Delta Air Lines Passenger Reviews and Delta Air Lines Customer Trip Reports

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My family (2 adults and 2 children) flew in economy from SYD to LAX on 21 August. We booked through Virgin Australia and found out that the flight was code share with Delta. I had serious reservations after reading reviews on line - I must say that the entire experience on Delta was brilliant. The aircraft was very clean, the flight attendants (older than typical) were friendly and well presented. The food was above average and the flight departed and arrived on time. The in flight entertainment was of a very high standard. Prior to flying I had considered paying penalties and changing to a better reviewed airline - I am very glad that we stuck with Delta and I recommend them.

Food on outward journey (Heathrow to JFK) inedible. Movies impossible to watch or hear as the earphones are so substandard and the press function needs so much pressure the passenger in front complained. Return flight food so tasteless that it too was inedible. Same problems with the screen and earphones Outward staff cheerful and efficient and the same of the return staff with one exception, an older stewardess was brusque and did not listen.

10 hour flight from Paris had no personal entertainment. There were a couple of small TV's in the aisles for everyone to watch. That was not the worst part as they lost our bags and we have been given the run-around for four days and counting. They can't even tell us where our bags are, just that they are working on locating them.

Jackson Hole-Salt Lake City-Minneapolis-Chicago in A319/B737/MD90. Smooth online check-in and bag drop. All flights operated close to time, and the last flight arrived 20 mins early. The connections were tight, with long distances between gates. Onboard service was efficient and a drink and small snack were served on all but the shortest sector. The seat pitch was fine for me (188cm/6'2" tall). Our luggage arrived at the carousel just as we did. Overall a very satisfactory experience.

TLV-JFK. 11.5 hour flight. Boarding was a bit haphazard in Tel Aviv, but everyone got on and the plane left the gate on time. Dinner was served shortly thereafter. In-flight entertainment was excellent. Individual back-of-seat touch screen with many choices and offered in many languages. Seats reclined within, so backs of seats did not tilt into your space. Warm breakfast snack was served very shortly before landing. Flight was full, but bathrooms were always available and water was served frequently. We arrived early.

LaGuardia Airport, Sunday afternoon (Aug 26th). I was in First Class on a flight back to Denver, they waited until the very last minute to say they had a mechanical with the aircraft and it would not leave for 2 hrs, then they needed pilots and it would not leave for another 1-1/2 hr. The Delta Concourse D was very crowded, announcements could not be heard over music from nearby bars and restaurants. I was given a $6 meal. Restrooms both in the Sky Club and the main terminal not very clean, lacking soap, paper towels, etc. Flight that should have left at 6pm, left at 8.40pm instead of a posted 9.31pm and took-off without me. The inflight experience was a disappointment. The cheapest of ear-phone equipment supplied, music/movie can barely be heard above the noise of the airplane, quality of sound terrible. Food and Service average, flight attendants often times appear overwhelmed and harried by the whole experience. This was the first time I had flown Delta in many years and I was expecting much better.

SEA-Mnpls-Indy. Bought tickets and had seat assignments for ten months. Five people traveling, including one who needed wheelchair in terminals. When we got our boarding passes in Seattle, it said we had seats on Minneapolis flight, but the pass said they would be assigned at the gate. Although Delta had repeatedly been told we needed wheelchair, we still had to ask constantly and await transportation. Arrived in Minneapolis an hour before connecting flight, but gates were over a mile apart. When we finally got a tram, it took 30 min to get near the gate, at which time we had to get off and walk very quickly to next gate with wheelchair. At the gate, they were asking for people to volunteer to get off. We asked for a seat assignment and was rudely refused. Others indicated they had a seat assignment. The wheelchair was taken away, when they started boarding we chased down a wheelchair and moved to the gate. They refused to board the passenger and instead boarded all others. We still had no seat assignments and was told they would make an announcement, which they never did. Eventually, we were boarded at the end. I have never seen such rude service and will never fly Delta again.

Flight AMS-SEA was ok, on time and good service on A 330. The return flight was a disaster. Old 767, stop in Minneapolis due to technical problems. Spent 8 hours in the terminal during the night, business lounge not open, no hotel room offered. No compensation, so far no answer on complaint.

My family and I, 5 people took a trip to Europe the first week in April. Flight was Detroit to Amsterdam then Amsterdam to Vienna via KLM. DTW-AMS flight was great, each member of my family got their own row due to not a full flight. IFE didn't work in some seats but we just moved to a different seat. All flights departed and arrived on time. IFE is very good lots of movies and TV to choose from. Route back was full and all IFE worked great. Will be flying Delta again.

When you are booked on the earliest flight and are supposed to board at 5.05 am but the flight is delayed and the airline is still boarding passengers at 6.10 am more than 1 hour after the time on my boarding pass printed out - I say why fly Delta? What happened to the Airlines informing you of delays? As a paying passenger you get up at 3.15 am to be at the airport to board on time at 5.05 am but the Flight Attendants were late arriving the night before and would not be on time and delayed everyone else. The managers knew the night before the flight would be delayed but failed to inform paying customers. So we all boarded late and arrived late in Atlanta. We were even being assigned 10 passengers from the 7 am flight to come and board our flight which caused the flight to have a 6.15 am departure. Pilots tried to make up some of the lost time but I find the lack of keeping me informed is unacceptable. This was DL 1269 from Norfolk to Atlanta Tuesday Aug 14 2012.

On a recent 1st Class booking, I once again experienced horrible customer service and total disregard for customer concerns and travel schedules. This is the last time I will fly this airline for business or personal travel. First class ticket from Hartford to Seattle connecting through Minneapolis. Flight departing Hartford was late due to a "maintenance" issue, but did leave only about 20 minutes late. Several passengers had tight connections but we made up time in the air. Ten passengers had connecting flights - 8 of us were on the flight to Seattle. Our arrival gate was changed to a separate terminal, so we ran across the airport, late at night to make our connection. Arrived at the gate of our connecting flight with 3 minutes to spare although we were rudely turned away saying the cabin was closed. The plane was still at the gate. On top of it, we were coldly sent away to a "customer service" desk that was unstaffed at 10 pm. Given a cheap motel voucher and a "food voucher" for McDonald's - which was closed. I will never fly Delta again.

My flight from Zurich International to Los Angeles International airport was a disaster from the beginning. Check-in at Zurich was chaos. The lines were incredibly long, and the baggage check-in area crowded with people who were simply standing in a group trying to push their way to the baggage attendants. I was almost late for my flight because of how long check-in took. My flight from Zurich was crowded and freezing, and when I called for a flight attendant to help me deal with a man sitting behind me who kept pushing my chair forward no one came. I had to get up and walk to the back of the plane, where I found flight attendants eating and gossiping. The flight attendant button on my chair stayed lit for the rest of the 9-hour flight. Zurich to Atlanta flight was disappointing, Hartsfield-Jackson flight was filthy and smelly and the TV screen built into the seat in front of me was covered in food. When I asked for a blanket, I was provided with one that was not wrapped in plastic, which leaves me to believe that it had already been used. Pay a little extra and fly United Airlines.

Flew from LGA-PBI on a run down A320. Great flight all around. Was scared to fly them because of the reviews but was surprised to have a great flight. Only downside was that the plane had an (APU problem) and had to start one engine up at the gate. Great flight.

LAX-SAN-LAX operated by skywest (delta connection) on a CRJ-700. Small seats, but tolerable stress for a 25mins flight. Quick baggage service. No food, no drinks. On the return flight they assigned an economy comfort seat for free (I'm a skyteam elite): much better flight!

I used to fly Delta out of DFW 4-6 segments a week until they reduced the number of flights. For the past 5 years, I have been ExPlat on AA and only use Delta once or twice a month. On my most recent trip, I was booked Delta by the client and all went well until my Hartsfield to Dallas return. During boarding, the flight attendant told me that she needed my seat (exit row aisle) for another passenger. I let her know that I had specifically chosen this seat and wanted to know why she needed the seat. I was informed that she would give me free headphones but she needed the seat. Assuming we were dealing with an injured person or someone truly needing the legroom, I relented and moved to the window seat next to me. To my surprise a Delta pilot deadheading back to DFW sat in my seat. I asked him if he was a paid passenger or just deadheading home and he apologized for the flight attendant and said he was just a non-rev passenger heading home. I will not use Delta again.

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