LUFTHANSA    Customer Reviews and Passenger Trip Reports

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LUFTHANSA customer review :  20 November 2009 by Frank Walthers   (USA)

Nearly empty Business Class trip FRA-DTW. Staff extremely attentive, my special meal was better than the regular food served. Wine selection excellent, recommendations by FA. Seat comfort is fairly good, although the seat cannot be reclined to a fully flat bed. Check in and ground staff in FRA and DTW friendly, aircraft tidy. Only the amenities were pretty poor, but I received everything I wanted on request.

LUFTHANSA customer review :  18 November 2009 by Jeffrey Leong   (UK)

The worst thing with Lufthansa was not their service onboard - cabin attendants were actually quite pleasant and cabin was clean - but it was the transfer at Frankfurt airport , which was a bit of a nightmare. We flew Edinburgh to Frankfurt with connection Frankfurt to Prague. They did not seem to allocate enough time for passengers to transfer from one flight to another. When we landed in Frankfurt, we were asked to "run" to the next flight. We had to climb up to next level to get the monorail to the next terminal, rushed around like rabbits, pass through immigration, through slow security checks and the poor signage did not help either. If we were elderly and could not run like marathon runners, we would not have made it. The return flight (PRG-FRA ) was worse. On a sunny morning in the tarmac of Prague airport, we sat on the plane for 30 mins as the flight purser announced said Frankfurt Airport was fogged in and planes landing there that day were delayed as they had to "space" flights landing further on foggy days. We were assured all transfer passengers on Lufthansa would still get to their flights as planned as the airline have a list of those passengers. He said that before landing, an announcement would be made to inform us what to do upon arrival. We thought, how efficient Lufthansa was. How wrong we were! Just before landing, we were told there was no information from Frankfurt airport, and advised that meant there was no changes to our transfers and we simply had go to our connecting flights at pre-appointed gates , which were already on our boarding cards. Upon landing, Lufthansa took its own sweet time to disembark passengers while transfer passengers fretted. On the tarmac, we were held in a transfer coach for about 10 more minutes, and by the time we reached the departure gate, our flight to Edinburgh had left. There seemed to be a total lack of communication between Lufthansa on the ground in Frankfurt airport and on their planes. So much for German "efficiency", I think that was a disgrace! We ended up having to fly from Frankfurt to London, and London to Edinburgh, which added about an extra 7 hours to our journey. Lufthansa management should look at their poor performance at transfers at Frankfurt airport and lack of communication, they are letting the other parts of the airline down.

LUFTHANSA customer review :  15 November 2009 by James Halley   (Thailand)

BKK-KUL-BKK. The best way to fly to KL from Bangkok if their schedule fits. I saved over 2000 baht by flying TG/LH combination from Chiang Mai to KL, as against flying direct from CNX with Air Asia, the alleged low cost carrier. Because 95% of the passengers using the service from FRA get off in BKK, The aircraft (a 747) is virtually empty going on to KL. On the way back there were 15 pax in the rear economy cabin. The quality of the snack offered has improved considerably and wine or beer is offered to go with it and coffee is available on request afterwards. Looking at the prices for my December trip to KL, the savings are going to be even greater. I only hope this route survives and that LH dont pull it, as several other european carriers did with their onward runs to Singapore from Bangkok.

LUFTHANSA customer review :  15 November 2009 by D Parsons   (USA)

CLT/MUC/OTP in business. Seats great and my wife slept most of the way. Meals excellent and wines were fantastic. Did not use IFE very much as we both slept quite a bit. Connection in MUC quick and easy. Returned VIE/MUC/CLT. Thanks to LH we could overnight in MUC and was considered a connection. We don't like the early morning departures from the connection cities in Europe so we left VIE the night before our 11:40 AM MUC/CLT flight the following day. The local hotels are great and easy to get to with shuttle services. Return flight had a 45 minute delay in MUC with an on-board navigational computer. I read most of the way back but did watch 1 movie. Wife slept most of the way. Meals were good on the return however they ran out of our selection and had to choose another. Also ran out of the "pretzel" bred on the first pass thru the cabin. Small stuff though. Overall the flights both ways were excellent and we plan to fly with them again.

LUFTHANSA customer review :  14 November 2009 by Ron Kuhlmann   (USA)

Kuala Lumpur/Bangkok but done with style and efficiency. The crew was attentive and the meal was very good. I continue to appreciate the consistency of LH's offer irrespective of where one boards.

LUFTHANSA customer review :  11 November 2009 by D Gill   (UK)

MAN-BOM. The lack of an online check-in facility annoyed me as we couldn't pre-select our seats. The middle seats we ended up in were ridiculously small, so much so that the passenger in front couldn’t recline fully back and my 11 year old son, who is not that tall, was getting cramp in my legs. The flight attendants were not rude but weren't helpful either. Wouldn't use again for a long haul flight.

LUFTHANSA customer review :  9 November 2009 by T Iversen   (New Zealand)

YVR-FRA in business. I have previously written critical comments about this flight, but had a different experience this time. The seating is still not comfortable compared with newer flat beds, but food and service was excellent. Meals generous and well prepared, wine list was good, and FAs attentive and pleasant. The flight was combined with Air New Zealand from AKL- YVR, and was several thousand NZ$ cheaper than flying Air New Zealand all the way to Europe

LUFTHANSA customer review :  6 November 2009 by W Staab   (USA)

Budapest-Duesseldorf-JFK Economy on A340-300 Budapest-Duesseldorf on Eurowings plane - comfortable seating, small snack, polite service. Duesseldorf-JFK Seats very cramped, no leg room. Meals average, small trays with lots of wurst served celebrating Oktoberfest but at least stainless cutlery utilized. Flight crew attentive, numerous drink runs. At least Lufthansa still offers a printed timetable/schedule of flights which is a plus.

LUFTHANSA customer review :  6 November 2009 by S Tegtmeier   (Germany)

FRA-SOF-FRA. Lufthansa offers a good standard on European flights - good service and good selection of newspapers / drinks. Sandwich was not the best I've had, but ok. On the outbound flight crew very helpful and joking with passengers. On the inbound flight I had a seat next to emergency exit with great legroom. The best of all : 96 Euro for both flights!

LUFTHANSA customer review :  3 November 2009 by M Kaminski   (Poland)

KTW-BCN via FRA and return. KTW-FRA-KTW operated by Cirrus Airlines in Embraer 170. The problem with this part is that very often the flights are delayed that also happened this time. The flight crew was OK, although more smiles would be a nice experience. FRA-BCN-FRA in Airbus with typical Lufthansa quality. Nothing more, nothing less.

LUFTHANSA customer review :  2 November 2009 by Rajan Parrikar   (USA)

SFO-MUC-BOM in First Class. Lufthansa shares United Airlines dismal F lounge at SFO. Check- in chaotic - the F line was swamped. When I stepped into the A340-300 at SFO I saw crumbs of food on an unoccupied seat ahead of me. My own seat seemed to have been properly cleaned. MUC-BOM an A330-300. F cabins in both the planes look identical: 8 seats in a 1-2-1 layout. Lufthansa's F seat is behind the times. It turns into a flat bed, but the seat hardware is outdated. The IFE was listless, with an uninspiring list of films and shows. Lufthansa's in- flight service is efficient, charming and flawless. I am a teetotaler and so have no comments on the fine spirits on offer. The Hindu meal was greasy, so I called in some items off the menu and they were more than edible. Both the flights were on time and otherwise comfortable.

LUFTHANSA customer review :  2 November 2009 by Chris Stern   (UK)

DFW-FRA Economy. A340 Very good flight. Excellent food with a hot breakfast instead of the usual tired sandwich roll served by other airlines. Frequent at seat soft drink service. Good choice of films.

LUFTHANSA customer review :  29 October 2009 by C Mak   (USA)

Business FRA-SFO. Flight attendants were attentive and helpful. The food was good with a respectable selection (though Swiss served the best food.) The seat was old and awful. When in sleeping mode, the seat was not flat, ie. the lower section and the upper section of the seat did not line up and created a pointed angle at the middle, creating discomfort (not to mention that the sleeping mode button did not really work and I had to manually adjust it). It was a 10-hour plus flight. But the airline did not make it mandatory to close the window shades, ie. super bright cabin which made sleeping difficult. Lufthansa had the first class in the upper deck, the front of the lower deck was converted into a giant business class section which suddenly felt like economy.

LUFTHANSA customer review :  28 October 2009 by E Kittson   (Australia)

Denver to Frankfurt in economy. Had to sit in back of plane despite arriving three hours before flight and asking for more central seating. (book your seat online before the flight day). Besides being very bumpy, the flight was a disaster when the air con broke down in our section and there was no air circulation. I saw a service attendant fiddling with something but there was no apology and no explanation. Food was boring and service attendants bored. Not an experience I would willingly repeat.