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Lufthansa Customer Reviews and Deutsche Lufthansa Passenger Trip Reports



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Lufthansa Customer review :  31 October 2014 by U Fritsch    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took flight LH 494 from Munich to Toronto on October 23, 2014. Flight was 1 hour delayed, departure as well as arrival. Plane was technically up-to-date. On-board personnel and service was satisfactory. All equipment worked without fail. Seats were reasonably comfortable and provided satisfactory space. Entertainment program provided wide range of choices. All-in-all, good flight, despite the delay.



Lufthansa Customer review :  31 October 2014 by Dimitrios Salampasis    (Luxembourg)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a Lufthansa frequent customer and I have always enjoyed their service and timetable. My flight experience from YUL to MUC left me with a bit of mixed feelings. Even though the flight is not that long approx. 7 hrs the plane was fully packed with people and the seats were really uncomfortable. It was not possible to move around and not even sleep. Furthermore, the passenger in front of me considered her right to keep her seat not in the fully upright position during the entire flight leaving me with very limited space. And when I asked the flight attendants to tell her to bring her seat a bit further up so as to have some space myself I was taken by surprise to hear that they could not wake her up and that I should simply do the same or change seat (I seat that I had pre-selected and paid). Maybe Lufthansa needs to reconsider the number of passengers and luggage allowed for long- haul flights and not treat passengers as commodities to that respect.



Lufthansa Customer review :  31 October 2014 by R Thut    (Switzerland)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-BRE-FRA last weekend. Outbound was really good. Cabin Crew very friendly. Always had a smile on their face. Service was very good. They served a cold breakfast which was very good. The way back to FRA was more or less OK. Was not that friendly. What annoyed me was, that there were 3 flight attendants as "Business Class Passengers" seated. Not my thing at all, that staff flies business class and chit chat all the way loudly. Sorry folks of LH, but keep things a bit down, especially when you have paying business class passengers on flights. Seat them either in the back close to the galley or on a jump seat when the flight is full. I recommend this airline because the way to BRE they did go the extra mile.



Lufthansa Customer review :  31 October 2014 by D Ito    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEX-FRA with B747-8 new business class seat. On time flight and friendly crews. New seat was comfortable however, if you have a window seat, you need to stride over an aisle seat passenger on the relax/sleeping position. Meals were quite simple, no good nor bad. No impression, and just snacks, sandwiches were served between meal times. BOSE noise cancelling headphone worked quite good. New Entertainment system for 747-8 was excellent. USB port didn't work. AC power outlet worked.



Lufthansa Customer review :  31 October 2014 by M Marchetti    (Italy)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-JFK flight LH410. Good on board service. Economy seats really to small for a continental 9 hours flight (central row, one of the last in the rear of plane). If you want to choose your seat during booking or before check-in, you will be charged an additional fee.



Lufthansa Customer review :  28 October 2014 by N Bojkova    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH495. I flew from Munich to Toronto. The flight was very relaxing with excellent service and food. I arrived to some extent relaxed despite of the long trip.



Lufthansa Customer review :  28 October 2014 by W Coulton    (Australia)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Short hop FRA-DUB on A321. Check in and cabin crew friendly. Decent snack served on this 2 hr flight. Departed on time and arrived early. The slimline seat provided extra legroom and was OK for this length flight, but may be a bit hard if the sector is longer. Very happy to use again, at least on European sectors.



Lufthansa Customer review :  23 October 2014 by A Bland    (UK)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester-Chisinau via Munich. Initial outward flight delayed due to crew 'being stuck in traffic', although all passengers were waiting at the gate on time (it was a full flight). Standard of slimline seating on Lufthansa flights not comfortable at all (way too hard even for relatively short flights). Cabin crew pleasant and drinks / snacks ok. On return journey Lufthansa had another delayed flight back to Manchester with plenty of seats still available that would have got me home much earlier than my booked flight, but their 'customer service' staff in Munich wouldn't entertain allowing me on it, that would be far too helpful for them. All in all nothing special for the price, far too inflexible / not focussed on customers and I'll avoid Lufthansa in future for that reason.



Lufthansa Customer review :  23 October 2014 by T Noone    (Germany)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently flew on Luthansa Flight LH414 (Munich to Washington D.C.). Plane was good but the service was marginal. Flight service was very rushed. One got the impression that they wanted to get everything done quickly so that they could sit in the back and talk which this is what they did. I sat in the last row of the plane.



Lufthansa Customer review :  23 October 2014 by Lekon Niels    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with a A330 from Munich to NYC (JFK airport). It was a pleasant trip. Comfortable seats, nice and very helpful flight attendants. Unlike e.g. British Airways which I have used for my last two trips to North America the catering on board was great. Additional water or juice e.g. was served regularly. The snack before landing consisted of Weißwurst Pralinen and a Laugenbrötchen which was very delicious. I asked for an extra portion which I got without any hesitation. They would have thrown away any leftover food anyway so I thought eating another portion would be better as it was extremely good. The only downside to the flight was that the aircraft engines are quite loud compared to other aircraft's. Also, the choice of films could have been better. Overall I was very satisfied.



Lufthansa Customer review :  23 October 2014 by Matthias Ullrich    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH494, MUC-YYZ. Airbus A330-300 (333) V1 (re-vamped interior with the new LH biz class seats), seated in eco, emergency row 30, window seat pair. Status customer with LH (senator), travelling with partner. Ground service (baggage drop-off, lounge etc.) seamless as always. Sky service attentive, quick, quiet, very professional, little kids of other passengers, and elderly passengers, all taken care of with help. Sky catering as good as you can expect in eco, little treats added to the overall good level. New version of LH safety script at taxiing is much improved, easy-to-understand, delivered at the right, slow pace w/o becoming dragging and boring. Also no bothering bold music during take-off/landing times, as with some other *A carriers. Overall, LH manifests that they are of course not the cheapest, but they quietly excel in numerous details by those few percent compared to others. You just feel that little bit less worn after an LH eco long-haul, as you might do after one with other carriers.



Lufthansa Customer review :  23 October 2014 by Thomas Pornschlegel    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent lounge at IAD with pre-flight meals. Direct boarding of the aircraft from there. Unobtrusive, friendly service. Excellent sleeping comfort in the first class cabin.



Lufthansa Customer review :  21 October 2014 by T Mahr    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just off LH2051 TXL-MUC. Probably ranks as one of the worst flights ever - no welcome onboard, plane totally full, however no help from crew in stowing luggage - busy chatting among themselves. Pilot eventually told us they would delay the flight if we did not manage to stow baggage ourselves. Rude and snotty service inflight with no smiles. Seats uncomfortable and too short. In addition to that all flight delayed as usual. LH is going downhill.



Lufthansa Customer review :  13 October 2014 by Svensson Dan    (Sweden)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent service and customer focus on the flight LH474 to Montreal. Quick and fast check in and boarding. Flight departure was delayed due to technical problem with luggage room with 1 hour, but was partly caught up during the trip. Good and continuous information about the repair status by the flight officers.



Lufthansa Customer review :  13 October 2014 by A Bergmann    (Austria)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH 409, Newark to Dusseldorf in September. Flight was operated by an older A340-300, which was in very good condition and had nice inflight entertainment on big personal screens (much better than on Lufthansa's A330s at the moment). IFE featured loads of movies and fancy stuff such as real time speed / altitude. Flight departed about 1 hour late. Nevertheless, I could easily catch my connection to Vienna. Food was alright, could have been a little more, though. Drinks were always available. Cabin crew did a great job, very friendly and professional. Seat comfort was good for Economy Class, enough legroom and I like the 2-4-2 seating. Changing in Dusseldorf was very convenient (small distances and a nice airport). I'm usually very satisfied with Lufthansa.



Lufthansa Customer review :  13 October 2014 by A Palomo    (UK)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX to Munich via Frankfurt and Munich to Birmingham inbound. Could not fault the flights I had with them. Service was very good and cabin crew attentive. Travelled with two friends for the Oktoberfest who were both 6ft 6in and I am below 6 ft. Both of my tall friends had no complaints with the legroom. Baggage arrived on time. All in all flights had been hassle-free. Only downside is lack of entertainment but for a short flight it was barely noticeable. Will definitely fly with them again.



Lufthansa Customer review :  13 October 2014 by J Braun    (Austria)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-JFK, 747-8 in First Class. Truly First Class experience all the way, from the exclusive feel of the FCT at Frankfurt, limo to the plane and then a very warm and professional welcome from the fantastic crew. Cabin 7/8 full. Seats 1A and 1K are great for people traveling together although not the most private. Beautifully elegant cabin, comfortable seat/bed and simply wonderful service. Only the food was disappointing - nothing special and poorly presented. Excellent wines. Bags first off at JFK and off the plane and through Customs within 20 minutes! Would definitely fly again.



Lufthansa Customer review :  13 October 2014 by Uwe Günther    (Switzerland)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-LAX and return. New business class is very comfortable and Lufthansa crew is always friendly. Food was also good, generous portions and very varied. Only downside on LH is the entertainment system. They could add more recent movies to their list.



Lufthansa Customer review :  13 October 2014 by Andal Raghavan    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife flew on 10/6/2014 from Newark NJ on Flight LH 403 to Frankfurt and from Frankfurt to Chennai, India on Lufthansa LH758. For health reasons, my wife needs a wheelchair as she has trouble walking. We requested a wheelchair for her at the Newark, Frankfurt and Chennai airports. Everything was fine in Newark NJ. However, when she arrived at Frankfurt, no wheelchair was provided. Lufthansa staff advised her there was no wheelchair and to walk slowly. When my wife told them she can hardly walk and carry the carry-on luggage, they ignored her. Finally, one Lufthansa staff walked her to the bus to the next flights terminal, but she did not help in any way. Seeing my wife’s inability to move the carry-on, another kind passenger helped her. When she arrived at her terminal, she had to wait for the cart to drive her to her gate. Lufthansa staff needs to be trained in customer service, especially service to individuals who need assistance. These flights are not inexpensive, and there is no excuse for this type of rude and incompetent service.



Lufthansa Customer review :  9 October 2014 by Stephan Wismann    (Canada)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Entertainment System and reading lamp didn't work and this is not the first time. I traveled 7 times this year between Canada and Germany with Lufthansa and 3 times the entertainment system at my seat was broken. Especially on such a long overseas flight, it is unacceptable!



Lufthansa Customer review :  13 October 2014 by John Comissiong    (Germany)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3 of 4 flight segments this year have all been delayed. The last one being this morning from BCN-FRA over 30 minutes late. On the outbound FRA-BCN economy passengers were served half of a sandwich. That's how far LH has sunk now.



Lufthansa Customer review :  9 October 2014 by Olle Olerup    (Sweden)

Rating 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lufthansa flight LH763 from Delhi to Munich, October 4th 2014. Out-dated and worn business class seats. Possible to recline fully, but narrow. Really close to non-existent service. Despite few passengers in business class very slow and inattentive service. After initial take-off beverages no more drink service of water or anything else. Food quality like in a cheap charter flight. No one of the staff bothered to serve a quick breakfast to those passengers who wanted to sleep a bit longer, not even a cup of coffee.



Lufthansa Customer review :  9 October 2014 by Edwin Eisenberg    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 427, PHL to Frankfurt on August 23 2014. This flight was supposed to have new business class. The video was non-functional and my seat would not operate properly. We were in 4A and 4C. At the end of the flight the flight attendant found a large water bottle in the mechanism inside the seat cushion. Headphones were loose attached to the console and not in separated plastic bags. Drinks were horrible. The flight attendants were nice. The stewardess told us at the end of the flight that planes were switched in Frankfurt.Our flight from Frankfurt to Athens was on a 321 airbus. Business class was 3 thin coach seats with no one in the middle seat.



Lufthansa Customer review :  6 October 2014 by V Ladhani    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TXL-FRA-RIX: Both the legs were operated by A321. Crew were pleasant on both the flights especially that onwards to RIX. They were lively, willing to help and didn't mind making small talk with passengers. Like all LH flights, even this one was refitted with Recaro seats and ceiling attached TV. Passengers were served muesli bars on first leg and on the second leg, yoghurt dip with freshly chopped fruits - this is what disappoints me as LH takes pride in being full service airline. Previously they at least served freshly baked bread rolls and sandwiches. LH should really reconsider on snacks they serve as I believe 120 mins are enough to serve a proper small meal although the crew is saving grace and made several drink rounds. I have travelled extensively on different airlines and wouldn't hesitate to suggest LH to up their game.



Lufthansa Customer review :  2 October 2014 by Lutz Reinhart    (Romania)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 465, 9/21/2014. Lufthansa provided excellent value, a very pleasant flight experience and great professional staff from pilots to cabin crew! It is always a pleasure to fly with Lufthansa because their crew really values you and gives you the best flight experience possible. The cabin crew were very responsive. The seats were comfortable. There is none of the nickel-and-diming miserliness other airlines seem to specialize in. The service is prompt, courteous, and generous!



Lufthansa Customer review :  2 October 2014 by Christian Streuber    (Germany)

Rating 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 464. The plane was changed between flight booking and the flight itself, therefore all passengers (especially families) could not sit together as originally planned. Everything was mixed up. The way the flight attendants worked with this was not very helpful. Many children were on this flight. The flight back was much better. Nevertheless I would book Lufthansa again.



Lufthansa Customer review :  2 October 2014 by Eelco van den Heuvel    (The Netherlands)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUS-LHR-DUS. One of the last LH-routes out of Dusseldorf, because LH has transferred almost all European and domestic flights to Germanwings. That's a pity because once again LH showed why it's a great airline. Friendly staff -ground and air - and a very punctual performance on both legs. Tasty sandwich, two drinks and reasonable comfort on the A320. A little more expensive than the LCC's but it's worth it. LH stays my favourite airline. And once again Dusseldorf airport is a breeze.



Lufthansa Customer review :  2 October 2014 by J Busse    (Canada)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AC 9433 - LH476 on Tuesday, Sep 23rd 2014. Innovative food. Good service. Generous inflight entertainment. Seat is as uncomfortable as everybody else's in economy.



Lufthansa Customer review :  29 September 2014 by Natalia Massingill    (USA)

Rating 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH436 from Krakow to Frankfurt, flight delay 1 hour due to bad weather in Frankfurt, end up missing connecting flight to Chicago by few minutes. Big confusion at the airport being sent from station to station 4 times before we finally got to ticket agent, than we waited 4 hours to get new flight out of Germany for next morning! Frankfurt to Dusseldorf to Chicago and again delay of 40 minutes and almost missed Chicago flight again, thank goodness the airport is small as we got on the plane at the last minute. Airbus is definitely more comfortable than the Boeing 747 - not enough leg room even for someone 5 ft 5, seats too narrow - misery for 9 hours. Staff very nice and pleasant.



Lufthansa Customer review :  29 September 2014 by Fraser Ann    (UK)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our return flights MAN-Munich, LH2503/2 Aug 26 and Sep 23. Consistently reliable, friendly and courteous staff. Cabin in reasonable condition. Very happy to fly Lufthansa on this route. We also flew return MUC-YVR, LH476/7 on the same dates. Outbound 26 August. Inbound 23 September. The business class seats were fine, we were in rows 4 and 11. For me row 4 was far more private. Seats fine but not as good as Qatar's 777 flights. Comfortable, reclining and flat for overnight. Slept reasonably well. I'd do this again at the right price. Food fine with reasonable variety. Staff efficient without being engaging, whereas staff on the Manchester leg were more friendly and charming on both flights than the long haul crew. Overall happy with experience but do think the long haul staff should be more engaging.



Lufthansa Customer review :  25 September 2014 by J Stein    (USA)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Frankfurt to Newark, NJ, on the last leg of a 4-leg trip to Turkey, and flew in Business Class on a 747. My seat was dirty, with crumbs in the glasses holder, wasn't able to use my own headphones for in-flight entertainment, and the movies system was slow, unresponsive and had few movie choices. I watched a DVD that I brought rather than dealing with these issues. The food was ok but unimpressive, although the croissants were fresh and tasty. I thoroughly enjoyed the red wine and was constantly refilled, as well as coffee when I switched, and the seat was comfortable once I was able to manipulate my 6'1" frame into a comfortable position. All in all, the flight was fine but I wasn't as impressed as I should have been.



Lufthansa Customer review :  23 September 2014 by K Frech    (USA)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight staff were very friendly and committed to providing good service. Food quality was just okay, and the portions were too small for an 11 hour flight. Seating was very uncomfortable, providing very little leg room.



Lufthansa Customer review :  23 September 2014 by Fargel Matthias    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brand new airbus A330 from Munich to Vancouver. New inflight entertainment with rich variety of movies and music. However, the sound volume was far too low for enjoying the acoustics. Seats in Economy improved. Best of all, however: very clean washrooms during the entire 10.5 hr flight. Flight attendants went in with gloves quite frequently. Food in economy class was ok, I always pre-book Asian Vegetarian, which seems to be a "winner": tasty and sufficient.



Lufthansa Customer review :  23 September 2014 by C Currie    (UK)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH721, PEK-FRA, Airbus A380. Advance online seat reservation was not working, but able to get an aisle during online checkin - which opened earlier than the advertised 23 hours before the flight, so most good seats were gone. Seats are very cramped - 31 inch pitch is too small for a long-limbed 6 footer like me. Entertainment system was awful - screen far too close, painfully slow, the films were old and music content limited, audio barely audible. On the plus side, staff were excellent.



Lufthansa Customer review :  20 September 2014 by Eva Hoefer    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Unfortunately check-in was rather unfriendly and extremely picky about baggage numbers, sizes and weights. Neither professional nor customer-oriented service. The actual flight was pleasant, only food quality was not as adequate as during flight from MUC to YVR (poor seasoning, pasta overcooked). Unfortunately no non-alcoholic beer on-board.



Lufthansa Customer review :  20 September 2014 by C Hoffmann    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight form Munich to Malaga, LH1834. Flight left on time and arrived 10 minutes early. Surprisingly good legroom for economy but there is no entertainment offered what so ever, bring your iPad if you want to watch something. Flight attendants were friendly sandwiches were served we good.



Lufthansa Customer review :  20 September 2014 by Samson Fung    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 476, MUC-YVR, 3 Sep 2014. Direct flight in a Airbus 330 which seems to be a small aircraft for such a long 10 hour flight. Food in Y class as bad as always on European airlines. Seats extremely narrow for such a long haul flight (OK for European or continental flights but for Intercontinental flights not enough space). Service as good as it can get in this class. Beverage OK but below standard compared for many airlines particularly in comparison to Asian or Gulf region carriers. Entertainment system really bad (old films that I can hardly remember from my youth). Seat distribution unclear and not well thought through (eg LH has an initiative for "doctors on board" and medics can subscribe to this program, however flight attendants do not seem to be aware of this initiative, in addition medics obviously are not listed thus unknown and do not get seats easy to be prepared for emergencies. Instead they are often seated in the middle of the rows thus hindering them to quickly react).



Lufthansa Customer review :  20 September 2014 by D Bowtell    (Australia)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 426, FRA to Philadelphia, Tues 16th, 1pm but changed to LH432 to Chicago at 5.10pm, 16th. American connecting flight number to Philadelphia (arriving 1.15am today). Flight from Frankfurt to Philadelphia cancelled and rebooked on a later flight arriving almost half a day later. These things happen but the systematic rudeness and lack of consideration of the staff made matters worse. I've often found Lufthansa staff are among the most lacking in consideration of any airline.



Lufthansa Customer review :  20 September 2014 by G Baldacchino    (Canada)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 475, Sept 14 2014, YUL to MUC. Great staff service that ensured my wife and I plus luggage were on this flight in spite of a non-through ticket and just 50 minutes of transit time. The flight itself was much less pleasant - cramped seats, not enough foot room in front of seat, and an entertainment system that leaves much to be desired.



Lufthansa Customer review :  20 September 2014 by Christoph Günther    (Germany)

Rating 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am traveling frequently with Lufthansa, and am usually quite satisfied. On the positive side of LH415, I would like to mention that they managed to transfer my luggage although United co-chair LH9295 was extremely late. The seats on LH415 can, however, only be rated as less than adequate. LH does not yet offer any form of economy plus. The seat are both rather narrow (8 lines of seats in an A330!) and the spacing between them is completely insufficient for tall people. I will not fly this airplane in this configuration anymore. The provision of classical music is mostly absent.



Lufthansa Customer review :  18 September 2014 by Klaus Schubert    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vancouver-Munich-Dusseldorf. LH477, YVR to MUC on 3/4.9.14. Good service by ground staff, priority security, Maple Leaf Lounge International by Air Canada (good Business Class Lounge). A330-300 with new First Class. Beautiful cabin, clean and in good condition. Flight on time. Excellent service from a professional and very friendly crew in a nearly full cabin. Dinner (including caviar) and breakfast top class, wide choice of good beverages. Good quiet and dark cabin for night flight. In Munich limousine service to the terminal and assistance to the LH-First Class lounge, excellent lounge with a wide choice of high-class food and beverages and own passport control by German Federal Police. LH2016, MUC to DUS on 4.9.14 (Business) with A320. Flight on time. Friendly staff, small high quality menu. All in all, an outstanding satisfactory experience.



Lufthansa Customer review :  18 September 2014 by B Wintersperger    (Canada)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 494, MUC-YYZ, Sept 1 2014. Nice exit row seating with availability to Senators, unfortunately the exit row reservation has now also become available for an extra charge limiting the benefit of the Senator status. Smooth flight and inflight entertainment with no issues.



Lufthansa Customer review :  15 September 2014 by G Schaer    (Switzerland)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YUL-MUC, LH475. Flight and information: good, seats are tight. Entertainment system: Screen was bad as the image jumped (trough all programs), good choice of programs/movies. Service: good. Food: chicken was awful, lentils fine, breakfast average.



Lufthansa Customer review :  15 September 2014 by T Wynne-Jones    (UK)

Rating 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

There are very few flights between London and Hanover so thinking Lufthansa was an organized airline my firm booked me a flight via Frankfurt. It's a mediocre flight from London to Frankfurt however the flight parked at the gate they did not use the finger, instead passengers were all expected to get out at the rear of the aircraft and take a bus ride to another part of the airport (this seems to happen a lot with Lufthansa flights from London to Berlin and Dusseldorf too). After an involuntary tour of the airport I battled my way through security, customs and immigration to get to the Hanover gate only to find the plane had gone. To my way of thinking, this represents "mis-selling" as there is no way anyone is ever going to make the advertised connection in 30 minutes (not at Frankfurt anyway). Perhaps Lufthansa regard English passengers as "under-people". To add salt to my wounds, Lufthansa made no apologies and just bumped me onto the next flight four hours later. I complained again at Frankfurt customer service, which was a log wait amongst the flotsam and jetsam, but was only offered a €10 coffee voucher which I declined as an insult. I can only assume that Lufthansa is now competing with German Wings for the most miserable service. Try and leave a comment on Lufthansa's web page and they actually believe people still use fax machines.



Lufthansa Customer review :  15 September 2014 by Gallo Francesco    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Toronto to Munich (LH495), in Economy class, on an Airbus A330-300. Clean, sufficiently comfortable. No power access. Good dinner, bad breakfast. Absolutely on time.



Lufthansa Customer review :  7 September 2014 by Sara Kreil    (Canada)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with Lufthansa from Montreal to Berlin overnight on Friday. I had a very nice flight. The seats were comfortable, the food was tasty, the service was friendly, and overall I was quite pleased. My only complaint was that the plane was very cold. Also, the flight was quite expensive. However, I am usually willing to pay a bit more for a Lufthansa flight. The inflight entertainment system was having some trouble as well. It was very very slow.



Lufthansa Customer review :  7 September 2014 by Borowy Irene    (Canada)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last Sunday Aug 25, 2014 I was flying from Warsaw to Frankfurt when the Lufthansa plane leaving for Frankfurt was delayed due to some unexpected circumstances. As a result I missed my connecting Air Canada flight from Frankfurt for Calgary. When I went to Lufthansa desk at the Frankfurt airport the ladies there were more than accommodating trying to offer me as many options as possible to get me to my destination. I opted for the next day flight to Calgary via Vancouver. The stay at the Interhotel at the Lufthansa expense was very pleasant, great food and room made me forget about a snag in my return trip. But the biggest surprise was still awaiting me at the boarding time when I learned that my ticket was upgraded to Business Class. Excellent service.



Lufthansa Customer review :  7 September 2014 by Uwe Langhammer    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew IAH-FRA-TXL and back FRA-IAH and First Class Service did live up to the title. The NEK in Europe might need some extra legroom instead of the empty middle seat. Friendly Crew, great culinary experience and just a good way to go over the Atlantic. A380 is good way to travel.



Lufthansa Customer review :  7 September 2014 by J Donahue    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LH 454, 21 Aug 14, FRA-SFO, A380, and LH797, 31 Aug 14, HKG-FRA, B748. Great service provided in the air as well as on the ground. Food choices were good and fresh. Unfortunately, the A380 still had the old angle-flat seat. The B748 had the new flat beds.



Lufthansa Customer review :  7 September 2014 by Juraj Kovac    (Czech Republic)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-FRA-SIN-FRA-HAM, both trips with late evening departures. Compared to other airlines on the route, Lufthansa is downright boring, but absolutely efficient. The short-haul A320s have zero IFE and only a bare minimum in terms of onboard comfort, but the handling and service is flawless. My 19.30 flight from PRG was delayed, which would have prevented me from making a tight connection in FRA. Instead, baggage drop-off staff already awaited me with a new boarding pass for an earlier flight, which was delayed as well, and rushed me through fast track to comfortably make my connection. LH even serves sandwiches on the 35min hop to Frankfurt. Both Singapore legs were on the A380, which is always a treat. The cabin is extremely basic and the AVoD is just average, but the service is snappy and organized, meals are good, crews are friendly. It's hard to get a good night's sleep in economy, but the overall experience is still as painless as it gets.



Lufthansa Customer review :  2 September 2014 by A Casamax    (Italy)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH411 from JFK to Munich, 23 August 2014. I sat in Business class together with my family. The comfort was satisfactory for the space, the seats and the service. Staff was very friendly and professional, food and drinks were of good quality. Overall, I appreciated the service and quality of this airline. I am frequent traveler and I always prefer to travel with Lufthansa both in economy and business, so I recommend it to everyone.



Lufthansa Customer review :  2 September 2014 by Holme Stefan    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First Class Service in First Class Cabin. Well, there might not be much justification to buy a first class intercontinental flight ticket, since a business class flight will be a fraction of cost, which may give your controller a hardtack. But if you just have to stay for a meeting in the US and return within 48hrs to your desk in Europe you might consider for your personal sake to spend more money just to arrive back home relaxed. Lufthansa new First Class offers an outstanding service to arrive rested, ready to make decisions. Compared to some of the Gulf Region Airlines, the Lufthansa first might be considered plain and functional, but the service is professional and surpassing.



Lufthansa Customer review :  29 August 2014 by Tercon Bojan    (Singapore)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew the brand new 747-800 on this Washington, D.C. to Frankfurt route. Was my first time and was very curious about it. The upper deck business class is very quiet and has a private feel to it. I also like that you have a private storage compartment right below the window, like on the upper deck of an A380. Lufthansa has made some innovative design choices. For example, in the bathrooms, the toilet seat and cover both have a separate handle, so that it's easy to lift either up. Such a simple invention, yet I've never seen it on other airlines. The new biz class seat is a huge improvement over the old angled-flat seat, which is still used on all their other planes. It's a friendly configuration, for if you're traveling with a friend, the seats are slightly angled towards each other, making it easy to converse. In sleep mode, the seat is unfortunately not too comfortable, especially since the footrest where your feet go is very narrow. The food and service was ok. They had a good selection of wines and the menu had a regional focus, focusing on cuisine from the area you're flying from. Love the idea, however, taste wise it was not outstanding. Overall though, a huge improvement from their old business class. I hope they upgrade the rest of their long-haul fleet with these seats.



Lufthansa Customer review :  29 August 2014 by Ivan Dzhur    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took six flight operated by LH this month. Two of these were long haul - EWR-DUS on August 3rd and MUC-EWR on August 26th, the other four were intra european - DUS-VIE on August 4th, LWO-MUC-DUS on August 16th and LWO-MUC on August 26th. All of the above flights were on time, pro active and kind cabin staff and ground staff. Meals and drink service were great, cabin crew always ready to offer refreshments and drinks on long haul flights. Hot towels served on long haul flight were much appreciated. Seat comfortable on all flights except one from MUC to EWR where LH Airbus 340-600 still had old economy class seats. Will certainly recommend Lufthansa!



Lufthansa Customer review :  29 August 2014 by A Wandschneider    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

July 13th 2014, LH2067, HAM-MUC. LH0476, MUC-YVR. Aug 2nd 2014, LH0493, YVR-FRA. LH0016, FRA-HAM. Our flights were on time and, regarding the soccer-final Germany-Argentina, we received a special service - free wifi and cold- fresh beer. That was excellent. Lufthansa does not provide perfect space and service, however as an economy-flyer, I trust in the quality of the planes and I'm always satisfied with LH.



Lufthansa Customer review :  29 August 2014 by A Thomas    (Sweden)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Although I managed to check-in online with Lufthansa via Avianca given an earlier connecting La Paz to Bogota flight the latter did not let me print boarding passes, told to report to the check-in counter. Thus I had to join 30-40 person long check-in queues at 2 am, taking an hour to clear. There was a long layover of 14 hours in Bogota, so connections via Star Alliance are not convenient. The seat assigned for the 11-hour Lufthansa LH 543 flight BOG-FRA on Sunday 24 August was totally different from one I selected online - 24D versus 55K, and at odds with what I had requested on booking months earlier and as stated permanently on my Silver frequent flyer record. I asked for the seat to be changed but was told that this could not be done on the Avianca system, only in La Paz by Lufthansa, despite both airlines being part of Star Alliance. At Bogota airport I was informed initially by Lufthansa staff that this was due to overbooking and 'nothing' could be done. They also tried to put the blame on me for not informing them earlier or checking-in earlier. I had done my online check-in 24 hours ahead of Avianca flight which was about 38 hours ahead of the Lufthansa one - well before most others would have checked-in and so should have got my selected seat. I was then told of a 'special offer' of a business class upgrade of USD600 - another profit-maximising effort instead of service-recovery of a complimentary upgrade or even a USD100 one which I might have accepted in desperation. The seat was finally changed grudgingly - without apology or even a smile - at the gate to 55G at a part of plane and side I did not like at all.



Lufthansa Customer review :  29 August 2014 by Tercon Bojan    (Singapore)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On this very short 40 min flight from Frankfurt to Brussels, Lufthansa managed to serve a full and very yummy breakfast. Efficient and impressive service on this 737-500 plane. The American airlines could learn something from Lufthansa about service and meals on short regional flights.



Lufthansa Customer review :  27 August 2014 by Kuestenbrueck Armin    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

11/8/2014, LH475, YUL-MUC. After online check-in (even without printed boarding pass / mobile phone) baggage drop- off at Montreal airport (YUL) was done within 5 mins. Landed on time. Friendly service. Quiet flight.



Lufthansa Customer review :  27 August 2014 by A Fischer    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The most comfortable seats now in the new A330-300 in business as well as in economy, the entertainment system actually works (though your own headset might be a bit better than the Lufthansa one in coach), and delicious food in business plus the usual chicken or pasta (sorry pasta is out) in coach. Don't worry, the chicken is fine. What do you want more for your money? I did continue on Air Canada, with expensive poor food in domestic, headset you pay for but which do not work, is that really necessary to save cost? I would rather fly on Lufthansa.



Lufthansa Customer review :  27 August 2014 by Tagariello Carl    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Aug 1 2014, JFK to Vienna, flight OS88 operated by Austrian Air (through Lufthansa). Return Aug 14 2014, Prague to Frankfurt, flight LH1397. Frankfurt to JFK flight, LH404. My first and last trip with Lufthansa! I booked in Feb 2014 for a trip in Aug. My wife and I are senior citizens and booked bulkhead seating (knee problems). When we arrived at the airport we were informed that our reserved seats were given away. We were given no explanation and promptly given two middle seats in different aisles. When I protested I was told there was nothing that could be done. Later we were given middle seats next to each other. The TV screens did not work properly-a perfect ending to a terrible flight.



Lufthansa Customer review :  27 August 2014 by M Tushishvili    (France)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had PAR-TBS-PAR via Munich by Lufthansa. Excellent service again with hot food and plenty of beverages to/from Tbilisi. The service is the best (together with Turkish airlines) on this route. The FA were very helpful and attentive throughout the flight. Lufthansa keeps outstanding quality on this route which is important for overnight flight.



Lufthansa Customer review :  27 August 2014 by F Kellh    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Lufthansa 414, Munich - Washington. Another positive experience with Lufthansa. Service, reliability, quality was very high. Flight was on time (arrived earlier then planned). Personnel were friendly, food good, etc.



Lufthansa Customer review :  27 August 2014 by Syska Matthias    (Germany)

Rating 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH411 from JFK to Munich, 18th August 2014. I sat in Economy class together with my kids. The comfort was more or less unsatisfactory because of the space between the rows, the passengers around us and the service. Staff were not very friendly and motivating, all additional drinks had to be requested by ourselves and their presence in the cabin was very low. Seemed that they were more interested in talking than working. I am frequent traveler and spend thousands of Euros on LH tickets every year and have experienced the following: the prices have increased and the service and quality decreased. I do not feel or see any value for money.



Lufthansa Customer review :  27 August 2014 by Sean McCarthy    (UK)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ARN-FRA-MAN, 21 August 2014. Flight left Stockholm on time. Professional and friendly crew. Aircraft had new space saver seats with a 30 inch seat pitch, which for a 6 ft guy was comfortable. Lufthansa provided a pizza snack and beverages (including alcohol) on this flight. Transfer at Frankfurt was only an hour, but travelling from a schengen to a non schengen country was a breeze, despite the long walk. Second flight similar to first. Arrived in Manchester on time. Would recommend Lufthansa.



Lufthansa Customer review :  21 August 2014 by Emmanuel Karavelas    (Greece)

Rating 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-MUC, July 22, Flight LH723. Aircraft Airbus A340-600. Although I had checked Lufthansa site and was informed that my flight would have the "new Business Class service", it turned out that the small prints rule: this aircraft had the old and outdated Business class seats, which, from my point of view, cannot provide the comfort Lufthansa's competition offer, as none of its positions (seating, leaning, fully extended) could offer satisfactory comfort. Cabin crew very efficient, polite, discreet and professional. Food, wine and beverages more than average. IFE limited. Lavatories very clean throughout the flight. Cockpit and cabin crew announcements informative. Amenities of high quality.



Lufthansa Customer review :  19 August 2014 by A Orzechowski    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Another great flight MUC-YYZ on the Airbus A330-300. Meals the best I've tasted on a transatlantic flight, with real cutlery!



Lufthansa Customer review :  19 August 2014 by Tautz Hanno    (Germany)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 414, 7 Aug 2014, MUC-IAD. I have 3 complaints about the flight with my wife last Thursday: 1) With the online check-in I could not get a boarding pass. There was a message that a failure occurred, but not which kind of failure and how to correct it. 2) There were two check-in lines at the airport. After 30 mins queuing Lufthansa personnel asked me for the boarding pass before I could continue in the line. As I could not get a boarding pass online or with the machine I could not go to the check-in counter. I had to queue in a second line. 3) At the other counter the seat reservation, which we made 3 weeks before was cancelled. All this is very disappointing.



Lufthansa Customer review :  19 August 2014 by Schnitzer Bernd    (Germany)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Munich to Vancouver with LH 476. The airplane was in good shape and there were no delays. I flew with my wife who has Senator status with Lufthansa and I could experience how warmly she was welcomed by the crew. Unfortunately this led them to neglecting me to an extend that I had to be after them to get something else to drink that what my wife had asked for. Somehow many of the Lufthansa crews on long distance flights still miss the opportunities to show some kind of friendliness and one still has the feeling that one is sitting in a bus from A to B. The special meal (Asian vegetarian) was tasty and the wine selections was good.



Lufthansa Customer review :  19 August 2014 by Michael Baker    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We chose to connect with LH 482, A380 in Frankfurt to get from Paris to Miami even though we could have gone non stop on Air France/Delta. A great and wise choice, especially for business class seating. Entire top deck of the A380 is premium seating, only 6 across in business, all seats recline 180 and face forward. First class service in every regard!



Lufthansa Customer review :  16 August 2014 by Lange Michael    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-VIE: LH (LH Cityline) A new CRJ 900, for this short flight absolutely okay. We got a snack, free choice of drinks and the staff were friendly.



Lufthansa Customer review :  16 August 2014 by Robert Marshall    (UK)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew London Heathrow (LHR) to Larnaca (LCA) via Munich (MUC) on 22/07/2014 in economy. Used the refurbished T2 at LHR for the first time as this is Star Alliance's new gateway at LHR. Check in process was chaotic. 4 other Star Alliance flights (an earlier DLH, a Brussels Airlines flight, an Austrian flight and a LOT flight) also checking in at the same time in the 2 check in areas open. Absolutely dreadful system. Passengers at risk of missing their flight being constantly pulled out of the snaking queue system and fast tracked to check-in. LHR Star Alliance handling agent staff at check-in/boarding gate seemed to be in a bad mood and were minimally communicative if they bothered to reply to you at all. LHR to MUC on A320. Airbridge was 'out of order' so had to walk to aircraft. On board: nice clean plane. Friendly cabin crew. Excellent English language skills from both cabin and flight deck staff. 40 minute delay leaving LHR (20 mins due to broken airbridge and then another 20 mins in the queue on the taxi-way waiting for our turn to commence the take off roll). On time departure from MUC. A321. Airbridge available. Clean plane though looked a bit more worn than our earlier A320. Again, friendly cabin crew. Excellent English language skills from both cabin and flight deck crew though announcements from flight deck were quite muffled and difficult to understand. Catering fine on both sectors. No IFE on either sector. Seats: typical uncomfortable Airbus minimally padded, utilitarian economy seats. Leg room just about enough for a 176cm height person. Happy to recommend Lufthansa though their check-in arrangements at LHR need serious review. The staff service rating applies to aircraft staff. Their LHR ground handling agent's staff would score a zero.



Lufthansa Customer review :  12 August 2014 by Bernd Sonderhuesken-Puchtinger    (Germany)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Staff on Lufthansa are normally very friendly and professional. Nothing to criticize. The seats in economy are a bit narrow - especially if the guest in front of you reclines the seat. The new onboard entertainment system on flight 477 from Vancouver to Munich is nice - as you have your own high quality touch screen with a standard 3.5 in plug for earphones. So your own (noise cancelling) headphones will work. You also get a USB charger on that. In my case the entertainment system did not contain any movies (probably introduced during service before the flight) and i was not able to watch any for the 11 hr flight.



Lufthansa Customer review :  15 August 2014 by L Haycock    (UK)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

When arriving at check in was told flight was overbooked. Blank seat tickets were issued and luggage taken for flight. At check in told we would have to wait on a reserve list. As this was part of a holiday trip and booked months ago I can not see how our booked seats where not available. These were paid for months ago so you now those seats are sold and therefore cannot understand how you can overbook. Latecomers should wait until all sold seats check in and then offer what is left to them not give away other peoples seats. This was LH2510, 9 Aug. We finally got seats far apart from each other.



Lufthansa Customer review :  15 August 2014 by Sami Osman    (Luxembourg)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-FRA. My economy experience was great! I was very surprised with the flight and service. The food was not excellent but neither was it poor - it was just right. I got my food on time and staff were very helpful, seats were very comfortable. However, the inflight entertainment was a little out of date and did not have many choices. Overall though, I would definitely recommend Lufthansa.



Lufthansa Customer review :  15 August 2014 by Belloli Lorenzo    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LH730 from Munich to Hong Kong. Seat G12. It was a very good experience, staff on board really careful and friendly. The plane was quite new and seating perfect, 180° recliner. Nice food for dinner, could be improved for breakfast.



Lufthansa Customer review :  12 August 2014 by C Whitten    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Munich to Toronto August 7th (over 8 hours) and the audio on our seats (3 middle seats in the very last row of the plane) did not work the entire flight. The screens also were periodically unresponsive. The lights could not be adjusted (had to be turned on manually since seat panel was not working at all). One flight attendant was lovely - very helpful and apologetic. Others clearly did not care. Indeed, one kept insinuating that we were not being patient enough with the screen - she finally believed it was the system's failure when she tried it. Although the helpful attendant reset the system, it did not work (until the plane completely shut off after landing - then the panel started working). Also, when the person in front of me reclined his seat, I could barely move. The helpful attendant gave us chocolates at the end of the flight, which was very nice. It was an extremely uncomfortable and frustrating flight. We had paid the same amount as all the other folks who had working electronics.



Lufthansa Customer review :  12 August 2014 by T Anderson    (Germany)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was very disappointed with my flight itinerary. When I called Lufthansa to book my outbound flight to Munich, Germany, I inquired that 25 minutes to arrive at the gate to my connecting flight out of O'Hare Airport was impossible but she assured me I should not have any issues. Well, I did, my flight was late and I had to run though a crowded airport to get a shuttle bus to the connecting flight gate (United Airlines, flight UA 6115 and UA952 on July 4 2014). My flight arrived at 5.25 and my connecting flight starting boarding at 5.20. My inbound (return flight home) was the worst Lufthansa flight I had been on. The plane was a smaller plane, only 1 lavatory to serve the economy area on the plane and the food was horrible. I am considering never flying Lufthansa again.



Lufthansa Customer review :  7 August 2014 by Valli Viviana    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH476 on 27th July. Great flight, very comfortable. Personnel very kind. I was upgraded to Business class and it was a great experience. I'm in Seattle for Business and I will fly back to Munich on Friday.



Lufthansa Customer review :  7 August 2014 by K Sutch    (USA)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent Service on the flight from Munich to Toronto. I was upgraded to Business and it was a real treat. All in all the flight was very good. Lots of legroom, flat bed to rest, wonderful service and good food. If I could change anything: better trays (for food) - this is the only element that I don't think is very comfortable but this isn't a reason to score lower. The LH team was excellent, as usual on the flight(s) and it was a wonderful end to being in Europe by having gotten the upgrade into business.



Lufthansa Customer review :  7 August 2014 by Schulz Stefan    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 476, 30th July 2014. Fantastic flight with bonus points from miles and more in first for the entire family to Vancouver. Very friendly service both on the ground (the lounge in Munich was superb) and during the flight. The crew were very helpful and friendly. Everything was perfect except for the luggage delivery in Vancouver which despite our priority tags came last.



Lufthansa Customer review :  4 August 2014 by C Yiyi    (Hong Kong)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt-Greece, Zurich to Munich, Munich-Toulouse, Toulouse-Frankfurt on different days all within 8 days in July. Very pleased with the service and smiles. Friendly staff. All are short-haul so no entertainment. There were one or two flights with proper meals, but the others only had snacks and drink. The food was all right as they are very short. The seats were hard but has okay comfort level. Some times check-in get a little confusing for the crew but that's my own problem as I transferred a lot. Pretty satisfied overall!



Lufthansa Customer review :  4 August 2014 by T Eldem    (Canada)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOS-MUC on A340-600. Smooth check-in with an exceptionally polite and efficient agent. The cabin was spotless with soothing colours and perfect temperature. The FA's were very attentive and maintained the professionalism and efficient service I am accustomed to from LH. The seats were the old, angled business class seats which were comfortable in all positions except for sleeping as one tends to slide off the seat. The in-seat USB power did not work on any of the four seats my travel companions and I were seated in. The AVOD selection was limited and inferior to other transatlantic airlines. The meal service was prompt and the food was tasty. There was a wide range of beverage options with a good wine selection. Flight left and arrived on time. Lufthansa offers a good product with dependable service, surprises are rare if any.



Lufthansa Customer review :  4 August 2014 by M Kramer    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 457, 24th July. The food is great, you'd always want another plate, even in Economy. The service and the crews are always friendly and willing to fulfil every need. They did come through the cabin every 20 minutes offering a selection of drinks from a tablet to not disturb the passengers sleeping. Onboard, even in Economy, nearly every drink is included and so you'll never regret choosing Lufthansa! The only drawback is the inflight entertainment system installed on the A380's and 747-8's, the new RAVE system they refit onto the A330/A340 fleet is great, but sadly it isn't available upon delivery of the aircraft as manufacturers don't install this system. But though the selection of movies in different languages is great, the only bad thing about the system on A380 and 747-8 is the screens are responding extremely slow and they are quite small, due to a lot plastic surroundings. And the flight information is insufficient, as the system doesn't show altitude, speed (ground and air), flight heading, wind speed and direction and such stuff. Overall great flights, with just this minor drawback.



Lufthansa Customer review :  4 August 2014 by Gnanadesikan Ram    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Frankfurt to Washington on July 28, 2014. The cabin crew were great and the service was fantastic. I ordered a vegetarian special meal and it was delicious. I was at one of the exit row seats and it was very cold. I talked to the crew about it and they took care of it immediately. I have been flying Lufthansa for the last 21 years and their service has been excellent. I never fly any other airline.



Lufthansa Customer review :  4 August 2014 by W Campbell    (USA)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class round-trip, LAX -Stockholm, Stockholm-SFO. I flew the 747-800 and was really impressed with the new Business. I sat downstairs and had a seat in the middle section where every seat is an aisle. Spacious and comfortable. All flight attendants are gracious - would not say so much that the food was any better than UAL. In fact, their little mousse dessert was nothing compared to UAL's Ice Cream sundaes. On Lufthansa they gave us a small tin for the amenity kit. The toilets are well stocked with amenities. Inflight entertainment on the new 747-800 was exceptional. So many choices. The return flight from Munich was delayed due to a broken aircraft. We left about 2.5 hours late from MUC. They offered everyone food vouchers and handled the delay very well. While the old Business Class seating on this A340-600 is not at all as nice as the New BC - it was ok. The crew were exceptionally friendly and very careful to make sure that everyone was taken care of.



Lufthansa Customer review :  1 August 2014 by E Matthews    (Germany)

Rating 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight I took 3 days ago (Vancouver-Munich) was one of the most unpleasant flights I have taken of late. I am a vegetarian but eat dairy and yet again I was served the most disgusting food and snacks sorely lacking in flavour and variety. It is always the same and having taken 4 long haul flights with Lufthansa in the last month the meals are predictable and a major let down every time. I take my own food on board depending on allowances at airports but the vegetarian option (lacto-ovo) is lacking dairy and it is very frustrating to see others getting food that makes me even more hungry. Further, the seats are very uncomfortable compared to other airlines with leg room appearing to shrink. Flying with other airlines I never suffer back ache but do on Lufthansa flights. I have seen standards drop over the years and find partner/star alliance partners are usually better. The staff were very brisk and unfriendly on the latest flight snatching ear phones from my hands 30 minutes before landing and knocking my friends arms passing in the aisles with carts constantly. The onboard entertainment again is limited compared to other airlines with less choice in both films, TV and languages.



Lufthansa Customer review :  1 August 2014 by S Sheppard    (Germany)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH410 on Sunday 20/07. Munich to JFK. The cabin crew are efficient but not especially friendly. Food is awful and always the same: Chicken or pasta (it's a well known joke between people traveling often to and from this destination). Not a fan of the new seats, less comfortable than the old ones, especially if you are more than 6"2 like me.



Lufthansa Customer review :  30 July 2014 by Arlotti Giovanni    (Italy)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 104, Frankfurt - Munich, 23 June 2014. LH 103, Munich - Frankfurt, 21 July 2014. During both flights because of the short time at disposal, and in spite of crew efforts, beverages were only served to some people. I suggest they only serve cold pre-packed drinks, and make sure they serve everybody.



Lufthansa Customer review :  30 July 2014 by Yiyi Chen    (Hong Kong)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Greece, then Zurich to Munich, Munich to Toulouse, Toulouse to Frankfurt. Very friendly staff, always smiling, no IFE as they are all very short flights. Seats are hard and thin, but still comfortable. Not all flights had meals but the food and drinks were alright. But now Lufthansa is famous to me for losing my luggage as I lost them twice with only 4 flights, should have better luggage services.



Lufthansa Customer review :  30 July 2014 by P Ries    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-BCN, A321 on July 24, LH1130. Flight out of FRA was delayed. The seats are like camping folding chairs. Very uncomfortable! Fortunately only a short haul flight. One out of three bathrooms not fully operational on a fully booked flight. The purser confirmed that she was aware of the bathroom situation and that she had already two prior flights on the same aircraft that day. During beverage service, same purser opened a bottle of sparkling wine mid cabin and showered three rows of guests plus the interior. There was sparkling wine dripping off the ceiling and the overhead bins for the next 15 min. Highly unprofessional! All in all not acceptable.



Lufthansa Customer review :  30 July 2014 by Hoehler Gerhard    (Greece)

Rating 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled FRA-DEN on LH 457. The trip started with a two hour stay at Lufthansa's First Class Terminal in Frankfurt. Not only is the environment unique. There are dedicated security check and passport control facilities at this terminal which make travelling much more pleasant. Passengers are transferred by Limo from the First Class Terminal to the plane. The First Class arrangement on the upper deck of the Boeing 744 with a seat and a permanent bed for each passenger is unique and gives you a lot of personal space and privacy. The food was excellent and very well presented. Service by the cabin crew was attentive but not intrusive.



Lufthansa Customer review :  30 July 2014 by S Hoffmann    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 3618 and LH 712, FRA-ICN. I went from Cologne Central Station to Frankfurt Airport Station by AIRail and flew from Frankfurt Airport to Seoul Incheon. The train ride was fast and convenient as well as the check-in at the train station at Frankfurt Airport. No queuing necessary so the transfer time of around 2 hours was almost too long since security checks were not crowded. The flight left on time and arrived 30 minutes early. The service was excellent, the cabin very modern (new 747-8) and the inflight entertainment offered a lot of variety of current movies and TV shows. Another benefit is that the train ride from Cologne to Frankfurt is rewarded with Miles too. All in all, it was an excellent flight experience and I definitely recommend flying Lufthansa.



Lufthansa Customer review :  28 July 2014 by M Gruenig    (Germany)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 418, 6 July 2014. Overall pleasant flight on the 747-8. Anybody with any financial means should avoid economy. The problem is not with the airline, but the travel companions. The only real drawback are the seats which are too narrow in economy to sit in without severe back pain. I avoided the bathrooms. Luckily, the flight was only 8.5 hours. What surprised me a bit was the shape of some of the interior, knowing that the 747-8 is only around for a short while (carpeting, wall sidings). As usual, the staff is really top notch and worlds apart from US carriers and - sad to say - AF / KLM or BA. This is a different flying experience, though not Singapore quite yet either.



Lufthansa Customer review :  28 July 2014 by E Simeone    (Belgium)

Rating 6/10

Score 6 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-JFK via FRA, 1st class - lounge in FRA is just perfect - Limo from and to plane also great service, on board all is excellent service. B747-800 configuration is top notch except perhaps rest rooms, because people from C class cabin tend to use this rest room. Apart from that baggage delivered on time. Will recommend.



Lufthansa Customer review :  26 July 2014 by R Pattison    (UK)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH1785, Ankara to Munich and then onto Manchester. Not great, the airline gave away my pre-booked seat with extra room. Not good considering I paid extra for it. Fortunately the check-in staff managed to sort me out a replacement. The airbus was not too bad, the crew were very helpful. The inflight meal was absolutely dreadful. Neither I nor the crew could determine what form of protein it was. The horrible food and the airline giving my seat away soured what would have been a reasonable flight. I fly on business a great deal, but not with Lufthansa again if I can help it.



Lufthansa Customer review :  26 July 2014 by P Mikolajski    (Poland)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Lufthansa last week. Flight number LH451 from Los Angeles to Frankfurt. Plane was clean, staff very friendly, seats reasonable comfortable (in economy class), food and beverages were good. I would recommend Lufthansa to anybody else. Plane arrived on time to the final destination, and safe.



Lufthansa Customer review :  26 July 2014 by J Egan    (New Zealand)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-HKG. Departed from the "Z" section of the terminal, which is a hike. Boarding handled efficiently, though getting everyone to take their seats proved to be a challenge. This is one of the newer 747s and the Y class seats are very good: aside from a decent recline the front of the seat lifts a bit as you lean back, taking pressure off your lower back. Meal and service were good and flight arrived early in HKG.



Lufthansa Customer review :  26 July 2014 by F Juergens    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last month I flew FRA-Malta-FRA. With the exception of one seemingly bored and unfriendly flight attendant both crews were highly professional, obviously well trained, attentive and friendly. Both flights on time, the cabins spotless. Good Service as usual, especially regarding drinks. The only problem are the snacks they offered. On the first sector a plastic cup of fresh fruit salad and yoghurt, tasty but not at all filling. Much worse on the flight back: a slice of disgusting lukewarm pizza of low quality in a bland cardboard box without logo, a really bad presentation. Such a pity that this reliable airline, one of the very best in my opinion, is failing again and again with the snacks and food which is offered. Very good ticket rate, booked early in advance.



Lufthansa Customer review :  26 July 2014 by Uwe Langhammer    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our European travel was MUC-ZAD, July 12 and ZAD-MUC-FRA, July 20. We got upgraded on first leg and overall all 3 flights were on time and with friendly crews. Planes looked clean and new Eco Class seats were OK for the short flights. Happy Lufthansa has improved in terms of service and friendliness.



Lufthansa Customer review :  26 July 2014 by Chris Zerial    (Australia)

Rating 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew 4 flights in total with Lufthansa whilst in Europe. Found the planes to be new and pleasant. The service from the check in staff and cabin crew however was nothing short of rude. Very blunt and did not pay any attention to staff during the flight (most were in conversation even during meal service). I asked the FA on one flight to store a small piece of art for me to which she said there was no room. Not impressed with their punctuality around boarding and departure.



Lufthansa Customer review :  18 July 2014 by J Hagen    (Norway)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 1793. Overall a nice flight, on time and efficient boarding and leaving the plane. Might be a surly morning, but one of the attendants had an unnecessarily rude attitude. Just because I was slow to stand up (and crouch under the low ceiling) to leave the plane he asked me if I was ever going to leave and that other passengers wanted to get out as well. Never has this been a problem on any other airline. He also gave surly remarks to other passengers who didn't perform well enough. Sorry if this is a charm and humour I didn't pick up on though.



Lufthansa Customer review :  18 July 2014 by Lanz Ulrich    (Austria)

Rating 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH415, 11 July 2014, Washington Dulles to Munich. I was lucky getting a seat with more space for the legs (front row). As usual I was very pleased to fly with Lufthansa. Unlike other times the seat comfort was not so nice, I was not able to sleep. Could be either a matter of coincidence or the version of the seats on that plane. Looking nice and being brand new, but pretty hard and not a good shape for my body.



Lufthansa Customer review :  16 July 2014 by D Watkins    (Australia)

Rating 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Perth to Frankfurt via Singapore. Pleasantly surprised that the Lufthansa A380 flight was more pleasant (happy crew) and comfortable than the code-share Singapore airline flight Perth to Singapore. However, the return flight from Toulouse to Perth turned into a nightmare due to thunderstorm causing delays into Frankfurt. The almost total lack of customer care while stranded over night at Frankfurt and a 7 hour wait to re- book (almost 5 hours of which was in a line, on foot) was a disgrace. It is the fear of this recurring which means I will be highly unlikely to fly with Lufthansa again.



Lufthansa Customer review :  16 July 2014 by Yalcinkaya Yasemin    (Italy)

Rating 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I prefer Lufthansa whenever possible. But on this flight, LH 494 from Munich to Toronto we had the 4 middle seats on row 40 and there was no arm room. The room for the legs is also quite scarce. Other than the uncomfortable seating everything else was OK. My son had stomach issues and the flight attendants were very helpful.



Lufthansa Customer review :  16 July 2014 by Venu Raj    (Austria)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vancouver to Munich, LH 477, 4 July 2014. I found the Food to be sub-standard for a European airline and they also only serve German Wines. The seats are so cramped in Economy Class that it is hard to stretch yourself. They give you warm napkins only on the onward flight and not on return flights. I was carrying my suits, so I asked the flight attendant, if he could hang my suit in the wardrobe for me and his body language was so obvious that he did not want to oblige my request! Only when I argued with him did he agree to hang my suits. Flight attendants are generally unfriendly, they hardly smile and it seems that they are doing the passengers a favor! They generally make a big thing even when your baggage is overweight by 2 or 3 kgs, they only allow 23 kgs per passenger in Economy. Compare this to Emirates where you get a generous Baggage allowance of 30 kgs per person on Economy. When I checked at Vancouver Airport for my return flight, my baggage was only overweight by 4 kgs, but one of the airline staff members was very kind and allowed me to check my Bag in. If not for her, I would have had to certainly pay an excess baggage fare!



Lufthansa Customer review :  14 July 2014 by A Wong    (Canada)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

June 10 2014, LH 493, to Frankfurt. July 3, 2014, LH 476, to Vancouver. We paid extra for exit row seats and were not disappointed, lots of legroom. Only critique was that people tend to congregate around area for bathrooms, which isn't a big deal, but when they hang out there for more than half an hour, and keep bumping into you while you're trying to sleep, then it's annoying. Outgoing flight was 747, and seemed to attract more "standers", return flight was 330 and shape of cabin did not encourage people to hang around as much. Pleasantly surprised at number of meals and snacks during both flights, lots of variety, service was great and flight attendants went out of way to accommodate other passengers with young children. Look forward to flying Lufthansa again, hopefully in Premium or Business Class next time.



Lufthansa Customer review :  14 July 2014 by Johansson Robert    (Sweden)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 457, 3rd July. Overall very good. The available leg space was however below all criticism. For some reason the A-C seats on row 44 on the 747-800 had about 1 decimeter less leg space than the other seats on the same row (and the rest of the plane). I have never been so cramped on an Intercontinental flight before (or any flight for that matter).



Lufthansa Customer review :  7 July 2014 by Kai Olesch    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-CGN return (twice). I am always happy when I can book Lufthansa (work related) because it is such a reliable and punctual airline. The check-in and boarding is very easy, the planes are always clean, a little snack and two drinks are provided and I can choose my favourite newspaper. Usually the crew greets with a smile and has a service-orientated attitude. The seats are a bit hard, but for one-hour domestic flights, this is no problem.



Lufthansa Customer review :  7 July 2014 by J Gonzalez    (Germany)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

27 June 2014, flight LH454. I flew Lufthansa from Frankfurt to San Francisco on an A380 and it is not an experience I would like to repeat. I know flying economy is supposed to be uncomfortable and unpleasant on any airline, but adding hundreds of passengers to what most other airplanes carry only compounds the misery. Space tight, seats very narrow, and food bland as usual for economy. What made this flight "memorable" were the long boarding lines and the length of time it took to get off the airplane after an 11 hour flight. I hope the A340 and the A330 airplanes stick around for a long time to come.



Lufthansa Customer review :  7 July 2014 by Heinz Julia    (Germany)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight to Washington with Lufthansa in Economy Class was a very convenient one. As I am a chronic patient, I liked that I had enough space to move my feet, water was offered often enough. The meals were fine and entertainment was abundantly offered.



Lufthansa Customer review :  7 July 2014 by Gustafsson Magnus    (Sweden)

Rating 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled with LH1402 from Frankfurt (Germany) to Prague (Czech Republic) on June 23 scheduled 21.55-22.55. Due to late change of aircraft from the planned Airbus A321 to an Airbus A320 Winglets the flight was slightly delayed, but the flight managed to depart before the awful night ban at Frankfurt Airport. The aircraft was only one week old according to the crew. That was obvious, everything was extremely tidy and clean. However no IFE and still the same type of Recaro seats with any support for your head which I find very uncomfortable, below industry standards. I was seated in Business Class on seat 4F and the service were excellent. Even on this very short flight a very tasteful salad was served and before the meal drinks were served. Right the way it should be, drinks before the meal. An excellent flight and a very good experience and the cabin staff even addressed you by your name when serving, excellent.



Lufthansa Customer review :  7 July 2014 by Gustafsson Magnus    (Sweden)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled with Lufthansa from Stockholm Arlanda, Sweden to Frankfurt, Germany on June 23. The aircraft on this service was an Airbus A321. I travelled in Business Class and was seated on 4A. The overall experience is very good and everything is well thought through with German precision. The cabin was very clean and tidy and the service was very good. The food served on this route was a cold dish, but very tasteful. If to complain about something, the service was not especially well co-ordinated. The meal was served first and it took approximately 10 minutes before any drinks were served. I would have expected the opposite in Business Class. Lufthansa does not offer any IFE on intra-European flights, but offers very good inflight magazines. The main negative thing, to my opinion, is the very uncomfortable seats. Recaro slim fit with very limited comfort. There is no head rest available so bring your cushion, or maybe two and the seats are very hard. The seat pitch is however according to industry standards. On this occasion I had a connecting flight from Frankfurt with 1 hour transfer time. The flight was approximately 25 minutes late into Frankfurt but there were no problems with my transfer.



Lufthansa Customer review :  4 July 2014 by D Collard    (Canada)

Rating 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vancouver-Munich-Geneva (4 June 2014) and return (16 June 2014). Flights on time; luggage delivered promptly; cheerful and hard-working FAs throughout, making several juice and water runs on the long-haul flights. YVR-MUC and return: A330-300 with 2+4+2 seat layout. Two proper meals served, the usual chicken or stuffed pasta as the mains (and for overnight flight YVR-MUC, an omelette as the second meal). The main problem with A330 and A340 aircraft generally is poor seat design in economy. Window seats leave a 5cm gap between the armrest and fuselage, wasting space and very uncomfortable for anyone trying to lean against the fuselage to sleep. The two outboard seats (window plus aisle) are supported by two central stanchions that rob passengers of foot space. No standard carry-on bag will fit under the seats in front, and more foot space is taken up by entertainment boxes. YVR-MUC flight had these problems. However, MUC-YVR return flight had a new A330 interior with far better seat design: it still left the 5cm gap between the armrest and fuselage, but the two supporting stanchions were at the very ends of the pair of seats, leaving proper foot space and enough room that two full-sized carry-on bags could be placed under the seats in front if desired. AVOD offered a vast array of films, music, and television programs (even binge-watching programs like the complete first season of the US House of Cards). MUC-GVA and return: E195 with 2+2 layout, with seats more comfortable than on an A330. Even a sandwiches-and-drinks service for these one-hour flights. Trip rating would be 8 for the old A330 seating, 10 for the new A330 seating.



Lufthansa Customer review :  2 July 2014 by Hoefle Walter    (Austria)

Rating 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lufthansa has an excellent first class product. The seat and bed comfort is excellent. Caviar is still served but the portions tend to get smaller than before. The wine selection is always interesting. Food is good, but the offer in the first class lounge in LAX not up to European first class standard. In the on board entertainment you might not find the latest films but it's a good cross selection. The atmosphere and color scheme of the newly designed cabin is very pleasant. Bathrooms are bigger on the 380 than on the 747. The content of the amenity bag is rather disappointing. Selection of reading material is good although I would prefer some travel or culinary magazines. The friendly staff will generally address you by name.



Lufthansa Customer review :  2 July 2014 by K Beckhaus    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH415, IAD-MUC, 3 June 2014. It was easy to upgrade last minute. In business class it was a very comfortable flight overseas. The aircraft was clean, staff were very friendly and perfectly reserved at the same time, space was sufficient with having one of the new seats which can be moved almost completely horizontal, and the food and beverages were fine as well. LH is definitely my preferred airline between Europe and America.



Lufthansa Customer review :  1 July 2014 by F Appel    (USA)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH431, 6/21 to 6/27. Inbound was via BRU with LH1006 and UA973. I travelled FC from ORD to FRA in a B747-8 and it was great. I miss only the small snacks (like nuts, sandwiches, chips) between the meals. UA is offering these snacks. The FC cabin is quiet, comfy and spacious.



Lufthansa Customer review :  1 July 2014 by C Schultz    (Germany)

Rating 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-LAX on May 19 in a newly refurbished A340-600. Passenger handling at the airport was superb, pick-up from aircraft, escort to lounge, passport formalities all done while we relax. The First Cabin was fully booked, and we had two stewards taking care, plus the cabin chief checking in occasionally. Aside from the splendid service like in a gourmet restaurant our crew was very cordial and made sure our time was as enjoyable as possible. The only downside I can remember is that the air-conditioning was quite draughty and could not be reduced.



Lufthansa Customer review :  26 June 2014 by Uwe Langhammer    (USA)

Rating 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH 439 on A330, DFW-FRA with friendly, attentive and professional staff. Nice flight, only the old Business Class Seats getting more and more outdated.



Lufthansa Customer review :  26 June 2014 by M Molinaro    (Italy)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH1935, TRS-MUC and LH474, MUC-YUL on Friday June 20th. I usually fly Lufthansa since the local airport near the city I work in is fairly connected with one of its hubs. Even if the flight tickets are a bit expensive I think they provide a reliable service and have a good customer service. Last flight was on the same line, an intercontinental one, and, even travelling economy class you're quite comfortable aboard. I wish the other airlines I use when star alliance partners are not available would provide a similar service.



Lufthansa Customer review :  26 June 2014 by Tom Quick    (USA)

Rating 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 464 from Frankfurt to Orlando, June 21 2014. Trip started in Istanbul, June 21 2014 on flight 1305. We booked our flights 9 months ago. My seat on flight 464 from Frankfurt to Orlando was 39c. I checked in online, double checked at the Frankfurt gate, still 39 c. Once onboard my seat was given to another who booked late. The new seat was in another section of the plane, nowhere near my husband. Since the flight was full the attendants would not move this passenger and were unhelpful. The purser was surly and rude.



Lufthansa Customer review :  26 June 2014 by Peter Buchfeld    (Germany)

Rating 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LH414, MUC-IAD on 15 June 2014. Aircraft great, most of the crew were great but there were 2 unfriendly staff members amongst them. Otherwise everything was fine including the weather, smooth flight, captain's announcements informative and clear. Seat 24C has no legroom due to the partition. The seat itself is ok for economy class, but the partition is too close to the knees.





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