Etihad Airways

Seat Reviews


4 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 83 reviews
3/10
4 star Skytrax Rating
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1/10

"a bad choice"

(United Kingdom)

Change of baggage allowance without any notification to the customer. My wife was travelling back home for delivery and when we checked online before boarding, the baggage allowance was clearly stated as 23 + 23, and no change mentioned, however at the checkin they allowed only 30. They mentioned that the customers who booked tickets before certain date was having allowance only 30 and after the date it was 46. We had went through the whole Etihad Airways site and since it was clearly stated as 23 + 23 we planned baggages as per that. Despite my wife being pregnant and requested exception at checkin, none was provided except an extra check on my wife being pregnant, We had to pull out all the maternity documents to show it was single pregnancy despite the fitness to fly certificate provided by GP. Despite the airlines changing the baggage allowances, without notifying the customer on their official site, there was no consideration and on top of it we had a delayed flight too. The lady at our first check in counter was very rude, however when we sorted the baggage and checked in later we had a better staff to serve us. Never had such experience before. Pathetic inflight service with less crew members for the flight from London to Abu Dhabi. I had planned everything possible to make her journey comfortable however the airlines made it tough for us, I had multiple other options to fly with, but landed up with a bad choice.
Seat TypeEconomy Class
Aircraft TypeA380
Seat Layout3x4x3
Date FlownOctober 2015
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
8/10

"there is plenty of leg room"

(United Kingdom)

We flew from Edinburgh to Bangkok via Abu Dhabi. There is plenty of leg room. Food was good, staff and service excellent. I phoned Etihad to see if we could arrange seats together and it was done with no problem. Reading some reviews can really put you of your holiday before you set off.
Seat TypeEconomy Class
Aircraft TypeA330
Seat Layout2x4x2
Date FlownSeptember 2015
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
1/10

"seats rock hard and uncomfortable"

(Bahrain)

My recent flight Boeing 777-200LR from Abu Dhabi to San Francisco using Etihad Airways (operated by Jet Airways) was one of, if not the, worst flights of my life. The bathroom was dirty, and the sink/faucet was broken. The seats were so small that I could barely fit, and I'm not really a big guy either. They were also rock hard and extremely uncomfortable. The airplane itself was extremely run down, old, and beaten up. I actually felt like I was flying in the past. I will never purposely fly a Jet Airways operated plane again.
Seat TypeEconomy Class
Aircraft TypeBoeing 777-200LR
Seat Layout3x4x3
Date FlownSeptember 2015
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
1/10

"most uncomfortably hard seats"

(Australia)

Etihad Airways 14.5 hour flight from Brisbane to Abu Dhabi. For the first 10 hours the air conditioner didn't work. Eventually I asked one of the flight attendants why the aircraft was so hot, I was informed that it could not be changed, and that it was not working properly. However for the last three hours of the 14 hour journey it suddenly became freezing. The seats were the most uncomfortably hard seats I have ever endured, limited leg room and when the person in front decided to put their chair back I couldn't even sit up straight and lean forward to relieve the discomfort of sitting in one position for such a long trip. The movies were mostly dated, not one new release. The food was average except for our last breakfast which was inedible. On the return flight the same old movies and dreadfully squashed up seats. I won't be travelling with Etihad Airways again on any long hauls.
Seat TypeEconomy Class
Aircraft TypeBoeing 787
Seat Layout3x3x3
Date FlownAugust 2015
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
3/10

"there is no leg room"

(United Kingdom)

There is no leg room - no tray room - it just fits but when the food arrives its a nightmare trying to eat and not knock anything off - its literally hand to mouth. What you get with this airline is what you pay for, but when you consider the cost of the flights thats wrong. I have flown with Easyjet, Jet2, Ryanair, Thomson etc. and never complained about the aircraft. If you are considered to be a large person you will struggle and feel uncomfortable in these seats and a long haul flight is hard slog. We did Manchester to Adelaide via Abu Dhabi and there was more room on the Virgin Australia (3rd flight) and that was the shortest flight. Reclining is an embarrassment to all concerned.
Seat TypeEconomy Class
Aircraft TypeBoeing 777-300ER
Seat Layout3x4x3
Date FlownAugust 2015
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"literally pinned in my seat"

(United States)

The seats were uncomfortable. Not enough room to even bend over to get your purse or remove your shoes. Couldn't lay on the tray like most planes, you have to be able to change your position! The person in front of me always had his seat reclined. I was literally pinned in my seat, couldn't see the screen in front of me very well, the angle was just not good. When I reclined my seat, it wasn't enough to feel like it even reclined. 16 hours like that! As far as storage, the pocket is too tight, can't put anything in it - why bother to put a pocket in it? Etihad, you have a long way to go.
Seat TypeEconomy Class
Aircraft TypeBoeing 777
Seat Layout3x4x3
Date FlownAugust 2015
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
8/10

"comfort level of these are good"

(Saudi Arabia)

The Economy seats on the Boeing 787 is very comfortable. Although I am an overweight person, the comfort level of these are good, especially compared to Etihad Airways Boeing 777-300 which I flew previously on the same route.
Seat TypeEconomy Class
Aircraft TypeBoeing 787
Seat Layout3x3x3
Date FlownAugust 2015
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
2/10

"very hard and uncomfortable"

(Australia)

I found the seat to be very hard and uncomfortable. I fly long distance regularly and I have never had this problem with other airlines.
Seat TypeEconomy Class
Aircraft TypeA380
Seat Layout3X4X3
Date FlownJune 2015
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
6/10

"seats were comfortable"

(Singapore)

Seats were comfortable (I was in the first row). The TV handle was rusty and 2 of the crew had to forcefully pull it out for me. My feet was rolled over twice by the food cart despite being kept within the boundaries of my seat area. No apology from the crew. Inflight entertainment breaks in between flight and during take off and landing, making it difficult to watch a show without being interrupted. Despite boarding on time, my luggage was shifted all the way behind by the staff (without asking/ seeking permission from me) when another passenger with a larger luggage came after me.
Seat TypeEconomy Class
Aircraft TypeBoeing 777
Seat Layout3x4x3
Date FlownJanuary 2015
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"the worst I have seen"

(United States)

Seating felt like being squeezed in from side. Distance from other seat I think the worst I have seen. I thought Etihad being from UAE will be at par or better than Emirates - they proved me wrong. So far off from Emirates in everything that I am surprised that they are from same place. Anyway, one time was enough for me.
Seat TypeEconomy Class
Aircraft TypeBoeing 777
Seat Layout3x4x3
Date FlownAugust 2014
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no