Air France

Flew the new AF Premium economy product. Pros: hard shell seat gives feeling of extra space and good AV (with noise reducing headphones and slot for own 'phones). Socket for laptop also handy tho' not used by me. Seat reclines (actually it "declines" in its shell) enough to aid sleep. Ticket class enables you to access AF lounge at CDG for a fee. The seat is very thin and very uncomfortable over a long flight. I bought a cushion in SCL for the return route but still had "numb bum". This detracts heavily from an otherwise good product. Please AF put some more padding in the seat cushion!

Entertainment is excellent. But the seat configuration on B777-300 at 3x4x3 makes it hard to survive after a 11 hours flight. AF should definitely think about passenger comfort. I will never board those 777 again and I will prefer to choose another airline than AF on my next long haul flights to HKG and ICN.

12 hours from Hong Kong to Paris was awful - my seat wouldn't recline very far as I was in front of the toilet - the seat width was the worst ever as was the pitch (especially when reclining). 3x4x3 isn't the normal seating configuration on a 777 which explains why it was so cramped even for someone as short as I am.

This BOS-CDG flight was the worst transatlantic flight I've ever taken. Very cramped seats I'm small (5'2") not obese and could barely fit into it. When person next to me pressed on arm rest it pinced my thigh enough to make me jump once or twice. Seat so cramped that I could hardly move around to relieve pressure on legs. Will never take this particular flight again.

I was quite surprised at just how bad the seating was aboard our Air France 747. I consider myself to be of average build and height and fairly fit yet squeezing into the seat was incredibly difficult. There was approximately one inch of space between my knees and the seat in front far less than the majority of short-haul flights I make. Extricating myself from the seat to get to the bathroom involved disturbing the two people sat next to me who were forced to get out of their seat and pile into the galley area because I wanted to leave. After the problems I faced when I first attempt to get out of my seat I gave in and remained stationary for the remainder of the flight. I dread to think how unpleasant the flight would have been if I was over 6 feet or weighed more than average. I have since recommended that all of my friends and colleagues avoid Air France at all costs.

CDG-Tokyo. It was the worst flight in my life. The seat was hard enough to feel like sitting on a plastic chair. My back was very painful after a 12hr flight. I chose the flight because it was the first time to fly with them and was the only flight departing Tokyo in late evening. I never fly their B777-300ER 3x4x3 layout aircraft again.

Perfect flight but way too narrow seating in eco/tempo. No chance to get a sleep under these conditions. Not recommended.

CDG-JFK. Much better seating compared to Air France 777 models. I recommend choosing the 330 if possible.

CDG to Tokyo - the narrowest Y seat I've ever experienced. Took the flight because it was cheap turned out to be a mistake. Never ever want to fly on such a cramped plane again horrible.

Very tight seat pitch for long haul travel and not recommended at all. If in economy try to obtain an exit row seat or seat 31K.