Virgin Atlantic

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 61 reviews
5/10
4 star Skytrax Rating
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5/10

"perfect way to relax before your flight"

(United Kingdom)

The perfect way to relax before your flight. Quality food and service delivered with a smile.
Lounge NameClubhouse
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"ended up spending an hour on an over crowded bench"

(United Kingdom)

Paid £125 to book into the clubhouse - but ended up spending an hour on an over crowded bench eating junk food in the terminal as the clubhouse would not let us in (they had lost our booking). Basically it would have been cheaper and less stressful to rip up a £10 note and throw it around every five minutes before the flight. Staff unhelpful and Virgin not interested in refunding or helping despite nearly two months of trying.
Lounge NameClubhouse
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"No food whatsoever. No atmosphere"

(United Kingdom)

I'm currently sitting in the lounge. Only 3 other passengers in here so I'm wondering if there is another Virgin lounge here as this one is abysmal. No food whatsoever. No atmosphere. Probably the worst lounge I've been in. The staff begrudgingly trundled off to get me some milk for my lukewarm tea. Just dreadful.
Lounge NameAir America
AirportMiami Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"very welcoming and friendly efficient staff"

(United Kingdom)

They provide a Meet and greet service upon arrival we were expedited through immigration and customs and taken out to our taxi. Upon departure we were meet at our taxi checked in and assisted through Immigration security and to the lounge -there is a small fee. At the lounge there is a snack table and fully stocked bar there is also a smokers gallery. Air Conditioning cable TV wireless internet access and reading materials. Very welcoming and friendly efficient staff.
Lounge NameIyanola
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"pretty basic normal Club America standard"

(United Kingdom)

Pretty basic normal Club America standard. This facility is used as a shared lounge by Virgin and British Airways. Quite comfortable and well laid out small business centre with a couple of terminals free wi-fi available. Soup and a few sandwiches available they seem to run out of these at regular intervals but rather than just getting more made appear to fill them once an hour. The problem is that if there is a sudden influx the sandwiches soon disappear but you may have to wait 45 minutes for them to bring in any more. Drinks not too bad spirits and beer ok a couple each of reds and whites more in fridges if you scratch around. Soft drinks are from large two litre bottles can be a bit flat - coffee and tea available with a dish of cookies. All on self service. If you are a bit hungry then you may do well to eat before security and then use the lounge for a relax and drink. The eating on air side is dreadful - Burger King Pizza and Panini is all that's available.
Lounge NameClub America
AirportMiami Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"Clubhouse at SFO which is immaculate"

(United Kingdom)

I paid the $35.00 fee for the Virgin Clubhouse at SFO which is immaculate. The agent at the Clubhouse upon my telling her it was my first visit showed me the amenities and features. She made me feel welcome.
Lounge NameClubhouse
AirportSan Francisco Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"an oasis of calm in HKIA"

(United Kingdom)

An oasis of calm in HKIA. Attentive staff make sure that your drink is always full and that you have food - which is good - when you want it.
Lounge NameClubhouse
AirportHong Kong Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"the second nicest lounge I have used and the most stylish"

(United Kingdom)

I was eager to try the newly renovated Clubhouse. About the second nicest lounge I have used and the most stylish. Seating comfortable cooked breakfast good plenty of room and the business centre provides laptops as well as wifi. There is a Cowshed spa - and here is my only criticism. The old lounge had perfectly good complementary spa treatments and offered free shaves and haircuts. Cowshed charges for most of its services and offers only massages facials and related therapies: great if you just want pampering but useless to a busy male flier like me who just wants to look his best at the other end of his flight. Also there is no "revivals" lounge at Gatwick - and Virgin do not have their own lounge in Orlando.
Lounge NameClubhouse
AirportLondon Gatwick Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"a dingy windowless room with worn out old leather sofas"

(United Kingdom)

Kenya Duty Free First Class Lounge. Virgin really need to do something about this lounge. It is a shared lounge but dreadful - words cannot adequately describe it. A dingy windowless room with worn out old leather sofas. Terrible selection of drinks and nibbles. A handful of several day old newspapers. Dial up internet pc was so slow I gave up.
AirportNairobi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"a sanctuary at Heathrow airport loved it"

(United Kingdom)

Cowshed is great laze around in a jacuzzi shower have your suit pressed and shoes cleaned. Sit at the bar eat a meal at the restaurant. Deli counter for lighter bites. Great drinks great staff and viewing areas. Pool table and cinema sized screen with lazyboy chairs. A sanctuary at Heathrow airport loved it!
Lounge NameClubhouse
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no