EMIRATES   Passenger Reviews and Customer Trip Reports

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EMIRATES customer review :  3 August 2009 by R Ogilvy   (Australia)

PER-DXB-BAH B777-300 on first leg, wireless controller on my assigned seat didn't work so was moved to another seat which also didn't work - finally ended up near where I started where the controller worked intermittently. What was wrong with having buttons on the armrest? Lie flat seat and mattress comfortable although a bit narrow. Food wasn't very good, have had much better in economy on other airlines. Staff were friendly. I used the old lounge in Dubai as the new one is hopeless - not enough seats/loos/showers. Connection to Bahrain involved a bus trip so long I thought we were driving to Bahrain. Another airline needs to fly the PER-DXB route so that Emirates have some competition.

EMIRATES customer review :  2 August 2009 by Rod Jones   (Australia)

LHR-DXB-PER. A380 on first leg, seats fantastic with all options working, legroom and width not a problem. Food and drinks outstanding, love the bar down the back! B777 on 2nd leg, no problem with legroom. Plenty of pillows and blankets and underbody mattress a winner! . Staff on both legs great and accomodating.

EMIRATES customer review :  2 August 2009 by K Stokes   (UK)

AKL-DXB-LGW return (via SYD out, BNE return). A380 to DXB was brilliant. Would recommend the inner window seats for more privacy and storage, and bar is a great place to stretch legs. 777-300 on both LGW flights - angled lie flat seats and huge screens. A340 on final leg - not the best privacy or recline for sleeping, but good. The service from all crew was exceptional, lounges comfortable with BNE lounge the best - great views, is light and spacious. AKL lounge is spacious, but windowless; LGW roomy, SYD was very busy when I was there so did not get the best impression and DXB lounge is enormous, and can be hard to find seats early in the morning as it is so busy.

EMIRATES customer review :  31 July 2009 by I Paterson   (Dubai)

JNB-DXB Overnight to Dubai, old first class seats that don't recline. Spent 1.5 hours sat on plane waiting to push back with no information. Eventually took off, requested main course was told would have to wait for about 1 hour as drinks would be served followed by starter then main course, declined food woken up 2 hours later for main course! Managed about 3 hours sleep. Very poor service and contradictory messages from crew. DXB-RUH, 30th July 2009, 1.5 hour flight, very old seats which are sold as business class seats on some flights! Services very poor, 2nd person to be served food, told they had run out of choice, all 2,3 or 4 available portions (depending on which member of the crew spoke to me) had already been served (see above). Crew were not interested, we all had to ask for jackets before leaving aircraft. Emirates prices are going up but service, quality and professionalism is going down, many friends are trading their Skywards gold cards in for other carriers. I only hope someone in Management takes note of the downward trend!

EMIRATES customer review :  30 July 2009 by Linda Williams   (UK)

Glasgow/Dubai/Mauritius return. This was our dream holiday. But we had to endure the worst two flights my partner and I have ever been on. The seats were so uncomfortable and as the footrests have been taken out. I am told by Emirates that these were removed to make more leg room and they were reacting to a passenger survey. I put my bag on the floor in the end and put my feet on it. Never again! The food was awful, hot food was lukewarm. I am told by Emirates that World Renowned chefs have created this culinary experience for passengers - I have my doubts. I am also very confused about the hand luggage. Why when we checked in at Glasgow were people who had reasonably small bags being made to put them in the hold. But in Dubai and Mauritius you could board the plane with huge cases and holdalls. This resulted in chaos as people tried to get to their seats over baggage that should have gone in the hold. Very disappointed with Emirates and won't use them again.

EMIRATES customer review :  30 July 2009 by Jason Burnie   (UK)

LHR-BKK-SYD-LHR (via Dubai). LHR-DXB on B777 with cramped seat configuration of 3-4-3. As a result seat width is narrow and you can always feel the elbows of the persons next to you. And because of this it's very difficult to get a good sleep. DXB-BKK on A380. The seat configuration is 3-4-3 and seat width no different to B777. Although the seat width is narrow the legroom is reasonably generous - Emirates removed the IFE box which is normally located under the seat in front of you. The other legs on either B777 or A380 with the same situation to the previous 2 legs. ICE as good as always - I like the wide screen and sound quality. Food quality as well beverage services onboard excellent. No problem at all with check-in, boarding, flight connections and baggage claim throughout the entire journey.

EMIRATES customer review :  30 July 2009 by D Maton   (UK)

LHR-DXB-KUL return Economy class, tried to upgrade using Skywards points but told no availability and to check at LHR/DXB. Outbound 777 300, good service and food. ICE worked well although seats a little uncomfortable. Free upgrade to Business at DXB. Older style 777-300, excellent service and inflight meals. Return leg again tried to upgrade but told no availability and to ask at check in KUL and DXB. Check in said we needed to upgrade at least 24 hours prior to check in. KUL-DXB older style B777-300, average flight crew and very poor quality of service and food, in fact almost inedible. DXB-LHR A380, modern aircraft and extremely quiet. Very good crew let down again by poor food.

EMIRATES customer review :  28 July 2009 by A Zubair   (Germany)

Food on Emirates flights operated between Karachi/Dubai are of a poor quality. I happen to be a regular traveler between Dubai/Karachi. Most passengers do not touch the food due to its poor taste. If Emirates wants to remain a 4 star airline, emphasis to safety, cleanliness of aircraft is fine but much improvement is needed in catering as well.

EMIRATES review :  27 July 2009 by Steve Flint   (UK)

CPT-DXB on 777-300ER with old style seats (2x2x2). Seat is uncomfortable and not long enough for tall pax. AVOD needed a reboot and rather scarily the seat will not adjust if the AVOD goes down! Privacy divider just adequate. However, better hard product will not improve the poor staff performance. Over 40 mins to first drink, fiddling around for 2 hrs with meal service, meaning that on a 9hr overnight flight I got less than 5 hrs sleep time. Had to ask for sleepsuit, ear plugs and eye mask - pathetic! Jacket not delivered back at end of flight. As many others have said, Emirates just don't cut it with service these days.

EMIRATES review :  27 July 2009 by M McGrath   (UK)

LGW-DXB-Mauritius-DXB-LHR. Chauffeur service worked well. Lounge at Gatwick very nice with good selection of food etc. B777ER on first leg was new, seat comfortable, ICE great as well as the food. New Dubai terminal very efficient compared to older terminal though the new Business Class lounge is soulless - a limited number of showers and toilets for the numbers in the lounge. Second leg also on a 777 with flat angled seats. Final leg to LHR on A380. I think the seats are great, particularly those by the window. Bar lounge at the back great too. Overall a 4 star plus experience.

EMIRATES review :  24 July 2009 by Ewan Barr   (Hong Kong)

KUL-DXB-LGW return in Business Class. A good product with nice staff and excellent food. None of the 4 flights had the new business class seats, which was disappointing, especially as they were all on B777 (200 and 300ER). Emirates has wobbled in the last 12 months with consistency of its staff, however this was not so on my journey. First for LGW-DXB sector, flat beds and refurbished cabin, which was good - and outstanding service. I would use them again as the total cost was less than GBP1400. The new lounge in DXB is huge and rather unfriendly.

EMIRATES review :  22 July 2009 by E Paige   (UAE)

I had a pre assigned seat in business class on a flight to Manchester, checked the day before, seat still the same as what I requested, get to check in at Dubai, and was told my seat had been changed. Duty manager said nothing could be done, just complain to Emirates, and was then told that Emirates can change pre assigned seating at any time, even onboard aircraft, and give your seat to someone else. I find this attitude disgusting.

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