Delta Air Lines  Passenger Reviews and Delta Air Lines Customer Trip Reports

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DELTA AIR LINES customer review :  23 January 2010 by G Robertson   (UK)

LHR to ATL in business, my first experience of this airline and not very favourable. Lounge at LHR (shared with other airlines) was busy and not very relaxing. Flight delayed for over 1 hour with minimal information (bad weather in ATL). Old seating on board in business, but reasonable space and comfort. Cabin crew rather abrupt and insincere (not very smartly turned out either). Food truly awful, in fact I am still shocked at what was one of the worst meals I've ever had on a plane, including economy on various 3rd world carriers. The so-called chef's speciality dish consisted of soggy overcooked pasta smothered in a watery sauce - totally inedible. When I (politely) complained and asked if I could have something else, the FA told me that there was no alternative meal available, but I could have my ice-cream early! Words fail me. Given the late departure, it was inevitable that I would miss my onward connection (also with Delta) at ATL. I raised this with the FA during the flight, hoping they could do something to help, but they were totally disinterested in this problem. Ground staff at ATL were a bit better and managed to get me on a later flight. Overall not impressed, though my return flight to LHR was better.

DELTA AIR LINES customer review :  23 January 2010 by M Baughman   (USA)

Delta/Northwest from DTW to AMS. Detroit is a nice airport and Delta's lounge is pretty good. Flight was delayed and there was confusion about when we would leave, but delay was only an hour. Very uncomfortable seat on a former NWA A330. I honestly thought I sat on a board. As a late night flight there was a light menu as part of the sleeper service on the menu - but they didn't have any of the light meals. Ended up not eating as it was too hard to just get part of a meal and not have to wait up most of the night. FA's cheerful and tried to be helpful. Amsterdam airport a bit confusing but there were plenty of staff around to help direct traffic.

DELTA AIR LINES customer review :  23 January 2010 by Thomas Griffin   (USA)

DL1 economy class to Heathrow, return. Seats on the 767 were slightly more comfortable than BA 747s. Check in and boarding good, in flight service good and food was okay. I took this same series of flights in January 2009 and in a period of one year there was a huge improvement.

DELTA AIR LINES customer review :  23 January 2010 by A Balch   (UK)

London to New York return on Delta and it was a very pleasant experience. The route was extremely turbulent but flight deck and cabin crew ensured passengers felt safe and assured. The meal service was good, in flight entertainment was excellent - on demand movies and TV and the inflight WiFi a huge bonus! The price was much cheaper than any other airline, but I was very happy with quality of service and comfort.

DELTA AIR LINES customer review :  21 January 2010 by R Medina   (USA)

LAX to RDU via ATL. The flight out a packed redeye on 767 with AVOD. Early morning connection to Raleigh on very old 757 - TV monitors were either too dark or malfunctioning, but it was a short flight. The flight attendants were pleasant on this flight, as were crew on return flight to Atlanta. It's funny to see them make such a fuss over recycling the used service items. ATL-LAX was again 767 with AVOD - the crew were on their game, so it was a great flight. It helps to do research in advance regarding aircraft type and entertainment options, as well as familiarize yourself with the airport layout in Atlanta - it can be a zoo, but only if you let it be one.

DELTA AIR LINES customer review :  19 January 2010 by G Davis   (USA)

JFK to Accra on 767-300 with the old reclining seats that do not go flat. I found the seats comfortable to sleep in. Despite being narrow, you can move onto your side. They give you a full size pillow and polyester comforter. The pairing of the seats is great if you are traveling with someone, but there is not much privacy if you are on your own. AVOD is also fine, with lots of movie and TV choices. The one thing that did bug me was the non-stop ringing of the FA call button as a result of the AVOD hand set, which contains the call button, being set in the side of the armrest beside the seat. As passengers shifted while sleeping through the night they would accidentally press the call buttons with their legs or butts and the bells would go off time and again. FAs preferred not to wake the offenders up, and so the rest of us suffered with the noise. This ringing is what kept me up all night, not the lack of seat comfort. Food was fine, and FAs were otherwise fantastic.

DELTA AIR LINES customer review :  17 January 2010 by Brenda Voigt   (USA)

My daughter and I had flights from Las Vegas to FL and back for the holidays. Because we planned on spending more than a week at home we opted to bring our puppy with us. The cost is $100 each way to put your pet under the seat in front of you. We were assigned seats with vents under them leaving no room for our pet. We were lucky that kind-hearted passengers allowed us to put our pet under the seat in front of them! In addition to paying the hefty pet fee, passengers with pets are not allowed to check in online therefore getting a "discount" on the baggage fee. So additional charges had to be paid at the airport for checking our bags. I reached out to Delta "customer service" twice and each time received a canned answer stating how sorry they were for the inconvenience and how the concerns would be considered for future passengers. The responses were almost identical with each response. Bottom line - they couldn't care less.

DELTA AIR LINES customer review :  9 January 2010 by R Knecht   (USA)

SNA-ATL (Y) ATL-BWI (F). Fast and efficient check-in at SNA. Service courteous and professional on-board. Felt sorry for the SNA-ATL flight attendants dealing with all the large bags passengers were trying to jam overhead. Welcome drink in F was a bottle of water at the seat. Usual long wait for bags at BWI.

DELTA AIR LINES customer review :  3 January 2010 by Iain Bagwell   (USA)

ATL-LHR, LGW-ATL. Atlanta-LHR 767 400 with lie flat beds - I am not a fan of this product. Seats too narrow, feet are too enclosed and the space allowed for feet does not allow for turning onto your front. The tables are little weird. Baggage claim at LHR a nightmare for oversize items (not Delta's fault, but despite priority bags one of my pieces was last off the plane and oversize carousel not working. The items had to be put on a hand truck and physically trucked from the plane to reclaim) it took over an hour to get that 1 piece. LGW-ATL 767 400 with old style business elite seats. More comfortable (although not lie flat). You don't get the same feeling of claustrophobia. Despite the warnings about extra security and movement restrictions on board the aircraft we were allowed use of carry on, allowed to bathrooms, had skymap on monitors for the final hour. Maybe the rules were relaxed that day or the cabin crew didn't know exactly what rules TSA had imposed. Baggage again chaotic in ATL. Despite seeing the gate agent in LGW put priority tags on 2 pieces of baggage, by the time they arrived in ATL the bag tag was still on, but not the all important priority tag. Took over an hour again to claim 3 pieces.

DELTA AIR LINES customer review :  31 December 2009 by Kathleen Bell   (UK)

Manchester to Las Vegas return with a changeover at Atlanta. It was our first time with Delta after flying with different US airlines over the last nine years and impressed with most members of staff on all flights. The meal in the long haul flights was disappointing with chicken/pasta offered and only a biscuit for dessert. We did find our seats very uncomfortable but luckily had blow up cushions which we used. The inflight magazines made me cringe as they were tatty and well used. It did irritate us that the luggage bins were filled with bags that are now nearly all suitcases which should have been put into the hold.

DELTA AIR LINES customer review :  24 December 2009 by M Meyers   (Netherlands)

AMS-ATL-PBI and back. Only the new B737-700 had AVOD. Leather seats on all aircraft, nice, but seat pitch quite tight. Too much carry on luggage for the overhead bins on the domestic flights, causing some delays. Flight attendants did their job well but without any joy. So far I've never seen a smile on a Delta Airlines flight attendant. Food was chicken or pasta, tasty, but in small portions. Advice to eat something at the airport before you board. All the flights were delayed from 15 minutes up to an hour due to mechanical problems and bad weather. Didn't find flying with Delta a bad experience but not good either.

DELTA AIR LINES customer review :  24 December 2009 by G Dalgleish   (USA)

JFK-LHR on B767-400 with lie flat Business Class seats. 1x2x1 configuration. Interesting design and at 5'8" not a problem for me to find a comfortable position as a bed. I imagine anyone 6 feet or taller would have different view. Service was usual for Delta - middle of the road. No arrivals lounge at LHR. I used the Star Alliance Lounge in T1 for a shower which was excellent. Seems they will struggle on this route given the many options with superior overall product.

DELTA AIR LINES customer review :  19 December 2009 by V Warlick   (USA)

My review of Delta is based on domestic flights. My husband and I flew out on a red-eye enroute to Dallas with a connecting flight in Atlanta. I have flown red-eye flights before and never have had a problem. First issue, Delta overbooks all of their flights. If Delta wants all of their planes to be filled to brim, then they should train all of their employees to be able to handle the crowd. I understand that first class and business class customers pay more and they should get service that is worth their money, but it doesn't mean that Delta employees at the gate and flight attendants should treat economy passengers like they are less than human. When it was time for us to board the plane, they called zones 2-4 all at the same time and everyone rushed towards the gate. The flight was already late and once we were on the plane, flight attendants yelled at everyone to sit down. Because of the baggage fees now, everyone wants to bring all of their luggage on the plane so passengers boarding later will have nowhere to stow their carryon. What happens? The flight attendants will rudely tell you your carryon will to be checked and you can't pick them up until your final destination. After all of this, a flight attendant got on the intercom and apologized only to their "premium customers". I will never fly Delta again for domestic flights. Customer service is non- existent.

DELTA AIR LINES customer review :  19 December 2009 by R Wilson   (UK)

Having flown with Delta for quite a few years, I have noted how things are going down. A recent flight from the UK to USA return was very disappointing. FAs do not want to help anymore, everything seems too much trouble. Inflight entertainment (when it works) is poor and the little earphones are poor quality and hurt after a few minutes. The seats are rock hard, even with a pillow to sit on. What is happening to the food. What was once something to look forward to, is now a thing of dread. The menu is the same chicken or pasta and the dessert is now a biscuit (cookie). If anybody from Delta reads these reviews, then please do something. We pay therefore we expect.