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Rating = 1.0 (very poor) to 5.0 (excellent)



EMIRATES review ::  16 September 2007  -  G Solis   (Australia)

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

4.0

Yes

Yes

Economy


AKL to MEL A340-500 service. Check-in took a long time as there were two other Emirates flights to Australia departing close to our flight. Boarding was late and flight left approx 45 mins late. Aircraft and seating were very comfortable. IFE and meal served were excellent. Crew were rather indifferent and seemed like they didn't really want to be there. If getting a decent meal in the air is important to you, then I would recommend Emirates, but I think Air NZ would be my choice on this sector, if only for the friendly crew.


EMIRATES review ::  16 September 2007  -  Steve Crocker   (UK)

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

4.0

Yes

Yes

Business


MAN-DXB-MRU (return). Manchester flights both on 777-300ER, still with cradle seats although recline and leg room were good for daytime flights. Chauffeur drive worked well, Manchester lounge average (but then what isn't at MAN?) and ICE was supeb as usual. Both crews were excellent and friendly, but what is letting Emirates down is the food. The quality is nowhere near what it used to be, and they rapidly run out of first choices (by the time they reached us on row 5 - starting at row 7- they already asked me for a second choice). The usual chaotic bus transfer on arrival at DXB but although the lounge was busy we found seats both ways. Mauritius flights were on old and extremely tired 777-300. Again cradle seats (do the new lie flats actually exist?), with nowhere near the recline or leg room of the ER and quite uncomfortable. Also some of the seats were literally falling to bits in both Business and First. The crews on both legs were again friendly (which is in our experience unusual for this route). We didn't try the food as they were both 6.5 hour overnight flights, although my wife commented that the breakfast did not look appetising. The longe used at MRU is the Air Mauritius lounge which is not great but adequate for a couple of hours. I have always been a big Emirates fan, but my patience is starting to be tested by the out of date seating and poor food.


EMIRATES review ::  9 September 2007  -  Edin Dzano   (Germany)

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

3.0

No

No

Economy


FRA-DXB-BKK return economy. My first time flying with Emirates, and expected much more then I got. The seats on each legs are cramped (except the seats on Thai flight DXB-BKK with great seat pitch, but without PTV), and the aircraft of Emirates fleet on this trip are looking very tiring and old. On no route I had ICE, instead got small PTV's which sometimes didnt work properly. The crew on some routes friendly, helpful and polite and on some route (like HKG-DXB route was not interested for work, so it never replied to any call). The good things about Emirates is that you get quite decent meals, flights on time, beverages were offered regularly. But nothing what is advertised for Emirates. So if you don't have big expectations, fly with them. Overall experience is not good, but also not bad, just casual airline. Travelled few times with Gulf Air to the middle east, and the service is quite comparable with them.


EMIRATES review :  9 September 2007  -  Simon Crockford   (UK)

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

3.0

Yes

Yes

Economy


BHX-BKK-SYD-BNE-DXB-BHX. Must agree with most of the comments - great IFE but also lack of service from the flight crew - difficulty getting drinks when they recommend you drink plenty of water is silly. In these days of increased restrictions on the liquid you can take on board, having to ask 3/4 time for cup of water is not good. Leg room was good but the seat width is very poor - we were lucky we had a 9 year old between us or it would have been very tight. This lack of width is also noticeable in the aisle with very narrow tolley and lots of knock on the shoulders compared with other airlines. Overall they are OK nothing special just an airline getting you from A2B.


EMIRATES review :  9 September 2007  -  Amadou Sow   (Switzerland)

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

4.0

Yes

Yes

Economy


Zurich to Bangkok and return in Economy class on 4 different aircraft: A345 (quiet and comfortable), B773, B773ER and A332. The legroom was decent, almost all flights were on time and the service was OK. My wife, slightly handicapped, was well taken care of, especially in Dubai. During a long transit in DXB, we stayed at the airport hotel, which I find overpriced.


EMIRATES review :  9 September 2007  -  Matthew McGrath   (UK)

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

5.0

Yes

Yes

Business


LGW-DXB-SYD Business Class in mid August 2007. Excellent dedicated lounges at both Gatwick and Sydney. We found the lounge in Dubai was not crowded and we managed to get a seat together (4 of us) on both legs. Outbound from Gatwick on a 2 class A330. In row 1 and noise from galley in front impeded sleep. Food excellent. Seats on A340 from Dubai to Sydney more comfortable though not flat bed and ICE excellent. Again the quality of the food and service was great. Ground staff at Sydney very helpful as was the hostess in the Gatwick lounge. Return to Gatwick from Dubai on 777-300 ER though not the flat seat version serving LHR which we experienced in May. Nonetheless food and service also very good. The amenities packs are far superior to those given out on QF. All connections worked well and arrived both in Sydney and then back at Gatwick on time. Bags had priority at both LGW and SYD. Chauffeur service worked well. All in all excellent value for money on this route.


EMIRATES review :  5 September 2007  -  Andrew Jamieson   (UK)

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

3.0

Yes

Yes

First


First Class LGW to DXB  was as expected and no changes from the service received on same flight last year, although it was on A330 rather than 777 so no ICE. Good, attentive friendly crew. Food service and quality excellent. The return however was in Business Class as no seats were available in F at the time of booking. We have not been in Business for a couple of years and certainly noticed a marked reduction in the quality of the product from what we remember. We were not shown to our seats and were never called by name. These are minor points and not really important to us but I know some people really expect some of these little touches. No Arabic coffee and dates offered any more. Champagne as usual though. Main food service used to be much better with each course individually plated up in the galley. No longer it seems. Fully laid out trays are brought out in a trolley with the choice of starter already in place. Main course served in the oven heated dish rather than plated up properly. I could only describe the quality of the food as just adequate rather than excellent as on previous trips. Overall, this dining experience seemed not much better than I imagine the service to be in economy. Apart from the disappointing reduction in the food service we were also treated to a large extended family group of non english speaking pax who were not seated together but insisted on continuously moving around the cabin to talk to each other in groups or worse just shouted to each other. This, together kids from economy running up and down the cabin don't make for a pleasant flight. In both these respects I believe the cabin crew could have acted to ensure the comfort of all passengers. I do think EK is a good value airline but is beginning to cut back on the finer points that people remember from recent years. If there was a competitor from LGW I would probably give them a try next time.


OLD STYLE FORUM LAYOUT IS USED FOR EARLIER COMMENTS BELOW

 

Emirates - by David Evans

2 September 2007  Customer Trip Rating : 3 Star Rating

Economy class LGW-DXB-BKK. All flights on time. Food as good as it gets in economy. ICE systems on all legs. Good when usable, but when seat in front is reclined screen not properly visible. Got off one flight with grazed knees as the seat was so cramped. Transit at Dubai OK but need a two hour transit time to be safe of catching onward flight. Can only use duty free for drink at Dubai so do not buy at any airport if you are going via Dubai as you need to pass through security at Dubai and you would not be allowed to pass through with litres of liquids! (BKK check in staff did not know this). Getting through security at Dubai can be a bit of a struggle at peak times but should not take more than 30mins. Online check in good and saved time at airport both at LGW and BKK.


Emirates - by K Roumeliotis

2 September 2007  Customer Trip Rating : 4 Star Rating

ICN-ATH via DXB, return. Economy on the way out to Athens, upgraded to Business (900 Euro extra) on return to Seoul. B777-300ER ATH-XB, same ICN-DXB route unless you are on the codeshare flight with Korean Air and then you have a A330-200 (much less comfortable seating). Lounge in ATH modern although not big, much better in DXB. Economy class cramped, first time started thinking seriously about travelling Business from now on. No opinion on IFE system, never used it during flights. Cabin crew professional, however this multi-cultural & multi-national composition of attendants somewhat deprives the feeling/sense of pride and duty in what is accomplished. Flights generally on time, no problems. Food is ok, but nothing extraordinary. Amenity kit ok in Economy, better in Business. Toilets clean and with fresh flowers in Business. Business class seats nice in 777 not as good in the codeshared A330. Would travel again but next time will try Business class on Qatar or Thai to see how they compare.

Emirates - by D Simcock

2 September 2007  Customer Trip Rating : 4 Star Rating

BNE-DXB-MAN Economy Return. The most attractive thing about this route was the schedule. Apart from an hour at Singapore for refuelling, the stopover at Dubai was just under 2 hours, enough time for a toilet stop, cup of coffee and a glance at the shops. No problems obtaining exit seats with extra legroom as a lone passenger. The slight negatives start to increase once onboard. The aircraft used on the leg BNE-SIN-DXB rather tired and dated compared to the rest of the Emirates fleet. IFE is not the ICE system as advertised and you only seem to get the ICE IFE system on the fleet from DXB-MAN. The lack of refreshment in terms of drinks offered to economy passengers was noticeably disappointing. There seem to be a huge amount of inexperienced cabin crew on these legs too. Most of them appeared to be in their first week or even month of working as cabin crew. Anyhow, arrival at DXB was timely and the transfer relatively stress free apart from the extensive building works at DXB meant that the MAN flight passengers had to endure a 10min bus ride to the plane at the very far end of the airport (not much fun when on this long journey and the heat is about 35c). DXB-MAN was good with a refurbished plane which had the ICE system. The meals onboard were of a good standard throughout, however the cabin crew/passenger interaction was not as good as on Singapore Airlines. The cabin layout is cramped and I did have sympathy for those passengers without the exit extra legspace. Just a few centimetres more on both pitch and seat width would make a world of difference in flight comfort.

Emirates - by Simon Newby

30 August 2007  Customer Trip Rating : 5 Star Rating

MAN-SIN return in Business Class. I booked myself and my parents into Business for this part of a trip to Australia. The lounge in Manchester is very poor and the check-in agent had a face like a well- slapped behind! It was my parents' Silver Anniversary so they were presented with a very nice cake and a bottle of champagne on board! As a Silver Skywards member, I was able to reserve my seats months before the trip and these were honoured. The 777-300ER from and to Manchester still had the cradle seats with the 54" pitch and the 777-300 to SIN had the 46" pitch seats. These were still comfortable and service from the cabin crew was outstanding. Meals plentiful and the food never seemed to stop coming. ICE worked well and a very welcome feature.

Emirates - by K Loughery

30 August 2007  Customer Trip Rating : 4 Star Rating

BNE-DXB in Business. Etihad start flying Brisbane to Abu Dhabi from next month and finally Emirates have started using planes on this route with the upgraded flat-bed seating. Nothing like a little bit of competition! Its still 2-3-2 but there are privacy screens to lower and raise as required and the privacy is excellent once the bed is flat out and your head is in the pod of the seat. I slept for the first time ever on this route. Huge TV screens.


Emirates - by S Bryan

28 August 2007  Customer Trip Rating : 1 Star Rating

DXB-MLE-DXB 11/16 Aug. I am continually impressed by the decline in Emirates' service. Their aircraft are now tatty and filthy. The crew appear de-incentivised to work. Inflight, call bells are ignored/cancelled, and the food is not a patch on what it used to be even only 12 months ago. The extra seat crammed into their 777 aircraft makes economy travel an utterly miserable experience, I cannot think of another carrier that adopts a 3-4-3 seating across a 777. EK business class is not much better with outdated, cramped, uncomfortable seating in an arrangement which is not dissimilar to other carriers premium economy cabins. The biggest challenge faced by EK is the use of Dubai airport which has to rank as one of the world's worst at the moment. Third world doesn't even come close to describing the appalling service, space, comfort, cleanliness and security.


Emirates - by P van der Molen

28 August 2007  Customer Trip Rating : 3 Star Rating

Booked reward flights DUS-DXB on A330-200, Economy class. Checked-in online, but again, even as Skywards members, seats were changed upon baggage check-in! Incredible, it happens all the time so online check-in is a joke as they change the seats anyway! One seat uncomfortable as something in back seems to be broken. There was an empty row behind us so took one seat. Inflight entertainment a mess as it did not work. Screen was "rolling" and headset did not work either as connection inside the chair seem to be the problem. Dinner served was nice and plenty of choice left in the back of the plane. Then crew disappeared for the rest of the night so people kept pushing the FA buttons for drinks. Extremely annoying on a night flight when people try to sleep. Most of the cabin crew was friendly and when we mentioned this trip was a special occasion, we got offered champagne. Arrival in Dubai via a gate but extremely busy despite it being 5 am. DXB-DUS: A330-200. Checked-in online again and hurray, we did actually get the checked-in seats. Due to previous problems with flights last month, I complained and asked for an upgrade (they only seem to do this when flight is full!). Don't bother, they will not do it as no-one has the authority but customers affairs and they are not available at DXB airport. Flight was full, so plane was packed, also with very many noisy children. Choice of lunch menu was horrible (chicken coriander, salmon and starter with duck) but as I had complained (they finally noticed) upon check-in about the seat changing process, the purser asked if we wanted the business class hot choice. Very nice beef stew was then delivered. Nice attentive service, thanks. Very friendly crew, drinks offered frequently throughout the flight. Service was outstanding during this flight. I am not sure if we will fly Emirates again due to the many problems which seems to be getting worse and worse. FA kept telling that Emirates wants it's customers to be happy but they are certainly not improving this. And we don't seem to be the only ones who complain.

Emirates - by Tim Addams

25 August 2007  Customer Trip Rating : 2 Star Rating

DMM-DXB First Class, DXB-BKK Business Class. Short flt to Dubai uneventful. A-300-200 with 60 in. pitch. Ground and flt crew courteous and helpful, but NO alcoholic beverages onboard, though other carriers serve it from Saudi Arabia. But they did not board First Class first. Transfer in Dubai Airport a nightmare, beginning with the 15 minute bus trip from the apron to the departure terminal. Immediately after entering the terminal you have to go through security again, and it's a madhouse, even at 2 a.m. A sea of people in the departure terminal. Flt to Bangkok on a B777-300. No First Class offered, but they had a dedicated sky bridge for them, and none for Business Class. Seat pitch only 46 in. and three seats in the center section. Seemed crowded, even though in Business class. No video on demand. Meal limited to breakfast about 2 hours before arrival with limited selections. Only ONE round of drinks offered during the 6 hour flight, then the flight attendants disappeared. VERY disappointed in this flight after hearing such hype about Emirates. My first time on Emirates, and my last.

Emirates - by Mike Kuhlmann

23 August 2007  Customer Trip Rating : 3 Star Rating

Hamburg to New York. Even though the seats can be reclined more than with other carriers in economy, the passenger behind you will not enjoy it. Crew could have been more attentive. Drinks were only offered for meals and once between meals. Any other drink were self service, which was not a problem for but heard other passengers complaining about that. Inflight entertainment excellent. At least the choice of movies, games and music was incredible. Would take Emirates again.
 

Emirates - by Philip Cokkinos

23 August 2007  Customer Trip Rating : 5 Star Rating

ATH-DXB-SYD return in First Class. The shorter sectors were on 777-300ER outbound and 777-200 return, the 14-hour flights on A340-500. 777 flights featured enhanced First Class with lie-flat private screen beds and ICE AVOD with nearly 1000 channels of TV and music. The surround sound earphones shut out all aircraft noise. Food superb and on demand room service on the Sydney flights. The First Class suite on the A340-500 is incomparable in comfort and privacy with duvet turndown, Do Not Disturb sliding doors, pyjamas and slippers, inflight cosmetics, writing material, a practical toiletries kit, and goodie basket with Toblerone, nuts etc. The bed in the suite was sleep-inducing. DXB-SYD flight in Economy cannot be comfortable, but First Class on flagship service definitely lived up to expectations. Landside perks included limousine chauffeur drive to and from ATH airport and free overnight at the Dubai Meridien. The price, at just over 4,000 Euro, is much cheaper compared to First Class on TG, BA, QF or SQ. Miles were in my Skywards account within 48 hours. Outstanding, highly recommended if you want to go the distance in style.

Emirates - by A Hilt

9 August 2007  Customer Trip Rating : 3 Star Rating

SYD-DXB-LHR. Despite being Skywards members and requesting seats my travelling companion and I were separated till we caused a fuss. Arrived at airport hours before flight but told it was full and airline had allocated seating. Could have died of thirst on first leg - stewards disappeared pretty quickly. When food was served it took forever to clear the trays. Dont know if they were understaffed but it was pretty poor. Inflight entertainment good - unfortunately the passenger behind me did not understand the concept of 'touch screen' and kept bashing it with his fingers - so my head was being pummelled from behind! Dubai airport was horrible - full of bodies lying on the floor. For anyone travelling economy there is an Emirates lounge situated near the Irish Pub - you can pay to enter (about $24) Its excellent! Would not recommend this airline for economy passengers. Some flights were better than others with regards to service - Qantas and BA are better.

Emirates - by Gary Kendall

3 August 2007  Customer Trip Rating : 3 Star Rating

AKL-SYD-BKK-DXB business class. Quite a variability in the flights. I would give A330 sectors 4 stars, but B777 sectors only 3 - because of comfort levels and staff variability. The B777's that I was on, need a cabin upgrade to A340 levels on long hauls. My wife flew before me and was on the A340-500 AKL-MEL-DXB and gave it the full 5 stars. I have not commented on the entertainment systems because I don't use them.


Emirates - by P van der Molen

29 July 2007  Customer Trip Rating : 3 Star Rating

We travelled as a group of 7 (incl. 3 small kids) DUS-DXB-MRU-DXB-DUS in economy class. Checked-in online for all trips and this seems to be problem. Despite having my pre-assigned seats as a Skywards member and seats mentioned in my e-tickets, all seats were changed and put all through the plane. The seats I wanted were actually available when I checked-in online - very weird. Be careful when checking in online, there are only about 10 seats you can choose from and on 2 sectors plane turned out not to be full! Of the 4 sectors travelled, only one was faultless: DUS-DXB. This has always been a nice flight with attentive FA's and good meals. An old A330-200 and needs a make-over but all systems and chairs worked. The children got nice backpacks with puppets and additional handpuppets, colouring books, crayons. Obviously I do not agree with a previous comment from a passenger that they have gone cheap on the kits for kids. My 3 children got spoiled (on all 4 sectors), without even asking for it. Transit on Dubai airport was with a bus again and took around 25 minutes as it was peak time. Terminal busy? Yes, as we arrived at midnight but toilets were clean and not overcrowded. Shopping area was overcrowded so were the seats: people lying down on 4 (!) seats each and then having luggage on them and unwilling to move anything despite them noticing you travel with 3 small children who would love to sit down! This should be monitored by Dubai airport officials as it is ridiculous! We decided to start boarding early to have a seat to sit on in the waiting area but Emirates lady told us we had to stay in there and were not allowed to use toilets again despite travelling with children and the plane not leaving for 1,5 hours. She was very unpleasant and unfriendly so we remained outside for a while, sat on the floor. Poor service, very poor. Dubai-Mauritius was in a new 777-300 ER plane with ICE system. Fabulous, pity it was a night flight so sleep was more pleasant. Plane was clean and in good condition with nice lighting (Burj al Arab style) and little stars. Service very good and very attentive FA's. Good choice of 2 hot breakfasts and both available. Arrival in Mauritius took a long time as Emirates staff did not have enough entry forms so most of us had to fill them out. MRU-DXB on an old 777-300 with only 3 out of 4 inflight systems working! Eventually got bulkhead seats after 1 hour discussion at check-in (despite travelling with kids!) as they had scattered us all over the plane again and she kept on insisting no seats were available and no pre-assigned seats were booked. When we boarded I noticed half the plane in the back was empty (including my pre-assigned seats!!!) so I complained immediately and the FA apologised as they keep them available for honeymooners who are mostly non Skywards members. Totally ridiculous. Choice of food was good and children got spoiled again with goodies (maybe because of all the troubles?). It was my father's birthday at midnight and he was offered champagne and a plate full of cakes from First class. Arrival was good at Dubai, arrived at a gate for a change and going to customs was shift. We stayed in Dubai for 3 days. When checking-in online again for the DXB-DUS sector, had the wrong seats again and the ones I had pre-assigned were free to choose from?! Check-in at DXB airport took us 1 hour despite using the "online check- in passengers" counter. Everybody uses this line so be careful. When it was my turn she actually had the nerve to tell me to use the normal check-in counters as these were for online checked-in pax. So I waived the papers and she suddenly smiled and treated me very nicely. She then told me that all the previous pax were not checked-in online hence the qeue. That is not my problem, is it? She should have handled the line better and be friendly anyway. Tip: It would have been faster to check in via an ordinary Emirates economy check-in counter after all. Flight was an old A330-200 again with a lot of problems to the old IFE. Half of them only worked. Only one hot meal was serviced and they ran out of choice half through the plane so ended up eating rolls. Not much to eat for the children either and upon arrival just a cup of coffee with a chocolate bar. This is not Emirates, they usually supply plenty of food and on flights this long a hot meal and a good snack! Needless to say we were hungry when we arrived so bought some food first. Some sectors of Emirates are outstanding, some are bad. The quality of the planes is getting worse and worse and even the food is being cut back on. Not to mention their check-in and pre-assigned seating business. The crew are always friendly and reacted on everything so that is not the reason I am only giving them 3 stars, it is because of all the other problems. Will fly with them again but only if I have too and to spend my Skywards miles.

Emirates - by Alex Bruce

25 July 2007  Customer Trip Rating : 3 Star Rating

First Class Gatwick-Dubai-Melbourne. A330-200 Gatwick to Dubai looking its age and seat very poor for First Class. Pitch and recline would be disappointing for business class on many airlines. Service polite and attentive and a good selection of wine available. ICE (AVOD) system not installed, but on demand service was available via a video tape inserted into the armrest - seems archaic these days! A340-500 First Class from Dubai to Melbourne was a revelation in terms of privacy, thanks to the electric sliding doors which closed off my suite. The TV screen was huge and the selection of AVOD content via ICE was outstanding. One big problem though, despite the clear investment by Emirates in the cabin, unbelievably the seat did not go flat. It went close, but there is a definite slope on the footrest segment of the sleep, which detracts from the comfort.

Emirates - by Jay Wachrasetkul

25 July 2007  Customer Trip Rating : 4 Star Rating

LHR-BKK-LHR via Dubai economy class. Have noticed a mixture of improvements and deterioration. LHR-DXB on B777-200. IFE the new ICE system (AVOD) and new equipment (larger screen). ICE flawless and plenty of choices. FAs attentive and friendly. Food okay in terms of quality, especially the portion. DXB-BKK on B777-300. Plane rather old and ICE was AVOD but old equipment (small screen). Food was incomparable to previous leg. BKK-DXB was probably the worst leg of this trip. The plane was B777-300. ICE not with AVOD and tiny screen. Movie and song choices very limited. A morning flight, the meal was just a mediocre breakfast (fried noodle or omelette). FAs rather bland and not as attentive. DXB- LHR : pre and post-meal drinks were provided. FAs attentive and quick to respond to passengers' requests. Food choices were the best among these 4 legs. ICE back to the new AVOD with large screen. Legroom was very spacious. I wish Emirates would reconfigure the economy seat configuration from 3-4-3 to 2-4-2. This would give them a chance to improve the width of the seat and allow the window seater to get out easier. Transfer at Dubai airport okay but the transfer counter staff could be more courteous. I checked in online and didn't have any problem. Will fly with them again as long as they keep their prices attractive.

Emirates - by S Kennedy

15 July 2007  Customer Trip Rating : 1 Star Rating

We travel NYC to Dubai regularly. The seats are uncomfortable and service onboard is going downhill. They have got cheap on the kits the kids used to receive! The boxes with goodies are gone and now replaced by a tiny pack with a little animal. My kids were very disappointed. The seats are now old and not much leg room. Very uncomfortable trip.

Emirates - by Ross MacDonald

15 July 2007  Customer Trip Rating : 4 Star Rating

BNE-AKL F class, 777-300 with old style seats with privacy hood. Efficient service, pleasant flight. Return AKL-BNE F class, very old 777-300, old seats with no privacy hood. Great service (should have been as we were the only ones with 2 FA's). Catering out of AKL was completely screwed up, nothing matched the menu and the Purser was very embarrassed. Terrible IFE on the old rust bucket. FA told us aircraft was substituted in SIN from a refurbed 777-300ER to the thing we were on.

Emirates - by M Hyland

12 July 2007  Customer Trip Rating : 2 Star Rating

Be careful when booking First Class. Emirates have different standards depending on which route you fly. If you travel from LGW on an A330 it is not really first class, more like an old fashioned business class with the cradle seat. Forget the glossy advertising as you will not get a lie flat seat and no ICE They keep saying they will upgrade but not sure when that will be. LGW-DXB, you will get dinner and have to ask for a cup of tea before landing at 06.30. On the plus side, the lounge at LGW is superb with wonderful staff on the reception, the cabin crew were also good. You get what you pay for and they are usually the cheapest but do not have high expectations, especially if flying from LGW.

Emirates - by David Sarginson

11 July 2007  Customer Trip Rating : 3 Star Rating

Flew 14 hours Sydney Dubai. Was told the seats in this flight had more room but not so. As an average size male there is just no room in those seats. Once the seat in front is reclined it is not possible to see the entertainment screen. Emirates seem to pile seats in where other airlines do not leading to a quite cramped cabin. The food and staff were as good as it gets. Crowding at Dubai check in was the other problem, it took 50 minutes to check in. If you are small hard to fault but if you are more than about 80kg it is a squeeze. I will try and avoid them for this reason alone.

Emirates - by Nils Paassen

6 July 2007  Customer Trip Rating : 5 Star Rating

I travelled with Emirates for the first time, BHX-DXB. Excellent service, meals good, and crew friendly. No problems at all, sat at row 8 on the 777-200 and had extra legroom! Entertainment was perfect! DXB- BHX, an old A330. Not as good as the outbound flight, entertainment was old and food wasnt as good as outbound.

Emirates - by P van de Molen

27 June 2007  Customer Trip Rating : 4 Star Rating

I think Emirates is a very reliable airline when it comes to online check-in or get seats pre-assigned. Perhaps the below travellers were not Skywards members? Besides this, I agree with them that letting aN 8 year sit alone is totally unacceptable. We have travelled with Emirates each year from 2003 to Dubai from Dusseldorf (without children though) and found them to be very good with no problems whatsoever and always got the pre-assigned seats. I must say though that we are Skywards members. This Summer we will travel with our 3 children under 8, so I am very curious now how this will work out.

Emirates - by J Ball

25 June 2007  Customer Trip Rating : 2 Star Rating

Would not recommend if travelling with children. We had pre-assigned seats for all 4 legs of our journey. The last leg, Emirates had "lost" the seats and as a result were prepared to sit an 8 year old alone. We spent 2 hours at Dubai trying to persuade them that this was not acceptable. Since then Emirates Customer Service have avoided the issue and don't seem to see it as a problem. If flying with a child - beware.

Emirates - by Tim Short

25 June 2007  Customer Trip Rating : 3 Star Rating

Athens to Sydney Business Class. ATH-DXB on new 777-300ER which was clean and comfortable, but still old style seats though spacious in row 6/7. Great food, drink and service with good choice and quality of food and drink. Forced overnight in DXB - amusingly Emirates arranges a car for about 100 metres between the airport and hotel. Good premium check- in at DXB with minimal queues. J lounge busy, but still plenty of rooms. Seats on A340-500 to Sydney very problematic. Overall cabin good, but many of the seats had faults and recline setting not al that comfortable for a 14 hour flight. Last comment is to avoid the back of the front business class cabin - you hear and feel every galley movement!

Emirates - by S Akanda

22 June 2007  Customer Trip Rating : 3 Star Rating

JFK-DXB-DAC-DXB-LHR on Emirates Economy. While the longest haul of the trip, the 14 hour JFK-Dubai trip, was satisfactory - the rest of the trip was very disappointing. The newer 777-300ER on the JFK route was spacious and had great IFE with all the songs and movies one can possibly want. The food was good and drinks were plenty. But the rest of the trip was on old A330-200s. The seats are hard and narrow, and many of the switches and buttons of the entertainment systems do not work. And the lavatories need some renovation as well. Overall, Emirates is fast losing its once shiny appearance!


Emirates - by D Keam

20 June 2007  Customer Trip Rating : 5 Star Rating

Brisbane to Birmingham involved 6 separate flights. Travelling with an 8 year old I would not do the trip in one hit! We had stopovers in Dubai and Singapore. I would definitely recommend this for those travelling with kids, it broke the journey up and we were able to sightsee, shop and sleep before resuming our journey much more refreshed and only 7 hours on the plane each sector. We travelled economy, and due to always checking in very early were seated in the cabin behind business class (which meant we were served first). We were offered hot towels at the start of each sector, I found the seats to be comfortable, the seat pitch fine. Food was lovely and plentiful and ahead of other airlines, plenty of drinks, the service excellent. Some of the planes had the odd loose item or threads showing. Entertainment system was excellen. My daughter was treated marvellously by the staff while onboard, and was given a lovely backpack filled with goodies which she thoroughly enjoyed. Her meals were interesting and, and she was always served first, again thoughtful and appreciated. She was also given a photo that the staff took as a memento of her journey which was a lovely touch and again, never been offered by another airline. I guess I'm used to airports being crowded and didn't find Dubai a problem. I have flown a fair bit over the years and had some horrible experiences, and have stopped looking at my plane trip as part of my holiday. I just view it as a means to an end, a way of getting to where I'm going, and as long as me and my luggage get there in one piece, I'm happy! When I consider that Emirates was several hundred dollars cheaper than other airlines and every facet of their service was superior to others i have flown with, it wins hands down - other issues notwithstanding.


Emirates - by Mark Bickerton

19 June 2007  Customer Trip Rating : 3 Star Rating

I agree with others that standards are slipping. I am a gold card member so loath to change airline, but I have recently noted; FF/J class luggage doesnt arrive as priority in many places, menu card has become flimsy, food selection is less interesting, cabin staff are less friendly and the congestion at DXB, even in the lounges, is getting unbearable.

Emirates - by O Friedrichs

19 June 2007  Customer Trip Rating : 3 Star Rating

DUS-DXB-DUS in Business Class. The A330 were not the newest and the seat config 2-3-2 means it is not spacious. The trick is that the seats and the armrests are slightly narrower then one may expect and the windows seats are really tight near the windows. For a 7 hr flight the seat recline is fine but on longer flights the are not much better then on LTU charter flights in their comfort class. The food was average, meaning the main course, the starter and the desert was fine. Crew was okay on both flights. What was positive on the flight to DXB was the way the dinner was presented. It was a flight which arrived at 11 pm so more or less a flight where people do no necessarily sleep. Overall it took us 3-4 hours for dinner which was really appreciated as I find it boring to sit in an 'aluminium tube'. The quality of drinks (wines) was also okay but not outrageous. What really was terrible is when we landed in DXB and a bus took us over the whole airport. Travel time was at least 20 minutes if not more. Check in for both flights was very fast and good. Emirates has a good connection from DUS but if I had a choice I would go for a better price/quality ratio.

Emirates - by B McCaig

14 June 2007  Customer Trip Rating : 3 Star Rating

Why do Emirates choose to put this small seat pitch on the aircraft with which they fly their longest routes? It was unbearable, 14 hours with the seat in front resting on my knees, unable to use the footrest. DXB- BHX flight was operated by a B777-300ER. After 14 hours jammed in the seat of the A340 this was bliss. So now we know - the dividing line between heaven and hell is 1 inch wide - 34 inch pitch as opposed to 33 inch pitch. Presumably Emirates give their 777 economy passengers an extra inch of pitch to compensate for squishing them into a 3-4-3 configuration instead of the standard 3-3-3 of other airlines.

Emirates - by Stuart Reay

14 June 2007  Customer Trip Rating : 3 Star Rating

Have just flown 4 sectors in J class. BKK-DXB-GLA and ATH-DXB-BKK. Very hit and miss. Some sectors were on old 777 aircraft with very old seats with poor recline. Old wires and cords visible in the cabin with old torn seats. Not what you expect from Emirates at all. Meals and in flight service good. Some flights had new ICE on demand system - other didnt - again very hit and miss. If you are unlucky enough to transit DXB when it is busy good luck finding a seat in either of the j class lounges - extremely busy most of the time. Have to say all in all a very forgettable experience - was not impressed at all with Ek j class and the old in flight entertainment and very old seats let them down





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