Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports   Lufthansa   659 reviews an official 4-Star Airline   Add your Lufthansa Review   Lufthansa detailed 4-Star ranking   Read Lufthansa Italia passenger reviews   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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LUFTHANSA customer review : 31 July 2010 by J Taplick   (Germany)

FRA-SIN-FRA. Outbound flight okay but nothing special. Return flight from Singapore was excellent in all ways. Very friendly and attentive cabin crew. Purser introduced herself to status customers after boarding, personal and friendly service. I was able to sleep for almost 7 hours. The arrival lounge in FRA is very useful after a 12 hour flight - one can have a shower and breakfast before moving on.

LUFTHANSA customer review : 29 July 2010 by C Roberts   (USA)

MUC-BOS in A340-600. Crew friendly, smiling, consistent drink runs. Food as expected on an economy flight. Addition of IFE helps on these planes for long hauls. Overall a very good flight.

LUFTHANSA customer review : 28 July 2010 by F Hryn   (Canada)

MUC-IAD, on A330. I usually fly Air Canada to Europe but was pleasantly surprised with the long-haul product offered from Lufthansa. Excellent service, tasty meals, frequent drink runs, multilingual staff, and constant updates from the cockpit all added up to a pleasant, if not fun travel experience. Seatback entertainment system with great choice of programming.

LUFTHANSA customer review : 27 July 2010 by J Schwind   (Switzerland)

FRA-VIE economy. Used web check-in and dropped off baggage at train terminal - more easy than main terminal building. Lounge in Frankfurt (A) nice, with new seats. Selection of drinks good and a range of food, (hot dogs and soup) and cold food. Flight nothing spectacular, some drinks and small bag of toasted bread crisps - very disappointing, especially when compared with OS on the same route. Arrival in Vienna, luggage arrived within 10 minutes. All in all, nothing special.

LUFTHANSA customer review : 27 July 2010 by J Billet   (Japan)

Japan to Munich and Frankfurt to Narita in C class. Attentive FAs, good service and good food. Return on the A380. Great attention devoted to serving the food and a good variety of breads offered. Lounge at FRA nice, in particular since leading directly to the boarding gate. Would fly the same routes and LH again.

LUFTHANSA customer review : 26 July 2010 by J Jensen   (Denmark)

FRA-LHR-FRA in business class. All in all nice service, and on return the passengers were adressed by name. But things like having to ask for a second cup of coffee, not having white wine onboard, forgetting the bread with the meal, and service being slow does not really match flying business class. The check in at London seemed over crowded, but once I realized where the Gold/First class check in area was, not waiting time at all. Star Alliance Gold lounge in Heathrow terminal 1 is nice, and I have to say that of the terminals in Heathrow, 1 is the most pleasant one to fly from So a plus for that. But it seems that Lufthansa focuses a lot on their long haul business class, and not much on short haul business class.

LUFTHANSA customer review : 25 July 2010 by J Grant   (UK)

Every Lufthansa flight I took on a recent trip from London to Leipzig was late. I even missed a connecting flight due to this and had to spend 6 hours in Frankfurt airport. I was refused boarding on my return trip to England as they were not satisfied with my UK visa, even though I am a permanent UK resident. I am still not sure why UK immigration is any of Lufthansa's business. I was stranded in the Lufthansa service office for hours with not so much as a glass of water offered to me whilst they were supposedly contacting London. In the end they were happy to let me board a plane, 8 hours after my intended flight, for an additional 50 Euro booking fee. It came as no surprise that the flight in question was late, and I eventually got back to London just before midnight when all public transportation shuts down, and had to take another 3 hour-long night bus to get home. Not so much as an apology or kind gesture from Lufthansa for the inconvenience. On all flights the food was poor, aircraft were old, and service staff were exceedingly unhelpful.

LUFTHANSA customer review : 22 July 2010 by A Burhan   (Austria)

FRA-ICN. Outbound flight on new A340-600 aircraft. Cabin crew good, IFE just average. As for catering, it was next to an appalling experience. For the same amount spent on this route in Economy Class, you can definitely get more out of service and atmosphere with other Star Alliance carriers.

LUFTHANSA customer review : 22 July 2010 by H Kohler   (Australia)

EZE-FRA in Business. Crew worked well, food excellent. Entertainment system I would give it a seven out of ten.

LUFTHANSA customer review : 22 July 2010 by I Ekaterini   (Greece)

YUL-MUC. I had taken the same flight three years ago and had found the service and food good but the entertainment lacking (only a main screen). This time we had screens at our seats, with a selection of movies, tv etc - they also had a first class selection of CDs. Food main course was good, breakfast boring (just a bun), cabin staff attentive.

LUFTHANSA customer review : 21 July 2010 by Bill Antosiewicz   (Poland)

MIA-FRA-WAW, connection and flights were great. Miami to Frankfurt an upgraded B747-400. The seats adjusted nicely and inflight entertainment great. The food was delicious and service was impeccable. The lounges at the airport in Frankfurt were packed. Frankfurt-Warsaw was in a standard plane with 3-3 rows with the center seat unoccupied for business.