EMIRATES   Passenger Reviews and Customer Trip Reports

PAGE:   1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |

EMIRATES customer review :  20 November 2009 by Mark Osborne   (UK)

Birmingham - Dubai - Shanghai. Quite disappointed with the reality, after watching the ads and web pictures. After reading about new generation economy seats with new levels of comfort, the reality is no better than flying with a budget airline to Spain - very old fashioned decor, virtually no knee-room, and a plastic recess near the top of the seat that sticks into your shoulder area. However, food was good, service pleasing. This was a one-off flight due to my usual carrier being unavailable - I'm unlikely to book again.

EMIRATES customer review :  18 November 2009 by Daniel Urwin   (UK)

LGW-DXB-BNE. Lounge at LGW good with friendly staff and good pre-flight eating options. Business class lie-flat seats on LGW-DXB provided a good nights' sleep but food on this sector not very good. Lounge at DXB overcrowded, uncomfortable and lacking enough facilities such as showers. Having to queue for 45 mins for a shower while in transit to Australia is not what you get from business class in most other airlines. Seat on DXB-BNE sector awful - cramped, uncomfortable and doesn't lie flat - ruined the flight for me. Very hard to sleep on such a long (14 hour) sector. Food OK on that sector. In flight service overall fairly good. Entertainment system the same on both flights - good but not as user friendly as on other airlines and could benefit from more choice of movies.

EMIRATES customer review :  18 November 2009 by Neil Osrin   (Thailand)

BKK-Dubai on 777ER and Dubai - LHR on A380. BKK-Dubai was fairly empty and I had 4 seats to myself. The lounge in Dubai for silver card holders is comfortable and good quality food. The second flight from Dubai was also very empty and I was impressed with the crew service eg. greeting me by name, welcoming me back, offering my meal choice before other passengers. Emirates are trying to move away from the production line approach with their centre aisle trolleys in order to give better service - sadly, crew are finding this confusing and it does slow the meal service considerably. I found the food onboard unpleasant and banal. The ICE system is outstanding with excellent sound and PTV width. The legroom and seat comfort on the A380 is far better than 777s - pleased that Emirates have decided to remove the legrests which cut into tall passengers legs.

EMIRATES customer review :  15 November 2009 by D Ranasinghe   (UAE)

DXB-LHR in B777-300 and return LGW-DXB B777-200. Dubai Airport T3 is massive but still departed from T1. ICE system good but the variety lower than expected. Food was OK. FA's are doing a job only and not at all a service as we were travelling with two kids aged 3 and 1. Quality of the service is lower than the other middle eastern competitors.

EMIRATES customer review :  15 November 2009 by K Bell   (Australia)

Melbourne to Singapore - great flight, good leg room, nice food. Cabin crew good with the kids. Singapore to Melbourne, still a great flight but the food was pretty average and small servings. Their 'ICE' entertainment system is fantastic.

EMIRATES customer review :  15 November 2009 by Albert Sharma   (UK)

Further to my comments of 5 October, I must warn Skywards members of the drastic changes Emirates have put into place in their Skywards programme with effect from the New Year. Most members will be seriously disadvantaged by these changes and I would strongly advise you to review the new programme before making further bookings with Emirates. Needless to mention and also from the many reviews it is clear that Emirates standards in the last year have fallen way short of expectation and that of its new competitors.

EMIRATES customer review :  15 November 2009 by C Philander   (UK)

Emirates is slowly evolving into a mediocre mid 90s airline, falling behind competitors and all the onboard gimmicks in the world won't to save them. The new First and Business class lounges in T3 are a joke. Having premium tier status means nothing, even with 100000 frequent flyer miles, as whenever I have tried to book any flight over the past four months, there has been no availability. Now stuck with miles I can't use and an economy class ticket that would cost me GBP1800 to upgrade a single flight from Dubai to LHR - when a return business class ticket is currently advertised as GBP1100. Skywards is a gimmick and the ground service is appalling.

EMIRATES customer review :  15 November 2009 by Amit Sharma   (Switzerland)

ZRH-DXB-DEL. Nice clean planes, good inflight entertainment, friendly ground-staff, Boarding preference for families with kids. Negatives - cabin temperature DXB-ZRH too cold and after telling 3 times to the cabin staff, nothing was done about it. Emirates cabin crew is just doing a minimum duty and no extra effort to satisfy their passengers. Food was neither interesting nor tasty.

EMIRATES customer review :  12 November 2009 by E Cuignet   (France)

BKK-DXB, A380 flight half empty, superb personal entertainment. Food was ok, wine was poor. 5 stars for the plane and just three for the crew service. DXB-CDG B777-300, in comparison with the A380 a cramped feeling. Good crew, ok food.

EMIRATES customer review :  11 November 2009 by N Smith   (UK)

LHR-DXB-SIN return in economy. As usual with Emirates, the service was very inconsistent. LHR-DXB on A380, great crew, good legroom, good food. Return a different story, crew could not be bothered and looked like they hated their job. On final sector DXB-LHR had two children behind me whose parents could not care less that they spent 7 hours kicking my seat, screaming and running up and down the aisle. When I asked the crew if there was something they could do I got a surly reply of "no, speak to the parents." Finished the trip on a high note with one of the children vomiting on my seat during landing, with no assistance from crew to clean up.

EMIRATES customer review :  8 November 2009 by A Gan   (Singapore)

Singapore-Brisbane return economy. Seats spacious and onboard food, drink and service was flawless. FA's fabulous with my children ensuring they were taken care of and the return was equally as good if not better.

EMIRATES customer review :  5 November 2009 by R Castiglioni   (UK)

LHR-DXB-HKG, BKK-DXB-LHR. I'm a Skywards Gold member with well over 100,000 tier miles in 2009. Emirates remains a puzzle to me because of lack of standards and crew inconsistency. LHR-DXB economy (777-200), row 18, service excellent. DXB-HKG business old config (777-200), row 9. My wife and I don't really mind the old config despite the impossibility of fully recline the seat, service standard at best. My wife almost totally ignored by FA working her aisle. HKG-BKK business new config (777-300), excellent service. BKK-DXB economy A380. Food barely edible, FAs rushed and a bit cold. Purser helpful. DXB-LGW economy B777-300 : Service borderline abusive, almost rude. One FA nearly picked a fight with two passengers in front of us because they were asking vegetarian and she insisted she wanted to give them chicken! The two passengers were far too kind to the abusive FA - they should have reported her to the purser. Taking safety out of the equation the excellent ICE is hardly the only service provided by this airline that assures consistency - overall Emirates is definitely leaning more towards three stars than its current four.

EMIRATES customer review :  3 November 2009 by D Bhojwani   (UK)

Business Class on the London-Dubai leg was about 70 per cent full but the crew didn't seem rushed. They provided a friendly service, food wasn't bad and there was a sufficient amount. Dubai-Bombay leg was on a newer aircraft and service couldn't be faulted. On both legs the crew showed consideration towards my elderly, wheelchair-reliant mother.

EMIRATES customer review :  2 November 2009 by Andrew McDougall   (UK)

LGW-DXB-JNB return. Both flights out excellent, Food and service good. Luckily had emergency exit seat for legroom, but these seats are rather compact and tight. Staff on return flight from Joburg to Dubai were miserable and not interested. One crew member showed some of us his dislike for a passenger by telling other members he is going to make this passengers trip uncomfortable and wish he had never flown Emirates. This was totally unnecessary to do in front of other passengers. Dubai to Gatwick excellent. All flights were on Boeing 777-300ERS and all with clean and up to date interiors.

EMIRATES customer review :  2 November 2009 by David Russell   (UK)

LHR-DXB-LHR. Outbound flight on a Boeing 777. Hassle free on line check in and bag drops at LHR and DXB. I am over six feet and no problem with seat pitch and neither did my wife who is somewhat shorter. We had a pair of the double seats at the back of the cabin. Return was on the A380 which was great. Both flights very full but flight attendants good on both legs as was food. The entertainment ICS system was superb. I have no complaints at all with Emirates and would definitely use again.

If you experience any problems submitting comments on the above link, please use our general Feedback Page