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Emirates Airline Passenger Reviews and Emirates Customer Trip Reports

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Emirates Customer review :  31 January 2014 by Thompson Alan    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Dubai. Treated myself to a Miles upgrade. What an experience. Huge individual pod, pyjamas, duvet and mattress. Kruger and Leuwin to drink, caviar, a long comfortable sleep - then a shower. A real treat.



Emirates Customer review :  31 January 2014 by Thompson Alan    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Perth and Dubai to Heathrow. A really good experience, I cannot fault anything other than the cost. A380 is a joy upstairs and the quality in the 777 Business contrasts with the below average and cramped economy.



Emirates Customer review :  31 January 2014 by M Milton    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-DXB return in January of this year. Seat on A380 spacious and comfortable, ICE system great, toilets clean, flights largely on time. Only problem is the dreadful cabin crew. So disorganised and slow when serving meals. Took 2 hours on the LHR-DXB flight to be offered a drink. In the end I went up to the galley area where the crew were just chatting and asked for water. Meal was served 3 hours into a 6 hour night flight so no one got any sleep. Not a single drinks run after that. Service truly appalling compared to airlines like Singapore airlines. Also, no comfort kit was provided - socks, toothbrush etc which I suppose is a minor thing. Return flight was better as there was one drinks run. Still not great though. Wouldn't choose to fly with them again.



Emirates Customer review :  31 January 2014 by Winlaw Peter    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EK432, Singapore-Brisbane, 25/1/2014. Having flown international business class many times on several airlines this trip can only be rated as the worst experience my wife and I have had, in either economy class or business class. Staff were unhelpful and obviously unsuited to their job. From check-in to the final getting off the aircraft was one of poor service. The white wine I was served after takeoff was warm, the lamb I ordered for my meal was overcooked and almost inedible, the entertainment system was awkward to use, and no instructions on how to use it were supplied. The flight attendant asked us after take off whether we were familiar with the entertainment system and when we replied no, she said she would come back and explain, she never came back! I will never fly Emirates again.



Emirates Customer review :  31 January 2014 by P Graham    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

29th Jan, Dubai to Perth. Took an hour to check in and drop bags. Plane delayed an hour without telling passengers. Everyone was herded into a tiny departure room so we could wait in discomfort. Had booked kids meals, they didn't arrive. Staff stormed off and came back with kids meals. Rest of the food was some of the worst, dried out pasta, scrambled eggs with the consistency of mashed potato for breakfast. Asked for another drink it never came. Overnight flight included the cabin screens flashing bright white every 20 mins. 25 Jan, London to Dubai. Same carry on with kids meals. Very average service and food. Had to wait 40 minutes for bags after we had cleared passport control. Very disappointed.



Emirates Customer review :  30 January 2014 by Lyell Susan    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was our first time flying to Perth Australia via Dubai with Emirates, what a pleasant experience. Staff very attentive and economy class was very comfortable. I was dreading the long flights but found watching a couple of movies on each flight passed the time and two meals on each flight where acceptable and complementary drinks was a nice touch. Will definitely use this airline again, good value for money.



Emirates Customer review :  29 January 2014 by Claire Buchanan    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My 13 year old recently flew as an unaccompanied minor with Emirates on a return trip from Perth, Australia to Glasgow (via Dubai). He arrived back in Perth with us yesterday and I have to say I have been very impressed with this service from start to finish. We were naturally dubious about him flying alone at first, but Emirates were organised, efficient and professional. They even upgraded him to first class for one leg of the trip. I would have no hesitation using this service again if need be.



Emirates Customer review :  28 January 2014 by Balamurali Nair    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

12 Dec 2013, Flight EK004 from LHR. Staff on Emirates flight from London to Dubai are getting worse. They ignored both my children (5 and 8 years old), no toys. They did not have the ordered meals for the children. Head steward claimed I had not ordered them but I had proof that I had ordered them. These are A380 flight crew - what is the point in getting a new flight when the staff cannot meet the basics needs of passengers.



Emirates Customer review :  28 January 2014 by J Wood    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown with Emirates on 8 occasions (Economy) and the flight from Dubai to Gatwick on December 29th 2013 will be the last, I have given the airline the benefit of doubt for too long already. Their prices are sky high and the service on board is chaotic. The staff are friendly enough but uncoordinated. The last 3 times they ran out of the meal I would have preferred. Flying out to Dubai this Christmas it was 3.5 hours into the flight before we received a meal at all, and it was cold. On yet another flight they forgot to serve regular meals (those not pre-booked) to the whole block of seats from the rearward bulkhead onward. On a new A380 a couple of years ago I flew to Dubai from Heathrow with part of the ceiling flapping about above my head. On 2 occasions the ICE entertainment system was faulty. My main complaint though is with the poor cabin service.



Emirates Customer review :  28 January 2014 by K Mansell    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled business class on EK434, 23 Jan and EK435, 26 Jan, BNE-AKL-BNE (A380-800). Consistently good service on both flights, with attentive crew and impressive product. Seats very comfortable, and would definitely make for a pleasant long haul flight. IFE boasts extensive selection of movie/music/TV options. Bar lounge is a terrific space to stretch one's legs and socialise with others. Food a little basic for business class standards and some crew lacked wine knowledge, but this didn't really impact too much on the overall experience. Our travel agent ordered a surprise cake for us to celebrate our impending marriage, and the crew made a fuss, even taking a Polaroid picture for us to commemorate the occasion - such a lovely gesture all round! Would not hesitate to fly EK again in the future.



Emirates Customer review :  28 January 2014 by Sohail Mohammad    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew JNB-DXB-LHR. Excellent service and selection of the latest movies and TV series. Both aircraft's (777-300er and A380) were brand new and very comfortable. I have flown this route many times and will always look for a deal with Emirates before looking elsewhere as I know that I can expect the best.



Emirates Customer review :  25 January 2014 by Donald Charlton    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with my wife in Business class this month from Manchester to Dubai and then changed for another Emirates flight to Singapore. We returned some 7 days later, 4 flights with Emirates, 3 on the A380 and one on a 777-300. The seats on the A380, are fully flat but so narrow only 18.5" (basically an economy class seat that goes flat) and not very comfortable. The 777 seats are a bit wider 20.5", but not full flat. The cabin service on all 4 flights was awful, they have so many different nationalities that clearly do not work well together and they have no real interest in the passengers. They are not organised, never smile and do not seem to know what they are doing. Dubai airport itself is a disaster, chaotic, no helpful ground staff. One of the Business Class lounges was OK, but the other one, in the older Terminal I think, was dirty and run down. We paid over £4500 for the flights, I feel really hard done by.



Emirates Customer review :  24 January 2014 by A Beatson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew JNB-DXB-LHR. Excellent service and amazing selection of the latest movies and TV series. Both aircraft's (777-300er and A380) were brand new and very comfortable. I have flown this route many times and will always look for a deal with Emirates before looking elsewhere as I know that I can expect the best.



Emirates Customer review :  24 January 2014 by D Panoz    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB to SEA via DXB, 8 hours to DXB, 4 hrs transfer time in DXB plus 14.5 hrs DXB-SEA. Overall impression is very good, as I arrived in SEA feeling OK and managed a full day of activities despite the nearly 30 hours spent travelling. Flight from JNB-DXB was very full, with a few strange seat allocations by ground staff resulting in seat shuffle for many passengers in the Biz cabin so families could sit together etc. Service and food was good although a little rushed; presumably to maximise sleep-time on this 8hr flight. ICE system required re-setting once but then worked well. Staff remembered not to wake me as requested, and I was woken with 30min to landing, and still offered a quick croissant and yoghurt which was appreciated. 7/10 for this flight overall. Dubai lounge was impressive in terms of size and space, although I skipped breakfast. Lounge could possibly do with a few more private areas. I boarded the DXB-SEA flight dreading the 15-odd hours of further flying, but this turned out to be a fantastic flight. Half-empty in Biz, with professional, friendly, and chatty crew, and a real step up in meal quality over the previous night's flight. I spent the flight alternating between the food and drink, sleeping, and the huge selection on the entertainment system. I was particularly impressed with their music choice. Only negative comment on the ICE system is that while the size and clarity of the screens are great, the screens are so big that it can be very distracting if someone is sitting next to you and watching the TV as well. No such issues on the DXB-SEA flight as I was alone in a pair of seats, but seating mishaps on the full JNB-DXB flight meant I had two huge screens from my neighbours as well as mine to contend with when trying to watch a movie. Overall very happy with my experience, as it made the extra-long trip very manageable.



Emirates Customer review :  23 January 2014 by J Springthorpe    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-DXB, Jan 2014. Bangkok Emirates lounge ancient, tiny and poorly laid out. Food and beverage choice was however very good. Boarding gate minutes+ from lounge. A380 upper deck boarding via air bridge. Very friendly and welcoming crew, they seem to love the A380 and explaining its features to passengers, actively inviting you to come for a drink in the lounge bar. Impressive seat as anticipated, comfortable and spacious with good privacy. Mini bar at seat is a nice touch but nobody wants to drink warm pepsi or fruit juice when you can get a more refreshing drink at the touch of a button or walk to the bar. Massive screen but I remain un-impressed with the range of films and TV programmes on offer. Red eye service, cabin lights nice and dim throughout the flight. Full dining service offered despite the 1am departure time, with a breakfast served before arrival. Skipped the meal, had drinks and canapés at the bar. Nice feature of the Emirates A380, but bar seems to have little space for stock and they constantly run out of things and the poor crew are backwards and forwards from the galley constantly. Lie flat bed was extremely comfortable, more so than the 777-300ER beds and combined with the seat liner and nice blankets it was brilliant. Best sleep ever on long haul. Breakfast prior to arrival was decisively average yet again, tried the cold cuts and cheese as had enough of the hot offerings and the meat was off poor quality with tasteless cheese. Arrival into Dubai as on time. Very pleasant experience overall, A380 is spacious, luxurious and a smooth quiet ride on upper deck.



Emirates Customer review :  23 January 2014 by J Springthorpe    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-MAN, Jan 2014. Dubai lounge again was very satisfactory, stunning array of food and beverages on offer and very busy for all the early morning wave. Boarding on time and direct to aircraft from lounge via a lift. Upper deck boarding via air bridge. Crew friendly and welcoming on the whole, some perhaps just business friendly. Menu for flight looks far more enticing than previous sectors. Extremely friendly and efficient steward from Dubai himself was looking after me. Very attentive throughout. Seat again is fantastic, but this time a LH window seat with minibar to the window and seat more to the aisle - does not feel as private. Under window stowage is also hard to access. Variety of appetisers and sweets at the bar was great on this sector and the Manchester born girl manning the bar was chatty and genuine. Skipped breakfast and snacked at the bar on and off. Dinner service before arriving in Manchester was lovely, Nice soup, Beef Steak and a Cheese board to finish. Best meal in 4 flights so far and probably the nicest crew . Overall impression of Emirates after a 4 leg trip, aircraft well kept, A380 stands out, 777-300 are getting overhauled, crew attentive and professional and immaculately turned out. Food and beverages - food quite average to be honest, only 1 dish got me excited. Choice of drinks good with good quality wines too. Entertainment systems are impressive but found content lacking in comparison with Cathay Pacific and BA. Punctuality was good with only minimal delays on departures at times.



Emirates Customer review :  23 January 2014 by J Springthorpe    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-BKK, Jan 2014. Business lounge impressive at Dubai, shower facilities clean and spacious. Food and beverage offer good also. Direct lounge to boarding gate access via lift. Older Boeing 777-300, showing its age but still clean and Business cabin well presented. Very friendly and attentive crew through out. Red eye service, lights kept nice and dim throughout, after take off snack and supper menu was nice - deli sandwich fresh. Inflight entertainment system functionality impressive but lacking in good movie or tv choice. Breakfast prior to landing was decisively average and serving method seems very bitty. On time arrival into Bangkok.





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