EMIRATES   Passenger Reviews and Customer Trip Reports

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EMIRATES review :  17 June 2009 : by T Cho   (Korea)

ICN-DXB B777 in Business. Supper was served after takeoff for those who wished to dine. The amenity kit was outstanding, seat very comfortable and nearly lie flat. The flight had the ICE system which was excellent. Only drawback about the ICN-DXB flight is that one arrives at an ungodly hour of 2-3am. Another drawback is that even at that early hour, with so many airbridges open, we were shuttled to a remote area before deplaning.

EMIRATES review :  17 June 2009 : by K Francis   (Australia)

Brisbane-Dubai-Larnaca, Athens-Dubai-Brisbane. A340-500 to Dubai, A300-200 to Larnaca. Service food and inflight entertainment good standard. Found the 2-4-2 config on both flights desirable as window seats have a bit of extra space. Bit hard having no space under seat in front and seats seemed a bit higher than the 777's. Having onward flights with departure gates out of Dubai listed on screen prior to arrival in Dubai is helpful. Return flight from Athens an 11pm departure with only a partially full A300-200 and FA's were very helpful allowing us to spread out away from allocated seats. I continue to enjoy flying Emirates but hope one day they will address the seat issue.

EMIRATES review :  15 June 2009 : by S Teo   (China)

Had some bad experiences on the flight from Dubai to Shanghai. When I arrived at Shanghai, tried to search Emirates website but there wasn't any information on how to contact them or to file a complaint. Finally managed to find an email address from the Corporate Communications, wrote her and email whom then forwarded by email to Customers Affairs. After more than a week, silence.

EMIRATES review :  15 June 2009 : by Paul Turner   (New Zealand)

AKL-DXB-LHR return. Auckland to Dubai on an A340-500 - the most uncomfortable seats I have ever been on. ICE system was excellent and service / food was good. A380-800 to Heathrow was very comfortable although cabin staff need to be more aware of how ICE system works. After 10 mins into flight ICE was not working - when I pointed this out I was told to wait and it would come on. After 30 minuets still no ICE so once again pointed it out. They then reset the system and it worked! B777-300 very comfortable. Just avoid the A340 as seats were designed by a moron.

EMIRATES review :  15 June 2009 : by Boon Sun   (Singapore)

SIN-MEL-SIN B777-300. Seats not very comfortable, but decent service SIN-MEL. Food was great, and plenty of options for the ICE. However, the crew could do much better. Despite the flight being about 60-70%, request for water was very slowly attended. Crew service not very helpful. MEL-SIN was full - terrible flight back, was logged out during the online check in, unable to change my option anymore. Last 2 hours of journey, didn't managed to get any water despite numerous request.

EMIRATES review :  15 June 2009 : by David Cartwright   (UK)

London Heathrow-Dubai-Delhi in B777-ER. My travel agent checked various alternatives, and Emirates Business Class turned out cheaper than Virgin Premium Economy and roughly equal to BA Premium Economy. Both legs were hugely underbooked and was upgraded to First free of charge (there were only two of us in First). LHR-DXB I had one of the new first class Suites, which are very neat. The entertainment system is excellent, and cabin crew were wonderful. DXB-DEL didn't have the suites, but only a short hop, and I slept most of the way. Others have mentioned the rather cavernous lounge at DXB - I didn't mind the size, but it was a little annoying that it was so far from the gates (as I don't need the chauffeur service from the airport, I'm considering asking for one from the aircraft to the lounge on the return trip!).

EMIRATES review :  14 June 2009 : by Rob Johnstone   (UK)

LHR-DXB-KUL, BKK-DXB-LHR. London-Dubai in the new A380 going out in first and back in business - a fantastic plane with great features. First is excellent, Business is not as glam but superb all the same. B777ER to KUL in business, what a joke - completely different to other carriers business class products - not even flat beds. All I can say is was that the seat was poor but service good. BKK-DXB, B777ER in first excellent, had a good sleep and great service. All in all I will keep going back to Emirates as their prices are competitive and I enjoy their service. Food was good, beds in first great, chauffer pick up is a big plus compared to other carriers. Lounges are OK but not so keen on the new business lounge in Dubai - huge and very impersonal, like being in your own departure terminal.

EMIRATES review :  13 June 2009 : by Elmar Keusgen   (South Africa)

JNB-FRA via DXB. JNB-DXB a B777-300ER. The flight to Frankfurt from Dubai (A340-500) was very uncomfortable as it was summer and the airconditioner wasnt working. To make matters worse, once we entered the plane we waited another hour before taking off. The inflight entertainment was amazing, food delicious.

EMIRATES review :  10 June 2009 : by N Short   (New Zealand)

Boeing 777-300ER to Bangkok via Sydney. Inflight Entertainment was fantastic. However the food was the same for both flights there and both flights back. Constant delays is a big problem due to the number of connecting flights. Served my 12 year old daughter a children's meal and refused to give her a proper meal like most airlines. The crew were the worst bit about the airline - rude, unhelpful, arrogant and make you feel unwelcome. During the flight from Sydney to Bangkok (night flight), every time someone went to the toilet it would make a loud beeping noise (makes sleeping very difficult), and throughout the flight constantly came over the PA with an automated "please fasten your seat-belts" in both English & Arabic - couldn't they just specify Seatbelts should are worn throughout the flight? However, a nice modern fleet and excellent pilots who give information about the flight to all enthusiasts prior to take-off. I would only travel on Emirates for the aircraft not the service. Emirates is certainly not what it is hyped up to be!

EMIRATES review :  9 June 2009 : by J Kang   (China)

PVG-DXB Boeing 777-300ER. I have never flown a 777 with a 3-4-3 economy class configuration. Seats were extremely cramped. ICE system made up for the poor seating. Meal just average compared to other four star airlines. Flight attendants very inattentive. It took a long time for them to distribute and clean up the meals. Both meals on the return flight completely inedible. Overall, I expected much more out of a four star airline.

EMIRATES review :  9 June 2009 : by L Whitmore   (UK)

MAN-DXB-MCT and MCT-DXB-BHX in business. Chauffeur drive was nice and check in easy and managed to change our checked in online seats for the DXB/MCT leg to row 6 which is the only row in business behind first separated by a galley from the remainder of business. Flight was 1 hour late departing meaning our connection time was only 30 mins. MAN flight was on a 773 and had only 3 or 4 spare seats available. This was the "deeply reclining" seats which are quite wide but don't have much legroom. As we were in 1A/B not a problem, but no fun for people in other rows as it's difficult to get out of the seats once in full recline. Food service over quickly and cabin lights dimmed for overnight flight. DXB arrival (usual bus from plane), staff directing people to relevant gate for short transfers. Made this MCT flight with time to spare. Unfortunately, it was too short a time for our luggage to make it though! 50 min flight to MCT was good with a hot omelette breakfast offered. Completed a lost baggage report and advised it wouldn't arrive until next day and to spend up to 60 US dollars pp on clothing. The return - queues were outside the airport which worried us but having a quick look inside there was a fast track area for business/first passengers so we didn't have to wait in this long line to get all luggage scanned before check in. Again, check in process fine and managed to move seats on the DXB-BHX leg from 2A/C to 1J/K without any fuss. The MCT leg was shorter this time at 40 mins and they still succeeded in serving a hot brunch. It was nice to see T3for the first time - appears more spacious with more shopping and seating. Arrived in the much larger business lounge but didn't find it as nice as other lounges due to its open plan nature and constant noise from high pitched buzzers. The food was good and offered at various stations in the long corridor type lounge. The only advantage to this lounge is that you can at least get two seats together. Our gate was a long walk at gate 120 in the original terminal. We actually wondered if we would have been better off going to the old lounge with comfortable seating instead of using the larger new lounge in T3. BHX flight not busy, with business being about a third full and staff attentive and polite. It would be nice to get flat beds once in a while but this doesn't seem available on the routes we take.

EMIRATES review :  3 June 2009 : by Kim O'Hara   (UK)

LHR-DXB-Mauritius return. A380 flights to and from Dubai generally very good and spacious, especially the outbound flight which was far from full and so service was impressive. Food and wine were good and the ICE in-flight entertainment system excellent. Seating configuration is eccentric, however, making it very difficult for couples or families to sit together, a particular problem on the way back on a full flight when the lunch service was painfully slow. 777 flight to Mauritius from Dubai was no more than adequate with some members of the crew simply going through the motions, though some were attentive to my son who was 15 months old. Upgraded to First for the return trip by 777 from Mauritius to DXB. Service excellent, as was the wine, but otherwise might as well have been Business. In fact there was less space than in Business class on an A380. The business class lounge in Dubai was far from relaxing - so cavernous it was a terminal building within a terminal building. The Heathrow lounge was much more relaxing with better service, as was the shared, and more modestly equipped, Mauritius business lounge.

EMIRATES review :  3 June 2009 : by Nadeem Alam   (UK)

Manchester to Dubai return J class. Outbound on time in the evening. Standard evening service, although it was rather slow with an efficient staff. Landed on time and on a remote stand. Return leg saw a 3 class 777-200 bring us back. The first 2 rows were already allocated, so even as a Gold member, I couldnt get there. Food was poor. Normal ICE kept me entertained for a while as always.

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