Lufthansa

✅ Trip Verified | This seat is just not comfortable and my body was aching after a 2 hour flight from Munich to Catania. The only way to have a reasonably convenient flight in this seat is, when sitting in the first row. I reserved a first row seat and got a boarding pass for it but, when boarding was bumped backwards and had to squeeze into the limited space in the other rows in Business Class. Not a very nice feeling to be shown that it doesn’t really matter if one is loyal to Lufthansa. Like my last mid-distance flight on LHs A321 which even worse, I cannot recommend this aircraft for any flight other than very short haul, certainly not in business class and I definitely won’t pay the much higher price charged for this so called premium seat. But at least there was a USB charge point near the seat (in Evo and Business)

✅ Trip Verified | I fly Munich to Cairo and back and, unfortunately was booked on this about 4-hour overnight flight. Lufthansa still uses the A321 with standard short haul seats which just recline a few degrees and make it impossible to get some sleep. In business class, the middle seat is blocked by a table. This makes it impossible to use the free seat as an extension of the already too small seat. So, although there was nobody sitting next to me, I still had to cram into my horrible flimsy seat. It was just torture. In Economy, people could at least use the other seats to lay down if there is nobody sitting there. After arrival, I had to go straight to work which was difficult as I did not get a minute of rest.

✅ Trip Verified | During our return trip from Tokyo to Frankfurt we were assigned a seat in the lower deck of the business class section, which was broken, making the 11-hour and 40-minute flight extremely uncomfortable. When we brought this to the attention of the head flight attendant, she was apologetic, but did not offer any solution other than the manual manipulation of the seat, every time we needed to change its position. To our surprise, we found two members of what we believe was an orchestra seated in the upper deck of the business class section with their cellos strapped into chairs next to them. We feel that the head flight attendant could have easily asked one of them to switch seats with us, as the cellos would not have minded if their seat did not recline. Instead, we had to manually manipulate the seat every time we needed to change positions. Although the flight attendants offered to compensate us for the damaged seat, they changed their minds three times, stating that the compensation was only offered to European travelers, not Americans. Overall, I was extremely disappointed with the level of customer service on this flight, and afterward. For the high price of a business class ticket, I expected much better treatment and a more comfortable experience.

Not Verified | In my opinion, I think Lufthansa is a great airline, but their economy class could use some work. When I last flown with them the food in economy was absolutely horrendous. it was a very messy meal and at the end my stomach was aching. Also the seats were very cramped, and there was not even enough legroom to stretch out even for me who is 5ft9. All and all Lufthansa is great airline but if they fixed these points, they would have a lot more customers.

Not Verified | I have never been so uncomfortable for 11hrs. I'm 6ft tall and had almost no legroom. When the chair in front of me was reclined I had even less legroom and the joy of another chair basically in my lap which also made it very difficult to watch my low quality screen. This was flat out painful and I really don't recommend this for anyone.

✅ Trip Verified | I was extremely disappointed when I messaged customer service that the Business class seat I upgraded to did not lay flat for the 11 hour trip. I emailed them saying that the cabin crew tried their best but they were limited to what they can do and they were great about it. I requested for just a refund of the upgrade and their response was to offer a payment of 50 EUR.

✅ Trip Verified | One of the worst flights I have taken in recent years, I have flown Lufthansa before, and it was not like this before. The seats were so congested, the TV screen was too small and did not work, touch screen will not respond, extremely poor audio even with high quality headset. Food on our way was Ok, quality needs improvement, food service from Frankfort to Jordan was the worst, clod cheese sandwich. The flight from Cairo to Frankfurt, seats will not recline and so hard, sitting in those seats gives backpain. Frankfort to Houston, same A330, worst seating, recline won’t work, someone had to push up/down for recline to work, window seat is the worst, half of your leg space is taken by some aircraft equipment box.

✅ Trip Verified | Service was excellent. Food and beverage were also according to market level. The main problem here are the seats. It took Lufthansa forever to initiate the transition to newer business class seats. Despite the announcement of their new business class seats, who knows when we can finally experience it. Current seats do not match Lufthansa's pricing that skyrocketed and is I would say one of the worst in the premium segment. This is only compensated by the nice mileage program, service and staff.

Not Verified | Premium economy from Boston to Munich. Seat had good legroom, much better than economy at close to double the price. My main seat complaint is the fixed arm rest. My wife and I take 2 seats on the side on purpose but this strategy provides less room when the center arm rests are fixed. Entertainment system was good. I didn’t eat but food seemed economy-average. One point - the menu listed Warsteiner beer (a great beer) but they actually only had a skunked Beck;s (not a great beer). Also there was no amenity kit provided despite this being advertised. Overall a good, not great experience, potentially worth it for a 6’ tall passenger who can afford it. Not as good as some others.

✅ Trip Verified | This 17 inch seat and a 31" pitch for an international flight was horrible. I sat near the window and paid extra to pick the seat. I was in seat 18 at the window both to and from San Diego to Germany. If the seat number 16 in front of me had their seat back, I could not move. The passengers at the end of my 3 seat row, had extra leg room, but the carts kept running into them. If there was an emergency, I would have been stuck, because the seats are so close to the seats in front of them you cannot move past the other passengers in the row. The seats seam to be made of a polyester material that is slippery. When I would put my seat back and my legs reclined, I would slip down the seat. There was not way to sleep or be comfortable. If you fly an airline, whose economy seats are so small, it will be one of the worst flights of your life. Next time I will check the size of the seats.