than that legroom was pretty nice and everything else was pleasant.

LUFTHANSA customer review :  23 January 2010 by J Béchaux   (France)

TXL-FRA-LYS. Our flight from Berlin was 1 hour late (duration of my connection in FRA), at boarding counter no more indication but when we boarded the cabin crew and captain apologized for the delay and knew that most of us has a connection in FRA so that he would do his best! Then a flight attendant came to see me a little while before landing saying that I had been rebooked - unhappy I was but he was explained to me how to proceed. When I turned on my phone I received a text from Lufthansa confirming my new booking and saying I had to go to Lufthansa Client Service counter. There, I was given my boarding card for the flight of following day and a hotel voucher incl dinner and breakfast in an airport hotel. My luggage also arrived with me in Lyon. Lufthansa can have delayed flights but they know how to handle it and take care of you. They are reliable about service (hotel, luggage, food) and they are helpful.

LUFTHANSA customer review :  23 January 2010 by G Thomassin   (Australia)

Long haul economy on 747-400 on BKK-FRA and FRA-SIN. Ridiculous seat pitch for long haul becomes non existent if passenger in front reclines his seat. No PTV and just 2 films on small far away screens on 12h flights. Food was average. Service was OK but nothing exceptional either. I do not recommend LH on long haul on 747.

LUFTHANSA customer review :  20 January 2010 by Markus Toennessen   (Germany)

FRA-CAS. On time, but the worst seating I've ever had. No IFE, no magazines, no newspapers.

LUFTHANSA customer review :  19 January 2010 by M Costa   (Italy)

GOA-MUC-LED and TLL-FRA-MXP. The first leg was by Air Dolomiti on ATR 42, the service was good and landed on time in spite of terrible weather Transit smooth and the hub is spacious and well-organized. The second leg to LED operated by an oldish A320: no IFE but helpful staff and good service. TLL to FRA on a very old 737: we were boarded on time but we left the gate after 1hour and half due to fuel leakage. We landed in FRA when my MXP flight (the last of the day) was supposed to be taking off but they waited for me and eventually arrived in MXP delayed by 1 hour. My luggage did not make the connection but promptly arrived the next day. Overall, an average experience.

LUFTHANSA customer review :  17 January 2010 by R Skopac   (Croatia)

MUC-CDG-MUC. Onward flight with CityLine E195, delay 0h45. Return flight with A320, delay 1h30 due to bad weather. Professional, kind crew. All explanations and apologies given from crew. Meal (small sandwich) barely existent, but drinks offered twice on these 1h20 flights. Good value for money!

LUFTHANSA customer review :  17 January 2010 by A Fitzcharles   (USA)

I was pleasantly surprised with quality of Economy SFO to Frankfurt, then on to Cairo. The biggest minus was the lack of seatback video or ac power outlets in the 747-400. There was seatback PTV on the Cairo leg. The seat pitch was fine, even with the guy in front of me fully reclined the whole flight. The service, while not effusive, was efficient. I liked being able to move around the cabin and galley and have any kind of drinks the whole flight. The food was not fantastic but better than expected - beer was excellent. A later flight on Cathay had worse food. Everything was handled well by the airline.

LUFTHANSA customer review :  16 January 2010 by O Martynenko   (Japan)

FRA-KIX business class. The load was very low with just 5 passengers in business class. Service was courteous. Food was good, wine selection was impressive. FAs were available during the flight. AVOD features several movies; however, these were identical to offerings from December flight. Amenity kits basic.

LUFTHANSA customer review :  16 January 2010 by Tapani Utunen   (Finland)

HEL-FRA-PEK return on A320 and B747-400. Excellent value in Economy despite the lack on PTVs on their old B747s. Full service with menu cards, meal choices etc. on longer legs, no complaints about safety, meals nor drinks on shorter legs either. Lufthansa cabin crews deserve a bonus for their efficiency and professional attitude.