American Airlines

Travelled on American Airlines overnight BOS - LHR flight. AA are still flying old 757-200 on this transatlantic route and we experienced appalling service. Everything about this flight now ranks as my worst ever flying experience. The seat pitch is only 31" (if that) which is sub-standard on such an important international route for a national carrier. The aircraft lacks personal in-flight entertainment. The positioning of the ceiling tv screens means that passengers in seats A and F cannot adequately view any video entertainment let alone the mandatory safety video. The meal quality was embarrassing for AA. The cabin crew were very unprofessional. Everything about the flight was either poor quality or unprofessional.

Seat 27A (Window) and 27B (Aisle) from DFW to LHR. Very old and worn plane. Seats very uncomfortable and dated. No individual screens just a select few throughout the cabin. Our seats were changed at the last minute due to operational needs ie. should have been a B777 but was a B767-300 instead. We paid for preferred seats with no one behind us but got stuck with people in front and behind due to change. I would not fly American Airlines again unless I was desperate. The crew were miserable and ready for retirement. We barely saw them too busy at the back of the plane reading and chatting! American Airlines need to get their act together. The outbound flight from LHR-DFW (B777 27A/B) wasn't much better and was treated like a night flight even though it was 9.30am! The 'fasten seatbelt' sign was illuminated the whole ten hours even though there was no turbulence to stop passengers getting out of their seats. Food really poor and tasteless. Go for another airline if you can!

Avoid flying to Europe on American Airlines in economy class. The seats are smaller and there is less room than on their domestic flights. Appalling.

Seats were hard and uncomfortable. My outbound flight was cancelled and 15 hours later I was put on another flight having lost my hotel reservation without refund.

Same as usual with AA except that I had booked another seat and they gave me a worse one. Unusually getting in and out even with an aisle seat. Will try to fly either another airline or another aircraft next time. I only got this ticket for the price which wasn't that outstanding.

Using an old 757 for transatlantic overnight flights is disaster. Crew fine and tried hard to compensate and food was edible. Drinks (wine etc) was extra.

Transatlantic ORD-MAN clean but well worn plane. Only reason seat is recommended is if you have to be on this type of plane an aisle seat is best option. Seat height poor for taller people cramped overall. 3 drop down TV's for economy and 11 channels of entertainment in this day and age is simply unacceptable especially on long haul. Not enough aisle room to stretch and of you did little way to avoid blocking views of TV for others. Ticket cost up airline margin up everything else shrinks - customers first - not a chance! Same flight for 20 years - satisfaction steadily falling over last 10 years as comforts disappear.

Older 757-200 on overnight flight SFO-BOS. Seats seemed to be relatively thick with a lot of recline. In other words not designed for 31" pitch as currently used. Extremely claustrophobic situation; I am 5"11" with a few extra pounds but certainly not a very large passenger. Did not help that a/c seemed to work very minimally and most passengers reclined fully. Combined with 1 hour delay (no communication about reason) and heavy turbulence (again no communication) this was an extremely unpleasant 6 hours. Advise- find an aisle seat even if attempting to sleep. Better yet pay the extra $50 to get on JetBlue or Virgin America. For those interested in inflight entertainment there were only fixed TV's glued to the ceiling every so often.

Very mean seat pitch. The guy in the seat in front of me reclined his seat immediately we were airborne and promptly went to sleep for the duration of the journey. I asked the steward if I was supposed to endure this for the whole flight - he sympathized but said he couldn't do anything about it. I was unlucky that I had an inconsiderate passenger sitting in front of me but I would only recommend AA to anyone under 5ft 2in and of a very slim build.

B757-200 JFK-CDG route and the was awful. The aircraft was very old there was no legroom. I had requested a window seat but when I boarded the aircraft realized that there was no window in the 13th row and I was on the wall. The screens were out of order.