United Airlines

✅ Trip Verified | Cramped seat in so-called Polaris class. No room for legs with seat fully extended. Worst business class seat ever. United should just rip out these seats and start over again.

✅ Trip Verified | The first class seat 4A is OK. The seat recline comfort and armresting is average. It's spacious enough, and fairly comfortable. However, the leg for say someone taller might be an issue with knee room restrictions. I'm 5'10. Especially, if the person forward of you reclines all of the way without any considerations. Bear in mind though that the row behind you is an economy one. There is NO physical bulkhead separation on these aircraft. Sometimes you'll get someone with happy feet kicking your seat. I hate this inconsiderate behavior. Knowingly or not. The direct overhead space (left aircraft seats with "A" designation. i.e. 1A, 2A, 3A, etc...) is for very small items. Like a coat or jacket. The overhead space in say seat 4B, you can fit a pretty good sized regulation carry on like a 22x14x8" or a good size back pack NO problems. All in all, the EMB 170/175/190's is a much more comfortable aircraft than say the older, very cramped ERJ135/145 regional jets.

Not Verified | Boeing 767-400 seat was new and comfortable. A lot of place (I'm oversize). The inflight fun system was new, and movie offer was on a high level.

✅ Trip Verified | Outdated seats, No footrest. Entertainment system about as old as possible with failing control dials in the armrest. The product is only matched by Copa Airlines, making travel choices very hard to Central America and part of South America, based on comfort value.

✅ Trip Verified | This review is about United's seat purchase option. My wife and I purchased particular seats on a flight to Maui so that we could sit behind other members of our family. We paid $29 for an aisle seat and $19 for the middle seat. Those seats were on our boarding passes when we checked in the day before. But at the time of the flight they were taken away. We have yet to receive a refund of cash paid. Beware of exercising this option: it is no guarantee of getting the seat you purchase!

✅ Trip Verified | I was sitting in row 1, and it feels spacious whenever I sit in the first row. The Polaris bedding always makes me feel relaxed and ready to sleep. Even though it was the other old design, it still feels nice and soft.

Not Verified | Overall, very good experience with Boeing 737-900 Premium Economy class from Newark to Punta Cana. The flight was smooth and fast, the flight attendants were very nice and helpful. The seats were clean and had a fair amount of room for Premium Economy in the United States.

✅ Trip Verified | Boeing 787-10, seat 20J This review is for the Premium Plus seat, which is United Airlines's true premium economy offering. The seat has been installed in all B787-10s and B777-300ERs, and some B777-200s. However, the Premium Plus service does not begin until later in March. The seat is wider and has a deeper recline, allowing me to sleep quite well. Electric sockets and USB plugs are on the inside armrest which is a bit difficult to access, but at least for Premium Plus, every passenger has their own plug (vs. United Economy where every 3 seats must share 2 plugs). I find this seat to be competitive to other premium economy offerings and recommend it.

✅ Trip Verified | This is a review of the Premium Plus seat. (Premium Plus service will begin in March.) My seat was 20K. Overall, this is a very roomy seat and compares favorably with other premium economy offerings. The recline and calf-rest (available only in bulkhead seats) make sleeping easy. On this flight, I went to sleep after the first meal service and slept straight through until the second meal service, an hour away from Newark.

✅ Trip Verified | This was the most uncomfortable seating I have ever been subjected to in over fifty years of worldwide flying. It was extremely cramped and the seat bottom was very hard. I had to put a blanket and a sweater under me to alleviate the pain of this hard seat. I had applied moths ahead for a paid upgrade to first class but was unable to get the upgrade in either direction on a trip from SFO to Maui (OGG). The seating on the way back on a Boeing 757-200 was marginally better with 2" more legroom and the same seat hardness. I am already booked first class SFO to MIA return in May/June 2019 but wish I wasn't.