Virgin Atlantic

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 61 reviews
5/10
4 star Skytrax Rating
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4/10

"very classy and has most things needed"

(United Kingdom)

Only one daily flight from JNB to LHR for Virgin so lounge is not huge. It is however very classy and has most things needed. There is a full menu or drinks and food several options which are all freshly prepared and very nice. Several shower rooms to freshen up. Business suite with three computers free internet etc. Comfortable private seating areas and a sit up bar. Table and chairs if you would rather eat at a table. Nice looking lounge and works well. Long way to gate for flight 10 mins I'd guess
Lounge NameThe Lodge
AirportJohannesburg Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"absolutely fantastic facility"

(United Kingdom)

Absolutely fantastic facility. We were delayed 8 hours at Gatwick on our way to Vegas. Staff in the V Room could not have been better - food and drink provided throughout the day and no queue for the toilets. Staff even kept the lounge open late to provide us with a haven away from all the fraught tempers downstairs. If you are able to access this lounge it is worth the cost - especially if you are delayed. We travelled with an 8 year old who didn't complain once and was kept entertained with facilities on offer.
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the staff were not very helpful"

(United Kingdom)

There is no food at all and you are forbidden to bring food that you may have purchased elsewhere into the lounge. The staff were not very helpful when I asked if there were any newspapers to read - I was advised that if I couldn't find one they must have all been taken. Its a shame that Virgin and British Airways have to use this facility - its only the second time I have used this lounge and wouldn't bother again we cleared our own table which did seem to prompt the staff to clean other tables that had been left.
AirportOrlando Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"Staff polite friendly"

(United Kingdom)

Fantastic. Got breakfast included drinks also. Could have had a glass of champagne but as not a drinker so missed out! Funky washrooms - unisex so be aware. Staff polite friendly.
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"first time user of LHR Clubhouse and very impressed"

(United Kingdom)

First time user of LHR Clubhouse and very impressed. Shown the various areas by a staff member and looked around ourselves before deciding on a seat viewing the runway. Firstly deposited bag and given a ticket to collect it prior to boarding. There were many different types of seating areas: cafe style; by Tv; in library; lounge style; child area; IT area - lots of choice. Chose a wicker hanging chair and sofa behind bar and ordered chicken curry and burger and champagne and espresso martini. The food came first with drinks shortly after. Had another drink and then went for our pre-booked shave and manicure in the cowshed. Found a seat in the same area following our treatments and had another couple of drinks and a dessert.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"not too impressed on the first visit"

(United Kingdom)

This is a new lounge dedicated solely to Virgin Atlantic. Not too impressed on the first visit very little food on offer a few crackers two types of rather solid or stale bread cheese and a type of ham. This was before one of VA's sleeper flights we were warned at check in that a hot meal would not be served to us as we were located at the front on the upper class cabin how you are supposed to exist on this baffles me. The drinks are pretty poor as well only two white wines on offer tasted both - in my opinion undrinkable went for the 'champagne' a californian sparkling wine. did manage one glass but resisted going back for another. The staff pointed out that there was only one diet coke left they would not have any more until Monday (this was Thursday afternoon). In all the lounge was very crowded by the time the flight was called. If part of upper class fares are to cover the lounge then this is not good value. A general lack of toilets needed to queue to use.
AirportBoston Logan Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"staff ranged from pleasant to fairly disinterested"

(United Kingdom)

Smallish lounge although with only 1 Virgin flight a day this no surprise. Felt a little crowded on this full flight in Upper Class. Nice design - deli feel with plentiful drinks selection and reading materials. Staff ranged from pleasant to fairly disinterested. Food selection a little limited - expected more hot choices but clam chowder was delicious. Flight delayed which not announced until fairly late.
AirportBoston Logan Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"This lounge makes a night flight work"

(United Kingdom)

This lounge makes a night flight work. Check-in early complete all outstanding work issues here rather than the office. Wander over to the bar and have a champagne while contemplating the menu at the restaurant. Enjoy a freshly cooked rather than reheated food and wine tasting as it should at a table as opposed to your seat. If you want a haircut or massage these too are available.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"lounge was quiet spacious and well laid out"

(United Kingdom)

Very impressed with Virgin's Clubhouse at Heathrow. The lounge was quiet spacious and well laid out. Food was excellent. I took advantage of the Cowshed and booked a wet shave - great way to start a morning flight. Staff were very attentive. Overall experience was good - a very relaxing start to my trip.
Lounge NameClubhouse
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"It was a pleasure to use"

(United Kingdom)

Early morning and an early start meant the lounge was very quiet. It was a pleasure to use. Food was excellent high quality and staff generally very attentive. Very pleasant and relaxing start to the journey. Highly recommended.
Lounge NameClubhouse
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no