United Airlines

✅ Trip Verified | United has audacity to call their product "First Class". I tried to sit in seat 4E on my flight yesterday from ABQ-SFO. The seats were old and dingy looking. The lumbar support was sticking out into my back like a rock. The button to control it was broken. I basically had to lean forward the entire flight. I will do my best to never fly United again. A truly garbage seat from an airline that obviously doesn't care.

Not Verified | Absolutely do not sit in row 15 (directly in front of exit row). The seats will not recline, but the row in front of you does, so you're left with maybe 12 inches between your face and the seat in front of you. Also the seat is so upright it feels like it's trying to push you out. I've flown on a few United flights for this business trip and I am not impressed with the seat comfort, layout, or timeliness of the airline in general. Of the 7 flights this week, all but 1 has been late departure/arrival.

✅ Trip Verified | My husband and I booked United from our trip back from Saudi Arabia. It was from Chicago to Minneapolis. They put us in two different seats. My husband asked the crew member to put us together. She was super rude and said now, he needs to sit where his seat is at. He said ok I will just wait for the person who’s placed next to my wife and I will ask to switch the seat. She replied no while rising her voice at him. She told him to seat where he’s scheduled to be. The person who was scheduled to seat next to my husband agreed to switch with us. We thanked him and I got to seat next to my husband. She came to the guy and was like sir you didn’t have to do, but I will give you points on your mileage or whatever she was talking about. Through out the trip which was 1 hr and 4 minutes to MSP she was loud and rude to us. We will never use United ever again.

✅ Trip Verified | I have been traveling for united airlines for many times, but they always have the most horrible service. Their customer service is very rude. I think that they very soon expect that the people pay for their services helping the people. I asked them about another seat because I am very tall and their answer was if you need to change your seat have to pay but in the middle.

✅ Trip Verified | Cramped seat in so-called Polaris class. No room for legs with seat fully extended. Worst business class seat ever. United should just rip out these seats and start over again.

✅ Trip Verified | The first class seat 4A is OK. The seat recline comfort and armresting is average. It's spacious enough, and fairly comfortable. However, the leg for say someone taller might be an issue with knee room restrictions. I'm 5'10. Especially, if the person forward of you reclines all of the way without any considerations. Bear in mind though that the row behind you is an economy one. There is NO physical bulkhead separation on these aircraft. Sometimes you'll get someone with happy feet kicking your seat. I hate this inconsiderate behavior. Knowingly or not. The direct overhead space (left aircraft seats with "A" designation. i.e. 1A, 2A, 3A, etc...) is for very small items. Like a coat or jacket. The overhead space in say seat 4B, you can fit a pretty good sized regulation carry on like a 22x14x8" or a good size back pack NO problems. All in all, the EMB 170/175/190's is a much more comfortable aircraft than say the older, very cramped ERJ135/145 regional jets.

Not Verified | Boeing 767-400 seat was new and comfortable. A lot of place (I'm oversize). The inflight fun system was new, and movie offer was on a high level.

✅ Trip Verified | Outdated seats, No footrest. Entertainment system about as old as possible with failing control dials in the armrest. The product is only matched by Copa Airlines, making travel choices very hard to Central America and part of South America, based on comfort value.

✅ Trip Verified | This review is about United's seat purchase option. My wife and I purchased particular seats on a flight to Maui so that we could sit behind other members of our family. We paid $29 for an aisle seat and $19 for the middle seat. Those seats were on our boarding passes when we checked in the day before. But at the time of the flight they were taken away. We have yet to receive a refund of cash paid. Beware of exercising this option: it is no guarantee of getting the seat you purchase!

✅ Trip Verified | I was sitting in row 1, and it feels spacious whenever I sit in the first row. The Polaris bedding always makes me feel relaxed and ready to sleep. Even though it was the other old design, it still feels nice and soft.