Lufthansa

✅ Trip Verified | One of the worst flights I have taken in recent years, I have flown Lufthansa before, and it was not like this before. The seats were so congested, the TV screen was too small and did not work, touch screen will not respond, extremely poor audio even with high quality headset. Food on our way was Ok, quality needs improvement, food service from Frankfort to Jordan was the worst, clod cheese sandwich. The flight from Cairo to Frankfurt, seats will not recline and so hard, sitting in those seats gives backpain. Frankfort to Houston, same A330, worst seating, recline won’t work, someone had to push up/down for recline to work, window seat is the worst, half of your leg space is taken by some aircraft equipment box.

✅ Trip Verified | Service was excellent. Food and beverage were also according to market level. The main problem here are the seats. It took Lufthansa forever to initiate the transition to newer business class seats. Despite the announcement of their new business class seats, who knows when we can finally experience it. Current seats do not match Lufthansa's pricing that skyrocketed and is I would say one of the worst in the premium segment. This is only compensated by the nice mileage program, service and staff.

Not Verified | Premium economy from Boston to Munich. Seat had good legroom, much better than economy at close to double the price. My main seat complaint is the fixed arm rest. My wife and I take 2 seats on the side on purpose but this strategy provides less room when the center arm rests are fixed. Entertainment system was good. I didn’t eat but food seemed economy-average. One point - the menu listed Warsteiner beer (a great beer) but they actually only had a skunked Beck;s (not a great beer). Also there was no amenity kit provided despite this being advertised. Overall a good, not great experience, potentially worth it for a 6’ tall passenger who can afford it. Not as good as some others.

✅ Trip Verified | This 17 inch seat and a 31" pitch for an international flight was horrible. I sat near the window and paid extra to pick the seat. I was in seat 18 at the window both to and from San Diego to Germany. If the seat number 16 in front of me had their seat back, I could not move. The passengers at the end of my 3 seat row, had extra leg room, but the carts kept running into them. If there was an emergency, I would have been stuck, because the seats are so close to the seats in front of them you cannot move past the other passengers in the row. The seats seam to be made of a polyester material that is slippery. When I would put my seat back and my legs reclined, I would slip down the seat. There was not way to sleep or be comfortable. If you fly an airline, whose economy seats are so small, it will be one of the worst flights of your life. Next time I will check the size of the seats.

✅ Trip Verified | Let me preface this review by saying that I'm 6'3, so I'm generally challenged for space in Economy, but despite the fact that 23C is an isle seat, this was definitely and positively the worst seat I've ever had the displeasure of occupying on an airplane. Already when the seat in front of me was still upright I was struggling to focus my eyes on the screen, because it was that close. When the seat in front of me reclined fully, I was literally unable to remain seated. I spent my time sitting on a pillow across the armrest with the legs in the isle, getting up when folks needed to pass, which is obviously not safe and not allowed. A kind flight attendant took pity on me and found a seat more suited for my anatomy. I can't imagine how horrible this 11 hour flight would have turned out to be, had it been completely full.

✅ Trip Verified | This flight from Philadelphia to Frankford was a little bit over eight hours so I upgraded to Lufthansa‘s premium economy. The row of seats right behind the last row in business has more legroom than other premium economy rows on the A330-300. The seat was very comfortable, plenty of storage, two windows, great entertainment.

✅ Trip Verified | The flight from Frankfurt to Oslo is only about 2 hours long and we of course know that seats have limited comfort and space. However, these seats and the space offered were considerably below our expectations. The seats are hard but the problem is the space which is very limited and feel cramped. Working with a laptop or eating is virtually impossible for a grown man who can only pray that the person in front is not recline their seat. It can be that the official figures show enough space but for all of us (we were 5 in the group), it was cramped and uncomfortable.

✅ Trip Verified | A Premium Economy offering which is far better than the majority of their competitors with which I have traveled in the same class (Air China, British Airways, Virgin). The seat is comfortable, the amenity kit is served in a re-usable cloth carrier bag (they have a selection of 5 with different world landmarks), they provide a menu card, the wifi worked. They offer you two drinks at a time on the same round and the food was decent, the entertainment system can be displayed in about 10 languages and has a very wide selection of international movies. None of their competitors can claim to tick the box in all of these areas.

✅ Trip Verified | The A320 Business class on short haul is under average. Same seats as in Economy class just a bit more legroom and the middle seat is not occupied.

✅ Trip Verified | A horror and not good for health due to narrow seat pitch of 31 inch and seat width under 17 inch. I am only 180 cm tall, but my knees are touching the front seat. The aisle is so small, that you are often touched by service trolleys or moving people, if you sit at an aisle seat.