✅ Trip Verified
| Hands down one of the worst airlines I've travelled with. We booked with Etihad because we made the assumption they were a premium airline with a high service level therefore worth the price. We were wrong. Budget airline service at premium prices. The outward leg of this journey from London-Singapore via Abu Dhabi was vastly worse than the return. The seats are very cramped. My seat was broken on both legs meaning I could not recline and when the person in front did, I was left with 6 inches between my face and their seat back. Both myself and my partner left both flights incredibly dehydrated - we had to ask multiple times for water (it is NOT acceptable to serve liquids only twice in 7 hours, especially not when you insist on filling the thimble sized cups only halfway). After asking a second time for liquids, the cabin crew ignored and subsequently turned off my partners request button before getting annoyed when he went to the galley to ask. To say the food was revolting is an understatement. No menus are provided on board and the staff do not describe the meal past "chicken, lamb or vegetarian". Dinner consisted of a rock hard bread roll, a bone dry cous cous 'salad' (not that there were any vegetables in it) and in my case some dry pasta with a small amount of tomato sauce and a dry cake - apparently vegetables are not part of the Etihad service. What a come down after having experienced food on Emirates or Malaysian Airlines! The snack comprised a hot pastry before we disembarked. Food on the second flight was no better - bland cold noodle salad then "Spicy chicken noodles" which was actually more slimy than spicy and a snack comprising a rock hard bread roll with a smear of mystery filling. The second leg from Abu Dhabi to Singapore was a source of greater annoyance as it was announced that we would be delayed AFTER they had boarded us, probably by an hour or something (90 minutes eventually sat without water). We had onward transport arranged and were trying to figure out if we would still make it. Questioning the passengers around us it turned out that our tickets all had different scheduled arrival times on them and the crew had no idea what our original landing time should have been. If you want extra snacks between meals then good luck - in line with budget carriers you have to pay extra for this! Given how much the flight tickets are, this has to be a joke. One wonders if this is why the food is so poor - to encourage people to buy extras. The entertainment system is another source of annoyance - endless advertisements and announcements which interrupt it for 5 minutes at a time. Screen pop ups advertising snacks or duty free are also extremely irritating. The system does not start up until you've been in the air for 30-40 minutes and then shuts down 40 mins to an hour before you land, mostly without warning. Charging for seats up until 24 hours before the flight departs also seems tight - some of the seats cost £60 to reserve. That's obscene. I discovered on the return leg (Singapore - Abu Dhabi - London) that delayed departures are so common for Etihad that their scheduled flight and arrival times are essentially meaningless, having spent another hour sitting on the tarmac at Abu Dhabi for no apparent reason. This was our first time travelling with Etihad and it will certainly be our last. Appalling, careless service at inflated prices. Emirates, Singapore and Malaysian Airlines are no more expensive and vastly superior.