|
|
|
LUFTHANSA Customer Reviews and Passenger Trip Reports |
|
|
|
|
LUFTHANSA customer review : 20 November 2009 by Frank Walthers (USA)
| |
Trip Rating : 9/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
Nearly empty Business Class trip FRA-DTW. Staff extremely attentive, my special meal was
better than the regular food served. Wine selection excellent, recommendations by FA. Seat
comfort is fairly good, although the seat cannot be reclined to a fully flat bed. Check in and
ground staff in FRA and DTW friendly, aircraft tidy. Only the amenities were pretty poor, but
I received everything I wanted on request.
LUFTHANSA customer review : 18 November 2009 by Jeffrey Leong (UK)
| |
Trip Rating : 0/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
The worst thing with Lufthansa was not their service onboard - cabin attendants were actually
quite pleasant and cabin was clean - but it was the transfer at Frankfurt airport , which was
a bit of a nightmare. We flew Edinburgh to Frankfurt with connection Frankfurt to Prague.
They did not seem to allocate enough time for passengers to transfer from one flight to
another. When we landed in Frankfurt, we were asked to "run" to the next flight. We had to
climb up to next level to get the monorail to the next terminal, rushed around like rabbits,
pass through immigration, through slow security checks and the poor signage did not help
either. If we were elderly and could not run like marathon runners, we would not have made it.
The return flight (PRG-FRA ) was worse. On a sunny morning in the tarmac of Prague airport, we
sat on the plane for 30 mins as the flight purser announced said Frankfurt Airport was fogged
in and planes landing there that day were delayed as they had to "space" flights landing
further on foggy days. We were assured all transfer passengers on Lufthansa would still get to
their flights as planned as the airline have a list of those passengers. He said that
before landing, an announcement would be made to inform us what to do upon arrival. We
thought, how efficient Lufthansa was. How wrong we were! Just before landing, we were told
there was no information from Frankfurt airport, and advised that meant there was no changes
to our transfers and we simply had go to our connecting flights at pre-appointed gates ,
which were already on our boarding cards. Upon landing, Lufthansa took its own sweet time to
disembark passengers while transfer passengers fretted. On the tarmac, we were held in a
transfer coach for about 10 more minutes, and by the time we reached the departure gate, our
flight to Edinburgh had left. There seemed to be a total lack of communication between
Lufthansa on the ground in Frankfurt airport and on their planes. So much for German
"efficiency", I think that was a disgrace! We ended up having to fly from Frankfurt to London,
and London to Edinburgh, which added about an extra 7 hours to our journey. Lufthansa
management should look at their poor performance at transfers at Frankfurt airport and lack of
communication, they are letting the other parts of the airline down.
LUFTHANSA customer review : 15 November 2009 by James Halley (Thailand)
| |
Trip Rating : 8/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
BKK-KUL-BKK. The best way to fly to KL from Bangkok if their schedule fits. I saved over 2000
baht by flying TG/LH combination from Chiang Mai to KL, as against flying direct from CNX with
Air Asia, the alleged low cost carrier. Because 95% of the passengers using the service from
FRA get off in BKK, The aircraft (a 747) is virtually empty going on to KL. On the way back
there were 15 pax in the rear economy cabin. The quality of the snack offered has improved
considerably and wine or beer is offered to go with it and coffee is available on request
afterwards. Looking at the prices for my December trip to KL, the savings are going to be even
greater. I only hope this route survives and that LH dont pull it, as several other european
carriers did with their onward runs to Singapore from Bangkok.
LUFTHANSA customer review : 15 November 2009 by D Parsons (USA)
| |
Trip Rating : 8/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
CLT/MUC/OTP in business. Seats great and my wife slept most of the way. Meals excellent and
wines were fantastic. Did not use IFE very much as we both slept quite a bit. Connection in
MUC quick and easy. Returned VIE/MUC/CLT. Thanks to LH we could overnight in MUC and was
considered a connection. We don't like the early morning departures from the connection
cities in Europe so we left VIE the night before our 11:40 AM MUC/CLT flight the following
day. The local hotels are great and easy to get to with shuttle services. Return flight had
a 45 minute delay in MUC with an on-board navigational computer. I read most of the way back
but did watch 1 movie. Wife slept most of the way. Meals were good on the return however
they ran out of our selection and had to choose another. Also ran out of the "pretzel" bred
on the first pass thru the cabin. Small stuff though. Overall the flights both ways were
excellent and we plan to fly with them again.
LUFTHANSA customer review : 14 November 2009 by Ron Kuhlmann (USA)
| |
Trip Rating : 10/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
Kuala Lumpur/Bangkok but done with style and efficiency. The crew was attentive and the meal
was very good. I continue to appreciate the consistency of LH's offer irrespective of where
one boards.
LUFTHANSA customer review : 11 November 2009 by D Gill (UK)
| |
Trip Rating : 3/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
MAN-BOM. The lack of an online check-in facility annoyed me as we couldn't pre-select our
seats. The middle seats we ended up in were ridiculously small, so much so that the passenger
in front couldn’t recline fully back and my 11 year old son, who is not that tall, was getting
cramp in my legs. The flight attendants were not rude but weren't helpful either. Wouldn't use
again for a long haul flight.
LUFTHANSA customer review : 9 November 2009 by T Iversen (New Zealand)
| |
Trip Rating : 8/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
YVR-FRA in business. I have previously written critical comments about this flight, but had a
different experience this time. The seating is still not comfortable compared with newer flat
beds, but food and service was excellent. Meals generous and well prepared, wine list was
good, and FAs attentive and pleasant. The flight was combined with Air New Zealand from AKL-
YVR, and was several thousand NZ$ cheaper than flying Air New Zealand all the way to Europe
LUFTHANSA customer review : 6 November 2009 by W Staab (USA)
| |
Trip Rating : 6/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Budapest-Duesseldorf-JFK Economy on A340-300 Budapest-Duesseldorf on Eurowings plane -
comfortable seating, small snack, polite service. Duesseldorf-JFK Seats very cramped, no leg
room. Meals average, small trays with lots of wurst served celebrating Oktoberfest but at
least stainless cutlery utilized. Flight crew attentive, numerous drink runs. At least
Lufthansa still offers a printed timetable/schedule of flights which is a plus.
LUFTHANSA customer review : 6 November 2009 by S Tegtmeier (Germany)
| |
Trip Rating : 9/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
FRA-SOF-FRA. Lufthansa offers a good standard on European flights - good service and good
selection of newspapers / drinks. Sandwich was not the best I've had, but ok. On the outbound
flight crew very helpful and joking with passengers. On the inbound flight I had a seat next
to emergency exit with great legroom. The best of all : 96 Euro for both flights!
LUFTHANSA customer review : 3 November 2009 by M Kaminski (Poland)
| |
Trip Rating : 7/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
KTW-BCN via FRA and return. KTW-FRA-KTW operated by Cirrus Airlines in Embraer 170. The
problem with this part is that very often the flights are delayed that also happened this
time. The flight crew was OK, although more smiles would be a nice experience. FRA-BCN-FRA in
Airbus with typical Lufthansa quality. Nothing more, nothing less.
LUFTHANSA customer review : 2 November 2009 by Rajan Parrikar (USA)
| |
Trip Rating : 8/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | First |
SFO-MUC-BOM in First Class. Lufthansa shares United Airlines dismal F lounge at SFO. Check-
in chaotic - the F line was swamped. When I stepped into the A340-300 at SFO I saw crumbs of
food on an unoccupied seat ahead of me. My own seat seemed to have been properly cleaned.
MUC-BOM an A330-300. F cabins in both the planes look identical: 8 seats in a 1-2-1 layout.
Lufthansa's F seat is behind the times. It turns into a flat bed, but the seat hardware is
outdated. The IFE was listless, with an uninspiring list of films and shows. Lufthansa's in-
flight service is efficient, charming and flawless. I am a teetotaler and so have no comments
on the fine spirits on offer. The Hindu meal was greasy, so I called in some items off the
menu and they were more than edible. Both the flights were on time and otherwise comfortable.
LUFTHANSA customer review : 2 November 2009 by Chris Stern (UK)
| |
Trip Rating : 10/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
DFW-FRA Economy. A340 Very good flight. Excellent food with a hot breakfast instead of the
usual tired sandwich roll served by other airlines. Frequent at seat soft drink service. Good
choice of films.
LUFTHANSA customer review : 29 October 2009 by C Mak (USA)
| |
Trip Rating : 5/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
Business FRA-SFO. Flight attendants were attentive and helpful. The food was good with a
respectable selection (though Swiss served the best food.) The seat was old and awful. When
in sleeping mode, the seat was not flat, ie. the lower section and the upper section of the
seat did not line up and created a pointed angle at the middle, creating discomfort (not to
mention that the sleeping mode button did not really work and I had to manually adjust it). It
was a 10-hour plus flight. But the airline did not make it mandatory to close the window
shades, ie. super bright cabin which made sleeping difficult. Lufthansa had the first class in
the upper deck, the front of the lower deck was converted into a giant business class section
which suddenly felt like economy.
LUFTHANSA customer review : 28 October 2009 by E Kittson (Australia)
| |
Trip Rating : 2/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Denver to Frankfurt in economy. Had to sit in back of plane despite arriving three hours
before flight and asking for more central seating. (book your seat online before the flight
day). Besides being very bumpy, the flight was a disaster when the air con broke down in our
section and there was no air circulation. I saw a service attendant fiddling with something
but there was no apology and no explanation. Food was boring and service attendants bored. Not
an experience I would willingly repeat.
|
PAGE:
1 | 2 | 3 | 4
| 5
|
6
|
7
|
8
|
9
|
10
| |
|
If you experience any problems submitting comments on the above link, please use our general Feedback Page |
|
|
|