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Delta Air Lines Passenger Reviews and Delta Air Lines Customer Trip Reports



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Delta Air Lines Customer review :  10 November 2013 by Tana Hanlon    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My Husband and I booked First Class. Our plane was finally determined as "Delayed for Catering" for 4 hours. We missed our connection of course. Originally we were told it was due to weather. There were no other flights to get us home according to the agent in Salt Lake City who said "I don't have time to help you, go over there to the phone bank". With no flight, no luggage and no help, we paid for a hotel room, had to by clothes, meals and I hoped our underwear would dry, I washed it in the sink for the next days flight. We had purposely reserved seats together, I have a great deal of flight anxiety. Our rescheduled flights separated us and I cried most of the way home. It's not that we are any better than others but we paid a lot of money for our trip on Delta First Class. We bought the special tickets expecting special service. I'm disturbed with the airlines performance and regard for passengers. I guess we paid for only a larger seat.



Delta Air Lines Customer review :  6 November 2013 by N Dinno    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

When my wife and I travel, we usually travel with Delta or Alaska. We always travel first class and so cannot comment on how things are in coach, however we have never been disappointed with Delta traveling first class. They always treat us well from check-in to in-flight. The planes are always clean, and the staff is incredibly attentive. Unlike Alaska, they never skimp on the amenities. They serve full size meals and are constantly checking to see if there is anything else they can do to accommodate you.



Delta Air Lines Customer review :  4 November 2013 by Kieren Perry    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have to say that whilst everyone likes to moan about airlines my recent flight with Delta was great on their services from/to LHR-JFK. The food was also excellent on the outward flight, being a vegetarian I requested a special meal and was served minted peas with wild rice and marinated tofu along with a bread roll, cheese and crackers and a dessert. Then just before landing we were served Calzone. They certainly don't let you go hungry! On the return journey however, the main dish was pasted and vegetables which wasn't to my liking at all but it was a late night flight and I wasn't particularly hungry anyway, breakfast then consisted of a cereal bar and a banana. The only gripes I have are that the leg room is cramped - but where isn't it these days! With regard to the on board entertainment whilst having an excellent selection of content was somewhat slow and sluggish and even required re-starting on the return flight. On the ground baggage arrived promptly and check in was also efficient at both airports with staff being courteous and professional. Both flights left before the scheduled departure time and arrived well before their scheduled arrival time in both cases even though on the outward flight there was a delay in passengers boarding. For the price, it was truly excellent.



Delta Air Lines Customer review :  4 November 2013 by Melissa Foley    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew from BWI to Melbourne FL. Worst flights I have ever had. Both flights were overbooked. The staff were asking for volunteers to take a later flight. The staff were confused and had no idea on what they were doing. They were rude and didn't know their jobs very well. This was both trips with connecting flights in Atlanta both ways. Never will I fly Delta again. One of the staff was standing at the desk telling customers she was nobody and couldn't help anyone. Now that is customer service from Delta Airlines.



Delta Air Lines Customer review :  31 October 2013 by F Hintz    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I took a vacation back to the Midwest. We flew Delta from LAX to Minneapolis to Milwaukee with the reverse for the return flights. I was really dreading this - I have MS and knew I would be using a wheelchair. Everything was great! Flights were on time and the pilot and crew were so kind, friendly and helpful. My husband and I are tall and we were pleasantly surprised to have ample leg room. Also, Delta did a great job with the video on pre-flight safety notes. No one seems to listen to the actual stewards and stewardesses when it comes to this but the video had everyone's attention in this digital age. I definitely recommend flying Delta.



Delta Air Lines Customer review :  29 October 2013 by S Buntain    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SFO to SLC and SLC to LAX in First. Old Airbus 320 on first leg. Interesting no life vests on board, just the 'buoyant' seat cushion. Newish 737-800 on leg to LAX. Excellent service and attention from Hawaiian based crew, best of any American airline I have traveled on. Both flights on time, check in very quick and luggage appeared rapidly. Would recommend.



Delta Air Lines Customer review :  28 October 2013 by R Girard    (France)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Toronto to Atlanta, Atlanta to Cancun and Cancun to Atlanta. The seats were very comfy with a good recline, especially between Atlanta and Cancun. Crew was very polite, but the food choice was very poor. My flight between Toronto and Atlanta was the worst. It was operated by express jet on the behalf of Delta Airlines: poor food was served and the crew wasn't helpful at all. The seats were very hard. Definitely a bad flight. I recommend to fly with Delta airlines despite all, but avoid to fly with it subsidiary express jet.



Delta Air Lines Customer review :  28 October 2013 by Jose Gamero    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SFO-LAX, LAX-KOA, KOA-LAX, LAX-SEA, SEA-CDG. Very nice experience (again) with Delta. I love Delta upgrade policies on internal flights, everything is clear and fair, you know at any time why you have been upgraded or not. All flights on time, cabin crew smiling all the time and very professional. Very nice food. Twice upgraded with my ElitePlus status. Delta Economy comfort seats really worth.



Delta Air Lines Customer review :  23 October 2013 by Linda Theis    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On our outbound flight, the crew ensured some people with "carry on" luggage checked their luggage prior to boarding. It appears that many of these "carry on" suitcases would not fit into the guide at the check in counter. Often these suitcases barely fit into the overhead. We only take on to the flight my husband's CPAP, my purse, his small back pack with his meds, and my carry-on shoulder bag. All these items fit under the seat in front of us. On our way back, people had these "carry on" suitcases, and one woman had 2! Neither of which fit under the seat. I had a man beside me with a large backpack that he did not stow. He left it standing under his legs. As a result his foot was under the seat in front of me! Where are my feet supposed to go? He should have been told to either stow this backpack in the overhead bins if it did not fit under the seat. Then, to add injury to insult, I was going to put my umbrella into the overhead and was told that it may impede stowing suitcases! When the service came around I asked for a Bloody Mary mix, no ice. The flight attendant complained that this would take more than half a can, I don't want ice as it waters down the drink and it's cooled enough. I check all airlines to find the best price I can find. For this trip it was Delta (Alaska). But just because I may find a good price does not mean that I should be treated this way.



Delta Air Lines Customer review :  23 October 2013 by Stacia Anderson    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Oct 17th, Manchester NH to La Guardia NY, flight 6269. Then missed flight 1875 La Guardia NY to Tampa Fl. Just recently flew Delta, delayed in taking off, then was in a holding pattern due to air traffic, and missed connecting flight due to this. Wasn't able to get another flight for 8 hours or so. Will not fly Delta again.



Delta Air Lines Customer review :  21 October 2013 by Chris Sanchez    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In my opinion Delta airline is the worst I have experienced. I am silver, and this is the end of my Delta loyalty. I attempted to hop on an earlier flight several times because I had completed my work in Greensboro early. The lady eagerly said " are you Gold or Platinum"? I said "no, I am Silver." She stated it would be 50 dollars to go on standby, but she is not going to bother because I am silver. With that I was dismissed with a "Next". This is not the first time this has occurred, and I travel for business. For validity sake my flight number originally prior to attempting an earlier flight was DL1384 from GSO to ATL.



Delta Air Lines Customer review :  21 October 2013 by Purran Alleyne    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took 4 Delta flights 11/10/13, London - Minneapolis - Las Vegas, 15/10/13, Las Vegas - Atlanta - London. First time experiencing flying with Delta and it was very disappointing. Like previous comments booked ticket through KLM/Air France where we have always receive a brilliant service. Wondering why they have partnered with Delta to lower their standards. Flight from London to Minneapolis ever so rude cabin crew. Nobody at the entrance to welcome the passengers and direct them to their seats. Not a single smile and very abrupt cabin crew members. The only good thing was they had a good selection of entertainment at least it kept our mind away from their rudeness. Food selection was average. Flight from Minneapolis - Las Vegas more friendly crew and drinks were offered regularly and adequately which made us really surprise for a domestic flight compared to the opposite for the international flight. On our way back at the airport in Las Vegas when checking in again not a single smile from the ground crew or any welcome. Flight from Las Vegas - Atlanta was fine and crew friendly and adequate snacks and drinks served. International flight from Atlanta - London we were welcome this time at the entrance and were directed to our seat. An unpleasant surprise was waiting for me as soon as I popped down the seat tray in front of me to read. Yes it was messy with food stain and dry sauce on it from the previous flight and has not been clean which put me off eating. I requested it to be cleaned which was done pretty much straight away but no apologies whatsoever from the cabin crew. What was more intriguing was the contrast of service between the domestic and the international flights. Will not recommend it to any friends or family.



Delta Air Lines Customer review :  21 October 2013 by Boris Burshteyn    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight DL241 from Rome to Atlanta. Great flight and service from stewards. We even couldn't fill the 11 hour flight. Great attitude and always busy.



Delta Air Lines Customer review :  21 October 2013 by T Denby    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Poor customer service. Sold my seat to someone who was on standby in a complete and utter shambles mix up. Had to ask people to leave the plane for compensation. Poor attitude of staff, not helpful at all, no empathy for customers situations. Poor service on flights, entertainment not working and having to reboot seems to be a daily problem. Planes were dirty and tired. Food was average, breakfast dire, scrambled egg in a soggy roll after an 8 hour flight. Why not keep it simple with a croissant or pastry or muffin? Wouldn't fly again if I had the choice.



Delta Air Lines Customer review :  17 October 2013 by Michelle Fontelieu    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My disabled husband few up to PA from Dallas. His flight up was delayed in Atlanta because the plane he was supposed to fly out on lost its navigation system and they had to find another. That was bad enough but on his way home he left Harrisburg and flew into Detroit, when he got off the plane he asked for a wheelchair and help getting to the gate where his connecting flight was departing and was told, "Just go that way and turn left and you will get to the gate." He got no help so missed his flight to DFW because he was not able to hurry. He was re- ticketed and had to fly into Atlanta before he could return to Texas. On the flight from Atlanta to DFW he was assigned a seat in the back. I was told it was my fault that my husband couldn't get a wheelchair because I didn't book his flight as a disabled passenger! Like I said before this is not the first time we have had issues with Delta but it will be the last!



Delta Air Lines Customer review :  16 October 2013 by Peter Courtley    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to LHR, leaving 9.10pm, 12th Oct. Delta 0005. Have just returned from NY to London and can only agree with the negative reviews. The most rude cabin staff I have ever experienced. We actually got our tickets through Air France and I noticed that another partner was Virgin, an airline I use frequently to go to Tokyo with and rate highly. What on Earth are these decent airlines partnering with this outfit for? Food was also terrible and complimentary drink service a joke. The public address system didn't work, I see others have commented the same, why can't they fix simple things like that? They must know it doesn't work, the staff get angry when you ask them to repeat things. A bad end to an otherwise superb visit to the Big Apple.



Delta Air Lines Customer review :  14 October 2013 by Kenneth Mize    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Delta Connection (ExpressJet) from Gainesville Florida to Atlanta. Flight was on time and actually arrived ahead of schedule. ExpressJet (DBA Delta Connection) much better than when ASA flew this route as Delta Connection.





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