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EMIRATES customer review :  30 November 2009 by L Fotinos   (Australia)

CHC-SYD 777-300, First time on EK, Seat was OK though massage feature either didn't work or is very weak! Service was efficient though a little impersonal, food was great, ICE system is overly complicated (which explains the instruction manual provided). Overall a good flight, though I'm left wondering what all the fuss about EK is all about.

EMIRATES customer review :  24 November 2009 by J McClure   (Australia)

MEL-DXB-VIE-DXB-MEL. I was recommended to fly with Emirates as their service was meant to be fantastic. Flying direct to Dubai from Melbourne is a terrible flight. Food mediocre, seats cramped and don't fully recline and service pretty pathetic. The business class lounge overcrowded although the showers were lovely. Flight to Vienna was better with a lie flat seat (for the short part of my journey!). The flight crew were inconsistent with service and several of the choices on the menu were unavailable. I won't be flying Emirates business again.

EMIRATES customer review :  24 November 2009 by P Chandler   (UK)

LHR-DXB B777-300. Late departure due to late arrival of incoming aircraft. Emirates Lounge at LHR very good. Crew were good and so was the food. ICE Entertainment is probably the best around at the moment. Return on A380. first flight on this type - impressed with the aircraft and space offered but the gap to get into a business class seat is not great. Crew attentive and food above average.

EMIRATES customer review :  24 November 2009 by Gavin Slater   (UK)

LGW-DXB-BKK, BKK-HKG-BKK-DXB-LGW. Service excellent and started with lounge at Gatwick. Bussed at Dubai but this is not exceptional. Food onboard good and plentiful including drinks and champagne. Flight to BKK on A380 a great experience. Business class cabin very impressive. Aircraft different on most sectors but level of comfort in seats maintained throughout. Dubai transit can be a bewildering experience due to lack of info boards. Cabin crew good with high service levels. Chauffeur service in London and Hong Kong worked very well.

EMIRATES customer review :  23 November 2009 by C Ward   (UK)

LGW-DXB-MAA, returning COK-DXB-LGW. I'm about average height so legroom was adequate, but what was most uncomfortable was the lack of foot rests on any of the flights. My feet only just reached the floor and the edge of the seat dug into the back of my thighs. On the Dubai - India sectors the act of reclining the seat actually raised the front of the seat making matters much worse. If you're travelling economy don't sit in the middle third of the aircraft. One food trolley starts from the rear, the other from the front. Both will run out of the most popular choice on the menu before they get to you. It happened to us on 3 out of the 4 flights. Service polite and satisfactory, but not what I would call efficient.

EMIRATES customer review :  20 November 2009 by Mark Osborne   (UK)

Birmingham - Dubai - Shanghai. Quite disappointed with the reality, after watching the ads and web pictures. After reading about new generation economy seats with new levels of comfort, the reality is no better than flying with a budget airline to Spain - very old fashioned decor, virtually no knee-room, and a plastic recess near the top of the seat that sticks into your shoulder area. However, food was good, service pleasing. This was a one-off flight due to my usual carrier being unavailable - I'm unlikely to book again.

EMIRATES customer review :  18 November 2009 by Daniel Urwin   (UK)

LGW-DXB-BNE. Lounge at LGW good with friendly staff and good pre-flight eating options. Business class lie-flat seats on LGW-DXB provided a good nights' sleep but food on this sector not very good. Lounge at DXB overcrowded, uncomfortable and lacking enough facilities such as showers. Having to queue for 45 mins for a shower while in transit to Australia is not what you get from business class in most other airlines. Seat on DXB-BNE sector awful - cramped, uncomfortable and doesn't lie flat - ruined the flight for me. Very hard to sleep on such a long (14 hour) sector. Food OK on that sector. In flight service overall fairly good. Entertainment system the same on both flights - good but not as user friendly as on other airlines and could benefit from more choice of movies.

EMIRATES customer review :  18 November 2009 by Neil Osrin   (Thailand)

BKK-Dubai on 777ER and Dubai - LHR on A380. BKK-Dubai was fairly empty and I had 4 seats to myself. The lounge in Dubai for silver card holders is comfortable and good quality food. The second flight from Dubai was also very empty and I was impressed with the crew service eg. greeting me by name, welcoming me back, offering my meal choice before other passengers. Emirates are trying to move away from the production line approach with their centre aisle trolleys in order to give better service - sadly, crew are finding this confusing and it does slow the meal service considerably. I found the food onboard unpleasant and banal. The ICE system is outstanding with excellent sound and PTV width. The legroom and seat comfort on the A380 is far better than 777s - pleased that Emirates have decided to remove the legrests which cut into tall passengers legs.

EMIRATES customer review :  15 November 2009 by D Ranasinghe   (UAE)

DXB-LHR in B777-300 and return LGW-DXB B777-200. Dubai Airport T3 is massive but still departed from T1. ICE system good but the variety lower than expected. Food was OK. FA's are doing a job only and not at all a service as we were travelling with two kids aged 3 and 1. Quality of the service is lower than the other middle eastern competitors.

EMIRATES customer review :  15 November 2009 by K Bell   (Australia)

Melbourne to Singapore - great flight, good leg room, nice food. Cabin crew good with the kids. Singapore to Melbourne, still a great flight but the food was pretty average and small servings. Their 'ICE' entertainment system is fantastic.

EMIRATES customer review :  15 November 2009 by Albert Sharma   (UK)

Further to my comments of 5 October, I must warn Skywards members of the drastic changes Emirates have put into place in their Skywards programme with effect from the New Year. Most members will be seriously disadvantaged by these changes and I would strongly advise you to review the new programme before making further bookings with Emirates. Needless to mention and also from the many reviews it is clear that Emirates standards in the last year have fallen way short of expectation and that of its new competitors.