Virgin Atlantic

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 61 reviews
5/10
4 star Skytrax Rating
Sort Reviews by :
Show
2/10

"sad to get driven back to using BA because of this"

(United Kingdom)

Virgin Little Red lounges at Heathrow Terminal 1 and Edinburgh Airports are basically space in the Servisair Lounge. When the route LHR-Edinburgh started I could get into both lounges using my Singapore Airlines Gold Card as per normal Virgin lounges. At Terminal 1 in Heathrow it is a good 10-15 minute walk about as far apart as you can get in the terminal from lounge to gate. Three time I have been refused access here - you have to go back down the stairs go to the internal desk hope it is manned or the person is free get a pass from them and go back. it is more hassle than it is worth. In Edinburgh twice they said "no" then looked at a card document and realised it was "yes" but this apparently changes in September and the SQ card is no longer welcome there. Basically it's Virgin Gold or nothing - it would have been nice to communicate it. Whilst the in air product competes with BA on the routes on the ground they are poles apart. Sad to get driven back to using BA because of this.
Lounge NameLittle Red
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"no staff on duty"

(United Kingdom)

No staff on duty. Only pretzels or Cookies to eat. When you walk in its business ticket passengers to the right and others including priority pass to the left in a separate lounge. Never have I felt so second class having a Priority pass card.
AirportMiami Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
no
5/10

"nice place to hang out prior to flight"

(United States)

Nice place to hang out prior to flight. Enough sofas to lie down and take a nap. Meals okay lots of space to relax. Showers useful with steam function. Did not try the massage or beauty treatments.
Lounge NameClubhouse
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"breakfast was tasty and efficient"

(United States)

Nice to be able to wash up and have a shower on arrival in London Heathrow. Breakfast was tasty and efficient. Not crowded but space on the smaller side.
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"it was absolutely crowded out"

(United Kingdom)

This is a shared lounge with Cathay Pacific and several others. It is also the type of lounge that appears to be accessed by anyone paying a nominal fee or having a paid-for lounge pass. As such it was absolutely crowded out - we got two of the last seats available on a Thursday afternoon. There was nothing to eat apart from soup (unnamed) and crisps and only quarter bottles of indifferent wine (the white ran out about an hour after we arrived) with a few general spirits such as G&T. This is not a proper business lounge of the type you would expect from Virgin and we were very very disappointed. There were no UK papers hardly any magazines and the room was small and cramped. We watched people come in walk around looking for a seat and then leave again. I asked the woman on the reception desk what happened when the lounge was full and she told me that she "sent them away". When I asked where to she replied "out of here". Chicago is not a small airport in the middle of nowhere it is an important international hub and as such business passengers should be provided with facilities to match the price paid.
Lounge NameClubhouse
AirportChicago O'Hare Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"service a bit slow"

(United States)

Very close to the gates 5 minutes or so to boarding. Service a bit slow did not manage to eat as it took 10+ minutes to get the food served. Showers were very useful.
Lounge NameClubhouse
AirportNew York JFK Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering N/A
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"the worst lounge experience I have ever had"

(United Kingdom)

This was the worst lounge experience I have ever had. My wife and I arrived for a 12.30pm flight to Cancun at about 9am. The lounge was practically empty There were a few holiday makers. There were no help yourself drinks - you had to ask for an alcoholic beverage. The spectacular view of the runway was a row of industrial air vents on a roof. The cooked breakfast would not have fed a sparrow. I went to get my free spa treatment to be told that they could fit me in at 3pm. This was 10 am - a bit problematic considering that I would be half way across the Atlantic at the time. So my wife and I had no free spa treatment. There was one lady getting her nails done but the problem was that there were no staff around - probably did not want to pay them overtime on Easter Saturday. To cap it all I went to the loo and there was a disgusting smell of smoke as somebody had been in there smoking. Considering we were offered the exclusive privilege of being in there for the princely sum of £50 each I just did not rate it at all. Very disappointing indeed - stay clear unless it's free!
Lounge NameClubhouse
AirportLondon Gatwick Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
5/10

"very pleasant service from waiters"

(United Kingdom)

We arrived at the airport very early had small snack from Gravlax counter/salad bar. Excellent choices and very tasty. Very pleasant service from waiters. Good changing facilities for baby. Main meal of curry with very decent Merlot. All very relaxed and nice to get out of way before night flight. My wife got hair treatment. Staff food and drink quality and the extras of beauty salon/ barbers all made the start of trip very easy.
Lounge NameClubhouse
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"the food choices are amazing"

(United Kingdom)

Shoe polish free spa treatments or free haircut in the salon. Then off for a shower if you so wish then find a seat and the waiter will attend your beverage requirements. The food choices are amazing they have a full Deli counter or you can choose from the extensive food menu. After this you can play pool or retire in the library while the kids can play in the softplay. And the best bit is you can check in as many hours before as you like we have a connecting flight from the North so we always take a flight early in the morning so we can spend longer in the Virgin lounge.
Lounge NameClubhouse
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"it is clean and comfortable"

(United Kingdom)

Not as grand as LHR but present staff food and drinks are fine the only issue is sharing with other airlines can become very crowded. It is clean and comfortable.
Lounge NameClubhouse
AirportBoston Logan Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes