Emirates Airline Passenger Reviews and Emirates Customer Trip Reports   Emirates an official 4-Star Airline   Add your Emirates Review   Emirates detailed 4-Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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EMIRATES customer review :  26 January 2010 by D De Franceschi   (Italy)

I booked Emirates business class Dubai to Johannesburg return after checking the website which boasts flat bed seats. n neither of the two flights was there a flat bed but the old business class seats, long abandoned by other operators. Moreover, on the return flight the seat was defective and did not extend but left a "hump" making it very uncomfortable to rest. I asked to be moved to first class (it was half empty) to take a nap, no way. Very disappointing, I did not expect this from Emirates.

EMIRATES customer review :  23 January 2010 by John Neal   (UK)

LHR-DXB-BKK. New A380 excellent, good service, food and entertainment. No complaints and would use them again.

EMIRATES customer review :  19 January 2010 by Patricia Orr   (UK)

LHR-DXB-KOC return. We were looking forward to the flights as part of our holiday and had heard good things about Emirates. But it must have gone seriously downhill as our experience was largely a negative one. Heathrow - Dubai leg the service was good and we had plenty of room. However, the rest of the flights were pretty poor - all the 777s were packed to the gunnels, and there is so little legroom to be had in economy. ICE system was sluggish and the screens past their best. I agree with many of the other reviewers that the overwhelming let down is the attitude and work rate of the cabin staff. They are clearly disinterested in giving good service, food takes an age to appear and they don't come round periodically with water so unless you go up to the galley and ask, you'd be horribly dehydrated by the time you got off at the other end. The food was also a big disappointment - chana masala breakfast on DXB-KOC was disgusting. A very average airline.

EMIRATES customer review :  17 January 2010 by C Metcalfe   (Australia)

SYD-DXB-LHR return. A380 outbound & B777 inbound. Superb aircraft IFE, but that is where it ends. Seats have no footrest, had to wait ages for meal service, safety checks lacking - passenger behind me stayed talking on his mobile during taxi and only finished moments before takeoff. But my worst experience was the lack of a simple drink during flight - a lacking on all sectors so not just an 'off day'. I fly this route regularly (first time on Emirates) and I am used to the cabin crew doing the rounds during the flight with trays of water & OJ or being provided with a bottle to re-fill at your leisure (my own empty bottle was taken from me before boarding). In the end I went to the galley myself to get water, but the galley was unattended. At that point I was almost tempted to get a drink from the tap in the toilets but managed to eventually track down a staff member and nearly had to beg to be given two of the little containers of water. Other than new aircraft and IFE system, next time I’ll stick with QF or MH.

EMIRATES customer review :  16 January 2010 by J Scheierer   (Germany)

FRA-DXB-CPT. Check in Frankfurt very quick and friendly. Online Check-In and baggage drop off worked well. But what happened to Emirates in those last 5 years I hadn't flown with them. Apart from hot-towels-in-Economy service, they've become an average airline. Nothing more than average. Food was inedible, never had eaten so bad on board of a plane before. Service was alright but nothing special. Legroom wasn't sufficient and seats uncomfortable. You can choose of 100 movies and plenty of games on your personal tv screen but I would have preferred a good sleep and comfy seat instead. DXB airport is a beehive. We arrived 90 mins late, Bus shuttle to the airport building, long queues at the transit security hall, rushing to connection gate - about 1 km walking distance through this cramped huge duty free department store called "Dubai International Airport" (I'll never complain about the long ways in Frankfurt anymore) - just to be bus shuttled again for another 10 hrs flight to Cape Town. We decided to cancel our flight home with EK and chose another airline instead.

EMIRATES customer review :  12 January 2010 by E Carew   (Australia)

SIN-MEL. With the exception of one female staff member, the crew on this 777-300 looked unhappy - it showed in the perfunctory manner with which they performed their duties. A screaming child a few rows back from me had passengers looking around to see from where the noise was emanating. While cabin crew are not miracle workers, they appeared to not make any effort to soothe the child. Food was average, with the breakfast being served 2.5 hours prior to arrival at MEL, about 45 minutes too early. EK is behind SQ in economy class and it showed.

EMIRATES customer review :  12 January 2010 by Adrian Pritchard   (Australia)

London-Dubai-Singapore Economy. Only had ICE on the second leg from Dubai to Singapore, it was still pretty average though, food was horrible out of Dubai. Emirates offer a free "meal" for transit passengers, for this you have to get your boarding pass stamped by a guy in uniform and pass a security barrier so I was expecting slightly more than three self service stale sandwiches! The seating on both legs was incredibly cramped - despite me only being 5ft! It's not worth bothering to reserve seating by the window, both mine were in central aisle seats. The cabin crew were professional but pretty cold, in all I'd probably go with Singapore airlines next time. Upside, it was cheap!

EMIRATES customer review :  10 January 2010 by N Chauhan   (Philippines)

SFO-DXB-MNL with a 2 day stopover in Dubai. B777-300ER on both legs. The absence of footrests on the flights made the 16 hour flight San Francisco to Dubai very uncomfortable. The service was average and passengers were starving due to the lack of snacks provided during the journey. ICE system is the best thing. The cabin crew was polite and courteous but in a rush at all times. Dubai - Manila leg was somewhat better for service of crew and quality of the food, which was otherwise below average. Overall, Emirates is a very average airline. If you have ever flown Singapore Airlines or Cathay Pacific previously, you will be very disappointed by the quality of Emirates service.

EMIRATES customer review :  10 January 2010 by L Caswell   (UK)

Seems to have gone downhill since last I flew on Emirates. The staff on the outward journey were disinterested and not at all friendly - they also had an irritating habit of shouting to each other up and down the gangway. They did not carry out efficient safety checks - the passenger next to me had her hand luggage on the floor right where her feet were, and obstructing access to the gangway - stewards did not ask her to stow her luggage despite walking past about three times. The food was ok, but service was really slow, and we had to sit with our trays for ages before they removed them. It seemed rather chaotic. ICE entertainment system was good, perhaps too good, as the choice was enormous. The outward journey was marginally better, with one very good steward - very much the exception.

EMIRATES customer review :  9 January 2010 by M Lee   (Singapore)

Emirates Airlines may be worthy of a 4 star rating in terms of service in the air but the support and customer service on the ground is terrible, especially in the UAE. My luggage was not loaded onto the flight and was delayed for a day. I lodged a complaint to their customer service in Dubai UAE, reminded them twice for a reply and have not received a reply from them till today. The bottom line is that a 4 star airlines should provide not only good services and support not only in the air but on the overall.

EMIRATES customer review :  9 January 2010 by S Webster   (UK)

LHR-DXB-AKL. A380 is remarkable, the suites are similar to the ones on the 345. Both ground and cabin crew friendly and professional. Emirates lounges offer a relaxing and peaceful experience. The new first lounge in DXB is very large, well appointed and staffed. Yet again there was no express security lane in DXB (it had been removed).

EMIRATES customer review :  9 January 2010 by Dev Bhojwani   (UK)

Bombay-Dubai. Most of the crew went about their work in a robotic manner. Hardly any engagement with the pax. However, one attendant did make an effort to chat. Food not up to scratch but there was enough to eat in the Emirates Lounge (large, bright, and equipped with showers) in Bombay so food onboard wasn't an issue.

EMIRATES customer review :  8 January 2010 by M Faroni   (Switzerland)

ZHH-DXB-BKK return. Worst airline I've flown. Started off at Zurich airport being told our bookings had been cancelled, even though we had valid e tickets, booked and paid in April 09. After almost 2 hours waiting at Customer Service, they managed to reinstate bookings, no explanation, no apology. Had to return to check-in, no 2 seats together available as we were almost the last to check in by now. Insisted, so standby passengers were moved. Cabin staff have an attitude like I've never seen, like they're doing you a huge favour. Absolutely no leg room, sardine tin comes to mind. Tried to pre-book return seats at BKK airport 2 weeks in advance, we were treated like dirt, I've seldom experienced such blatant rudeness from anyone.