Delta Air Lines Passenger Reviews and Delta Air Lines Customer Trip Reports

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My family group of 4 had economy comfort seats in row 24 centre on flight 275 from DTW to NRT. The added leg room made the trip much more bearable. People do tend to use that row as an aisle. Extremely hard seat cushions, we suggest you bring a soft cushion in your carry-on bag to make 'comfort' more comfortable. Food was mediocre, but not horrible. Service was fine. None of the rudeness that drove us away from Northwest- Delta years ago. In-flight entertainment was very good with a huge selection of movies, TV programs, music, games, etc. Since we had a bulkhead in front of us the entertainment unit folded into the armrest, as did the tray.

LGA to DTW on December 19 in economy. LGA isn't fun, but that is not Delta's fault. Flight was fine. Just like a 2 hour bus ride. Nothing very good or very bad. It got us where were going with no problems.

NRT to JFK in Economy Comfort. Decided to fly Delta only because they had the most direct routes. We were surprised that employee attitudes have, for the most part, improved. Flight attendants were polite. In-flight entertainment was quite good and extensive. Food was mediocre, but we have had worse. Lots of leg room in row 24 centre, although some passengers did take it as being an aisle. Seat cushions are extremely hard. We will probably fly Delta again.

Disappointed to see that Delta eliminated the early evening only non-stop from JFK to San Antonio (SAT) and replaced it with a 'connection' operator at a very inconvenient time (5pm). Believe it or not, non-stop flights to San Antonio are scarce from the New York region. What is the wisdom in changing what was clearly not only a very popular route but additionally, one of the only reasons I chose to fly Delta so often this past year, mainly due to the availability of this JFK-SAT route and specific Delta-operated flight (not a connection carrier).

We arrived at the airport an hour early as we had checked our seats the night and saw ours had already been assigned. When we went to check in, the representatives told us we were late and would not be able to board the plane. Representatives were rude and unfriendly when we asked for assistance. Representatives offered no help but rather gave us 3 telephone numbers to try and get another flight.We found another flight through Air Canada and were told that Delta is notorious for overbooking seats. On our return flight, we realized that in both airports (due to a stop over in Atlanta) both flights had overbooked seats. This was a family vacation that started off horribly.

24 December flight from Montreal to Minneapolis and then from John Wayne to Atlanta. There were 2 flight delays due to maintenance problems on aircraft's. The second time I had to rebook on the second day due to inability of Delta to take me from John Wayne to Montreal. The delays of recovering bags from the cancelled flight to leaving the airport took close to an hour. Very bad service although some staff were helpful.

Flew over 20 times with Delta, both economy and Business. Overall they're above average, service in economy and Business not spectacular or extraordinary but I wasn't expecting much anyway. On a flight from MSP to LAX onboard an A330 in Business the IFE was not working - pilot had to restart the system. They still keep some very old planes (over 30 years old), some CRJ-200s and MD-80s, I heard they're replacing them - I hope that happens quickly!

4 flights with Delta in 7 days. Started at Heathrow where 'wheelchair needed' was added to my ticket. I asked to be put at the front of the aisle due to mobility problems, and I was not. Couldn't straighten my leg for 8hrs. Not until on the 4th trip on plane at JFK was I told this was not possible and I should have upgraded. I tried and ground staff were so unhelpful and wouldn't even look at my ticket. When I got on the plane I got called to get my duty-free and wasn't quick enough to show my receipt as it wasn't offered on entry and saw my bag being taken off the plane while standing 5ft away! When I got to Heathrow no-one knew what to do. Worst travel experience and will never fly Delta/Air France again.

Winnipeg via Minneapolis St Paul's to Philadelphia on 26 December and back on 2 January. Very efficient customer service from ground agents and cabin crew. Nice refreshments - drinks and little savoury snacks on board. Outbound flight from MSP to PHL delayed over 2 hrs due to bad weather in PHL. Airline emailed and called me about delay. Received constant updates and apologies from staff member at the gate and flight deck on board. Economy Comfort seats are well worth paying for. Boarding and disembarking well organized, smooth and efficient. No IFE on short flights which is ok. Would certainly fly with them again!

SEA-YVR-AMS-WAW-AMS-SEA route. Only last leg was Delta aircraft. Security check in AMS was courteous and efficient. Service was superb. Flight attendant introduced herself, delivered menus and took drinks and food orders while getting settled. Food was delicious, drinks service plentiful and entertainment system fantastic. Flight arrived ahead of time.

Boston to Atlanta with continuing service to Nassau, Bahamas. Absolutely terrible service, constant delays with no information given to passengers. I feel their aircraft's are not up to safety standards with the delays occurring more frequently. Their onboard service has apt to be desired. Lower the prices and offer more service onboard. Customers are paying enough for their airline tickets and should be compensated and appreciated as customers. The more and more I fly with Delta I see their service going downhill not a good sign! Appreciate your customers and offer more to them. I will never fly Delta again!

I flew MXP-JFK-VCE and I must say I was very disappointed. Bad customer service (in-flight service), on the way to JFK, IFE was not working well, informed cabin crew 3 times but they did not do anything. On the way back, there was no IFE at all. We had no food choice since we were 3 of 4 rows from the back of the aircraft.

DL180/181 from DTW to PVG and return, economy class. Nice clean 777. I take this flight 4 times per year, most recently 1/1/2012. Food and service are improving although still not up to par with Asian carriers. Wide selection of beverages. Economy class seat is reasonably comfortable, pillows and blankets provided. Best part of the flight is entertainment. Delta on Demand has hundreds of video selections available in multiple languages, more than enough to keep you entertained on the 14 hour flight. Check-in at PVG is painless, if you are Skymiles Gold or above you have automatic access to the first class waiting lounge, which offers food and drink and a nice view of your boarding gate.

Flew twice on Delta in last week, what a customer service nightmare. First flight from Detroit to Atlanta, delayed getting in to Atlanta almost 3.5 hours due to mechanical failure. Second flight was from Atlanta returning to Detroit delayed another 1.5 hrs - never again.

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