Emirates Airline Passenger Reviews and Emirates Customer Trip Reports

Auckland - Manchester return. First time in business class. Outward from Auckland - good flight, attentive staff in business. Flight landed late so had to be bussed to the terminal which took 30mins. Return flight wasn't a great experience. Manchester - Dubai was good. The business lounge in Dubai is awful which surprised me as Dubai is their main hub - very noisy and open. Boarded the Airbus in Dubai, business class is upstairs and I was looking forward to the experience. Seat was fine but the service awful. I slept for 2 hours woke up and buzzed to ask for a glass of water and cup of tea. Took the attendant approx 8 mins to answer my call and most passengers were asleep so they were not busy. Gave me a bottle of water and forgot the cup of tea. All in all the flights were good, more so on the way out than on the return. I think the smaller size of business class on the 300er lends to a more attentive crew. The airbus experience regarding service was poor! The new crew from Melbourne to Auckland were great. The lounge in Melbourne was also very good. Would I fly emirates again? I don't honestly know.

SYD to AKD A380, 08.00 dep. Having enjoyed the Business Lounge prior to boarding we were pleasantly settled into our seats. With few passengers in Business Class on this flight we were treated to superb service for our trip across to NZ. I know service levels can vary enormously flight to flight, but I can honestly say that the flight experience was wonderful. The bar set-up was excellent and toilet was fine. The was our 1st experience in the A380 and will certainly look to our next trip flying to Europe in one. This is our 5th Business Class flight with Emirates and have yet to strike a bum one.

BKK-HKG. Check in fast and good, plenty of space on the A380, food and drinks were good and tasty. Crew were not very friendly. Entertainment system is the best of all airlines.

Birmingham to Dubai 10.10.12. Asked to be at airport 3 hours prior to departure, flight EK0040 delayed for 5 hours, thus 8 hours sat in airport. Arrived in Dubai and re-booked onto connecting flight to Colombo, flight EK0650 was also delayed by 1 hour so we arrived at destination 6 hours late. Given meal voucher at Birmingham but no announcement as to why the delay. Flights back on 25.10.12 O.K. regarding the timing.

SYD-DXB. The food was average although the dinner meal was a stand out. The ICE entertainment system is excellent with great new movies and a great range of Arabic music. On our flight back home we were delayed in BEY for around 40 mins, landed in DXB with rude staff at passport control and waited around half an hour for transport to our hotel. Flight from DXB to SYD on board an A380 which was delayed yet again around 40 mins in DXB and arrived late to SYD. Overall, good comfort on the aircraft, cabin crew were friendly and always had a smile on their faces.

Kuala Lumpur- Hamburg and back this month. Value for money especially with the chauffeur service, available in Hamburg but not in Kuala Lumpur. Excellent ICE, TV screen size, and the leg room. Disappointed with the check in counter service at Hamburg airport on 26/10. As our luggage was 6 kgs overweight, we wanted to carry the cabin luggage instead of check it in. Told it was too heavy and were unable to carry it! Lounge at Hamburg airport, friendly and polite staff. Generally, Emirates is value for money.

SIN-MEL-SIN. Had good experience dealing with the airline all along the experience chain - from internet booking, cancellation and repurchase of ticket, refund of cancelled ticket, checking-in, boarding and the flight itself. Was overwhelmed with inflight entertainment as there was a lot of movies to choose from. Food quality is good, but I just felt the crew didn't make the meal serving time comfortable as it was chaotic - coffee here, tea over there, wait-a-minute for your beer, beef on this side, chicken on that side - I couldn't figure out why food-serving has to be extremely complicated. Kids were well-taken care of - toys/teddy bears were provided, and the kids meal was great.

Sydney-Dubai-Heathrow/ Malta (via Larnaca) - Dubai-Sydney. 777-300ER from Sydney to Dubai. Had a window seat so away from the dreaded middle section of four seats however 10 abreast certainly made for a slightly cramped feeling, however good amount of legroom. A380-800 from Dubai to Heathrow and again from Dubai to Sydney. Again window seat. Great amount of leg room. A340-300 from Malta to Dubai. Old aircraft. Seats a little tired although overall the cabin looked OK. Cabin crew very well presented. A minimum of 10 languages spoken amongst them on all flight. Possibly could of been a little more cheerful however always prompt in attending to a passengers needs. Food was probably the best I have had on a flight. Meals sized proportionally with a diverse range of food. The ICE system on the T7 and A380 is the best entertainment system I have seen. Great range of games, movies, tv and news services. The inflight cameras and maps service also very detailed. The older system on the A340, which is not an on demand system is a different story. Its an older style loop system with older games and a smaller screen. Overall it is a disappointing system that is a let down for the overall Emirates brand. I presume this system is also on their A330's and T7s that are configured for short/medium haul operations. While I will fly them again, overall I was slightly disappointed with the overall product. A380 product is faultless, but so it should be. The T7 is let down by 10 abreast seating, although to Emirates credit they openly admit to using a high density seating plan on these aircraft. The A340s just have to go, and quickly, they are not worthy for an airline of Emirates quality.

AMS-DXB-NRT-DXB-AMS with a stopover in DXB was on time. A380 on all segments. Suites are very private and comfortable. Food and beverages are outstanding. On-board service professional and the cabin attendants present at all times. A nice touch was the little bar at the rear side of the plane, where you can stretch your legs while having a drink with other passengers. First Class lounge at DXB top notch, comparable with the First Class Terminals at FRA or MUC. Will fly again!

Brisbane to Dubai then to Düsseldorf B777-300. Excellent food and very good ICE. Brisbane to Dubai the crews were bit arrogant. Dusseldorf via Dubai to Brisbane the crews very nice and helpful and the food was fantastic. Will fly Emirates again.

Copenhagen to Sydney (with a stop-over in Dubai) - which unfortunately cuts off your trip in an annoying way (6 hours and 14). The service is great and the food is better than most airplane food (pretty easy to get drinks in between meals). There are a lot of different movies and other entertainment to choose from. Emirates allows 30 kg - not sure if you can divide it into two bags, but mine got a heavy sticker. However, be aware that Emirates are (or can be) very strict when it comes to the weight limit for your carry on luggage: only one with max 7 kg.

AMS-DBX-MAA-DBX-AMS. Upgraded to business class on DBX-MAA-DBX segments. Service on board all flights substandard. It appears that being warm and welcoming is an effort for cabin crew. Food on all segments of poor quality (even business class segments). Food portions are small on the long haul AMS-DBX-AMS segment. The seats are comfortable be it business or economy. Chose Emirates because of low ticket price and decent reputation for service. However I would rather pay more money and fly someone else.

Lisbon to Dubai to Tokyo and back. Lisbon to Dubai on 777-200 very nice crew on both legs, nice food, very good ICE. Dubai to Tokyo on A380-800 also the same thing, very nice crew, nice food and fantastic ICE.

LHR-DXB-PER - on -A380 + B777. Generous meal portions and delivered in an efficient and friendly manner. Crew regularly came through the cabin with water, juice and soda. Easy connection at DXB. Nice to see the bathrooms kept clean at each visit with amenities and bathroom fragrance. Entertainment system was the latest HD with an amazing selection. Extremely likely to recommend.

BKK-DUS via DXB. Very pleasant flight, on time. Nice crew, good food, drinks and IFE. I feel strange about their upgrade policy. At the beginning when I started flying Emirates they upgraded me many times, now I am gold member and no upgrades anymore- it looks like that it is their target to catch business people from other airlines.

Perth to Dubai and then 14 hours to Seattle. I am a regular traveller with Emirates and gold level holder. I was extremely disappointed with service. Crew on both flights disappeared and were not to be seen except for serving meals. Had to buzz them for a drink and was made to feel as if I was hassling them for service. Food was bland and has dropped in quality. The seats on the B777-300 and 200er are also an issue on such long flights. Dreading return legs to Perth, and shocked at how the Emirates service has declined so acutely.

EK 3706 (Mauritius to Dubai) and EK 5 (Dubai to London Heathrow) - 5th and 6th October 2012. This was my return flight home to the UK from Mauritius, with a 15 hour stopover in Dubai. This is the 8th time travelling Emirates on this sector, and I cannot complain. Cabin crew were very friendly, food was great, tasty and appetising. Both flights on time, and very comfortable seats. I had to wait for my baggage for some time at London Heathrow, but am happy to be a passenger of Emirates.

Gatwick-Dubai-Male and return on 777s. Mixed bag, third time we've done this route with them and unlikely to choose Emirates again. Food was atrocious compared to previous flights. Main gripe is despite Dubai airport supposedly being a wonder of the modern world, both flights disembarked via steps and coaches to the terminal. Chose Emirates over Qatar precisely to avoid needing to do this. Outbound was in the middle of the night and homewards at 1300 local time in 36-degree heat. No explanation offered as to why the flights couldn't have used piers - there may have been valid ones. Ditto no apology offered on return, Dubai to Gatwick was slightly late landing. No particular problem with the late arrival, these things happen. Planning Australia trip next year but have now chalked Emirates/Dubai off the list for that.

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