Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

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LUFTHANSA customer review :  18 March 2010 by Mark Hall   (UK)

GOT-KRK via MUC and KRK-MAN via FRA. Online check-in available via SAS website for LH flights originating in Scandinavia - worked smoothly, however not able to check-in from Poland to the UK online. Check-in good. All flights landed on on time with our luggage in tow which was great considering the transfer times weren't that long. Transfer through Munich on the way out so smooth and even time for a drink in the lounge. Transfer through Frankfurt was OK, though recognise it is a busy airport, however quicker than Heathrow. FA on the flights were friendly. Sandwich and drink adequate for short flights. We flew on CRJ700, BAE146/300 and 737-300 : being 5'11" we commented on how good the legroom was - we like flying the smaller aircraft, however know the bins do not hold that much (not airline specific). Agree that the BAE aircraft are slightly dated though not uncomfortable and toilet on the CRJ700 was the smallest I've ever experienced. Lufthansa continue to provide a good service with friendly staff - it's been a while since we've flown Lufthansa and we were not disappointed.

LUFTHANSA customer review :  16 March 2010 by J Leow   (Singapore)

SIN-MUC return A340-600. Cabin crew friendly and pleasant on both journeys. I am 181cm tall and seat pitch is not as bad as some described. They could be more generous with the portion of food served and IFE can be improved by increasing movie and songs selection.

LUFTHANSA customer review :  16 March 2010 by A Maynard   (UK)

MAN-MUC-MAN A319 Economy. Cabin crew very friendly both ways. Free sandwich / drinks both ways. Easy check in, low fare too (comparable to EZY jet on same route). Couldn't ask for any more. Clean aircraft, modern interior comfy seats, good leg room-even if the aircraft was 14 years old (same one both ways).

LUFTHANSA customer review :  15 March 2010 by James Farrell   (UK)

Amman-Frankfurt. Business Class seats on this A321 where standard economy three across seats with the middle seat blocked. Seat pitch less than that of many airlines economy class seat pitch. Entertainment non-existent on this 4.5 hour flight. I felt cheated paying for business class with such a product. Even the scotch was disappointing with only Dewars offered. How much longer will some European carriers get away with providing such sub-standard product.

LUFTHANSA customer review :  15 March 2010 by E Sale   (UK)

To Johannesburg from Birmingham and impressed with the service. The cabin staff were courteous, efficient and unobtrusive. There were no problems with timing and airport was easily manoevourable. The business class lounge was welcoming and the staff there helpful. The bathroom and shower facilities were more personal and private than those of Emirates in Dubai. Thank you for making a long journey less cumbersome.

LUFTHANSA customer review :  9 March 2010 by Sean Gibbons   (UK)

Lufthansa appear to have a problem transferring checked in baggage for flight transfers and responding to customer complaints. On the most recent occasions I've had the misfortune of flying with them they have left me stranded without any baggage for 48 and 72 hours respectively. They ignore their EU regulatory obligations and any attempt to complain is met with silence. Quite simply the worse airline I have ever had the misfortune of travelling.

LUFTHANSA customer review :  6 March 2010 by D Pyle   (USA)

TLV-FRA-LHR. At 1600 hours we were told by the Lufthansa gate agents that our flight would be delayed indefinitely due to severe winds in FRA which was causing inbound delays. My partner and I went back to the lounge to relax. No sooner did we sit down to eat a snack, we heard the announcement to return to the gate to begin boarding. Once we settled into our seats we were told we would not take off for another 90 minutes. Our jackets were taken by the crew, we were only offered water - no cocktail or champagne. This was my first time in biz class on Lufthansa - I noticed how thin the seats were but still quite comfortable. IFE had plenty to keep one occupied during a long flight. Once in the air flight attendants offered a bag of mixed nuts, meal service was good. We ordered cocktails, a screw driver and a rum and coke, in both cases the flight attendant tried to make them with Gin before we stopped her. Since we were delayed we were curious if we would make our connecting flight, the only information we received from crew was that we had been rebooked and to speak with a Lufthansa rep once inside the terminal at FRA. We parked on the apron and bussed into the terminal where it was complete chaos with many misconnects. At no time did any rep direct us to a counter to get a hotel/meal voucher and to tell us what flight we were rebooked for. The lines were so long at all counters that I figured the wait would easily be 2+ hours. Eventually, I found a Business class counter upstairs that was not too crowded and eventually got sorted out with hotel, meal and flight information for the next morning to LHR. My complaint - it would have been nice if a LH rep met us plane side to direct us vs us spending two hours trying to figure it out on our own.

LUFTHANSA customer review :  4 March 2010 by D Zuk   (Poland)

KRK-MUC-TXL, HAM-FRA-KRK. All flights delayed but one which was cancelled. Lufthansa didn't give me reason why MUC-TXL was cancelled. Planes: CR9 okay, A321 okay, worst was the BAe 146-300 - very old aircraft. This is not 4 star airline aircraft! Food bad. Staff okay. Check-in and luggage also okay.

LUFTHANSA customer review :  1 March 2010 by F Flanagan   (Serbia)

My family were bumped from their flight from Frankfurt to Vienna by a Lufthansa counter attendant that refused to recognise their onward paper ticket with Austrian Airlines from Vienna although they had earlier received their boarding passes for Frankfurt to Vienna. A one year old infant, mother and 12 year old child were the travellers. Lufthansa counter attendant decided the paper ticket was not on his computer screen therefore could not be valid. He then developed the theory that since the onward ticket from Vienna was not valid, a visa was required for Vienna and hence bumped them from the flight with Lufthansa to Vienna.

LUFTHANSA customer review :  1 March 2010 by Savi Mull   (India)

PRG-FRA-CDG A320 and B737. Impeccably clean aircraft and well maintained cabins. The service on both flights was better than expected. Comfortable seat pitch. Cabin crew were friendly and warm. Snack was a cold cheese sandwich on both legs. Both flights on time. Would recommend flying with Lufthansa but the transfer at Frankfurt airport is the thorn.

LUFTHANSA customer review :  28 February 2010 by Eileen Nahum   (Thailand)

LHR-FRA. Due to snow, many flights delayed and cancelled. As we had to abandon our trip and were going nowhere, we decided to stay in London. Unfortunately, LH lost our suitcases! One was delivered within a week, the other took two weeks. We have written to Lufthansa customer services several times for reimbursement of expenses and missing camera but no-one bothers to reply. So much for German efficiency!

LUFTHANSA customer review :  26 February 2010 by James Halley   (Thailand)

I still consider this the best value flight between BKK and KUL. Always on time, plenty of room on a pretty empty 747. And at a return price that Air Asia cannot match. The only downside is that the return flight arrives in BKK and there are no connecting flights to CNX. Overnighted in the airport transit area - not really recommended but I survived thanks to Starbucks.

LUFTHANSA customer review :  22 February 2010 by A Kunert   (USA)

Lufthansa KRK-MUC on old (very old) Avro aircraft, very tight configuration, flight 20 mins late, additional wait time at MUC as no bus showed up for 5 mins. Connecting in MUC to a long- haul flight, very good connecting facilities and organization. Ridiculous seat pitch for long- haul in the back cabin of A330, OK food, good service, good individual IFE and nice cabin crew.