American Airlines

Not Verified | I paid extra in order to select a seat for my wife and myself toward the front of the plane. ( I guess). Flight was from Philadelphia to Ft Lauderdale. There was certainly no extra room involved. I selected a window and middle seat. Row 14. Boarding was a nightmare. They board in groups 1-8. You have to pay $34.00 in order to board in an early group. Just selecting an "extra room" seat for 2 people adds over $100.00 minimum to your cost. Otherwise you board, NOT from back to front, but apparently when you bought your ticket. You are allowed a carry on. except if you are in boarding groups 7 or 8. At the gate you will be told that if you are in groups 7 or 8, you must check your carry on.(Happens on full or nearly full flights). Since you selected a window seat you expect a window. Not on American. They jam so many rows on to the plane that about 30% of the window seats don't actually align with a window, so you are jammed against a blank bulkhead. No seat back entertainment. I am 6'1", so I don't consider myself overly tall. My knees were jammed against the seat in front of me, to the point where I could not really even access the seat pocket in front of me. The tray table was up against my chest. Not a great way to fly for 3 hours. For the way you get treated by this airline, you might as well fly Spirit or some other budget carrier and save on the fare. There is NOT comparison between this airline and competitors Delta, Jetblue, and United. Never again.

Not Verified | Seat 19C. Limited legroom for the economy seats. Wifi was ok but kicked me off more than once. The amount of recline seems to be about 10-15 degrees. Person in from of me reclined and almost caught my iPad. Width was normal for an economy seat. The seat was clean.

✅ Trip Verified | The seats are confusing. They do not match the outside row. 22 window seats match to 21 center row. Several people sat in the wrong seat — me too. Also center row seats E & G straddle a bar supporting the seat in front. So my underseat bag was placed weirdly, partly on my neighbors feet. The seats are narrower than the seats in my first leg of this trip. Otherwise its airy and as is customary - a half pinky finger biscuit with a beverage. Service is excellent!

Not Verified | Literally the smallest width seats possible. Sitting in the seat and the arm rest can't even go fully down. I'm 6'2", 220lbs. The oppression next to me weighs more and has an even wider hip span. We are sitting on top of each other to fit in the seats.

✅ Trip Verified | Miserable staff, poor customer service, and constant delays without communication to customers. No one seems to know anything. The plane was clean, but old. The wifi did not work. Avoid AA at all costs.

Not Verified | On my flight from PHL to BOS, I got a seat that was old. It was uncomfortable, with hard armrest, small tables, no IFE or power, fixed headrest, and minimal recline. It was just not a very good seat! At least the legroom was decent!

✅ Trip Verified | I am unhappy that despite speaking to a rep twice to ensure my family would be seated together, at check in we were separated. The worker at the gate could not have cared less. The airline does kit know anyone’s medical or immune status. Given Covid they should make lite if an effort to respect requests and if not, there is no need to be rude.

✅ Trip Verified | I flew many times with American Airline and majority of the time I flew Business or First Class. So I sort of knew what kind of service I will get. I also had flown other major airlines and American Airline Business Class in general is about average performance I don't recall any unfavorable experiences. What I experienced with AA Flight 700 from SFO-PHL on March 7th 2020 was absolutely deserve recognition due to Flight attendant Suzy. She showed warmth, customer service with focus on solution. After I settled down I first switched seat with fellow passenger in order to be seated in the center Isle with my husband. A while later Suzy came to take the food choice and she apologize for only oatmeal left. Suzy saw my hesitation, quickly said she will try to see what she can do, she eventually found a ham and egg tray with a lot of fruits. After I finish the meal I decide to lay flat for a while and realized the seat will not move or recline. She came to apologize and offer me some miles compensation without me asking for it. My experience with Suzy had a direct comparison with my husband's flight attendant. It was night and day. My husband also got an oatmeal breakfast, but it was coldly announced to him without apology and no other interaction during the 5 hours flight. In contrast Suzy walk along the isle to fill my hot water, very attentive. Suzy needs to be recognized.

Not Verified | The pitch of the Boeing 777-300 seat is one of the smallest in the industry. I am 6 feet tall, 190 lbs. and both my shoulders exceeded the width of the seat. Outrageous given the average size of US passengers.

Not Verified | The Boeing 787 has horrible seats for a long haul flight. I'm six feet tall and the headrest didn't come up beyond my upper back. 9 hours with no place to rest my head. I've never had that probably on a Delta flight.