American Airlines

Seat Reviews


3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 99 reviews
3/10
3 star Skytrax Rating
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6/10

"new seats are an improvement"

(United States)

The new seats provided on the new 777-300ER's are an improvement but still are not a perfect fit. I had the older seats on the DFW-LHR flight to compare them to. LHR-DFW trip the aircraft was about 2 months old but already some cabin wear was visible. Height of the IFE screen is just an inch or two lower than the preferred height mainly due to the design restrictions in the seatback. The normal IFE box found under the seats in older aircraft was gone. IFE system was fair in terms of usability and stability but not perfect. The movie selection was quite nice and the pause/play/options appeared in a natural and quick way. Picture quality was also good. They've added a "World News" feature in every IFE that allows full internet connectivity to worldwide news sources (free). My biggest complaint about the new IFE system would have to be the seat recline viewing angle. Whilethe seat recline is very good with the new seats I would define it as "virtually impossible" to watch the IFE screen in full-recline of the seat in front of you. The seat itself was average. It's width is reduced compared to older seats (the new configuration is 3x4x3 compared to the previous 2x5x2 configuration) and I'm unsure about the comfort of passengers. Older aircraft are said not to receive these seats until 2014 which is a disappointing fact in terms of AA's quality of service.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-300ER
Seat Layout3x4x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
4/10

"economy seats are ridiculously uncomfortable"

(United States)

The economy seats on this aircraft are ridiculously uncomfortable. Getting in and out of the seat was a feat in itself. The only good thing is that each seat is equipped with a personal TV.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-200
Seat Layout2x5x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"cabin crew were very unprofessional"

(United Kingdom)

Travelled on American Airlines overnight BOS - LHR flight. AA are still flying old 757-200 on this transatlantic route and we experienced appalling service. Everything about this flight now ranks as my worst ever flying experience. The seat pitch is only 31" (if that) which is sub-standard on such an important international route for a national carrier. The aircraft lacks personal in-flight entertainment. The positioning of the ceiling tv screens means that passengers in seats A and F cannot adequately view any video entertainment let alone the mandatory safety video. The meal quality was embarrassing for AA. The cabin crew were very unprofessional. Everything about the flight was either poor quality or unprofessional.
Seat TypeEconomy Class
Aircraft TypeBOEING 757-200
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"very old and worn plane"

(United Kingdom)

Seat 27A (Window) and 27B (Aisle) from DFW to LHR. Very old and worn plane. Seats very uncomfortable and dated. No individual screens just a select few throughout the cabin. Our seats were changed at the last minute due to operational needs ie. should have been a B777 but was a B767-300 instead. We paid for preferred seats with no one behind us but got stuck with people in front and behind due to change. I would not fly American Airlines again unless I was desperate. The crew were miserable and ready for retirement. We barely saw them too busy at the back of the plane reading and chatting! American Airlines need to get their act together. The outbound flight from LHR-DFW (B777 27A/B) wasn't much better and was treated like a night flight even though it was 9.30am! The 'fasten seatbelt' sign was illuminated the whole ten hours even though there was no turbulence to stop passengers getting out of their seats. Food really poor and tasteless. Go for another airline if you can!
Seat TypeEconomy Class
Aircraft TypeBOEING 767-300
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"less room than on their domestic flights"

(United States)

Avoid flying to Europe on American Airlines in economy class. The seats are smaller and there is less room than on their domestic flights. Appalling.
Seat TypeEconomy Class
Aircraft TypeBOEING 767
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
3/10

"seats were hard and uncomfortable"

(Chile)

Seats were hard and uncomfortable. My outbound flight was cancelled and 15 hours later I was put on another flight having lost my hotel reservation without refund.
Seat TypeEconomy Class
Aircraft TypeBOEING 777
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
4/10

"will try to fly another airline"

(Bahrain)

Same as usual with AA except that I had booked another seat and they gave me a worse one. Unusually getting in and out even with an aisle seat. Will try to fly either another airline or another aircraft next time. I only got this ticket for the price which wasn't that outstanding.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-200
Seat Layout2x5x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
3/10

"crew fine and tried hard"

(United States)

Using an old 757 for transatlantic overnight flights is disaster. Crew fine and tried hard to compensate and food was edible. Drinks (wine etc) was extra.
Seat TypeEconomy Class
Aircraft TypeBOEING 757
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen N/A
no
5/10

"seat height poor for taller people"

(United States)

Transatlantic ORD-MAN clean but well worn plane. Only reason seat is recommended is if you have to be on this type of plane an aisle seat is best option. Seat height poor for taller people cramped overall. 3 drop down TV's for economy and 11 channels of entertainment in this day and age is simply unacceptable especially on long haul. Not enough aisle room to stretch and of you did little way to avoid blocking views of TV for others. Ticket cost up airline margin up everything else shrinks - customers first - not a chance! Same flight for 20 years - satisfaction steadily falling over last 10 years as comforts disappear.
Seat TypeEconomy Class
Aircraft TypeBoeing 757-200
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
1/10

"seats seemed to be relatively thick"

(United States)

Older 757-200 on overnight flight SFO-BOS. Seats seemed to be relatively thick with a lot of recline. In other words not designed for 31" pitch as currently used. Extremely claustrophobic situation; I am 5"11" with a few extra pounds but certainly not a very large passenger. Did not help that a/c seemed to work very minimally and most passengers reclined fully. Combined with 1 hour delay (no communication about reason) and heavy turbulence (again no communication) this was an extremely unpleasant 6 hours. Advise- find an aisle seat even if attempting to sleep. Better yet pay the extra $50 to get on JetBlue or Virgin America. For those interested in inflight entertainment there were only fixed TV's glued to the ceiling every so often.
Seat TypeEconomy Class
Aircraft TypeB757-200
Seat Layout3x3
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no