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Emirates Airline Passenger Reviews and Emirates Customer Trip Reports

  4 Star Airline

a World 4-Star Airline

 
 
Emirates
3.5 Star Rating: Good
2739 reviews


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Emirates Customer review :  24 February 2015 by Langsford Michael    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and myself flew from Glasgow to Sydney return January and February 2015 on economy. The worst flying experience. Five Emirates flights and all of them delayed! On two of the flights home they failed to serve two meals they even had the gall to state "due to inclement weather economy meals will not be served" OK if you were business or first, but economy, forget it! On the last flight back from Bangkok to Dubai, the flight was late arriving, we were met by Emirates staff who said our flight was being held for seven of us. We were rushed through Dubai airport (very large airport and some of us had ailments) no transport arranged. When we reached the departure gate the staff there told us "its too late for you to get on, we did tell arrivals this!" We were then directed from desk to desk to make arrangements for another flight, five desks in all we were sent too in all corners of Dubai airport. We managed to book flights later in the day and they offered us their hotel to shower etc. This meant another group around Dubai airport to get back through customs and to find the bus. We asked if we could just use the airport lounge due to the people suffering from all the walking and we were told "you cannot use the lounge that is for business and first class only". By the time we reached the hotel we just had time to shower, eat a late breakfast and back to the airport to go through customs and immigration again. Emirates could not have made us feel any worse with there attitude and behaviour. Our advise to you if you are travelling economy is to go for another airline, we have traveled on China Eastern and found the service much better than Emirates provide.



Emirates Customer review :  24 February 2015 by M Satish    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Chennai - Dubai and back. Both flights took off and landed on time, clean interiors and great in-flight crew. A wide selection of movies and other programs on the in-flight entertainment system. The quality of food served was also good and no one was refused an extra drink. Overall a very good experience.



Emirates Customer review :  24 February 2015 by M Ness    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying Perth to Manchester for a funeral, both out and return flights delayed, therefore missed connecting flights on each trip (facing an extra 10 hours on the return leg). On arrival at Dubai no one met the passengers to offer directions to desks etc, and on asking to use the lounge to send an email, was met with a 'no' - not every one has a fancy phone with internet service! Hotel voucher, led to a hotel room for a 'sleep' of approx 3hrs, not worth the effort. For the cost of the ticket, was not impressed with the lack of ground service or apologies for such a long delay one would think they would be more organised as this must happen regularly.



Emirates Customer review :  24 February 2015 by W Giesberts    (Netherlands)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight EK148, AMS-DXB on 7/2/2015 in business class. Boarding in AMS was a joke. The economy class pax blocked the way to the gate exit to the aircraft. The ground staff did nothing here when boarding for the first and business class passengers began. Chaos was the word that came to my mind. About 20 minutes delay on departure. Food was of poor quality. The inflight service no better than any other 4-star airline. The seats are acceptable and provide ample space. We were transported by bus to the terminal upon arrival in Dubai. This took about 20 minutes. Another 20 minutes walk to the to the train for transport to the next terminal and another 15 minutes to get to the lounge. What happened to their so-called famous A380 terminal where all A380 aircraft can be handeld. Lounge was OK. Flight EK384, DXB-BKK on 8/2/2015 in business class. No exciting flight. What you can expected for the price you paid for business class. Food was mediocre. FA were friendly and gave good service. Flight EK385, BKK-DXB on 19/2/2015. Again an uneventful flight with food less than mediocre. FA's acceptable. Flight EK147, DXB-AMS. The best of the four legs. FA omnipresent and very friendly. Food was good. The waiting times when changing flights in Dubai made traveling quite tiring. I think it will remain at this one experience with Emirates when travelling to South East Asia.



Emirates Customer review :  24 February 2015 by Taylor David    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A380 London Heathrow to Dubai, 777-300, Dubai to Dhaka. A380 leg was comfortable, food OK, crew efficient. 777-300, Dubai to Dhaka - plane full, cabin crew unenthusiastic - had to wait over 90 mins for food and a drink, a drink should at least be served earlier if the wait for service is so long. Return leg Dhaka to Dubai, 777-300ER, plane again full. Cabin crew better and more organised, but food was extremely disappointing-so called breakfast was a sloppy curry, alternative was fish. Seats on 777 are cramped and narrow. Dubai to London Heathrow A380-nice new plane, seats more comfortable and cabin crew pleasant, organised and efficient. Cabin crews seem very variable, too many need to learn to smile.



Emirates Customer review :  24 February 2015 by D Vincensiu    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew EK 408: KUL to MEL on B777. Service was excellent! Welcomed with hot towel. Food was great. Staff was efficient. Flight entertainment was absolutely excellent. IFE screen was wide and large. The ICE widescreen was just great. Passengers was given access to front and bottom camera, allowing those who sit on aisle sit to see what happens outside the plane. Powerpoint and USB port was available, and I could charge my mobile phone! Plenty of films/TV show in multiple languages. Cabin was clean, and the mood based lightning was synched to the skylight outside the plane. Staff were efficient and helpful.



Emirates Customer review :  18 February 2015 by T Harvey    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to Saigon via Dubai from LHR at the end of Dec and returned on 6th Feb. Three matters are worthy of mention. Food was mixed. Inedible on one leg to outstanding on another. FA's on one of the legs very sloppy, with a nearby passenger fully reclined on take off and looking down the aisle counted three without seat belts on. Despite virtually no turbulence, seat belt sign displayed on for long periods. Finally, the FA's can best be described as 'curtly polite and efficient' - I echo the comment on 6/2/15 (Nagy) 'Their body language and facial expressions were often as if they'd rather be somewhere else'. Overall OK but do not deserve the praise often attributed to them and given options I would not travel with them again.



Emirates Customer review :  18 February 2015 by R Cowley    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF 8043 from Dubai to Frankfurt on 5 Feb 2015. Have just flown Dubai - Frankfurt, economy. Staff were less than enthusiastic, food very unappetising, plane rattled in an un-nerving way. Hoping the return flights to Sydney will be better!



Emirates Customer review :  18 February 2015 by L Stewart    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX-CMB via Dubai. First and last flights with Emirates. I thought they had a reputation for excellent service but unfortunately in my experience this was not the case. A delayed departure and fog at Dubai meant a late arrival. The biz cabin was not very clean, with a stained seat and debris in the drinks holders. The staff appeared disinterested and we were not offered a welcome drink. Thankfully the lie (almost) flat seat was comfortable and the cabin cool so got a decent sleep. The window blind wouldn't shut so woken by dawn over the desert not long before arrival although we were then stacked because of the fog. Huge comms failures at Dubai trying to get a rearranged flight to Colombo. The biz lounge staff couldn't help us, so we joined a slow line at the help desk to be told to run to the gate as the new flight was boarding. When we got there, the boarding flight was to China! We returned to the desk and also mentioned we had now economy tickets but had been booked in biz. They were unable to help, although interestingly the 6 other members of our party had received new boarding passes issued in the biz lounge! Advised that we would get a downgrade voucher (not refund) at gate but the clerk could not do this and advised we would receive it in Colombo. I said this was not acceptable as we did not want to fly Emirates again. They could also not guarantee our re-entry into the biz lounge as the passes said economy! We just walked in anyway! The flight to Colombo was routed via Male, lovely apart from the stop and 1.5hrs on the Tarmac meant I missed my pre-conference meeting. At least they left the IFE playing! My colleagues advised the biz cabin had lots of space from Male to Colombo but we were not offered to move. On arrival in Colombo there was no record of the downgrade voucher. On discussing this with the ground staff they said it would be available when I checked in for my return flight. Why do I not believe him? Why would I want a voucher when I will not fly with them again for this terrible service? Ironically my original connection was late leaving and as I only had hand baggage and can run, I could easily have made it for that departure. Terrible start to my conference and will not allow me to relax during my week's holiday after when I know I've got to repeat the trip in reverse!



Emirates Customer review :  18 February 2015 by Patrick Gold    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-DXB-BKK and return Jan/feb 2015. Qantas customer on codeshare, very good value at <300 return. As reported by others patchy customer service. 2 flights excellent, 1 OK and one seemed to be run for the benefit of the crew, who all seemed very young and poorly trained. DXB is becoming a menace as it gets progressively busier. Any slightly adverse weather and it goes off-line. We were stacked 100 miles out over the Gulf for over an hour because of a thunderstorm resulting in our bagged failing to make the onward connection. Smoother on return but baggage once again failed to make the connection. As I write 3 days later its still not been delivered to me.



Emirates Customer review :  18 February 2015 by D Hector    (Sweden)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HAM-DXB-NBO and return. HAM-DXB on the B777, very modern aircraft, good seats. DXB-NBO on the A330, return B777, slightly older but good compared to several other airlines. Seats are good on all aircraft's, plenty of legroom. Inflight entertainment probably one of the best in the world, there is a big variety of Music, Movies, tv series, games etc on a big touchscreen. Food is good (both quality and quantity), and I really like Dubai airport, even though it is rather large. All flights on time. Really nothing to complain about, great value for money!



Emirates Customer review :  18 February 2015 by M Green    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Manchester-Dubai-Singapore and returned three weeks later. Going out OK but remember much longer journey than with other airlines, you also have to change planes. Service in past has made this acceptable, not any more will I be doing it. Earphones were not working so entertainment not good going out on one half of outward journey. Return journey was a nightmare. Plane full and a seat in front that came so far back, I had trouble opening my tray. The guy in front watched movies all the way but was not concerned that I had no room. Monitor did not work for three hours, so they reset it three times before it worked. Seatbelt was falling apart. Toilet had no water in sink after putting soap on hands. Water dispenser also was not working. Second meal before landing not served. I was already unhappy from first leg. Second flight was from the other side of the airport, a good thirty minutes dash, never had such a distance on such a tiring journey. Dubai to Manchester now another eight hours if you are lucky. Problems with a forty ton machine being loaded in cargo hold, falls off pallets and jams luggage hold. We sit in our seats for two hours waiting to take off. We eventually do set off. Leave aircraft and immediately complain on website. No answer as yet. I have travelled with Emirates over the years many times, I will not be doing so again, service is no longer there.



Emirates Customer review :  18 February 2015 by Kitt Manis    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The ground and ticket staff in New York (JFK) were polite, professional and accommodating. I had taken an early morning flight (11 am) during the middle of the week (Tuesday). The 1st class was empty and pretty much had the upper deck to business class passengers. The flight entertainment ICE was fine however I need help from the stewardess/hostess to show who the things work. The food and wine selection were fantastic since there were about 30 staff handling 15 passengers in the 1st and business class area. Note: there were less passengers than the attendants. The flight was pleasant and the arrival at Dubai was on time 12 hours later. The DXB airport is huge for Airbus A380 fleets and the arrivals were just picking up. The business traveler lounge area was undergoing renovation and the noises were loud and jarring. When requested a different area (there was a separate area for 1st class passengers) was refused politely. Upon completion of the business activities, the return back to New York JFK was on booked on Saturday late evening from Dubai DXB. During the return journey which was on a weekend, the business class lounge area was overrun with passengers from connecting flights. Our flight was delayed due to connecting passengers from other Emirates flights who in turn were delayed. There were many people standing to take seats vacated by other passengers. Reminded me of New York subway and Long Island Rail trains! The New York JFK bound Sunday flight was fully booked and packed to the brim across all the three classes, 1st, business and economy. The problem was compounded by delayed flight arrivals/departures which overwhelmed the all classes of passengers. The airline staff who could not help the over crowding, could not explain the flight departures arrival delays to irate passengers. With 90 minutes (1.5 hours) delayed departure, most passengers hunkered down into their seats and slept for 10 hours of the 14 hour flight from Dubai to JFK New York. Most passengers were at end of the limits that they skipped the dinner. If you slept, you didn't get fed. Most if not all settled for a hearty American breakfast in the morning. Airplane staff were polite and smiling and handled the high passengers volumes exceptionally well. Conclusion; I would recommend to my fellow business travelers to fly Emirates. If you would like to avoid the fully crowded flights, the recommended flights are during the middle of the week when the passenger volumes are low.



Emirates Customer review :  18 February 2015 by D Montague    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Birmingham UK to Dubai on 27th January and did not enjoy the experience. Cabin crew were terrible. Half the plane received a hot towel before takeoff and then the crew could not be bothered with the rest of us and abandoned it. Dinner service was dreadful. The rows behind us received their food about an hour before we did but then they had to sit with their food trays for about another 2 hours before being cleared away. It was 3 hours in before we received our first drink. Finally the menu said we would get a hot drink and sweet treat before landing - nothing given. The crew were so slow it was unbelievable. Flew back from Singapore yesterday via Dubai and could not believe this was the same airline. Yes we all got given hot towels and again before landing. Very prompt with food and drinks and was a pleasure to fly with them this time.



Emirates Customer review :  18 February 2015 by Susan Woodyatt    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and have just returned from our holiday to Sri-Lanka and Dubai. We used Emirates on all four flights. We were very happy with Emirates, except for our return flight home from Dubai. The service was not what we had previously experienced with the airline. We were some while into our flight when our first meal arrived, clearly there was some delay with this meal, as our next meal arrived within approximately an hour. It all seemed a little chaotic. We appreciate that the cabin crew worked hard and were very busy throughout the flight, however during the other three flights in a two week period the service was excellent. We have flown with Emirates before and have received very good service so we're disappointed.



Emirates Customer review :  18 February 2015 by P Schweizer    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class on EK 418, BKK-SYD. The flight itself on a 777 was good and my wife and I managed to get a decent rest on the angled seats. Had a very enthusiastic crew serving us with a smile. Dinner was well presented. We missed breakfast as we were asleep. Departure and arrival on time. Aircraft equipped with older ICE but not a problem on this medium haul night flight. Main negatives at check-in and upon arrival. I was very surprised that our reserved seats (9 K and J) were no longer assigned to us even though booked more than 6 months in advance. I am platinum with QF (code share on this flight) so got a bit upset as the check-in staff at the first class check- in in BKK tried to put us in to the middle row of three with one aisle and one middle seat. After rejecting this seat change, lady suddenly "found" seats 10 K and J for us. Could not work out why our initially reserved seats were no longer available (managed to look at the boarding passes of both passengers sitting in 9 K & J and they had no status with EK or QF). Second negative aspect of the trip during luggage collection at SYD. Even though our 2 suitcases were both properly labeled with "First" labels and we checked-in at BKK 2.5 hours prior to departure, our suitcases appeared as one of the last items on the belt in Sydney. As I said to my wife, first economy passengers of our flight were already checking in to their hotels in Sydney while we were still waiting for our baggage. An overall great flight but check-in at BKK and luggage return in SYD needs to be improved. Also not impressed with the EK Lounge in BKK. Looks new and cozy with good food and drink on offer but the chairs are very uncomfortable.



Emirates Customer review :  11 February 2015 by S Kumar    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew SIN-DXB-BHX after spending New Year in Singapore. I cannot believe that the standards have gone down so badly. I have been flying EK since 2006. Transit in Dubai - Dubai airport can be a huge one and boast of passenger numbers but the reality is that it is finding hard to cater to the growth. Terminal 3 is supposed to be exclusive for EK but why no aerobridges provided. My flight departed SIN at 01.20, landed at around 05.00 in DXB. EK parked their B777-300ER somewhere at the far end of the airport and we were made to climb down the staircase at that time. We were packed in a bus and sent to the terminal which took some 15 to 20 min. I entered the terminal at around 5.45am and walked down for security check. Finally at around 6.30am, I reached my gate B30. After the boarding pass check, guess what, we are asked to board a bus again for a 15 min ride to the far end of the airport where they have parked their B777-300ER again. There was no proper organised zonal boarding as everyone just boarded the flight through the rear door and had to queue a lot before taking the seats inside the flight. Inflight Service - The inflight service was awful. The standards have down in this area since 2010. Their food portions have gone down, I always felt hungry after the meal! Cabin crew don't want to move from their seats at all! If you want something, it is always better to go to the galley rather than wait for anyone.



Emirates Customer review :  11 February 2015 by Ken Wilkins    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR to COL via DXB in Economy two legs on A380's which were excellent, seats comfortable, window seats had more room at side owing to the shape of the aircraft. Flight entertainment system excellent but wifi connection was very limited. Flights on A300 to and from COL to DXB also very comfortable, cabin crew generally friendly and efficient. Emirates really need to think about enforcing their hand baggage policy, we saw people being allowed to take oversized bags on and also more than the one bag permitted (one person boarding from DXB to COL had four bags! This means that people getting on the plane further down the queue have nowhere to put their hand baggage.



Emirates Customer review :  11 February 2015 by P Mercer    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DXB-BKK-DXB-LHR. Four flights in a A380s in a week. Service was slick and professional but there were signs of cost-cutting. Some of the meals were excellent and other mediocre. Boarding the flights was a relatively anarchic process. There were two specific problems that were drawn to my attention by the cabin crew. The first is that many of the business passengers had apparently been upgraded from economy because Emirates had overbooked the flight. This meant that the cabin crew upstairs were working extremely hard and were perhaps not quite as happy as they normally are. The second was the build quality of the A380. For instance, two of the four bathroom doors at the rear of business were faulty on a relatively new aircraft (A6-EEN) and according to the cabin crew there were quite a few other similar issues. This is, of course, not necessarily the fault of Emirates but quite a lot of passengers seem irritated when the light failed to come on it one of the bathrooms and the door failed to shut in another. It never ceases to amaze me that having been building bathrooms in aircraft for many decades manufacturers still haven't managed to work out how to design cup dispensers that allow you to take one cup at a time or tissue dispensers the release a single tissue rather than a handful. That said, the cabin crew were assiduous on all of the flights in keeping the bathrooms clean. The flatbed seat was extremely comfortable, especially with a mattress, although sitting towards the rear of the aircraft meant that there was a constant matter of closing doors from the galley. The OnAir Internet works fine for the LHR-DXB leg and enables you to download your emails (assuming no large attachments) for free because it starts charging at 10MB and even then is not overpriced. However, on the return leg it did not appear to work at all. GSM also worked at the cabin crew reminded passengers to keep their phones on silent to avoid disturbing people.



Emirates Customer review :  11 February 2015 by Sam Low    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently flew on the A380 with Emirates on 3 flights between London and Bangkok via Dubai, the 4th being a codeshare with Qantas. I had much higher hopes of Emirates than Qantas based on reputation alone. We booked row 52, extra leg room but as per seat guru, near to the galley which may prove 'bothersome'. On our first flight with Qantas this was not the case at all and I was pleasantly surprised by the quality of the service. However, bothersome was a massive understatement for the Emirates flights, though the only reason for this was the poor quality of the crew. My partner accurately described them as 'a bunch of arrogant teenagers on a school trip'. They were rude to passengers, they spent large amounts of the flight stuffing their faces with the food they hadn't finished serving to passengers and having loud conversations about their drunken escapades from the previous night. They didn't concentrate enough to realise they were spilling drinks on people and didn't worry about anyone hearing their squabbles about who was to blame for a complaint when an aisle was missed for food. On one particular occasion, 30 mins before landing, the announcement to prepare for landing was made and before it had even been spoken in English one of the crew shoved my TV and said ' put that down'. When I responded saying he needn't be so rude I was not met with an apology, I was met with 'It wasn't rude'. All in all, a terrible experience and I will be going out my way, regardless of any additional cost, to not fly with Emirates again.



Emirates Customer review :  11 February 2015 by R Solenn    (Oman)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Muscat to Geneva via Dubai with my 3 children. We were overall very disappointed with the quality of the service and the staff attitude onboard. Air hostesses were rude, staff made us wait for our hot meals as we refused a menu we had not requested, on the way back special meals were not edible! T3 in Dubai is unpleasant and not set up to host so many people and planes (30 min bus journey from the plane to the terminal).



Emirates Customer review :  11 February 2015 by Haider Hazrat    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-DXB-DFW. Boeing777-300 and Airbus A380 aircraft respectively. Emirates disappointed this time, my DFW-DXB-BOM service was better with respect to food especially. Seats were fine and comfortable on A380. Dubai Mumbai services are served with old aircraft's so nothing special about the small flight. DXB-DFW flight starts at 2.45 am and the timings of the meals are not proper in my opinion. They serve breakfast within an hour of takeoff (Who wants breakfast at 3.45 am). They should just serve a light snack at that time and then serve breakfast 4-5 hours after takeoff and then lunch after 4-5 hours of the breakfast. I didn't like the timings of the meal. They also ran out of lunch options and I had to take what was available. Overall, was disappointed with Emirates' service.



Emirates Customer review :  11 February 2015 by S Avant    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EK412 and return on EK413, Sydney - Auckland return. A380 in business. As usual lounges both ends were luxurious, spacious and comfortable. There is no doubt that the window seats on the upper deck are absolutely fantastic. Big screen TV, private and comfortable. Outbound to Auckland the service was very slow and I only ate breakfast 20 minutes before descent. On the return flight no such problems. The bar is a nice touch and usable unlike similar products on 777's. The quietness of the 380 is unbelievable especially for travellers like me that cut there teeth on DC8's and 707's.



Emirates Customer review :  11 February 2015 by Clive Carter    (Hong Kong)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were in business class on flight EK386 from Dubai to Hong Kong. Whilst the crew were all fantastic and food and drink all good the rest of it was not up to standard at all. This is a very old aircraft with the very old seating and fit out. The business class seats are appalling. The headrest is very proud from the seat back forcing your head forward at an angle so very uncomfortable. The TV screen was very small and on the seatback in front. When the seat in front is reclined your TV screen goes down with it so you end up looking at the floor area just to see the TV and there is a very limited number of films available to watch as well. Worst seat I have ever sat in. My wife's footrest fell into 3 pieces during the flight so not sure what maintenance is done. There is no way that Emirates should be charging full price for this very poor standard.



Emirates Customer review :  11 February 2015 by A Huggett    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-SYD on a 777-300ER. Emirates will always score points when I travel on their A380s and 77Ws. The IFE is brilliant and the food and beverage service is excellent for an economy class product. This flight was let down a little by the crew. They clearly did not get on well with one another and, for some, this carried over to their dealings with passengers. The PA announcements also seemed overdone with little thought to the timing of some, especially when being delivered in three languages. I found the boarding process interesting. Row numbers were called in increments of 5, logically starting from the back. There appeared to be an insistence that the entire gate area was scoured for every last passenger within the designated rows before the next 5 rows were called. I have never seen a 777 boarded so slowly, resulting in a 20 minute delay. It looked like the "rules" were getting in the way of reasonableness and that overly technical atmosphere summed up the flight. This flight was QF- ticketed and my outbound journey was with QF. I rated them the same overall, but for different reasons. Emirates has the hard product in its grasp, but I preferred the QF flight for its reassuring professionalism.



Emirates Customer review :  11 February 2015 by T Price    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LUD-DXB-BKK. Continued great service from emirates. Luanda to Dubai in economy. Good food, lots of movies and plenty of drink runs. Dubai lounge great to relax if you have a long stop over. Dubai to Bangkok upgraded to business. Very good service, food and comfort. The express immigration card at Bangkok also very handy. Cant fault Emirates.



Emirates Customer review :  6 February 2015 by H Jung    (Romania)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BUD-DXB and DXB-BKK in January 2015. The first leg had good service, light meal with tasty food. Entertainment with small touch screen, several movies and medium selection of music. On the second leg I flew with the new A380-800, a very nice and spacious plane, more legroom, large touchscreen, a huge number of movies, music, games. Disappointed by only one meal, also not very tasty (chicken changee). Back from BKK to BUD with the same type of airplanes, this time two meals from BKK to DXB. All flights in time, polite staff and good service.



Emirates Customer review :  6 February 2015 by Julie Carter    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF8422, 30th January. Aircraft was changed from A380 to Triple 7, booked seating was changed. Pre-ordered meals were given to the wrong people. Dinner was served cold, after dinner the crew were difficult to get hold off. We asked for a bottle of water and were refused, had to wait ages for a 1/2 cup of water. Would it not been easier to give passengers a bottle of water rather than passengers buzzing continuously for a drink. Qantas from the UK to Dubai was the opposite. Crew were courteous, and we were given a bottle of water-how difficult was that.



Emirates Customer review :  6 February 2015 by G Nagy    (Switzerland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In December I flew from Zurich to Dubai. I was excited to fly the A380. However my excitement quickly turned into disappointment after experiencing the absolute crankiness of the cabin crew. Although never really rude the flight stewardesses were all very short and only busy with themselves. Their body language and facial expressions were often as if they'd rather be somewhere else and as if were a constant nuisance. The A380 (AMS-DUB) itself is a very nice plane, spacious and modern. The onboard entertainment was pretty good and the extra touch were the cameras outside the plane so you could watch the outside surroundings from your screen in front of you. The return trip with a 777 was also disappointing. Emirates could not seat us together on the 6 hrs flight despite that we booked under the same booking reference number. Will never fly with them again unless I have no other option.



Emirates Customer review :  6 February 2015 by D Taylor    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outbound LHR-Dubai-Lagos. Strange routing through my booking agent to save money meant 15 hours in the air. LHR- Dubai in A380-aisle seat at back of cabin. Enough leg room, food OK, crew OK. Dubai-Lagos, 777-300 ER, cramped seats very hard, very uncomfortable, full plane. Airlines seem to have thrown out 2-4-2 seating in favour of skinny light weight seats-narrow aisles and lack of comfort. Food and crew OK. Return leg Lagos-Dubai, 777-300-older plane still with cramped 3-4-3 seats. Aisle seat at back of plane gives a bit more leg room. Dubai- LHR return leg Airbus A380, seat 81 A-more leg room but armrest does not lift so you have little sideways room. Food - lamb was awful, crew were good. All flights on time. No breakfast served on Lagos-Dubai leg due to turbulence-never heard that one before.



Emirates Customer review :  6 February 2015 by M Boehm    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-SYD on a Qantas codeshare flying Emirates 22/1/2015, arriving SYD 23/1/2015. The service was great. The food delicious. Ample reading material and the ICE entertainment provided more than enough distraction but the seat was too narrow and uncomfortable, and the overall ambience felt cramped.



Emirates Customer review :  6 February 2015 by Hill Allen    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew BKK-DXB-LGW-DXB-BKK, on the flights to/from BKK it was on a 380, to/from LGW a 777. The 380 seating is very comfortable with full recline, the 777 is not full recline so not as comfortable. Also on the 777 we were in the front row so had the TV screen on the aisle seat in a standalone stand which reduces the access to the window seat. All flights were on time for arrival even when departure was delayed for up to 25 mins, which with relatively short transit times at DXB (<2hours) was a relief. Service on all flights was very good, as a frequent flier we were greeted and the layout of the plane, ICE controls etc explained, this a good personal touch. The food and drinks were good, the flight attendants very quick to provide refills. My wife felt unwell on the return leg DXB-BKK and the flight attendant did all she could to help, excellent service. It's over 2 years since I last flew Emirates when the standard was falling, we used other airlines but because of the lower cost and the ability to fly to LGW we chose Emirates and were pleasantly surprised, we will use them again for our next trip.



Emirates Customer review :  28 January 2015 by Remco Poortvliet    (The Netherlands)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last October I flew from Amsterdam to Jakarta, through Dubai. I was excited to fly the A380. However my excitement quickly turned into disappointment after experiencing the absolute crankiness of the cabin crew. Although never really rude the flight stewardesses were pretty much all very short almost 'bitchy' and only busy with themselves. Their body language and facial expressions were often as if they'd rather be somewhere else and as if were a constant nuisance. The A380 (AMS-DUB) itself is a very nice plane, spacious and modern. The onboard entertainment was pretty good and the extra touch were the cameras outside the plane so you could watch the outside surroundings from your screen in front of you. Between Dubai and Jakarta they use a Boeing 777. Another disappointment! The plane on the inside was old, seats smelled and looked like they definitely could use new fabrics. The entertainment screen was small and old (my 3 year old tablet has a better screen than that onboard the 777 of Emirates), supposedly touch screen it worked horribly even with the remote control device. Different plane and different crew but not a different mentality of the crew. From Jakarta to Dubai we flew again with the 777. Same complaints as on the way to Jakarta and on top of that when we arrived 5am in Dubai we had to get out of the plane far from the terminal building. We had to use stairs to get out and clearly the stairs weren't designed to handle such a large plane since there was quite the difference in height between the stairs and the exit door of the plane. When I asked the crew why we didn't taxi to the terminal the reply was "there is no available gate". This is the home base of Emirates and there is no place for its own planes? From the runway we had to take a shuttle bus to the terminal which took about 20 to 30 minutes. From there it was very confusing where to go once inside the terminal building. For my girlfriend and I this was the first and last time we used Emirates.



Emirates Customer review :  28 January 2015 by JH Crossley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A little holiday in the sky! Flew via Dubai to Cochin and back again on 26th Jan to Manchester, EK531 This was really the best couple of flights we have had. Wonderful staff, drinks and food.



Emirates Customer review :  26 January 2015 by A Thenayan    (Saudi Arabia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

RUH-DXB-MRU and back. Aug 15 RUH-DXB left Riyadh on time at 9.25 pm on a 777-300 ER. Service was excellent and the staff were kind! There were a few food choices (it was a short 1.5 hr flight) and I think it was Chicken Biriani or Fish. I had the Biriani and it was excellent (but spicy!). The IFE was very good and kept me entertained. We arrived to Dubai and they gave us fast track cards but we didn't need that since we were transiting in DXB for about 3 hrs. DXB was very busy and noisy. Arrived to the lounge and it was packed with barely anywhere to sit! Finally found a place near the buffet but it was pretty noisy. Our flight to MRU left at 3.10am (on the 16th and again on time so EK are pretty good at being on schedule) on an A380. It was a pretty nice plane but I had a few problems with the cabin and seat. The mini bar on the left (or right depends on where you're sitting) of the seat is pretty bulky and makes the seat more narrow and quite uncomfortable to sleep as it's quite tight (but it was a flat bed so I'll give it points for that). Another problem was that the cabin for Business was huge! It barely felt like Business from the amount of seats in the cabin! I sat in the smaller cabin on the back so I didn't have the problem that much and it didn't affect the service of the staff but it makes Business less premium. Once again the IFE and food service were excellent. For the lounge in the back of the deck I really enjoyed that! On the return flight I left MRU in the evening so I didn't have to sleep on that flight (and it was pretty much the same thing but the cabin was much busier). I didn't go to the lounge in the DXB layover since it was from 12.00 am to about 7:00 am and I took a room in the airport hotel. The DXB-RUH flight was normal but the IFE was more outdated. I would say it was pretty good but there were a few flaws with the A380.



Emirates Customer review :  26 January 2015 by M Gittens    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew A380 to Dubai then 777 to Bangkok. Both flights on time. Loved the A380 it was so spacious we sat in row 88 at the back. The A380 was really quiet too. The 777 felt more cramped and was not as comfy. The IFE is brilliant both touch screens. Finally the food. We fly long haul twice a year but the Emirates food is by far the best we have had. Can't wait to fly with them again.



Emirates Customer review :  23 January 2015 by Gooneratne Dinala    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Series of Trips on EK, MEL-CMB-MEL and CMB-CAI-CMB. All sectors in Business except DXB-CMB which was in First. Check in Good. Lounges not bad. However the quality of food in DXB has been going down over time. Good Welcome on Boarding. IFE is AVOD and excellent as always. Staff can be hit or miss, mostly a miss. The quality of meals on board keeps going down every month. Bread basket is brought around only when you are nearly done with the main. Of all the sectors I flew the food on EK 650 First Class from DXB to CMB was the worst. The curry sauce which accompanied the rice tasted like chillies mixed with water. Depending on how much you pay for ticket it is still value for money. But EK is on a steep downward spiral. And if you have any comments or complains post flight and write to their customer service desk, do not be surprise if you get a watered down response which is a border line insult.



Emirates Customer review :  23 January 2015 by D Houlihan    (UAE)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-Seattle, J class. Overall good solid experience, Chauffeurs on all legs were on time and pleasant. Flights on time. Lounges as usual in DXB good with great offering of food and beverage. In Seattle you had to ring a bell and a man would appear from behind a curtain to give you a drink (obviously economizing) no food. Crews on outward leg helpful and professional. Crew on return looked bored and tired and no smiles. Overall good experience. Business with Emirates is I feel is generally a solid product.



Emirates Customer review :  23 January 2015 by N Sutherland    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DXB-BKK, Economy. Check-in pretty efficient in T3. The flight was full (as usual) with Emirates, and left on time. The A380 is much quieter than the 777 but there's not much difference in the seats/space. Cabin service on Emirates is variable, depending on the crew and this one was OK - nothing special. Economy food has improved recently and quite tasty. Good choice of drinks and frequent water/juice runs. On time into DXB and A380's park at the gate instead of remote stands which makes connections easier. I got upgraded to Business on the DXB-BKK leg again an A380 which was about 30mins late. The best part of Business on Emirates is a priority pass for immigration in BKK. The cabin service in Business was nothing special and I prefer to eat in the lounge rather than on the flight. Good IFE - there's always something worth watching on Emirates.



Emirates Customer review :  23 January 2015 by Kai Ostermann    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight from Hamburg to Dubai was two hours delayed and service on board started 2,5 hours after take-off. I pushed the service button in order to receive some water for taking medicine, the only thing that happened was that after ten minutes a Stewardess came by, switched of the service sign and went away. I pushed the button a second time and the same happened again. Furthermore there was only once service on an 8 hours flight. Food unfortunately below standard. The Entertainment System was quite ok though. Hope that I don't have to fly with Emirates again.



Emirates Customer review :  23 January 2015 by Manootham Steven    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-DXB-BKK-DXB-FRA. Must take EK again for the flight to Bangkok due to the best price base on 6 months advance booking. FRA-DXB on A380 nice aircraft-flight full, but still roomy DXB-BKK on B777 did not get the selected seats (even those seats are selected 6 months in advance by the time of booking on EK Tool) EK has changed our seats and we did not sit together/flight full - no more to say about the 3-4-3 seating. Worst service of all sectors, slow service, we requested water but were told to wait for the next service. BKK-DXB-FRA on A380/B777 flight full, our choice of foods ran out on every sector. I've flown Emirates over a period of six years and I can definitively say that every time I fly, the service is getting worse. Its route networks and frequencies are very good and its fares (if booking at least 3 months in advance) can be competitive. However EK progressively gets worse. EK is still on cutting back massively on quality, example no amenity kits for Y class, foods (quality and quantity) is getting worse, cutting the Skywards-mileage counts, too small number of cabin crews in Y cabin and they are disinterested in passenger service, avoid service to passengers, disregards the calling sign. Very chaotic and very slow on board-services, choice of foods ran out very early, no organization. All those bad on board services EK fare is no more valuable for money. Only IFE is the best.



Emirates Customer review :  23 January 2015 by Alasdair Brooks    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB - IAD [Washington, DC] in January 2015, economy class. Given the only choice on this direct route is either Emirates or United, it's not really much in the way of competition - give me Emirates every time. Emirates has an excellent on-demand in-flight entertainment system, decent food, efficient multi-lingual staff, amenity packs in economy on long-haul flights, and all drinks except champagne are complementary in economy. No one really wants to be stuck on a plane for 15 hours, but it's on these really long routes that the little extras on Emirates - especially the in-flight entertainment system and power outlets for every seat - come into their own.



Emirates Customer review :  21 January 2015 by Katie O Brien    (China)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew in August 2014 from Rio de Janeiro - Dubai and Dubai to Shanghai. We travelled with 2 children (3 months and 26 months). On our first flight the toddlers TV was broken so he used my husbands and mine couldn't be used as we had the bassinet for our baby. Staff were friendly though. One our second flight my seat didn't recline, I was promised at the start of the flight that they could manually do it after the meal was served so I thought that was reasonable, after the meal however they told me it couldn't be done I would just have to accept it. So for an 8 hour flight I sat upright with a baby on my lap as he wasn't allowed to use the bassinet most of the time because of turbulence. However our toddler slept in his aviation approved car seat that their telephone service agents said we couldn't use. I think their customer service needs improving, they tried to tell me I needed to buy 2 seats to use one car seat for a toddler whose seat I had already purchased. However at the airport everything was ok due to a nice customer agent who was able to place all our family together when again customer service had placed us all separately. The airline didn't live up to the expectation that we had and we fly long haul several times per year.



Emirates Customer review :  21 January 2015 by Mohammad Al-Adsani    (Kuwait)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from DXB-KUL. Flight was onboard B777-300ER. Everything from boarding until touch-down was excellent. Friendly and attentive cabin crew, excellent IFE, comfortable chairs, fine meals, smooth flight, and the experience was excellent. I would definitely consider flying Emirates economy class again.



Emirates Customer review :  19 January 2015 by E Fox    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were a party of eight travelling to Male via Dubai on the 20 December 2014 for two magical weeks in the Maldives. Going out had a 3hr stopover in Dubai which was changed to 3hr 40 minutes Our return flight times were good leaving Dubai at 2.35pm. 5 week before we were due to travel we were advised Emirates had changed their flight schedule meaning our flight from Male did not leave enough time to transfer the luggage from one flight to another. The only option we were given was a 12.5 hr delay or return a day early from our holiday We ended up using Dubai connect which was not good experience. We paid quite a bit more to go with Emirates than another leading airline. Never again.



Emirates Customer review :  19 January 2015 by Powell Michael    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DXB-PER-DXB-LHR. The trip out to Perth was almost a tale of two different airlines. LHR-DXB on the A380. The Heathrow lounge is dull and there was little sign of staff. It was not made clear that boarding would be straight from the lounge. Once on board a welcome drink was proposed but never arrived. No amenities kit was offered. The plastic bags they put the headphones etc in look cheap and nasty. The much-vaunted wireless IFE controller would not unlock from its dock so not much use. 3 different cabin staff said they would deal with it but nothing was achieved. Meal service was unduly slow. No drinks served (as promised) before the end of the flight. The promised Dubai gate information on IFE channel 94 didn't materialise. Yes, it was business class but it was all very impersonal and irritating. The toilets are just by the bar area so if you are queuing you are mixed up with the bar clients - not a comfortable arrangement. DXB-PER on a B777 was totally different: perfect service and everything worked. PER-DXB the seatbelt adjuster didn't work and couldn't be fixed and they eventually cobbled something together with an extender - a bit embarrassing to be presented with that in front of other passengers. Again the IFE controller didn't work. We got to the Dubai area on schedule then had to hold for 40 minutes due to congestion. When we landed we were parked at a (very) remote stand, which meant a long bus ride to the terminal. Terminal 3 is enormous and impersonal and there was no time left to do any duty free shopping. DXB-LHR was ok. The IFE controller didn't work - again! So, all in all, I'm not that satisfied with Emirates. There seems to be a lack of attention to detail. I've flown LHR-PER once a year for the past 10 years and have used Qantas, Singapore, Malaysian and Qatar, all in business class. I'd rank Emirates at the bottom of this list. It'll be back to Qatar next year.



Emirates Customer review :  19 January 2015 by Slany Gertrude    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Whilst I noticed the narrower seating (Being 777) on my way to London (Emirates) I was lucky then to have a corner seat right in the area which is usually reserved for parents with small children. But yesterday I arrived back in Perth from Dubai on an 11-hour flight on the same Boeing 777-300ER, and my coccyx and lower back are still aching from the narrow seating. I can only say, I am going to carefully consider my next flight, maybe even save up for 2nd class. Cattle class is just that, I am not obese, but have wide hips and shoulders and I am above average height. The seats on the Boeing 777-300ER were a good 2.5 inches narrower than on the remainder of my particular flight ( Dubai London), legroom is less and the back can only be minimally adjusted. Sleep is impossible. Service was very average, crew seemed to be permanently engaged in jockeying their unwieldy carts in that narrower passage-ways, food options ran out quickly. The entertainment options do not make up for the unpleasantness of the entire experience. Of course, comfort is supplied to the higher-paying customers. I really do resent this! Will try and check out the plane-type before flying again.



Emirates Customer review :  19 January 2015 by AbdelRahman Emad    (Saudi Arabia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on their B777-300ER for a short trip to DMM. Aircraft was far more comfortable than the older 777-300s. IFE was pretty much best in class, however, I did not find their meals particularly great. Decent airline overall, but definitely slightly over hyped.



Emirates Customer review :  14 January 2015 by P Archana    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was my first time with Emirates and did not find it worth all the hype and pricey tickets. Traveled on an A380 on 3 legs of our trip and seat size + legroom was not very comfortable for a 14 hour flight. There is hardly any space to stretch or walk around a bit on the flight. Staff was courteous and polite however service wasn't quick enough but I think that's just due to the number of passengers on the flight. At one point it took them more than an hour to collect our plates after we finished our meal. Food was okay, nothing great or exceptional. In- flight entertainment was the only best part about the flight, screen is great plus they have a good collection of movies etc.



Emirates Customer review :  14 January 2015 by Haider Hazrat    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DFW-DXB-BOM: Booked Emirates as it was the cheapest and got a very good deal. The aircraft from Dallas was A380 which cannot be doubted on its comfort. I requested an exit row seat and got it. Food was very good and tasty from Dallas to Dubai. However, cabin crew didn't respond for long on 2 occasions I called through my seat button. Service from Dubai to Mumbai was okayish, nothing great to talk about. Old Boeing 777-300 which was stinking. I think Emirates doesn't focus properly on one of its major markets India with respect to quality and service. Overall, I would give 3.5 stars to Emirates. 4 for DFW-DXB leg and 3 for DXB-BOM leg. I got value for money since I got a very low fare.



Emirates Customer review :  14 January 2015 by Stewart Roberts    (Honduras)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We traveled from Barcelona to Dubai and back over the Christmas holidays on the Emirates 380 and on to S. Africa on their Boeing 777, all Business Class. The service and quality of food and beverages on all flights were way above the standard of any airline we have flown. Some speak of Emirates going that extra mile - ten would be more like it. From start to finish Emirates has it covered. Other airlines could take a leaf from their book on their lounges, quality of food and staff training.



Emirates Customer review :  14 January 2015 by Liz Sowerby    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Returned from Dubai to Newcastle on the 23rd November 2014. Our inflight entertainment system did not work. The staff tried resetting it, but this did not cure the problem. Eventually I was offered another seat, which I declined as we were travelling as a couple, I did not wish to move without my husband. When the hot meal was served, we choose the chicken, which was cold. Mentioned this to the staff, who offered another meal, but declined this. Beware, they have got too big to care.



Emirates Customer review :  14 January 2015 by K Rajesh    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-DXB-DEL. The flight from Dublin was delayed which meant I was a bit worried about my connecting flight from Dubai as I only had about 2 hours transit but transit was pretty smooth. I had a positive experience with the security staff at Dubai airport - the guy who checked me was polite and smiled. Compared to Doha airport, Dubai seemed a lot better organized. This was my first time transiting through Dubai and I was impressed. The food on both flights was decent without being outstanding. For vegetarians, Air India and Jet Airways definitely offer a superior product. The staff on the Delhi flight neglected to distribute immigration forms which meant that the foreigners on the flight had to try and find forms at Delhi airport which was hard as they seemed to have run out. A helpful passenger had an extra form and I was saved. Overall I would say the flight was okay without being anything special - about the same as Qatar Airways.



Emirates Customer review :  14 January 2015 by Mindy Pang    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Great legroom even when the passenger in front reclines back. Cabin crew were friendly. Food was okay. Emirates has the widest inflight entertainment. However, the seat width is not really wide as compared to other airlines. In a nutshell, all 4 flights I took (Singapore to Dubai, Dubai to Glasgow and the return flights) were good.



Emirates Customer review :  14 January 2015 by P Nettur    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Dubai to Mumbai on EK502 on 1st Jan 2015. I had a confirmed internet check in with seat numbers allocated. When I arrived at the counter I was told that they were over booked and I had to defer my flight. They informed me that the confirmed check in was not valid till a boarding pass was issued. I had to wait until the boarding time before they called me and offered a seat right at the back of the plane and not the one I reserved at time of online check in. Looks like they don't honor their online check in system.



Emirates Customer review :  11 January 2015 by Foin Valery    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Adelaide to Paris a couple of days ago. Having heard of the really good reputation of Emirates, I was looking for to it. I was rapidly disappointed with a very basic service, more than average food and their ICE entertainment system really not user friendly with a lack of movie choices. By experience, there are far better airlines on offer for a better price too. Travelling back to Australia in a couple of weeks, hopefully they will prove me wrong.



Emirates Customer review :  11 January 2015 by Bertoni Matteo    (Italy)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-MXP in First. Everything 5 star level, boarding with separate F class bus and private suite enables you to join a high level of comfort and privacy. Crew professionalism impressed me, I was always called by name from the Purser. Once seat is converted into a bed it is soft and comfortable. EK F class product is far away from all Europeans and can only compete with LH. Highly recommended.



Emirates Customer review :  11 January 2015 by Bertoni Matteo    (Italy)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MXP-DXB-BKK-DXB in Business. As usual I found the biz product to be excellent both on A380 and on B773. VIP lounge in Milan is brand new with plenty of seats and amenities with direct separate boarding directly from the lounge. Once on board seats are very comfortable, high quality food and drinks, smiles and kindness from all the crew. The only weakness is concerning boarding procedures at Bangkok that don't allow priority at all once pre-boarded is all chaotic, so you have to literally walk over economy class passengers. EK is one of the most comfortable J class in the market, I'll fly with them again.



Emirates Customer review :  11 January 2015 by J Howsam    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A380 Dubai - Melbourne. Seated in exit row 52, although some kind of fridge malfunction had soaked the floor, so we had to use blankets in order not to get wet - it being a full flight and already in exit row wasn't really going to give it up. Food was slightly disappointing - still perfectly edible but nothing special. IFE was great for TV, loads of series, but fewer movies. Inflight WIFI is a nice touch, although it took me 10 hours to log on. I sent them a complaint email about the wet floor during the flight which I think is pretty good. Overall - the Qantas-Emirates tie up is great for Europe to Australia, especially with the overnight timings of the flights, and A380's going all directions. Emirates also a solid choice for service.



Emirates Customer review :  11 January 2015 by V Gomes    (Thailand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew twice with Emirates in December - Bangkok-Dubai-Gatwick returning Heathrow-Dubai-Bangkok then again Bangkok-Dubai-Istanbul and return. Their inflight entertainment options are above average although their headsets were broken 50% of the time. Other than this I am sad to say on both flights I was disappointed with all aspects of their service. Our group were always split in the most odd fashion - even on our business class flight I was separated several rows apart which made no sense. Food options ran out on one flight - chicken or lamb, my parents cannot eat lamb, but they ran out of chicken - no alternative or other option! We were no where near the back row so obviously many other passengers only had lamb as an option! There are far better options out there for similar prices or cheaper. Don't make the mistake I made - don't fly Emirates if you have other options.



Emirates Customer review :  5 January 2015 by Richard Campbell    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-DXB-SIN. Plane 2 hours late leaving LGW due to late inbound arrival. Fog at DXB extended delay to 3 hours including an abortive attempt at landing. Landed 03.15, exactly the time onward flight to SIN should have been taking off. That flight had closed so missed connection. Incredibly difficult to get rebooked. Long queues at transfer desk. Staff did not have ability to make re bookings directly but had to call their reservations department somewhere else in airport. Long, long waits to get a response (half hour plus for each passenger) and no queuing system on their telephones. No offer to arrange hotels even though some passengers clearly becoming distressed at length of queuing time. To cap it all I later found that my connection was still on the ground when I arrived in DXB and did not leave for another 2 hours even though shown as flight closed i.e.they had allocated my paid for and checked in seat to someone else!



Emirates Customer review :  5 January 2015 by Solanki Divyesh    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My journey from Bangkok to London Gatwick return was the best journey I have had. On all sectors LGW-DXB-BKK and BKK-DXB-LGW I had a pleasant flight. Flight crew were extremely helpful, smiling all the time, food and drinks were served on time and food was surprisingly tasty. Fleet that served us on different legs of the journey were as following, LGW-DXB was on B777-300ER, DXB-BKK was on A380-800, BKK DXB was on A380-800, DXB-LGW was on B777-300ER. Seating arrangements on both Emirates B777-300ER and A380-800 is 3-4-3, I have always considered these seating arrangements to be very cramped. Surprisingly Emirates somehow made it feel specious with plenty of leg room. Entertainment on board both B777-300ER and A380-800 was wonderful, with over 1000 channels of entertainment to choose from flying cannot get boring. If you do manage to get bored then many of the Emirates B777 and A380 are fitted with inflight WIFI internet OnAir at a very reasonable price. I paid 0.63 for 600mb that's enough to last me on all my sectors. Overall I enjoyed everything Emirates had to offer, staff were very helpful, on board and on ground. Services offered on board were more than I expected. Entertainment, food and drinks on board were by the best I have had so far on an aeroplane. I would definitely recommend flying with Emirates if you haven't flown before.



Emirates Customer review :  5 January 2015 by A Mueller    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew HAM-DXB-BLR and returned BLR-DXB-HAM in mid-December 2014 with Emirates. Before taking this flight I'd heard the hype about Emirates being one of the best airlines so was looking forward to the trip. How far could the reality be from the hype? A long way. Where to begin? The seats are not comfortable, stewardesses missed me twice when bringing drinks around and once when bringing meals (I wasn't asleep, they just didn't ask and were looking away from me so I couldn't get their attention until I had to practically shout at them - which got an angry- looking glare). On the return leg from BLR to DXB I got a nosebleed in flight and wanted to ask them for tissues - I used the call button but nobody came. Waited several minutes then tried again, this went on until the bleeping stopped after about 15 minutes. Not one attendant came to repeated buzzing over that time. Finally it stopped and I got out of my window seat and to the toilet to take care of it myself. I noticed during the flights to BLR and on the return that there were plenty of other people who also got no responses to their calls - they finally gave up or I saw a couple of them get up from their seats and find an attendant themselves - so ignoring passengers seems to be corporate policy. Meals are also average. All-in-all not a good experience over 4 flights with this airline - I would not recommend flying with them - I sure won't if I can avoid it.



Emirates Customer review :  31 December 2014 by J Rose    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EK 384, BKK-HKG in Business. Everything about this airline is superb. Sparkling new A380, warm, professional crews, nice lounge in BKK. In flight WiFi, live TV, great IFE, bar, etc. That said, boarding could be improved as it was a bit chaotic.



Emirates Customer review :  31 December 2014 by P Graham    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EK0015, 8th Dec. Flew from UK via Dubai to Capetown. Had to travel for work urgently. Last minute booking was easy and good app. Brightervisas secured my SA visa so I was away quickly. Was able to get 15% off loads of things with Skywards membership and the seats and service was great. Downside was the tea but coffee was OK. On return 1 hour delay due to late passenger which was not great but service was top level.



Emirates Customer review :  31 December 2014 by P Amit    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on DEL-DXB and DXB-Lagos sector. Aircraft on DEL-DXB sector was good. Seat comfort was ok. Food was good and staff courteous. DXB-Lagos sector aircraft was old, seats were not that comfortable. However, prompt and good service made up for it. Emirates business lounge in New Delhi is very good. Dubai lounge is also good.



Emirates Customer review :  31 December 2014 by C Birbeck    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NCL-DXB-TPE return in economy class 12/12 - 20/12. All 4 legs were Boeing 777-300. Managed to book the 2 seats at the rear of the plane for the entire journey. Legroom not great but managed OK. ICE entertainment system was excellent with a good choice of things to watch. Food provided was nothing to write home about - adequate would be the best term. Flight attendants were OK, nothing outstanding. Polite and pleasant. This was my first time with Emirates and had been led to believe it would be an amazing experience. Turned out to be no better or worse than other carriers who fly these routes. A bit underwhelmed, actually.



Emirates Customer review :  29 December 2014 by G Tucker    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew PER-DXB-FRA. We found the overall experience to be disappointing and don't understand all the hype about Emirates being one of the best. The seats were narrow and hard which made them very uncomfortable for long flights. Qantas has way better seats. The food was average, nothing to note at all. The biggest disappointment was with the unfriendly, soulless cabin crew on both flights. Barely a smile out of any of them. They looked like they were dead walking, just going through the motions of their jobs. One in fact entertained us by digging around for ear wax a few times and then flicking into the aisle. She was gross! Not at all what we were expecting. Maybe our return flights will be better?



Emirates Customer review :  29 December 2014 by Scholtz Jacobus    (South Africa)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew to Istanbul via Dubai on the 01/12/2014 and back on 10/12/2014. There were no problem with the flight itself but we found out afterwards that you get hotel vouchers if you have a stay over longer then 8 hours in Dubai. We had a 10 hours stay over at Dubai to Istanbul and a 12 hours over stay from Istanbul at Dubai. No where we was informed regarding the hotel vouchers-I am sure that I do not have to explain how tired we were. The staff when we bought our tickets should have notified us regarding this. We also only found out about the food vouchers by luck on the internet.



Emirates Customer review :  29 December 2014 by Craig Willis    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai-Melbourne. First trip on A380 and it was fantastic. Allocated Business class seat on window in row 25 so just a short walk to the fantastic bar area. Seating and amenities were outstanding as was the service from a truly international crew. Entertainment system was the best I have ever used with a wide selection of movies and the flight tracking is brilliant. Food was as good as I have ever had on a flight and there was indeed plenty of it. Overall a wonderful flight and have no hesitation in recommending Emirates Business Class.



Emirates Customer review :  22 December 2014 by J Rose    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EK 385, HKG-BKK in Business Class. Hard to find many, in any faults in this service. Spectacularly equipped A380 with comfortable cabin, seating, remarkable IFE choices with high resolution screen. Business class bar a nice diversion from the in seat activities, service was very attentive and professional. Food and wine perhaps a tad below the rest of the experience but overall very hard to top this on the short run from HKG-BKK.



Emirates Customer review :  22 December 2014 by M Ishwara    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-MEL-KUL. The outbound flight to MEL was perfect and in-flight service was top notch. However, the inbound flight to KUL was less than ideal. There was at least a 75 minute delay out of MEL. I think this is to do with day-light saving time (1hr) in MEL plus a bit more. I think it is the airlines responsibility to adjust and advertise the correct departure times in cases such as this. I was not informed when I checked in over the web or the counter staff at the baggage drop. However, given the price out of KL, I would fly this airline again.



Emirates Customer review :  22 December 2014 by Sharma Priyanka    (India)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My Husband and I travelled on Emirates on DEL-DXB-NCE-CDG-DXB-DEL between 8th and 16th December, and were disappointed with the service that the airline offered. The DEL-DXB and DXB-DEL flights were the most horrible that I have encountered so far. The staff was extremely rude and unhelpful. On our DEL-DXB flight, I requested for water thrice but it never came and on my third request I was rudely told by the staff that she can't give me water as she had other priorities to take care of. It was a clear sign that Emirates is not interested in taking care of its flyers. Our flight from CDG-DXB was also not great as the supply of water and juices was intermittent. However I have high regards for the crew flying on DXB-NCE flight on the morning of 8th December. They were courteous, helpful and very prompt in their service. They made our journey special with a small pastry when they got to know that we were newlyweds. But this was plain luck as the rest three legs of the journey were very disappointing and we have decided not to fly Emirates again. The attitude of the staff clearly showed that passengers should not expect after sales service once they have paid for their tickets.



Emirates Customer review :  22 December 2014 by E Murray    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Business Class, Dubai to Casablanca return (777-300) and Dubai to Addis Ababa return (A330-200) last month. All flights were on time, cabin crew and service excellent, meals pretty good. I really couldn't fault them. The angled lay flat seat on the 777-300 is comfy, and I never fully recline it to flat - I find it much more comfortable to put it into a kind of almost lying down lazy boy chair, so both ends raised slightly off flat. While I've read many poor reviews on the Business class seats in the A330-200 I have to say I found it very comfy. It definitely doesn't stack up against their long haul A380 seats, or even the 777-300, but I was very comfortable with the deep recline, great footrests ( so much room) and comfy leather seats. These aircraft's are usually only used on their shorter flights and in this situation I have no problems.



Emirates Customer review :  18 December 2014 by Thomas Kelly    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-DXB, 773 fantastic. New high quality equipment with great attention to detail from very professional staff. Connection to BKK flight in DXB international was a disgrace. Was looking forward to flying the A380 but experience was just not the same, 20% of the staff did very little while the others were extremely busy on a very full flight. Conclusion, other airlines should take note.



Emirates Customer review :  18 December 2014 by L Jarvis    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DBX-SIN, A380. Emirates A380 is a brilliant product. I flew economy - and it was arguably the best cabin experience. Spacious, great inflight entertainment, comfortable seat, amazingly lit cabin at night and great food. It was really difficult to fault. The staff were friendly and helpful, got some great sleep on the flight too - and there's really not much else to say! Would highly recommend.



Emirates Customer review :  18 December 2014 by Michael Mo    (China)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EK204-EK304 JFK-DXB-PVG. We are skywards members. Departure time is 12:05AM, Delayed for about 4 hours. We would not make our connection flight to Shanghai. The staff in New York only gave us one choice which was fly to Hong Kong from Dubai then transfer the flight back to Shanghai in Hong Kong. We asked them for next flight from Dubai to Shanghai but they said that they can not find the tickets in their system. The A380 from JFK to DXB is ok. Entertainment is the best of all airlines. The seat for A380 have more legroom than the 777. Food is fantastic. Three meals served. You can order beverages or snacks any time on board. I still recommend Emirates.



Emirates Customer review :  10 December 2014 by T Marsden    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from LGW to DXB (777-300), stopped in DXB for 3 days and flew onwards from DXB to BNE (A380), as we'd heard good reviews of Emirates and wanted to see a little of UAE. Emirates offered the best price and connections to/from Australia and New Zealand. Really disappointing LGW to DXB service - staff were rude, had no personality and seemed rushed. Food was average and entertainment not much better. We left the flight in DXB more than willing to give them a second chance to impress on the longer DXB-BNE sector (14hrs on the A380) but more of the same. Staff were rude, unfriendly, seemed rushed to complete service, more concerned with doing their make-up (we were sat next to the galley) than much else. Really poor. We're flying back CHC-SYD-BKK-DXB-LGW and to say that we're looking forward to it would be misleading. Compared to other long-haul flights we've flown (Air NZ, Virgin Atlantic, Singapore, BA), Emirates are by far and away the worst - unless it seems you are lucky to be a Gold member, when they can't do enough for you.



Emirates Customer review :  10 December 2014 by David Ellis    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPT-DXB-LHR. Appalling start in the Bidvest 'Premier' lounge at CPT, stuffed to the gills and poor quality food and drink. FAs friendly enough on 777-300ER but dinner service slow and the 2-3-2 seats lacked privacy for a night-time flight. 4 hr stopover at DXB fine once the gate for A380 flight to LHR had been identified - no thanks to a discourteous DXB employee. A380 impressively quiet as ever and a pair of E/F seats were excellent for a couple. Lunch service again slow and the main courses inedible. Flight deck poor at updating on flight, including bad turbulence. Quick disembarkation and speedy baggage reclaim.



Emirates Customer review :  10 December 2014 by G Tolefe    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Not sure why Qantas decided to partner with Emirates - terrible deal for Qantas customers! Travelling from Dubai to New York on the A380, I bought paid for the WiFi access and used it for about 5 minutes before it went off. When I complained to the onboard service director, she told me that Emirates was not responsible for the service and that I needed to write to "inner" the service provider. This was absolutely shocking - in my opinion, Emirates is responsible for every service offered on it's flights. Also, flying from LHR to Dubai, on a night flight, my seat was damaged and wouldn't recline so having paid for a first class seat, I was unable to get a nights rest (the aircrew told me that they knew the seat was damaged before the flight left but that the engineer was unable to fix it). The flight was full so I was unable to be relocated but I would have preferred to have been given the choice of another flight - this is what Qantas would have done. Put simply, I believe that Emirates have placed far too much emphasis on growth and not enough on keeping customers happy. Given the available alternatives and the cost of air tickets, I for one will not be flying Emirates anymore.



Emirates Customer review :  10 December 2014 by H Mutschler    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EK 772, CPT to DXB. Flight was on a Boeing 777-300. Boarding was on time and it was fast. Take off about 30 minutes late, but even with almost 30 minutes holding time in DXB plane was still on time or schedule. Crew was nice and food choices was matched. I even got a second hot meal as I was still hungry. Bags were on belt when we arrived there. Only downturn was, that the full plane got a remote stand and we had to take the bus to the terminal, which took almost another 30 minutes. Would fly EK again, since the legroom was great in economy.





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