EMIRATES   Passenger Reviews and Customer Trip Reports

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EMIRATES customer review :  9 February 2010 by Sue Parry   (UK)

Manchester to Sri Lanka changing planes at Dubai. Never again. Outbound delayed just over two hours with no explanation. Food was poor with no choice, drink service only with meals. Miserable staff. At Dubai due to there late take off they closed the gate five minutes early and refused us entry to flight. Five hour delay as we were told it was our fault for being late. No sorry given no food or drink offered. Staff were arrogant and we were left stranded with no help. Five hours later flight was called and we boarded, only to be told there would be a further delay of forty minutes as they were waiting for a delayed flight from Milan. Why they couldn't have waited five minutes for our flight?. I think they are struggling to be a 3-Star airline. Planes on return were dirty and tired with previous occupiers remains still left. They ran out of wine and again no choice of food. Staff seemed bored by everything and were mainly invisible. About time they improved their customer service and customer relations.

EMIRATES customer review :  8 February 2010 by M Draper   (UK)

Heathrow - Dubai return. Outward flight okay, meal acceptable, although we did not have the seats we reserved and it was uncomfortable as no foot rests. Return flight should have been on new Airbus, but this didn't happen - no explanation as to why, therefore once again, never had seats which I reserved. Uncomfortable seating again, and meals were dreadful. Ordered a chicken curry, but it was nothing but skin and unpleasant pieces of chicken. Tea was a piece of dry cake, 2 small quarters of sandwich, and scone - and couldn't have hot drink due to tubulence. I was very disappointed with this trip.

EMIRATES customer review :  8 February 2010 by Michael Fadjar   (Indonesia)

Tripoli-Jakarta via DXB return in Business. Mixed experience, friendly and efficient crew on outbound flight, less impressive on return. Pre-ordered seafood meal served without mistake. EK deserves its 4-Star ranking instead of 5-Star ranking, due to its old and tired aircraft interior. Sorry to say but 2x-3x2 in A330 business is out of date and greedy these days, when the competitors have already moved to 2x2x2 in 777-300ER. DXB business lounge feels crowded on weekdays morning, people are lining up for showers and even toilets. There are simply better competitors out there these days.

EMIRATES customer review :  6 February 2010 by K Chan   (Hong Kong)

HKG-DXB-MXP Economy Return. B777-200 HKG-DXB-HKG and B777-300ER DXB-MXP with the new ICE system which I found very difficult to navigate. Old A340-300 on MXP-DXB leg with only an old personal TV which was appalling. Seat was OK on the 777s but very cramped on the A340. Food portion small but edible. Average service from cabin crew. Drinks served only during meal time which was not enough. A pretty average airline.

EMIRATES customer review :  5 February 2010 by Holger Wohlenberg   (Germany)

Flew return from Hamburg via Dubai to Mauritius in January with B-777/300 (old and new interior). Expected high level as we were told by several reviews. However, it was quite a disappointment. Seats too tight and too narrow, especially the "old" seats. People > 185cm have a real problem. Why do they squeeze in an additional seat in each row? It's 3x4x3 compared to 3x3x3 with other airlines. The aisle is actually too tight for the trolleys bothering staff as well as passengers. May be a reason for the generally not too friendly staff. Food service was ok; however, there was no service with drinks (water etc.) afterwards. The only "highlight" was the entertainment system (lots of movies in different languages, games, news, music etc).

EMIRATES customer review :  4 February 2010 by S Parini   (Italy)

Rome to Perth return. Staff were helpful sorting our seats, and also friendly at changing my food preferences. Staff on board were friendly, served extra drinks when required, were helpful and talkative. The luggage came in on time and in perfect shape both ways. I had a musical instrument and worried needlessly after reading reviews online. I only have two complaints, the 777-200 aircraft should have been used on the 11 hour journey Dubai to Perth, while the 777-300 should have been used on the Rome to Dubai - the 777-300 in economy class has extra leg space for tall people, while the 777-200 is really crammed. My second complaint is that the food was appalling - and inedible compared to other airlines I have flown with in the past.

EMIRATES customer review :  2 February 2010 by James Nairn   (UK)

Newcastle-Dubai-Auckland returning from Christchurch. Good clean aircraft, friendly staff who provided assistance to my disabled wife. Food was better than most airline offerings. Staff seemed to devote an inproportionate amount of time to Business and first class passengers.

EMIRATES customer review :  2 February 2010 by Stephen Taynton   (Kazakhstan )

DXB-DOH-DXB. Good service, only problem is the plane they use, A330-200 has seen better days and is not up to the standard. I flew economy which was okay - however cold potatoes as a meal is something I have never come across before.

EMIRATES customer review :  31 January 2010 by Martin Read   (UK)

Flew return twice with Emirates Economy class, December and July, BHX to MEL. B777-300ER a disgrace. No footrests and seats too hard with lump under thighs. Most uncomfortable flight to Australia I have ever experienced. IFE Screens impossible to see in daylight, even with blinds down and headsets are disastrous - really awful sound reproduction. With flights of that length you are desperate for entertainment you can see and hear. Pre-booked meals, and received only 3 times out of 12 so had to take what was available. Drinking water like gold dust. FAs polite when you could find them! Have just returned again from Oz, this time with Singapore. What a difference!

EMIRATES customer review :  30 January 2010 by N Cutts   (UK)

MAN-DXB-BKK-SYD and PER-DXB-MAN Economy on B777s. ICE generally good - but with variability in system age between legs eg. screens very poor DXB-MAN leg. Most flights fairly close to full. Food poor to fair. Seats OK, but lacking footrests now and uncomfortable with little upper leg/thigh support. Main problem is the FAs - most appeared to be disinterested, few smiles and often just sat in the galley chatting for considerable lengths of time. Only on some flights they did bring around water and juice - eg DXB-MAN which also had the best crew in terms of attitude. DXB to SYD via BKK very poor - hardly saw the FAs all flight and WCs were not checked, cleaned etc, so were in a very poor state by the end of the flight. Service seems to have declined substantially over the last year or so. Nowhere near Singapore Airlines or Qantas. Only positive was the price of the fare.

EMIRATES customer review :  29 January 2010 by Kevin Tunnicliffe   (UK)

BHX-DXB return. B777-300 aircraft with old style seats which do not recline very far - when they work at all. I use this service three to four times a year because of the convenience of a local airport. I enjoy the limo service to and from the airport and the standard of service onboard is generally excellent as is catering and IFE. It is a shame that these old seats continue to be a feature of this service.

EMIRATES customer review :  29 January 2010 by Kevin Tunnicliffe   (UK)

DXB to SYD return. I used loyalty miles to upgrade to First on both legs. The suites were excellent with very comfortable seats which convert into flat beds. IFE excellent. The menu, prepared on request was extensive - full meals to lighter options. I did not try the shower facilities on board - passengers who did said they worked well although the amount of actual shower time of five minutes was short. The bathrooms are large and well appointed.

EMIRATES customer review :  28 January 2010 by Mike Siebert   (UK)

Had a free upgrade from business class. Emirates have 1st Class suites and normal seating in different planes. The suites are magnificent and can be closed off from the rest of the cabin, with plenty of storage space. The normal seating is roomy but with little space for books, handbags etc. Service was excellent. We flew London-Dubai-Cape Town and back Jo'burg-Dubai- London. In both cases the first leg was delayed and we spent 8 hours in Dubai instead of 90 mins. I would recommend planning a minimum 3 hour lay-over. Lounges good, particularly Terminal 3 at Dubai, though problems with the showers.

EMIRATES customer review :  26 January 2010 by J Gokalgandhi   (UAE)

DXB-HKG-DXB. A330-200 cramped seats, so-so food; IFE average. Had back pain by the time we landed in HKG. For return journey, changed the booking to have B777-300. Much better seats, good IFE. We take EK every year from NBO-DXB-BOM and are satisfied with the service and aircraft. If you have time (and a little extra cash), take the DXB-BKK-HKG with A380-800 then onward on A330 or B777; a friend of mine took it and was very happy. EK lounge facilities in DXB and HKG excellent!

EMIRATES customer review :  26 January 2010 by M Lim   (Australia)

SYD-DXB-CAI return. A380 SYD-DXB, B777 DXB to CAI. A380 experience was mixed. Seats above average for economy with reasonable leg- room and passable recline. As always, the seat cushion ends up being too short under thigh though. ICE system is fantastic and helps soothe the agony of a long flight. Food is mediocre at best, with choices running out very quickly even near the front of the plane (I suspect the FAs didn't want to fetch my preferred choice from another cart). FA attitude varies from disinterested to indifferent, Emirates need to train their people better or pay them more as their attitude is light years away from QF, CX or SQ. DXB terminal 3 a vast improvement over the old terminal. 777 from CAI to DXB significantly worse, leg room at least a couple of inches less and plane looking old and tatty. Good thing it was only a 3-4 hour flight.

EMIRATES customer review :  26 January 2010 by D De Franceschi   (Italy)

I booked Emirates business class Dubai to Johannesburg return after checking the website which boasts flat bed seats. n neither of the two flights was there a flat bed but the old business class seats, long abandoned by other operators. Moreover, on the return flight the seat was defective and did not extend but left a "hump" making it very uncomfortable to rest. I asked to be moved to first class (it was half empty) to take a nap, no way. Very disappointing, I did not expect this from Emirates.