Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports

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A380 cabin

Business Class

We had a terrible time with Lufthansa on a return flight from Barcelona. We used them because we had had good experience in the past, even though they are much more expensive than other airlines. We were denied access to our flight and had to pay $750 extra to take a later flight. We had a terrible time with customer service, who denied our request to compensate us for the extra we had to pay. They offered us 20% of our next flight, which of course we will not use because we will not use Lufthansa again.

Flight from Cologne to Hamburg was cancelled. We were rebooked on a later flight 4 hours later, so we lost a half day. There was no excuse or information why the booked flight was cancelled. I think there were not enough bookings due to holiday and LH shortened the flight plan with their SCORE program. Return flight was late by 30 minutes due to cleaning the aircraft. Flight was full and service was slow, that we had not enough time to enjoy our drinks and snack. Crew did their best, but you can still feel that LH is to try to save all they can. If this goes on, next time we will try other airlines. LH shows the way for Germanwings which will take over of most Europe flights and is getting a low cost carrier.

BOG-FRA, business class on A340-600, April 29, 2013. Flight was dreadful. No offer to hang up my jacket when I entered the plane. Business cabin is not competitive. Food quality, quantity and selection below other airlines. According to the Lufthansa webpage, the menus in business class are being supervised by leading German chefs. When I asked the staff about that I was told that it doesn't apply to the homebound flights. Food I was offered was substandard. Seat comfort was terrible. Outdated, old fashioned business class seats, no linen, no fluffy blankets. Once you lay down your legs are up to you knees under the seat in front of you. Very difficult to leave the seat once in a reclining position. The colour scheme in the business cabin was grim (dark grey and dark blue) and so were the atmosphere and the attitude of staff. Inflight entertainment was disappointing, particularly the extremely poor screen resolution. Plane was 9 years old and the cabin has not been very well looked after. Flight didn't arrive on time in FRA and most passengers missed their connection. In the last few years there has been a visible decline in customer service and efficiency.

Reservations made five months in advance, indicating no fish, please. They decided to serve vegetarian meals, which were awful and they wouldn't change. We were on the big airbus, business class. Nice leg room, but the seats are not comfortable for sleeping. They do recline, but at a severe slant, and hard to get comfortable. We flew from San Francisco to Frankfurt to Rome, and most of the flight was in the dark, but difficult to sleep. Return trip from Venice to Frankfurt, our seats had been double booked, and were full. They instead seated us 2 rows apart in the middle, although we had confirmed seats together, by the window. When questioned, the purser told us that if we didn't like the seats we could just get off the plane. We eventually were able to trade seats with another couple. Wheelchair assistance was good at all airports. Won't fly Lufthansa again.

Flew LH from FRA to ORD in business class. A perfectly awful flight. Business lounge in FRA had awful food (hot dogs only) and cheap wine. Flight food was close: tough veal, heavy cheese laden dishes, etc. Seats were narrow, limited recline and hard as rocks. Even when exiting, coach passengers went first as the flight attendant stood by, bored.

Beginning of May, PAR-MUC-TBS. I travelled MUC-TBS two times in 10 days and the service was excellent. FA services very attentive and friendly. The seat is one of the best in the economy class category. Selection of drinks and food was very good. I should say again that Lufthansa and Turkish airlines offer the best services on this route. My return flight was by LOT Polish airlines which was just terrible experience. Lufthansa is highly recommended airline for travellers to Tbilisi!

BUD to PEK via MUC with A340-600 with great service and nice staff. I was looking forward to the return flight with the A380-800. Aircraft was new and comfortable with enough space to sit and relax with a pretty decent entertainment system. Food tasty and sufficient. Metal cutlery added an even better feeling of eating. The highlight of my trip was incredibly nice and helpful staff.

IAD-FRA-AUH-FRA-IAD. All flights Business Class. First flight from Dulles to Frankfurt was in a new 747-8 upper deck, new business class seat. Very nice, no problems. I hate Frankfurt airport but that's all I'll say for now. On the flight from FRA to AUH tried the in-flight Internet. Very hard to register and pay but it really works well. No drops outs and only a few 'hits'. Rest of flights were old, uncomfortable business class seats.

FRA-JFK-FRA. New Business cabin better than old, but still not competitive. So is the service. Food quality good, but selection below other airlines. Cabin crew mixed: few really nice, especially the younger ones with very poor social and communication skills. Flights on time.

Flew HEL-MUC-BOM, due to strike route got changed to HEL-BRU-IST-BOM. Standard good airline but strict with their baggage rules. Mumbai staff awful. Cabin crew ok, did their job in a typical German way.

Flight to Naples through Frankfurt and was pleasantly surprised with their service and comfort. Flight attendants were attentive and helpful. Drinks are free. The only problem was missing our connecting to the USA coming back because not enough time was provided for connection, only 45 minutes, but with long security lines and a gate on the other side of the airport, there was no way we could make it. They immediately put us on a United flight leaving 3 hours later for Washington. While United staff were definitely more pleasant than American's staff, a glass of wine was $7.

Seattle to Frankfurt and it was really great! A330 seats 8 first class passengers and I had 2A. comfortable and very nice atmosphere. the flight attendants were very friendly and food was more than good. It's much better than United!

OSL-MUC A319 in Business Class. Boarding a mess in Oslo. Only passenger in Business class but not addressed by name or any offer to hang up my jacket etc. Very impersonal service and the warm meal was very tasty, but tiny portions. Take off and landing on time. Would choose Swiss or Austrian over Lufthansa on the Star Alliance European network.

I had flights PAR-MUC-TBS return. I should say that MUC-TBS flight on 25th of April was excellent. The cabin crew were extremely professional and attentive addressing people with smile, and providing excellent service on board. The quality of meals was excellent with great choice of drinks. Both flights (including return) were enjoyable and congratulations to Lufthansa that they keep the quality of service on this route (MUC-TBS- MUC). I recommend flights to Tbilisi with traditional airlines such as Lufthansa and Turkish Airlines. I should admit that the quality of service of the Czech airlines, Lot Polish airlines and Ukraine International on this route has been drastically declines over couple of years. The best low cost choice to Tbilisi is Pegasus airlines which offers good service on board for additional cost.

DUS-ORD-MSY-EWR-DUS. First leg on A340 smooth, quick check-in, boarding and good service in-flight, effective and efficient. Second leg with United no service at all for the two hour flight, just plain "transportation", but on time. Unfortunately for the 6 hour layover, no admittance to the United lounge was allowed for Lufthansa business passengers for some rest after the 9 hour flight. Return flight to EWR was adequate and friendly service at United flight this time. Lounge at Newark in the SAS lounge with extremely rude and unfriendly staff but that is not to blame LH. Flight EWR to DUS on A340, friendly staff. Early departure, arrival on time. Unfortunately, for this 7 hour night flight, no express menu was offered which reduced the time to get sleep (service took over two hours). Overall, positive experience again with LH, efficient, friendly and reliable.

MUC-DUS. Good value of money, friendly staff, drinks (soft and alcoholic) and a small snack.

Several flights over past few weeks: PRG-MUC, LHR-FRA, FRA-PRG on multiple occasions. Lufthansa offers a very consistent European product across its fleet, using the same slimline seats on the A320 family, the older upgraded B737s and the Embraers. Nice to see an airline still keeping a certain level of service: no bag fees, drinks and snacks in short-haul (sandwich/wrap/cake on a 1hr flight), pillows on request. Even a short regional hop will get you at least a soda and a chocolate bar, plus the efficient and professional crew.

LHR-MUC-DXB economy class. Heathrow to Munich perfectly acceptable for a short economy flight, I found the A321's slimline seat OK for the time I was on it and the cabin crew were correct. Munich to Dubai was simply dreadful, purely on account of the seat - cabin crew were good, food as good as it gets in economy (although breakfast was sparse), aircraft (A340-600) quiet and well presented. But the seat! I have never been so uncomfortable in 30+ years of flying. No noticeable padding, no support and hard parts digging into me even when sitting on the pillow and blanket. I was actually in pain after a couple of hours. We were in an exit row (row 26 -- note that window seat has no window) and my wife ended up sitting on the floor. Most of the product is good but I will never go on Lufthansa again because of that seat.

MAD-MUC-DEL-MUC-LHR. All flights on time. Aircraft clean and comfortable seats. Limited choices on IFE, which could be an issue on long flights. Overall value for money airline.

I flew Cape Town to Geneva (via MUC and FRA), return Geneva to Cape Town (via FRA and JNB) all in economy class in March for a relatively high fare. Service was good (Lufthansa standards). As usual, the seats on long haul flights are less comfortable than on the European flights. The biggest disappointment was the A380 leg to JNB. Since this is the flagship aircraft for Lufthansa, I do not understand why they could not equip it with better seats than the old A340 I had on the way out (the legroom seemed to be less as well). The A380 on Lufthansa is not worth booking as it will not meet your "next-gen aircraft" expectations. By the way, the "Z" gates in Frankfurt are a nightmare, avoid them at all costs unless you are training to run a marathon!

I have been flying Lufthansa for 6 plus years now. In the past, they have been good but the last 2 years have been a severe decline in customer service, on time flights, and efficiency. I have flown 10 round trip flights in the last 9 weeks to include Inside West Europe, Asia, and nations in Africa. Of the last 8 flights segments, they were late 6 times in a row. My most recent flight was from Asia which I purchased (premium) a higher cost ticket so I could get a direct flight. However, they had a strike and re-routed me on Emirates! I am sitting at the lounge now and asked a question about what the closest lounge is to my gate and I was snapped at me for no reason and told to get in line to have my boarding pass scanned. I get to my boarding pass scanned was then told me there was another better lounge I could use near my gate! You decide if you are on time for your next "in" Europe flight with Lufthansa or you actually make your connection if flying out of Europe!

MUC-HKG-MUC on A340-600. Most things with these flights were ok, but nothing exceptional. Seat comfort is terrible - couldn't sleep much during those 12 hours as I constantly had to change position and had little place for my feet although I'm not that tall. Even the new hard short haul seats are better. The temperature in the cabin was too high. Inflight Entertainment is disappointing with just a limited selection of movies to watch. The screen resolution is also quite of a let-down. On the outbound flight I didn't have any movies that I hadn't watched/wanted to see, but luckily the return flight featured a couple of new ones that I was actually interested in.

Extremely efficient, smart, friendly professional crew. Best airline I've experienced to date. Very comfortable seats, excellent food and drinks service in economy. Took Lufthansa flights from Manchester to Frankfurt then Frankfurt to Osaka, returning from Tokyo. Return long haul was on an A380 amazing aircraft. Will definitely choose Lufthansa in the future although I have just taken similar flights with a different airline because of a vast price difference whereas 5 months ago Lufthansa offered competitively priced flights.

Bogota-Frankfurt-Bogota, first week of April, both flights as usual in 340-600, nice and quiet aircraft. Check- in, immigration and security in BOG much better now in the new terminal. On the plus side on both flights were the very attentive crew that is willing to go the extra mile, something that not used to be like that some years ago. F&B offering in my opinion excellent with nicely balanced starters and main dishes, and also the right quantities to make you feel comfortable on such a long flight. Leaving FRA spent about an hour in the SEN Lounge in the C Terminal, that one is not as good as the one in B Terminal, but at least with nice Apron views and clean and spacious shower facilities. Only negative point is the seat, but this has been discussed a lot already, so one just has to wait until the new C Class is being installed in all of their long haul fleet. On a day flight and with the neighbour seat empty, the actual one is ok though. All in all by far the best alternative when flying from Colombia to Germany.

GRU-FRA-GRU on B747-400. GRU uneventful, old tired and decrepit airport. Lounges in GRU okay for Business class level, not First. Everything from GRU onwards fantastic. Dedicated First Class seat and Bed on 747-400 is the best. Fantastic service, good Food, excellent sleep, okayIFE. FRA First Class Terminal and First Class Lounge (Terminal 1 B) best in class with extraordinary toiletries and food. Excellent service with Limo to plane.

What has happened to Lufthansa? I have happily endorsed LH in this forum over the past 2 years but this time I can not find many redeeming features at all. Lufthansa from FRA-TLV on A321 in Economy. This aircraft has the new "thin" seats cramming more people in. The seats are incredibly uncomfortable and every move of a fellow passenger from an adjoining seat results in a huge movement and corresponding discomfort. Additionally, there is no in-flight entertainment - not even a flight map on a central screen - for a 5 hour scheduled flight on a 4* rated airline, I find this unacceptable. Further, the food was mediocre and the service was poor and brusque. Not at all the LH I have experienced in the past. I thought my return flight TLV-FRA would redress my assessment but no. The service was even worse and the food almost inedible. Not one follow through the cabin offering water on the entire 5 hour flight.

CDG-FRA-TLL. On-time arrival and decent transfer through FRA this time. Rather odd food served on both legs but let's say it's on par with the competition. Staff disinterested as usual, but kept up a basic level of service throughout. Gate staff should, on the other hand, learn some manners in handling the boarding process: several cases of downright scolding individual people for standing around the gate area, instead of sitting down and waiting for the boarding call.

Flew Cologne to Hamburg April 8th. Morning flight was not as full as usual. Checked in online with seat in the back, at airport the baggage drop LH-staff gave me an exit seat with more room, that was nice. Crew nice and got two drinks, one coffee and one apple juice and a chocolate bar. Flight was on time and pick up of bags was fast in Hamburg.

LH779 - Singapore-Frankfurt in Y class on 11/4/2013. Seated in 87D. Very comfortable and flawless flight. The service was very nice and the staff very friendly and offered a nice and proactive service. It had been quite a while since I last flew LH long distance in economy but there was nothing to complain about. IFE in the A380 was good for a 12 hours flight. There were lots of water served and even the food was absolutely OK!

Travelled Riyadh to Frankfurt. Flight almost 1 hour late departing. No announcements or apologies either in the airport or on the plane. Tiny cold roll, tea/coffee and other beverages available. Never experienced this on any other carrier out of Riyadh. Most Headrest screens seemed to be working well but mine did not. Could not end a programme. Frustrating, but as the offering was so poor compared to Virgin, Emirates, Etihad or even BA it did not matter very much. Summary, smug self satisfied and poor service. Might partly explain why the flight was only half full on the busiest (Wednesday) night out of Riyadh.

FRA-LHR-FRA - A321. First flight to LHR was on time, flight back delayed 30 minutes. Crew were very friendly, both times. It's great that they give free newspaper (f.e. "Financial Times") to every passenger who is interested at the beginning of the flight. Food was ok, because it was a flight early in the morning they gave us delicious, but little muesli. They offer many sorts of drinks, alcoholic and non-alcoholic, but only once a time during this short flight. The seats were comfortable, I had much space although I'm quite large (1.83m). All in all a great flight experience with LH, compliment for the excellent staff.

HEL-FRA-LHR. Rebooked onto Lufthansa after SAS had one of its famous technical troubles. Same person handling both flights, as LH and SAS outsource at Helsinki Airport. Promised to re-tag bag but didn't, which caused great inconvenience. Transfer in FRA a hassle as always, but both flights arrived/departed on time, despite a large amount of passengers being shuttled over from SAS. Service on both flights was abysmal, staff not interested in passengers. After completing the snack service, they went away to chat. Lost bag handling in London was excellent, with fast delivery. Just don't expect personal service (or service of any kind) and they'll get you there.

SZG-FRA-IAD and return in business. Intercontinental leg on new 747-800. Very comfy seating and good service. All flights on time. The only minus point I'd give is for the in-flight entertainment. Almost same selection as the previous month, which makes it a bit boring for a frequent intercontinental traveller. Although the 747-800 has lots of channels, a large number are in exotic languages only, which somewhat limits choice. Otherwise no complaints and I will certainly use LH again.

I flew ATH-FRA-ATH. Check-in both ways efficient, fast and friendly. Service onboard was superb. I noticed that all flight attendants were smiling and had a brief conversation with passengers. Passengers with children were treated even better. Food was good! The in-flight magazine was very good but I had my own book so nothing to complain about! Overall a very good experience and I will definitely fly them again.

FRA-AMS-FRA - Both ways flight was full as it was holiday time. Despite full flight, it took off and landed on time except on the second where flight was late by 15 mins. The crew were pleasant and served sandwiches and drinks. Free newspapers were also offered. Boarding was not chaotic despite full flight. All in all it was a good experience. Wish it was the same for long haul flights.

TXL-FRA-TXL. A320/A321. Both flights (morning, late evening) with late departure (previous delay, flat tyre to be repaired) and late arrival. Lufthansa's domestic product slowly deteriorates - very limited choice of alcoholic beverages, take-it-or-leave-it snack (no options), delays due to too short turn-arounds. Berlin based crew on both flights quite grumpy and seemed not enthusiastic to work at all - something I didn't encounter so drastically on previous Lufthansa flights. Given high price and limited service offers I will see what the competitors have to offer.

Booked non-stop flights from Dusseldorf to Budapest, but the flight was cancelled without explain, rebooked via Munich, so one stop with transfer time only 50 minutes. First flight DUS-MUC was late by 20 minutes and de-icing in an Airbus 320. Small chocolate bar and full bar service. Crew was very nice as flight was not fully booked. Crew kept us informed, that the ongoing flight was waiting and announced gate in Munich. Flight MUC-BUD was late as well, but we made flight time up. Same nice service. Priority boarding was a little strange in DUS and MUC. After all a nice flight even our travel time was longer by 1.5 hour.

Flew Budapest to Dusseldorf on Easter-Monday, original flight in the afternoon was cancelled, so we had to take the evening flight. LH called us to change flight. Later flight was full, sandwich which cheese was handed out, but was not edible due to lactose illness. Full bar service was fine instead. In Dusseldorf we were bussed to terminal, which takes some time to get there. Crew was nice and professional.

ZRH-FRA-TLS-MUC (MUC-ZRH on LX see separate opinion). All flights over Easter. Check-in flawless. All flights left a little late due to weather. All aircraft's 737-300/500 E195 clean and the crews were all friendly and had a smile. Onboard Service consisted of a nice Snack. Either a tasty piece of cake or Sandwich and full bar service on all flights. I enjoy flying with them and I am looking forward to my next trip.

LHR-FRA-VIE. Arrived early for check-in, long queues because of system failure, couldn't change to an earlier flight, no benefits for frequent travellers (lounge, quick boarding), full flight, food so-so, was the same as I had on the way in January. Transfer in FRA was smooth, despite the many level changes in A, as we stand in front (airbridge stand) but needed to be bussed to the terminal. Friendly staff but the minimum they can do. Pretty uneventful and on time.

BLR-FRA-BOS, First Class. First leg on new 747-8I, second on A346. New 747-8 is a very private experience with a crew that does whatever they feasibly can to ensure PAX satisfaction and comfort. At check-in LH ground staff now offer personal escorts from check-in, through security to the plane. In BLR, this doesn't allow you to bypass security queues, but it certainly ensures you have minimal issues getting to the plane. Inflight service was top-notch, with excellent selection of meals and beverages. The cabin was very quiet, with noise-dampening curtains and under-floor insulation. The Bose QC-15 headsets were a nice touch. Bed was very wide and comfortable with pyjamas and a very fluffy duvet and pillow-top. A346 from FRA-BOS is getting a bit tired, but the crew and cuisine make-up for what the aircraft technology lacks.

Hamburg to Zurich. Boarding ok even they did not offer a Business-Class Boarding. Onboard, nice welcome and speech from the captain. Flight left 3 minutes ahead the gate. Shortly after taking off the Crew served the meal. Everything was good despite the fact that they "only" offered a salad. On a flight departing at 6.10 pm I would have expected maybe some Slices of cold meat? Drink selection was good and the crew friendly and professional. On time Arrival in Zurich. All in one a good flight even though LH should maybe improve the meal on an evening flight.

Vienna to Warsaw via Dusseldorf in economy. Clean aircraft and very efficient departure and arrival formalities. The connection at Dusseldorf couldn't have been easier. The crews were friendly and polite and offered a second round of drinks on one of the flights. We were offered a tasty cake with drinks on the flight from Vienna and then a potato salad with chicken from Dusseldorf to Warsaw. An efficient airline and a good service.

Outbound Newark to Addis Ababa to JFK with an Ethiopian connection to Nairobi. As usual Lufthansa offers a predictable high level of service. All aircraft's, 747-400, A330, A340-200 and 600 were comfortable and very well maintained. Food was great especially catering out of Frankfurt, served with metal cutlery, frequent drink runs, they remembered my drink selections and offered 2 at a time with smiles all the way. One time they ran out of meal choices as I was at he rear of the plane, they went to business to get me a meal. IFE not great but bring a book, seats reasonable comfort level, al very friendly smiling crew, luggage arrived promptly.

FRA-ASM, 28-12-2012, LH 592. For Economy it was good. Aperitif, nuts then two meals to choice and during the flight some other drinks. There was a stop at Jeddah. Before we landed at JED we got another light meal with full choice of drinks. After one hour we started to ASM. The Staff served a sandwich and drinks again.

LEJ-FRA-DUS. B737 (500). Choice of drinks and salted crackers with chilli. Staff were friendly. Flight from FRA to DUS takes 35 Minutes on B737. Because of missing bags the flight was nearly 30 minutes late.

YVR-FRA-BCN-MUC-LAX. Seats not the most comfortable on A340's for sitting/sleeping but fine on A321's. IFE limited films. Service inflight excellent with staff responsive to requests and queries. 1 flight delayed and all measures taken to help passengers with connecting flights. Food variable but generally good.

Manchester via Munich to Cape Town. First class Lounge in Munich is sensational. As it was a late evening flight I had dinner which was excellent. Within half an hour of take off I was sound asleep. The seat was very comfortable -a flat bed with a mattress. The crew on the way out were excellent, nothing was too much trouble. When I arrived in Cape town the luggage was on a trolley before I arrived and the landing agent took me to the my hotel car - very professional. The return journey was also good, crew were very professional. An excellent dinner on the flight, then another long sleep - I woke up just about an hour before landing. I had a shower and breakfast in the lounge before connecting flight. In Manchester the luggage was off quickly.

EZE-FRA-SIN return. Outbound flight delayed 16 hours due to bad weather in FRA, airline notified okay but on arrival in FRA almost missed connection to SIN due to lack of information about connecting terminals, no LH employee at gate to direct pax to the A380 terminal (had less than 45 min to connect). Luggage handling okay. Poor IFE on both 747 and A380. Average meals, terrible seating in A380. Staff efficient but a few quite rude. Good thing about LH: safety standards.

FRA-LHR. Completely full A321 flight. Boarding chaotic. On board, new slimline seats which were ok for legroom but I wouldn't want to fly in them for longer than 2 hours. Not particularly attractive or comfortable for too long, they look like bus seats. Cabin Crew were very friendly, smiling all the way. Service consisted of a drink and strudel. Was ok for this 1 hour flight. On time arrival into Heathrow and bags were out swiftly.

MAN-FRA-SIN, HKG-FRA-MAN in J class. MAN-FRA on A320. On time with good staff at check in and on board and nice snack. Z lounge at FRA good for short connection. FRA-SIN on A380. Wonderful aircraft, shame about the seat which is comfortable in upright and cradle, but appalling in sleeping position. Service - excellent, but food so-so. IFE is abysmal both in choice and screen size and location. Bags delivered promptly. HKG-FRA on 747-400. Check in excellent and Thai lounge very good. Same comments re seat, but the staff on board and the food were excellent. IFE poor but on an overnight flight not a problem. B lounge at FRA (near gate B24) comfortable and clean but food selection very poor. FRA-MAN on A321. Again comfortable and on time with an excellent service and very nice food. Bag delivery at MAN slow, but that says more about Manchester Airport than Lufthansa.

ATL-FRA-ATL on A340, business class outbound and economy on the return. Business class is best I have experienced and economy is like business class on US domestic airlines when it comes to attention to passengers. This was my second experience with LH and I would highly recommend this airline. Would like to one day fly on their A380s.

TXL-MCO-TXL. Outbound transatlantic flight on a A340-600 and return on a Boeing 747-400. All flights on time, seat reasonably comfortable for economy, food and IFE overall good. Flight attendants on all flights were pleasant and helpful. In summary, a very positive experience, and I will use them again on this route. New Z terminal in Frankfurt airport is very pleasant with a good selection of shops and dining places.

Copenhagen-Münich-JFK one way 14 Feb. New clean planes on both legs, A321 and A340, both planes on time. Very good service with nice FA's and also good food and wine. We only had 40 min between our flights in Münich but made it though we had to run between the gates with two kids. Ok legroom and seat comfort on long haul flight, individual IFE with good range of movies and entertainment. Fa's walked through cabin several times offering water, drinks and tea/coffee. We like Lufthansa and will choose them again especially for long haul flights.

LHR-MUN-PEK-FRA-LHR. The flight is good in general. Outbound, the flight was slightly delayed and we needed to walk through Munich airport in order to get connection in 30 mins which is a big challenge. On the return flight, the outbound was delayed as well, luckily someone from LH picked us up and to go through a fast track connection, the luggage did not arrive on the FRA to LHR flight but arrived on the 2nd day via courier. Flight seat comfort, food and entertainment is all average, the key is the friendly staff which are always around even during the 10 hours flights overnight, multiple water runs in the night and there are plenty of fruits, snacks, water and juice for you to pick. Good value for money and I will definitely take LH again.

TLV-FRA-TLV on an A321. A big change from years of offering B747-400 on this route. Good points - the crew were cheerful, hard working and happy to serve. Food was good as well. Bad points : these seats are great for two hours, but this 4 hour flight is too long. IFE - none, not even a moving map. No TV screens at all. No music channels as well. 180 pax having to share only 2 bathrooms in the back.

PAR-TBS-PAR via Munich. Very good and friendly service with excellent food and drink selection on MUC-TBS- MUC segments. Crew efficient and friendly. All flights were on time which is great! Highly recommended airline for travelers to Tbilisi. My opinion is that the best product is offered by Lufthansa and Turkish as traditional airlines and Pegasus as low cost airline.

Luxembourg-Frankfurt-Almaty return in economy. Hard product becomes outdated, with cramped seats and mediocre IFE. Catering not too bad, with still a generous meal on this 6 hour flight. The big asset of Lufthansa is its staff, very correct, service minded and friendly. On our way back we had some rowdy passengers complaining loudly about what they perceived was a non-advised stop in Astana (while frequent travellers on this route know this is the case) and the staff handled it very professionally and with a good sense of humour to calm down the situation. Staff and reliability are the main reasons to choose LH, however, they are definitely not the cheapest.

ABZ-FRA-TXL return. On time departures, friendly crew and very good value for money. Food offerings not great but all pretty short sectors so not a major problem. Nice to be served good German beer from a glass bottle though!

FRA to JNB on A380, flight fine, service ok, seats a little cramped, food ok. Check in at FRA slow and confusing. Lots of people milling around little or no staff or information. Autopass scanners had problems. All economy passengers had to funnel through one entrance together with boarding pass scanners made for very slow boarding.

FRA-MCT on 05 Feb13. New lounges in FRA terminal 1C are simple but good and directly at the gates to allow quick boarding! On board experience good: Attentive and friendly staff, very good food and wine. IFE is good but not extraordinary. However, LH business class seats are not impressive by modern standards. Sitting upright is ok but sleeping on a slope is somewhat difficult. It was a daytime flight, so still a nice experience.

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