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LUFTHANSA customer review :  6 November 2009 by W Staab   (USA)

Budapest-Duesseldorf-JFK Economy on A340-300 Budapest-Duesseldorf on Eurowings plane - comfortable seating, small snack, polite service. Duesseldorf-JFK Seats very cramped, no leg room. Meals average, small trays with lots of wurst served celebrating Oktoberfest but at least stainless cutlery utilized. Flight crew attentive, numerous drink runs. At least Lufthansa still offers a printed timetable/schedule of flights which is a plus.

LUFTHANSA customer review :  6 November 2009 by S Tegtmeier   (Germany)

FRA-SOF-FRA. Lufthansa offers a good standard on European flights - good service and good selection of newspapers / drinks. Sandwich was not the best I've had, but ok. On the outbound flight crew very helpful and joking with passengers. On the inbound flight I had a seat next to emergency exit with great legroom. The best of all : 96 Euro for both flights!

LUFTHANSA customer review :  3 November 2009 by M Kaminski   (Poland)

KTW-BCN via FRA and return. KTW-FRA-KTW operated by Cirrus Airlines in Embraer 170. The problem with this part is that very often the flights are delayed that also happened this time. The flight crew was OK, although more smiles would be a nice experience. FRA-BCN-FRA in Airbus with typical Lufthansa quality. Nothing more, nothing less.

LUFTHANSA customer review :  2 November 2009 by Rajan Parrikar   (USA)

SFO-MUC-BOM in First Class. Lufthansa shares United Airlines dismal F lounge at SFO. Check- in chaotic - the F line was swamped. When I stepped into the A340-300 at SFO I saw crumbs of food on an unoccupied seat ahead of me. My own seat seemed to have been properly cleaned. MUC-BOM an A330-300. F cabins in both the planes look identical: 8 seats in a 1-2-1 layout. Lufthansa's F seat is behind the times. It turns into a flat bed, but the seat hardware is outdated. The IFE was listless, with an uninspiring list of films and shows. Lufthansa's in- flight service is efficient, charming and flawless. I am a teetotaler and so have no comments on the fine spirits on offer. The Hindu meal was greasy, so I called in some items off the menu and they were more than edible. Both the flights were on time and otherwise comfortable.

LUFTHANSA customer review :  2 November 2009 by Chris Stern   (UK)

DFW-FRA Economy. A340 Very good flight. Excellent food with a hot breakfast instead of the usual tired sandwich roll served by other airlines. Frequent at seat soft drink service. Good choice of films.

LUFTHANSA customer review :  29 October 2009 by C Mak   (USA)

Business FRA-SFO. Flight attendants were attentive and helpful. The food was good with a respectable selection (though Swiss served the best food.) The seat was old and awful. When in sleeping mode, the seat was not flat, ie. the lower section and the upper section of the seat did not line up and created a pointed angle at the middle, creating discomfort (not to mention that the sleeping mode button did not really work and I had to manually adjust it). It was a 10-hour plus flight. But the airline did not make it mandatory to close the window shades, ie. super bright cabin which made sleeping difficult. Lufthansa had the first class in the upper deck, the front of the lower deck was converted into a giant business class section which suddenly felt like economy.

LUFTHANSA customer review :  28 October 2009 by E Kittson   (Australia)

Denver to Frankfurt in economy. Had to sit in back of plane despite arriving three hours before flight and asking for more central seating. (book your seat online before the flight day). Besides being very bumpy, the flight was a disaster when the air con broke down in our section and there was no air circulation. I saw a service attendant fiddling with something but there was no apology and no explanation. Food was boring and service attendants bored. Not an experience I would willingly repeat.

LUFTHANSA customer review :  28 October 2009 by Soichiro Abe   (Austria)

VIE-DUS on 737-300. Good leather seats with fair legroom. Food service consisted of a barely edible cookie; drink service standard. Flight attendants not too attentive, but friendly.

LUFTHANSA customer review :  26 October 2009 by W Chia   (Netherlands)

IAD-FRA, operated by an old 747. Flew on many 747's before but this was disepointing. No PTV only small screens hanging on the ceiling with poor quality. Seat pitch horrible, and on top of that there was an entertainment box under the seat in front so I had no space for my legs. I would not have mind this if I would have a PTV but that was not the case. Food was below standard. Small portions and it looked cheap. Small salad, a cake, dry bread (not warm) and main meal tasteless and greasy. Had to wait very long for the meal. They started the meal service 2 hours and 15 minutes after take-off. However crew friendly and polite. Would fly them again but would not book a flight if it is a B747 or A340-300 with no PTV.

LUFTHANSA customer review :  26 October 2009 by J Gray   (Thailand)

BKK-FRA-MAN return in Economy. BKK-FRA-BKK on a 747-400, which was cramped and had no personal TVs. Service friendly and polite, and a regular drinks service. Food was poor; tasteless and unexciting, but the drinks selection was good and coming round with Baileys after dinner was a nice touch. Seats were very cramped and toilets could have been cleaned more often during the flight.

LUFTHANSA customer review :  26 October 2009 by S König   (Germany)

DUS-FCO-DUS on Boeing 737-300. I get a really nice fair and in-time flights. Cabin staff friendly but unfortunately the stewardess spilt hot coffee all over my shirt. In Düsseldorf excellent ground services. In Rome they've been okay. B733 is a really old airplane without any entertainment system (but large seats), so on many similar routes LH uses A319/A320 instead of them.

LUFTHANSA customer review :  24 October 2009 by J Mayer   (Germany)

FRA-ORD and DEN-FRA Economy on A340-600. Fare more expensive than competitors. Flight crew friendly and efficient, food ok and many rounds with soft drinks. However seats on A340-600 economy unacceptable for taller passengers on long flights - pitch was 31" and the seat itself very uncomfortable despite new looking cabin. Back pain disappeared after 3 days - would definitely not fly them again in this cabin despite nice personal inflight entertainment system. Lufthansa should consider a premium economy like many other quality airlines do.

LUFTHANSA customer review :  22 October 2009 by Tapani Utunen   (Finland)

HEL-MUC-DXB (A320/A340) and DXB-FRA-HEL (B747/A320) in Economy. Got a very competitive fare and for price paid got professional service plus flights on time. Packed cabins all the way but they managed to give full service with a smile. No entertainment boxes under the seat resulted in more legroom and better sleep on the Dubai legs. Not the newest planes (A340 and B747) but efficient crews and fantastic value.

LUFTHANSA customer review :  19 October 2009 by L Strom   (USA)

Charlotte to Munich return on A340-600. I have just used the A340-600 for the first time. Horrible seat pitch and width, especially my 48F seat. Extremely difficult to get in/out but nearly impossible with seats in front of you reclined. Box under seat in front limited stretch. There is no place to stand and stretch your legs, told by crew to stand downstairs by the toilets. I will fly other airlines to avoid 31" pitch. Also, I believe that the Munich inflight service is inferior to Dusseldorf.

LUFTHANSA customer review :  13 October 2009 by Nick Fortuna   (Australia)

SIN-FRA-DME, DME-MUC-VIE, VIE-MUC-SIN on a mix of 747 (in J) and 340-600 in Y and various Airbuses for the European flights. This was the first time in over three years I flew long haul on LH. I upgraded to J using E-vouchers and frankly, the experience was disappointing. Seat was the lie-flat type, quite lumpy in places and not that comfortable. Can't comment on the dinner, but the breakfast was exactly the same I got in Y two weeks later. And it was simply plonked down on my tray, no linen, nothing. With the comment - oh, we nearly forgot about you, I hope you wanted the cooked breakfast. In J! The short-haul was the usual Y-class experience. Efficient, courteous, but nothing outstanding. Luggage made it despite one tight connection in MUC. IFE on long-haul AVOD in J and on A340-600 Y.