American Airlines

Seat Reviews


3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 93 reviews
3/10
3 star Skytrax Rating
Sort Reviews by :
Show
1/10

"seat family members apart "

(United States)

Trip Verified | The photo speaks for itself. That is seat 31A. To add insult upon injury when American Airlines sells a ticket to a family unit that a single reservation they say the rule is “we will assign seats at check in” but they actually mean (but do not tell you before you buy the fare) “we will intentionally seat family members as apart from each other as we can on for no reason other than to create an artificial demand for extra cost seats to sit with your husband or elderly parent at the gate and we may but do not really have to make an exception for kids.” My husband was assigned 20B. Appalling that they can get away with that. Service mediocre as usual otherwise.
Seat TypeEconomy Class
Aircraft TypeBoeing 738-800
Seat Layout3x3
Date FlownMay 2019
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"Terrible seats"

(United States)

Not Verified | Terrible seats. Middle and window seats have a metal panel under the seats that is about the width of a shoe and thus reduces foot space by that amount. Passengers are forced to cram their feet into the remaining tiny space, which is difficult or impossible, depending on the size of your personal item. I could not fit my small bag under the seat unless it was on my feet or my feet were on it. I strongly recommend against American whenever another option is available unless there is a very large price difference.
Seat TypeEconomy Class
Aircraft TypeA319
Seat Layout3x3
Date FlownMarch 2019
Type Of TravellerBusiness
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
8/10

"Wider seats, ample leg room"

(United States)

Not Verified | Flew Dallas to Rome in Premium Economy. Huge difference compare to main cabin. Wider seats, ample leg room, foot rest. Meals were served 3 times, on real plates with silverware, alcohol included. Nice Cole Haan pack with toothpaste, toothbrush, socks, eye mask, lotion, lip balm and ear plugs. Good earphones. Nice size tv screen, with nice selection. Food was def better than main cabin. Seat reclined nicely, pillow was bigger (first time ever i fell asleep on the plane).toilets are in the main cabin, no toilets for premium. Overall, very good experience.
Seat TypePremium Economy
Aircraft TypeBoeing 777-200
Seat Layout2x4x2
Date FlownOctober 2018
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
2/10

"Android devices stuck with no options"

(United States)

Trip Verified | I flew from Portland Oregon to Dallas Texas on May 15th, 2018. The airline offered free entertainment if I used my own electronic device (cell phone or tablet). However, I was not able to download American Airlines in-flight Entertainment app on the airplane, and I was left with no option for entertainment on a 4-Hour flight. The stewardess also was unable to access the entertainment option on her device. I was very frustrated and American Airlines needs to fix this for all passengers. It seems those with iPhones have an easy ride, but those Android devices are stuck with no options. Also, I was disgusted to see the stewardess serve the three ladies seated in front of me 2 full bottles of wine (750 ml each) They were able to purchase each large bottle of wine for $8 each, and they got pretty drunk on the plane. They were loud and obnoxious. I don't understand how they can sell individual size bottles of wine for $8, and yet these ladies were able to purchase 2 entire bottles for the same price. The stewardess should be reprimanded for this, as it was very irresponsible on her part and unfair to all the other passengers who paid a fair price for individual drinks.
Seat TypeEconomy Class
Aircraft TypeBoeing 737
Seat Layout3x3
Date FlownMay 2018
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
1/10

"Seats were the worst"

(United States)

Trip Verified | Sat all the way in the back. Seats were the worst I have ever sat in on any flight. They didn’t recline back but rather leaned your body uncomfortably forward. Never will fly with American again.
Seat TypeEconomy Class
Aircraft TypeCRJ900
Seat Layout2x2
Date FlownMay 2018
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Seat Storage 12345
no
8/10

American Airlines customer review

(United Kingdom)

Trip Verified | Sat in row 22 seat A. Luckily there was only two seats taken on our row because it would have been unbearable for 8 hours flying from LHR to ORD with 3 people in a row that cramped! I can honestly say that it is the most cramped economy class I’ve flown in to date (and I fly a lot) The food was ok, cabin crew were rude and officious on that particular flight, I think some cabin crew forget they are just waitresses and waiters and develop a heightened sense of self importance and they seem to forget that the passengers on that plane have paid a contribution into their pay packets. The 787 is a beautiful plane though, you do notice the difference when you land, as there is more humidity in the cabin you don’t dry out, and it’s pressurised to a lower altitude. It’s the quietist plane I’ve been on (quieter than an A380) we had very strong turbulence over Greenland but the flex in the wings soak up most of the upwards and downward shift in air flow. I’ve flown with AA about 8 times now and I’ve not had a bad landing. All in it was a good flight and I would recommend them but try the 787 by all means but be prepared for a smaller amount of leg space than all the other long haul planes in the AA fleet.
Seat TypeEconomy Class
Aircraft TypeBoeing 787
Seat Layout3x3x3
Date FlownMay 2018
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
1/10

"no way to be comfortable"

(United States)

Not Verified | I was seated in 9B, a premium economy seat on the Boeing 757. Fortunately, I did not pay extra for the premium economy seat because I'm a permanent platinum frequent flyer on American. Had I actually paid extra, I would be really mad. The flight was overnight from Kona, HI to Phoenix, AZ, a six hour flight. Even though the seat was premium economy, it was pure torture all the way. I'm 5'7" tall, but I had no more than 6" legroom in front of my knees, probably less. There was absolutely no way to be comfortable for the entire six hours. And now I read American is reducing the economy class seat pitch even further. American's coach seating should be considered an international human rights violation.
Seat TypePremium Economy
Aircraft TypeBoeing 757
Seat Layout3x3
Date FlownDecember 2017
Type Of TravellerBusiness
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Seat Storage 12345
no
6/10

"seat was extremely uncomfortable"

(United States)

Trip Verified | Flew on this A321 on a 4 hour flight from Seattle to Dallas fort Worth. New A321 with sharklets and the refurbished cabin (non transcon version). IFE forced you to watch two 30 second ads before starting your movie or tv show, good selection of movies but limited selection of tv shows and they only had 4 episodes each. Spent most of my time on the moving map, service was average at best, Biscoff cookies and pretzels and a soft drink, if you want food you have to pay. AC ports and USB ports at each seat was definitely a huge plus. Recline was ok but since I was in 21A in front of a lavatory my seat would hit the wall. When fully upright seat was extremely uncomfortable, legroom was very dismal and the person in front reclined the whole flight. Flight Attendants didn't seem very interested and were just going through the motions, they didn't seem to genuinely enjoy what they were doing. Landing in Dallas Fort Worth almost killed me because there was a giant thunderstorm going on outside which tossed the plane around and made for a very hard landing.
Seat TypeEconomy Class
Aircraft TypeA321
Seat Layout3x3
Date FlownJuly 2017
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
1/10

"horrible small tiny seat"

(Netherlands)

Trip Verified | Never ever again American Airlines for me. Flight from Philadelphia to Amsterdam, a horrible small tiny seat on the Boeing 757. 7 hour flight with 1 hour wait before taking off. That's 8 hours with my knees all locked up against the seat in front of me. Absolutely no room to move. I am 190cm tall. (6 feet 2 inches). Very small isle in middle. Plane is old and very loud. No entertainment system. just small screens in the ceiling which I could not see because the screen was too far away and 30% of the screen was blocked by overhead compartments. Temperature was one minute cold, next minute way too hot. The food was terrible. It was dry, had no taste and it had way too much salt in it. The table in front of me was broken but luckily the spot was so tiny that the table rested on my knees so it didn't really matter (lol) I will never fly with American Airlines again unless they replace these old planes with something modern.
Seat TypeEconomy Class
Aircraft TypeBoeing 757
Seat Layout3x3
Date FlownNovember 2017
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
2/10

"uncomfortable airline seat"

(United States)

Verified Review | A most uncomfortable airline seat in this Boeing 757-200 for international flight. Very thin seats with no reclining pitch when in reclining position. Pretty non-existant. No Outlets, no TVs, antiquated video monitors very far away, couldn't even see what was being shown. Terrible third-rate food and the attitude of the flight attendants was pretty much dismissive. Inadequate toilet facilities for hundreds of people, one toilet wouldn't flush properly due to too much use. Will never fly American again if possible
Seat TypeEconomy Class
Aircraft TypeBoeing 757-200
Seat Layout3x3
Date FlownOctober 2017
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Seat Storage 12345
no
1 to 10 of 93 Reviews