Delta Air Lines  Passenger Reviews and Delta Air Lines Customer Trip Reports

PAGE 1 2 3 4 5 6 7 8 9 10

DELTA AIR LINES review :  7 August 2009 by E Birman   (USA)

Delta is my usual airline for the JFK-SFO route, so I have flown them for years, though not without hesitation. Delta's service is at best, inconsistent. Their pricing is very competitive for this route and most of the time, they get the job done. Flights are on time more often than not (which is not a given, considering JFK delays) but their cabin crew is typically disinterested and unfriendly. Customer service over the phone with this airline is the worst I've ever experienced, and I'm an Elite member. On the other hand, their airport personnel are generally fine. Plane cabins are clean in my experience, and they do offer more features and nicer seats than most domestics. Don't expect much from Delta, and they will deliver, but they have a long way to go to reach customer service standards of some of their competitors.

DELTA AIR LINES review :  22 July 2009 : by Thomas Schulz   (Germany)

My daughter was booked on Delta from Little Rock via Atlanta to Munich. She showed up at the airport on time, checked in her baggage and got a boarding pass. Then she proceeded to the departure gate. Departure was not announced, there was no call for the flight, no final call with her name. The flight was closed and left without her, but her bags on board. Although it was not her fault, she had to change the booking of her flight for USD200, had to fly one day later, via Paris, with additional delay of a total of 38 hours. Delta does not answer on complaints and request for refund, sent in three times now in different ways. Customer service is simply non existent.

DELTA AIR LINES review :  21 July 2009 : by Darran Burr   (UK)

My wife and I flew Business Elite Manchester to Atlanta and onto Las Vegas. MAN-ATL on a full B767-400. I am 240lbs and 5ft 10ins tall and the seat was fine - it wasn't the new lie flat seat. I would recommend you avoid all Business Elite seats in Row 1 on this aircraft - seats are close to the bulkhead and you will get noise and light from the galley. We had seats 2F/2G and these were perfect with 60 inches of legroom. The food was great with very good wines, AVOD with lots of film, music and game choices. The only thing that was not good was the PA system - you could not hear any of the announcements from cabin crew or Flight Deck. ATL-LAS in First Class was good on a Boeing 757 - First Class seat was good 20 inches width and 38 inches legroom. I would again recommend you avoid the front rows in the First Class cabin on these 757's. Delta Lounge at concourse B in ATL was fine, not overcrowded and comp drinks. We will certainly fly Delta Business Elite Class again.

DELTA AIR LINES review :  20 July 2009 : by Robert Byrne   (UK)

LGW-ATL-LGW. A330-300 fairly new. The entertainment system was very poor. The food was terrible. If the flight crew had smiled just once it would have been nice, they didn't want to engage in any conversation whatsoever. I would be hesitant about flying with them again.

DELTA AIR LINES review :  19 July 2009 : by J Wright   (USA)

LAX-SYD-LAX last week. Service onboard was pretty good. Plenty of FA's in 70 percent full cabin. Seem to be only 2 really working hard. - others never seem to pick up a thing. Food good and wine selection fine. I had same crew coming back, and the same FA again on the return, 50 percent full Biz cabin. I think Delta could vary the menu coming and going some. Menu item almost the same coming and going. Delta will have to work harder in the long run in my opinion to make the route for them.

DELTA AIR LINES review :  16 July 2009 : by J Marshall   (Thailand)

LAX-MCO, TLH-BOS, JFK-LAX. They had great airfares, cheaper than anyone for our triangle itinerary. Planes were packed, perhaps one empty seat on the four flight segments I took. Flight attendants were overworked and had attitudes to go with it - at best they were indifferent and many times were quite surly and rude. The planes were fair, with the exception of the new 737 we flew JFK to LAX - it had seat back TV with a fair number of free options. Decent and slightly pricey food - the bagel withcream cheese was the best deal on the menu at $4. Will I fly them again? Yes, if the price is right. They have a decent, but crowded product when they use newer aircraft. They need to get their FA's to treat their customers like customers instead of a nuisance.

DELTA AIR LINES review :  16 July 2009 : by A Paragoso   (USA)

Business Elite new lie flat seats. On boarding, pillow and duvet are on the seat - storage for these is problematic as there is nowhere to put them. I eventually found I could fit the duvet under the seat in front and stuff the pillow between me and the wall. The food onboard was wonderful. Although service was good, it was a bit frantic, with the attendants rushing around - I found it to be annoying as the service could have been less frenetic. The only problem with the dinner was the tray. I had to ask the flight attendent to help me put the tray away. I understand Delta is in the process of rectifying the problem. The new lie flat seat is very comfortable, but my complaint is the seat width - just 18'5 inches is very narrow.

DELTA AIR LINES review :  16 July 2009 : by Roland Buettner   (Germany)

MUC-ATL-STL return. The transatlantic trips were smooth, planes had PTV, legroom ok in coach. Food was not gourmet style, but what can you expect in coach nowadays. ATL-STL I preferred the MD88 over the Embraer. For tall persons much more room than the Embraer, no food service, but friendly staff. The big plus was connecting at ATL. Never entered the US so easily. Took 5 minutes to pass border control. The price value was good, Atlanta immigration excellent, Inflight entertainment good (transatlantic). All this 400€ cheaper than Lufthansa or United.

DELTA AIR LINES review :  14 July 2009 : by Agam Sahni   (USA)

Flew to Paris on Delta in coach from Atlanta on a full flight. Service was good with two choices of meals being offered. On return flew Delta from Madrid, and upgraded to Business class as coach was over sold. Service outstanding with three meal choices. B777-200 used from Madrid to JFK still had the old style Delta Business Class seats, which are okay for a seven hour flight, but the seat does not recline into a full flat bed and cannot sleep for the entire flight.

DELTA AIR LINES review :  14 July 2009 : by A Hack   (USA)

I will neverfly Delta again! Poor communication and horrible customer service. Flight out had a mechanical issue that they didn't make us aware of until they delayed the flight three times, causing us to miss our connecting flight. They were unwilling to switch carriers until I spoke with my travel agent, where she informed me there were numerous flights (American and Southwest) that were available. Then, on the way back... they cancelled our flight and re routed us. They delayed our new flight once by 2 hrs. Then we sat on the runway for 2.5 hours. Once we landed in NY from DC they had lost our luggage. We were assured that we would receive in the next morning. It wasn't until 2 days later that I received my luggage.

DELTA AIR LINES review :  29 June 2009 : by Billy Payne   (USA)

Departed El Paso Intl and was surprised to be bumped to first class as plane was full. Flight to Atlanta was excellent as was the crew. Our connecting flight to London was also full. We were assigned seats 18 F/G in coach. The people in seats 19 F/G had a two year old child who cried, screamed, and kicked the back of our seats all the way to London. I complained to the people but it did no good. I went up to the FA and complained she said there was nothing she could do. We are sorry that we booked round trip ticket with Delta..