Emirates Airline Passenger Reviews and Emirates Customer Trip Reports

DXB-DUB, J class. Full Business class fare. Positive points Chauffeur pick up on time and driver pleasant. Check in within 5 minutes, straight through security within a few minutes. Negatives, the lounge is no different to the main terminal and was packed with staff running around trying to clear tables, no seats available and the place felt like a train station. On board, seats comfortable if not some what tight width wise, I'm a 74 kg so slim build. No drinks offered, had to buzz a number of times. The crew especially the purser seemed like they didn't want to be there, food a step over economy. Was sleeping and was awoken being prodded in the side by one crew member with lunch I had before stated I did not want. Overall not up to standard.

AMS to Bangkok. As we had a DXB stopover, the trip took more than 15 hours, compared to the 11-12 hours direct flights, but a once in a lifetime experience on the A380. Worst was the handling in Dubai, with busses. On both occasions, when we arrived from AMS as well on our trip back, the plane stopped at the same gate where we later on boarded - why not use the airbridge). There was no direct connection to the terminal (so 25 min bus ride). The seat length is varying from 70-79 inch,which means a cramped nightrest. The seats are too small, where to go with your elbows. Toilets are also very small. So next time directly from AMS to BKK, and not with Emirates.

We travelled Manchester to Auckland via Dubai return. Outward Manchester to Dubai B777-300ER and rest were A380-800. All lounges were excellent with wide range of hot and cold food, wines and spirits. Free wifi, comfortable seating and clean toilet facilities. Staff were pleasant and informative, particularly about the walk time to the gates! Onboard the B777 and A380 were suites. Comfortable seats, great personal ventilation and the ICE was incredible with a huge, by airline standards, touch TV screen. We were referred to by name throughout, staff were attentive and not overbearing. We were in 2E and 2F (3E,3F on A380) so were served by different staff but still got our meals at the same time. Champagne was Dom Perignon 2003 from arriving on board. A wide range of other premium drinks were available. A great benefit was the "eat when you want" system. Food was very well prepared and served. The A380 showers were brilliant. To shower before the stop in Melbourne on the outward flight and after 12 hours was a godsend. Made us feel alive again. Shower rooms were always immaculate. This is the first time we have travelled with Emirates. We have flown premium class with other airlines a number times but our experience with Emirates is definitely the best and we will be booking again with them.

Flew from BHX-DXB-PVG-DXB-ISB-DXB-BHX. Food and service were excellent. ICE is fantastic. Had to change itinerary in Shanghai, managed to reschedule flights in a single text message within 15 mins. Will continue to fly EK because there is no other suitable alternative providing such a high level of service.

BNE-DXB-MAN and LYS-DXB-BNE. Outward leg much better than return, with the pleasure of experiencing A380, which makes a world of difference (smooth engines, bright, airy cabin). Very let down on way back with old A340 from LYS to DXB: horribly cramped, old entertainment system. Poor food quality and choice on all the sectors flown, indelible from DXB to BNE. Level of service rather unequal, varying from good to borderline rude. Don't know why people rave about entertainment system, I'd seen all the movies and TV shows and selection was kind of poor anyway! Will be trying out other airlines in future.

Flight cancellation due to technical problem fron HKG to Dubai. Ok this can happen. But keeping PAX waiting for 2 hours at the check in counter without any information is an absolutely no go. Unfriendly answers from ground staff and no excuse. Very poor performance. After complaining several times, they finally found a flight the next morning. Did not ask about where to stay or how transportation will be handled at 1am.

Took Melbourne - Singapore international flight with my family. Experienced absurd service from counter check-in staff at Melbourne airport. Staff were not able to communicate effectively and kept making reference to a folder for information. Her colleague sitting next to her did not offer any assistance though she has been taking glances at her. I had to keep putting my stroller onto the belt to weigh and was told by the staff that stroller are part of our infant baggage allowance and hence we need to pay baggage excess. I have checked with Emirates help desk prior to flying on this but was told stroller are not part of infant baggage. It was not a full flight. She was very confident and said out loud that if your luggage is overweight then you just have to pay for the overweight charges. It is also not mentioned on Emirates website nor on my tickets or when I made my purchase that each baggage must be stringently below 32kg. But I was made to re-pack over a few kg difference from it. Think about 1-1.5kg. Feedback to Emirates since my return but no reply to date. It's been more than a month.

IAD-DXB-MAA and back. Good food on the long haul IAD-DXB. Excellent IFE. Upgraded to business on the DXB-MAA leg and experienced the business lounge in DXB. Great experience. Less crowded showers and great dining service including Indian food. DXB airport is a big crowded place. DXB-MAA business was good. Enjoyed the extra space. On the return journey, declined the upgrade to business offer for MAA-DXB. DXB-IAD flight landed much ahead of time. Baggage delivered carefully. Full marks for comfort. Fare was about average - not cheap really. One gripe is the IAD flight starts at 10.30am and there are no Emirates flight evening or night from IAD. But it works well on return when you start from India at night (9-10pm IST, not untimely hours) and reach IAD early at 8am EST.

I flew from Dubai to JFK (EK 201) First class on November 12, 2012. The first class suite experienced a complete systems failure. The electronic system kept on freezing resulting in no seat or ICE usage. After approx. 3 hours of constant reloading the purser could only offer me a business class (10D). At this stage dinner became an issue as business class had already been served. The purser took all my details and was to submit a report and assured me someone would revert. I am a Gold Card holder which really has been of no use. Flying first class is very expensive (cash or miles) and one would expect the basic courtesy of an official reply.

I have been to Dubai before and the service was excellent. The information and boarding at Gatwick North Terminal was worst than my experience with Ryanair or Easyjet. Service was poor on the 777, economy class to Dubai as well as the return journey, from Singapore to Dubai and equally from Dubai to Gatwick.

San Francisco to Ahmedabad via Dubai round-trip. I had no issues with Emirates other than seat comfort. The seats feel quite thin on their B777s, because of their 3-4-3 configuration but it still had modern amenities like USB and power ports and it had the ability to recline. Seats on their A330s are very comfortable. Meals are good on this airline. Staff are quite friendly. The minute you board, the crew gives you a very warm welcome. The ICE inflight entertainment is excellent. On shorter flights like the one from Dubai to Ahmedabad, the entertainment has just TV, movie, and music/radio channels and a small amount of games, but it is still good enough for a 3 hr flight. If you are travelling with Emirates, you'll most likely be using Dubai Airport. Dubai Airport is very spacious with its high ceilings and huge floor space. It also has lots of cafes/restaurants and shops. I will travel with Emirates in the future. I hope that they will soon operate the A380 to San Francisco.

Flew Australia to Dubai in Economy Class and found the seats to be uncomfortable, very tight space especially when trying to climb over two other passengers to go to the bathroom. Attendants and food very good on this leg. Same for flight Dubai to Heathrow. Return trip from Heathrow to Dubai was terrible. Staff were either lazy or just out of their depth. Our dinner trays were left waiting to be collected for over an hour! I asked an attendant if she could take my tray as I needed to go the bathroom and she said she would be back. Three quarters of an hour later still not collected. Trip Dubai to Australia very disruptive with lights on most of the night, staff not at all helpful. I put my help light on to ask for a glass of water to save climbing over two people during the night but no one ever came. Staff seemed just bored with their work or disinterested. Seating awful once again. Would not fly Emirates again.

A380 was new and ok, the ICE system is excellent though. Flight was a big let down due to poor service and attitude of FAs. On the other hand the A340-500 was older, a bit less comfortable but the service was far better then on the A380. Food for both flights was good, but man do they leave your food tray sitting around for a long time. Have flown Emirates twice now, not sure if I'd use them again.

On the whole, the one thing that stands out about my Emirates experience is the good food. Everything else was so so. What colored my experience is that on the flight out to Dubai (from New York) I got to the airport a little over an hour before departure and was told that I had been offloaded from the flight. A rather stressful experience. That was the week following Hurricane Sandy and the flights had been disrupted and it was a chaotic time. Emirates staff were not very organized and I had to keep following up with them to get an alternative flight. It seemed like I was left to my own devices and the airline did not take any responsibility. The one saving grace was that they did not charge me any additional money to revalidate my ticket. Even though I got a good deal for the flight, I am not likely to fly Emirates again.

Flight from Zurich to Dubai. Excellent service as well as smooth flight. Cabin crew excellent and airport services operated directly by Emirates personnel rather than Dnata. Economy amenities at a higher level in comparison to other carriers. Best entertainment system (ICE) I've seen. I'll fly them again.

Return leg of BKK-HKG-BKK. This business class trip has to be the best value in town. Food and service both in the lounge and on board excellent. Flight uneventful as it should be. Always helpful arriving BC in BKK with the fast track service through immigration.

Flew DUB-DXB-BKK and back. Chauffeur car on time for all 4 collections. Lounges very good. Especially in Dubai and Bangkok. Flew A380 + B777. Suites very nice and spacious. Good IFE. Showers on A380 is an experience. Food and drink selection very good. Staff very friendly and efficient. Found the B777 more spacious as there is only one level on this aircraft. Ceiling seems a lot lower on the A380. Express passes for immigration in BKK excellent. To get from the A380, through immigration, baggage collection and to our waiting car took 10 minutes. Great time saving. Great amenity kits. Overall a great experience. So good I booked a trip to Sri Lanka next year with EK.

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