EMIRATES review :  10 January 2008 by  Andre Moreitz    (Australia)

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Recommended:

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Cabin Flown:

Economy

SYD-DXB-DUS-DXB in Economy and DXB-SYD in Business. Until Dubai new Emirates terminal is finalised you will see sleeping people on the floor of the airport. Furthermore, it is likely that you will be travelling to your plane by bus from the terminal as Emirates seem to use Dubai as a parking lot for all of their 777 and A340. If you are of a very solid build or above 5'10" you will find the seating on 777-300 a squeeze. Crews friendly, much better than on my last trip in September. Food is more plentiful than QF/SQ and of superb quality in Economy and Business and entertainment system is first class. If travelling in Economy, book seats as far to the front of the plane as possible as the air seems to be cooler and the plane is less noisy.

EMIRATES review :  10 January 2008 by  J Abela    (Bahrain)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

BAH-DXB-MLA in coach, late departure from BAH airport meant our luggage was late to make connection to DXB-MLA flight however EK waited for it to be loaded onto aircraft. Unfortunately this meant an hour's delay on DXB tarmac.

EMIRATES review :  9 January 2008 by  Kevin Whitton    (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Heathrow-Dubai-Perth Return. First time with Emirates - probably my last as well! Total lack of room on a full flight both ways. Sat between two others in a row of 3 and no elbow room for eating. Seats very narrow and lack of legroom. Have travelled with Malaysia Airlines and Singapore Airlines to Australia before and both were far better. Emirates cabin crew were very average in comparison (although not unhelpful). Lack of drinks and snacks. Entertainment and films very good though.

EMIRATES review :  9 January 2008 by  P Cleary    (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

For €525, roundtrip, HAM-JFK, the ride was great. IFE system was the best I had encountered. The food was tasty but did not seem to match the description in menus handed out. The bathrooms were also much nicer than Lufthansa, BA, etc. and the amount of food served (lunch plus small uncooked dinner) seemed right. They were generally responsive to my requests for more water and wine. The seat pitch is 33", but you should try to snatch one of the emergency row exit seats if possible.

EMIRATES review :  9 January 2008 by  S Cohen    (UK)

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Recommended:

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Cabin Flown:

Business

LHR-DXB-SIN in Business. Although Emirates displayed the seatmap for the reconfigured five row business product during seat selection for all my flights (precisely why I booked those particular flights), not a single leg flown was configured as shown. The old configuration is a terrible waste of money, and very uncomfortable. The seat-recline is the worst of any business class I've flown, although the 777-200 was slightly better than the 777-300's. The entertainment system and food are very good, but that's about it - and definitely not worth the price. If the seat in front reclines at all, it will be very difficult for you to move in and out of your seat. Check-in service at LHR is great, as are the car service they provide. But as a business class product, don't waste your money.

EMIRATES review :  8 January 2008 by  Kevin Tunnicliffe    (UK)

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Recommended:

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Cabin Flown:

Business

BHX to DXB. Great flight on the 777, no delays and superb service from cabin crew. Unfortunately the return journey on a very old and worn out aircraft was a far less pleasant experience. Cabin crew were excellent and had there been sufficient food for everyone to get their choice would have been rated three stars. There was not, and judging from the amount of apologies being offered the shortages affected a lot of the cabin. The seats were old and very cramped and the on demand video system was an ancient cassette based system where passengers booked first, second and third choices and were offered cassettes as they became available. Very poor compared with the newer, excellent system on the 777.

EMIRATES review :  8 January 2008 by  D Danby    (Australia)

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Recommended:

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Cabin Flown:

Economy

Sydney to Dubai fantastic - able to choose my seating as part of the skywards benefits and in a configuration of 2x2. Food and crew fine. Back flight from Bangkok to Sydney absolutely appalling. Crew rude. Had my arm banged several times by FA with service trolley. Complained to head FA only to be offered a gift (which I didn't take). No drinks through the night. Would not fly long distance again with this carrier.

EMIRATES review :  4 January 2008 by  Alan Davies    (UK)

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Recommended:

Value for Money:

Cabin Flown:

First

Birmingham to Dubai business class, Dubai to Auckland first class - very pleased with service and facilities. We found the seats in first class comfortable and staff could not do more to meet our needs. ICE passed us by but the food was excellent as was the wine. Lounges, particularly the First Class lounge in Dubai, were to a high standard - less crowded at this particular time of day. Fortunately we did not suffer the desperate delays at Dubai spoken of by other reviewers though we did end up running late. All told a pleasurable experience.

EMIRATES review :  3 January 2008 by  David Allan    (UAE)

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Recommended:

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Cabin Flown:

Economy

DXB-GLA-DXB, arriving back early this morning. 777 aircraft both legs. Really uncomfortable seats (a metal bar across the seat back rides uncomfortably across your shoulder blades if you are anything above 1.80m tall); tight legroom; tight cabin (10 across seating where other operators have only nine); surly/offhand crew who were largely invisible; broken IFE screens; inedible food served almost four hours after take-off from GLA - touted as 'lunch' - at 6.00pm Scottish time? EK are really losing the plot - I'll stick with Etihad in future.

EMIRATES review :  27 December 2007 by  Sahar Choudhury    (UK)

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Recommended:

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Cabin Flown:

Economy

DAC-DXB-LHR. First leg of the journey was very uncomfortable because of the Economy seats. Everything else was good. Dubai to Heathrow was great and economy seats comfortable. Food and service was good.

EMIRATES review :  23 December 2007 by  Ben White    (Australia)

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Recommended:

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Cabin Flown:

First

DXB-SIN-MEL first class on the 777 service. Whilst the service was good, the overall cabin is nothing really more than a slightly upscale business class. Old seating configuration that do not fully recline, small screens with limited video selection. In summary good service, good wine and food selection/choice, tired old cabin configuration, not really first at all.

EMIRATES review :  16 December 2007 by  Sue Fox    (UK)

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Recommended:

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Cabin Flown:

Economy

After flying from Birmingham to Dubai and on to Bangkok mid-November with no problems, on the way back the flight from Bangkok was delayed for four hours (3 am to 7am) with no reason given for the delay. With this delay we missed our flight from Dubai to Birmingham (there should have been a two hour gap between the flights). On arriving at Dubai it was chaotic to say the least. People were queuing at about six desks and queues weren't moving. When someone eventually came away from the desk we were informed by her that she'd been queuing for 4.5 hours with no refreshments offered. By this time my husband had gone off to see if there were any other desks. There were and we queued for about half an hour and managed to get on the afternoon flight. We were allowed a free meal at Dubai and eventually got back to Birmingham seven hours late. An elderly couple missed their onward flight to Australia because as they were about to go through boarding they were informed they couldn't go through by a "learner" and were escorted back to the queues. Their luggage was already on the plane and was on its way to Brisbane! All this wouldn't have been so bad if the staff at Dubai were quicker and we'd been offered an explanation earlier.

EMIRATES review :  16 December 2007 by  D Simcock    (Australia)

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Recommended:

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Cabin Flown:

Economy

MAN-DXB-SNE-BNE Economy. The 8pm flight from MAN-DXB has been consistently late departing MAN recently due to the late arrival of the flight from Dubai earlier in the day. We were delayed by over 90 mins and thus all passengers attempting to catch the connecting flight to Brisbane (via Singapore) experienced the following at Dubai airport. We were fast tracked through the transiting area and directed to go to the boarding gate which happened to be at the other end of the terminal building. Eventually on arrival at the gate 20mins before the flight was due to go, we were all told that we could not board the Brisbane flight as we could not travel without our luggage! Due to the terminal building works at Dubai airport a good percentage of the flights are parked at remote bays and passengers placed on buses for a slow frustrating 15-20 min trip to the transiting area in the main terminal building. This in turn has an impact on the efficiency of the baggage transfers between flights! Hence, from the boarding gate we were directed back to the transiting area to be rebooked on other flights. On arrival at the ticketing booths we encountered 2 airport staff trying to deal with queues of passengers urgently attempting to rebook their connections. Frustration amongst passengers increased and it took requests by certain passengers to obtain the services of more airport staff at these ticketing booths. We were all eventually rebooked for the same Brisbane flight the next day and accommodated in a Dubai hotel overnight without luggage. DXB-SNE-BNE on an older 777-300 without the ICE IFE system which made a very long flight even longer! The old entertainment system on these planes are very inferior to the choice you have on the ICE system. Window seats very cramped for both arm space and leg space due to design and seat configuration of cabin. Cabin crew did their best and were always open to extra requests for drinks. I still believe there should be more non-alcoholic refreshment served on 15 hour plus sectors. My request for duty free was totally forgotten by the cabin crew on the DXB-SNE sector, thus I made my purchase in Singapore airport instead during the hour stopover. Overall, Emirates offers good value for money on the flights, however Dubai airport can be hit or miss for connections due to the very short times between connections.

EMIRATES review :  14 December 2007 by  Victoria Mitchell    (UK)

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Recommended:

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Cabin Flown:

Economy

GLA-DXB-BKK-DXB-GLA Economy Nice new 777 on the Glasgow to Dubai leg. Flight full but left on time. Legroom good, elbow room poor and didn't get seats I'd requested on-line. IFE terrific, food not bad and FAs busy but pleasant. Dubai to Bangkok leg on an older 777 which was a bit shabby. No major complaints however and good value for money. It's a bonus not having to go via Heathrow so will use this service again. Only complaint was that, as usual, Dubai International was jam packed and there were not enough seats, people all over the floor sleeping. They board the flights very early however so not too much hanging around to do.

EMIRATES review :  10 December 2007 by  R Stewart-Beardsley    (Australia)

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Recommended:

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Cabin Flown:

Business

SYD-DXB-LGW return. Excellent service. Cabin crew courteous and friendly. The aircraft was clean, food good, seats comfortable as were lounges in all 3 airports. The chauffeur service was wonderful, especially as I was travelling on my own. My only quibble would be the seats and entertainment. ICE did not show any movies I wanted to see - but then with an Ipod and a book, it was hardly an inconvenience. And, which Emirates planes have the flat beds in business?

EMIRATES review :  10 December 2007 by  Dave Stanley    (UK)

Customer Trip Rating :

Recommended:

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Cabin Flown:

Economy

LGW to DXB. I have been flying with Emirates for a few years and like some others feel that the quality is declining from the once excellent standard. The check in at Gatwick was chaotic, with very long queues. The online check in seems to be making things worse. At Dubai there is a long and frustrating bus ride to get to the terminal. I do not understand why they could not park at the gate - there were plenty unused.

EMIRATES review :  10 December 2007 by  Geoffrey Earl    (New Zealand)

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Recommended:

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Cabin Flown:

First

AKL-MEL First class special fare on the Airbus 345 and BNE-AKL on a Boeing 777-300. Both flights excellent with pleasant food and service. Cabin staff professional and fun. Airbus entertainment system is superb if movies etc are what you want. If I had to choose between the two planes I think the old 2x2x2 seating in first class on 777 would do me fine! Airbus is great but it seemed to be so much more cramped and cluttered. Emirates flying into Auckland is a bonus as you are able to use their European network to many different cities. >

EMIRATES review :  9 December 2007 by  Mark Bickerton    (UK)

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Recommended:

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Cabin Flown:

Business

LGW-DXB-ISH, DAC-DXB-LHR, Business Class. The outward journey was great - new aircraft from Gatwick to Dubai with great seat. I slept 90% of DXB to Islamabad so cant really comment on that! Return from Dhaka was nice - Business Class was not very full, although Economy was, and the staff were friendly. DXB-LHR was an old 7777 and feeling dated. I think service and facilities on Emirates is varied because it depends what kind of plane you get, and that impacts upon your experience. Outward I was on EK16 from Gatwick which seems to always get the most modern aircraft; and personally I prefer flying from Gatwick than from Heathrow.

EMIRATES review :  7 December 2007 by  Roger Lyon    (UK)

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Recommended:

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Cabin Flown:

Economy

SYD-DXB-MAN via Bangkok on 777. Too crowded seating. ICEis very good but why do they have to repeat on screen announcements in two languages. Use subtitles and allow people to access ICE more quickly. Food passable but not great. FA's ok, but didn't go out of their way to be special. Dubai airport is a nightmare. Buses take you miles out of the way when you disembark. Emirates lounge far too full and chairs hard to find. I am a Skywards Silver member, but apart from checking in at Business Class desk, I don't see too many benefits. Overall, I feel that Emirates are definitely slipping down the pecking order, and are certainly not a cheap option!

EMIRATES review :  7 December 2007 by  Robert van Tuyll    (UAE)

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Recommended:

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Cabin Flown:

Economy

DXB to DUS economy. Checked in 2 hours before the flight and when it was our turn we were guided to a separate counter, where we were told that the flight was overbooked. Had to persuade heaven and hell to take us, since my sister was in hospital. 8 other people were left behind. Could not sit together anymore, and upon arrival in DUS found out that 1 suitcase was missing and another one badly damaged. Emirates is not what it used to be. Service needs an upgrade.

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