United Airlines

Seat Reviews


3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 97 reviews
3/10
3 star Skytrax Rating
Sort Reviews by :
Show
1/10

"seat back is slumped or slouched"

(United States)

I had the most painful 6.5 hour flight from Newark Liberty to SeaTac due to these horrible seats. Everything about them is wrong. The seat bottom is too short the seat back is slumped or slouched even when fully upright and forces short-legged passengers to plant their feet into the floor to keep their hips from sliding forward and grinding their tailbones into the seat. The backs recline too far back to be practical in such an absurdly tight-packed cabin and will interfere with use of tray tables and hurt the knees of tall passengers unfortunate enough to sit behind a reclined seat. The armrests are far too low to be useful at all and dig into the thighs of virtually any average-sized adult. These seats are good only for illegal forms of "enhanced interrogation" and nothing else; three days after this flight I am still sore and have small bruises from the crap armrest digging into my leg. I'll do anything to avoid this terrible flight in the future. A general rule for those looking for good seats: Avoid 737s altogether especially the 800/900 series since those planes tend to be utterly crammed to the gills. It's just getting worse all the time.
Seat TypePremium Economy
Aircraft TypeBOEING 737-800/900
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"new UA seats are abominable"

(United States)

These new UA seats are abominable. Hard with almost no cushioning; there is no neck support. If you are over 5'6" I would predict that you are going to have trouble finding any comfortable seating position as the top of the seat hit me just above my upper back.
Seat TypeEconomy Class
Aircraft TypeCRJ700
Seat Layout2x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"seat is very hard"

(Hong Kong)

Due to a full flight and I was upgraded to economy plus seat without paying a dime. The seat is very hard and uncomfortable. The width of seat and legroom are pretty the same as other airlines in us. I am assigned a middle seat which is so uncomfortable and I cannot move around and this is so tiny. But this is cheap flying HK to SIN with meal and assigned seat and baggage and the best timing for this shuttle flight. I would suggest to take Asian airlines.
Seat TypePremium Economy
Aircraft TypeBOEING 777-200
Seat Layout3x3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"undoubtedly the worst seats"

(United States)

SFO-SYD and back. Paid for "Economy Plus" because my husband is tall and I wanted to have leg room. We got the two seats immediately behind the bulkhead (no "A" seat in that row) These were undoubtedly the worst seats I have ever had in my life. Yes I have flown coach overseas before. Within about 2 hours I seriously thought I had injured my tailbone somehow I simply could not get comfortable the seats were so hard. At least one of our TV screens was broken on each leg of the flight. The pull out trays are completely inadequate for such a long flight. I will avoid United overseas flights at all costs.
Seat TypePremium Economy
Aircraft TypeBOEING 777
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
5/10

"seats are not bad"

(Germany)

MUC-IAD aisle seat. Plane half full so 3 seats entirely at my disposal. Overall seats are not bad - big enough comfortable enough decent leg room. Excellent entertainment system. Food just average and alcohol is not free but that is a small price to pay for relatively comfy seats suitable for intercontinental distances.
Seat TypeEconomy Class
Aircraft TypeBOEING 767-400
Seat Layout2x3x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
1/10

"seats couldn't of been anymore uncomfortable"

(United States)

I just got back from a trip to Hawaii and stopped for a short layover at LAX. On the cross country red eye flight from LAX to EWR we boarded a United Airbus 320. The seats on this flight couldn't of been anymore uncomfortable. This was not a suitable aircraft for a five hour flight let alone a red eye where you would be looking to get some sleep. This is United's smallest plane in its fleet which would be better served for shorter commuter flights or at the most perhaps a flight lasting a couple of hours. It's impossible to find a comfortable sitting position on this aircraft. The back support is nonexistent the seat portion is like being on a park bench and the movable headrest is worse than a dentist's chair. Everything you have been hearing about United is true. It's all about squeezing the most dollars they can out of every flight at the expense of any possible customer benefit.
Seat TypeEconomy Class
Aircraft TypeAIRBUS A320
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
6/10

"should take a clue from United Express"

(United States)

It is sad that a United Express plane has better seating than mainline United planes. A co-worker was in regular economy and said her seat had plenty of leg room. United should take a clue from United Express.
Seat TypePremium Economy
Aircraft TypeEMBRAER 175
Seat Layout2x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
1/10

"could not move my legs for 4 hours"

(United States)

I realize airlines need to make money but when the person in front reclines you would at least expect to be able to move your legs. I am an average sized guy. I could not move my legs for 4 hours. Worst seats ever.
Seat TypeEconomy Class
Aircraft TypeBOEING 737
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"I could barely use my laptop"

(United States)

This is the first time I have flown United in a while. Apparently I was on a new plane and flew economy. I will never fly United again. I'm not a big person by any stretch and I could barely use my laptop on the table and had to literally squeeze my elbows together and was still touching the passengers to the left and to the right. (I was in the middle.) Awful experience.
Seat TypeEconomy Class
Aircraft TypeAIRBUS A320
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"a miserable flight"

(Thailand)

Recommend that travelers avoid flying on a transPacific United 747-400 at least on the equipment between SFO and Hong Kong. We just ended a miserable flight. United's 'Economy Plus' option means that for a family not able to upgrade to that (to afford it) you are now put in the 'Economy Minus' seats - meaning the least leg room on any flight in our memory. It seems United gives the plus legroom to the Economy Plus but then actually does subtract the legroom from the poor folks back in cattle class. And the biggest shock wave to wash over our teenagers was 'no individual screens' - OK so they are spoiled and so are we. But that was a step back.
Seat TypeEconomy Class
Aircraft TypeBOEING 747-400
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no