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Emirates Airline Passenger Reviews and Emirates Customer Trip Reports
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Emirates Customer review : 6 November 2012 by Camilla McGuinness (New Zealand) |
| Rating : 5/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Auckland - Manchester return. First time in business class. Outward from Auckland - good flight, attentive
staff in business. Flight landed late so had to be bussed to the terminal which took 30mins. Return flight
wasn't a great experience. Manchester - Dubai was good. The business lounge in Dubai is awful which
surprised me as Dubai is their main hub - very noisy and open. Boarded the Airbus in Dubai, business class is
upstairs and I was looking forward to the experience. Seat was fine but the service awful. I slept for 2 hours
woke up and buzzed to ask for a glass of water and cup of tea. Took the attendant approx 8 mins to answer
my call and most passengers were asleep so they were not busy. Gave me a bottle of water and forgot the
cup of tea. All in all the flights were good, more so on the way out than on the return. I think the smaller
size of business class on the 300er lends to a more attentive crew. The airbus experience regarding service
was poor! The new crew from Melbourne to Auckland were great. The lounge in Melbourne was also very good.
Would I fly emirates again? I don't honestly know.
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Emirates Customer review : 5 November 2012 by Graham Clark (Australia) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD to AKD A380, 08.00 dep. Having enjoyed the Business Lounge prior to boarding we were pleasantly
settled into our seats. With few passengers in Business Class on this flight we were treated to superb
service for our trip across to NZ. I know service levels can vary enormously flight to flight, but I can honestly
say that the flight experience was wonderful. The bar set-up was excellent and toilet was fine. The was our
1st experience in the A380 and will certainly look to our next trip flying to Europe in one. This is our 5th
Business Class flight with Emirates and have yet to strike a bum one.
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Emirates Customer review : 3 November 2012 by Yves Paesen (Belgium) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BKK-HKG. Check in fast and good, plenty of space on the A380, food and drinks were good and tasty. Crew
were not very friendly. Entertainment system is the best of all airlines.
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Emirates Customer review : 1 November 2012 by John Bishop (UK) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Birmingham to Dubai 10.10.12. Asked to be at airport 3 hours prior to departure, flight EK0040 delayed for 5
hours, thus 8 hours sat in airport. Arrived in Dubai and re-booked onto connecting flight to Colombo, flight
EK0650 was also delayed by 1 hour so we arrived at destination 6 hours late. Given meal voucher at
Birmingham but no announcement as to why the delay. Flights back on 25.10.12 O.K. regarding the timing.
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Emirates Customer review : 1 November 2012 by M Khaoula (Australia) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-DXB. The food was average although the dinner meal was a stand out. The ICE entertainment system is
excellent with great new movies and a great range of Arabic music. On our flight back home we were delayed
in BEY for around 40 mins, landed in DXB with rude staff at passport control and waited around half an hour
for transport to our hotel. Flight from DXB to SYD on board an A380 which was delayed yet again around 40
mins in DXB and arrived late to SYD. Overall, good comfort on the aircraft, cabin crew were friendly and
always had a smile on their faces.
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Emirates Customer review : 29 October 2012 by Christene Tang (Malaysia) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Kuala Lumpur- Hamburg and back this month. Value for money especially with the chauffeur service, available
in Hamburg but not in Kuala Lumpur. Excellent ICE, TV screen size, and the leg room. Disappointed with the
check in counter service at Hamburg airport on 26/10. As our luggage was 6 kgs overweight, we wanted to
carry the cabin luggage instead of check it in. Told it was too heavy and were unable to carry it! Lounge at
Hamburg airport, friendly and polite staff. Generally, Emirates is value for money.
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Emirates Customer review : 30 October 2012 by S Majid (Malaysia) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SIN-MEL-SIN. Had good experience dealing with the airline all along the experience chain - from internet
booking, cancellation and repurchase of ticket, refund of cancelled ticket, checking-in, boarding and the flight
itself. Was overwhelmed with inflight entertainment as there was a lot of movies to choose from. Food
quality is good, but I just felt the crew didn't make the meal serving time comfortable as it was chaotic -
coffee here, tea over there, wait-a-minute for your beer, beef on this side, chicken on that side - I couldn't
figure out why food-serving has to be extremely complicated. Kids were well-taken care of - toys/teddy bears
were provided, and the kids meal was great.
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Emirates Customer review : 30 October 2012 by M Grima (Australia) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Sydney-Dubai-Heathrow/ Malta (via Larnaca) - Dubai-Sydney. 777-300ER from Sydney to Dubai. Had a window
seat so away from the dreaded middle section of four seats however 10 abreast certainly made for a slightly
cramped feeling, however good amount of legroom. A380-800 from Dubai to Heathrow and again from Dubai
to Sydney. Again window seat. Great amount of leg room. A340-300 from Malta to Dubai. Old aircraft. Seats a
little tired although overall the cabin looked OK. Cabin crew very well presented. A minimum of 10 languages
spoken amongst them on all flight. Possibly could of been a little more cheerful however always prompt in
attending to a passengers needs. Food was probably the best I have had on a flight. Meals sized
proportionally with a diverse range of food. The ICE system on the T7 and A380 is the best entertainment
system I have seen. Great range of games, movies, tv and news services. The inflight cameras and maps
service also very detailed. The older system on the A340, which is not an on demand system is a different
story. Its an older style loop system with older games and a smaller screen. Overall it is a disappointing
system that is a let down for the overall Emirates brand. I presume this system is also on their A330's and
T7s that are configured for short/medium haul operations. While I will fly them again, overall I was slightly
disappointed with the overall product. A380 product is faultless, but so it should be. The T7 is let down by 10
abreast seating, although to Emirates credit they openly admit to using a high density seating plan on these
aircraft. The A340s just have to go, and quickly, they are not worthy for an airline of Emirates quality.
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Emirates Customer review : 30 October 2012 by C Klatt (Netherlands) |
| Rating : 10/10 |
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Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AMS-DXB-NRT-DXB-AMS with a stopover in DXB was on time. A380 on all segments. Suites are very private
and comfortable. Food and beverages are outstanding. On-board service professional and the cabin
attendants present at all times. A nice touch was the little bar at the rear side of the plane, where you can
stretch your legs while having a drink with other passengers. First Class lounge at DXB top notch,
comparable with the First Class Terminals at FRA or MUC. Will fly again!
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Emirates Customer review : 29 October 2012 by Shareen Schultenkamp (Australia) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Brisbane to Dubai then to Düsseldorf B777-300. Excellent food and very good ICE. Brisbane to Dubai the
crews were bit arrogant. Dusseldorf via Dubai to Brisbane the crews very nice and helpful and the food was
fantastic. Will fly Emirates again.
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Emirates Customer review : 29 October 2012 by J Monsen (Denmark) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Copenhagen to Sydney (with a stop-over in Dubai) - which unfortunately cuts off your trip in an annoying way
(6 hours and 14). The service is great and the food is better than most airplane food (pretty easy to get
drinks in between meals). There are a lot of different movies and other entertainment to choose from.
Emirates allows 30 kg - not sure if you can divide it into two bags, but mine got a heavy sticker. However, be
aware that Emirates are (or can be) very strict when it comes to the weight limit for your carry on luggage:
only one with max 7 kg.
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Emirates Customer review : 29 October 2012 by S Anand (Netherlands) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AMS-DBX-MAA-DBX-AMS. Upgraded to business class on DBX-MAA-DBX segments. Service on board all flights
substandard. It appears that being warm and welcoming is an effort for cabin crew. Food on all segments of
poor quality (even business class segments). Food portions are small on the long haul AMS-DBX-AMS
segment. The seats are comfortable be it business or economy. Chose Emirates because of low ticket price
and decent reputation for service. However I would rather pay more money and fly someone else.
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Emirates Customer review : 24 October 2012 by Nuno Luz (Portugal) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Lisbon to Dubai to Tokyo and back. Lisbon to Dubai on 777-200 very nice crew on both legs, nice food, very
good ICE. Dubai to Tokyo on A380-800 also the same thing, very nice crew, nice food and fantastic ICE.
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Emirates Customer review : 22 October 2012 by Alex Waller (Australia) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-DXB-PER - on -A380 + B777. Generous meal portions and delivered in an efficient and friendly manner.
Crew regularly came through the cabin with water, juice and soda. Easy connection at DXB. Nice to see the
bathrooms kept clean at each visit with amenities and bathroom fragrance. Entertainment system was the
latest HD with an amazing selection. Extremely likely to recommend.
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Emirates Customer review : 22 October 2012 by Ulrich Hamm (Germany) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BKK-DUS via DXB. Very pleasant flight, on time. Nice crew, good food, drinks and IFE. I feel strange about their upgrade policy. At the
beginning when I started flying Emirates they upgraded me many times, now I am gold member and no
upgrades anymore- it looks like that it is their target to catch business people from other airlines.
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Emirates Customer review : 22 October 2012 by J Nolan (Australia) |
| Rating : 4/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Perth to Dubai and then 14 hours to Seattle. I am a regular traveller with Emirates and gold level holder.
I was extremely disappointed with service. Crew on both flights disappeared and were not to be seen except for serving
meals. Had to buzz them for a drink and was made to feel as if I was hassling them for service. Food was
bland and has dropped in quality. The seats on the B777-300 and 200er are also an issue on such long flights.
Dreading return legs to Perth, and shocked at how the Emirates service has declined so acutely.
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Emirates Customer review : 19 October 2012 by Mohamed Ghoorun (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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EK 3706 (Mauritius to Dubai) and EK 5 (Dubai to London Heathrow) - 5th and 6th October 2012. This was my
return flight home to the UK from Mauritius, with a 15 hour stopover in Dubai. This is the 8th time travelling
Emirates on this sector, and I cannot complain. Cabin crew were very friendly, food was great, tasty and
appetising. Both flights on time, and very comfortable seats. I had to wait for my baggage for some time at
London Heathrow, but am happy to be a passenger of Emirates.
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Emirates Customer review : 18 October 2012 by P Tanner (UK) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Gatwick-Dubai-Male and return on 777s. Mixed bag, third time we've done this route with them and unlikely
to choose Emirates again. Food was atrocious compared to previous flights. Main gripe is despite Dubai
airport supposedly being a wonder of the modern world, both flights disembarked via steps and coaches to
the terminal. Chose Emirates over Qatar precisely to avoid needing to do this. Outbound was in the middle
of the night and homewards at 1300 local time in 36-degree heat. No explanation offered as to why the
flights couldn't have used piers - there may have been valid ones. Ditto no apology offered on return, Dubai
to Gatwick was slightly late landing. No particular problem with the late arrival, these things happen. Planning
Australia trip next year but have now chalked Emirates/Dubai off the list for that.
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