Priority Pass

Lounge Reviews

No Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 59 reviews
4/10
No Skytrax Rating
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3/10

"a huge disappointment"

(Singapore)

Visited the Ambassador Lounge at Changi Airport T3. To say the least it was a huge disappointment. Cramped seats some of the seats/resting places were located in nooks & corners unlike the Priority Pass Lounge at Terminal 2. But that was in 2012. It was big spacious and it did not have that cooped up feeling. Food was also lousy as compared to the T2 lounge. Beer & wines need to be purchased as compared to the T2 lounge. All in all it is Spartan in amenities and adjust your expectations downwards.
Lounge NameAmbassador
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"most tragic of facilities"

(United States)

We used our Priority Pass card here as we were flying SAA and they had no lounge. This is by far one of the most tragic of facilities we visited - it may have been excellent about 20 years ago but it seems like a place that time has forgotten. Old dirty couches and insufficient seating. Snacks in bowls (chips popcorn and nuts) and some sandwiches on a tray. The place got so full that people had to leave or move furniture just to get to the single restrooms. It probably did not help that both SAA and British Airways had their flights within 20 minutes of each other! No Wifi and while employees were all smiles they didn't add much except to check us in and guard the door.
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"poor attitude from staff"

(United Kingdom)

Refused entry as per book guests given priority over Priority Pass (Platinum Amex) members very poor attitude from staff have had this before but they obviously oversell this lounge at the expense of scheme members. No 1 lounge round the corner far better (also Priority Pass).
Lounge NameServisair
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"No food no bathroom "

(Australia)

Really terrible. I paid $58 for my son and I to enter lounge. No food no bathroom no showers no tv working no drinks other than poor coffee water and juice. Uncomfortable seats. Worse than sitting at the lounge near the gate. This lounge was the biggest rip off of my life. Priority pass you should be ashamed.
Lounge NameIASS Executive
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"alcohol is to be bought "

(Hong Kong)

Hard to find near butterfly garden. Includes hotel and showers. Nice staff on door. Was politely informed that all alcohol is to be bought about USD8 per can of beer! Cheaper at cafe outside! Food wasn't up to much either a few hot plates and a bowl of apples. No cans just a cheap soda machine. Ice has to asked for. Not even a pack of peanuts. Really not worth the entrance I paid for my friend to enter.
Lounge NameAmbassador
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"somewhere quiet to sit"

(United Kingdom)

Quiet and relatively comfortable. Free wifi is just the Schiphol-wide wifi that kicks you off after 30 minutes and is limited to 1 hour per day - the sign-in won't work if you have services running on your computer that communicate on non-standard ports eg. mail clients or spotify. The food is very basic - cheese puffs cocktail biscuits cup-a-soup and cake. The bar selection is much wider; they do two different beers on draught and several different wines. They also have a soda fountain and a decent water selection as well as a self-service hot drinks machine. Whether it makes sense to access the lounge with Priority Pass depends on how busy the airport is. If it is very busy it is nice to have somewhere quiet to sit and charge a laptop. If it is quiet then you're probably better to spend your $30 entrance fee at the bistro and make use of the relaxation area in wing F.
Lounge NameServisair
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"One of the worst lounges"

(India)

One of the worst lounges I have ever been in. The staff were totally disinterested the food was stale and minimal and the lounge area very small with tacky furniture. Avoid this lounge its a lousy excuse for a lounge. I hope Priority Pass takes notice and stops ripping off customers in this way. Its totally not worth it.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"I was very disappointed"

(Canada)

This was my first experience with my Priority Pass and I have to say I was very disappointed. Although this is a very small Airport the lounge was no more than a few couches and a magazine or two no Internet Access was available and the snacks were crackers or cookies in a package along with soda and water. This was all you received for $27 per person! I let Priority Pass know as soon as I arrived home and their response was sorry. In reading some other reviews it seems there are no standard levels of service with the lounges although they all charge the same price for access. I am sure there are some very nice lounges to offset the ones like I experienced perhaps a rating system would help prevent someone from experiencing what I did.
AirportGenova Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"would be very unhappy"

(United Arab Emirates)

We arrived at the 24hr Lounge at 1.30am and even though the front desk was attended the lights in the lounge were all off. There was a small cheese selection and stale pakora snacks that had obviously been sitting out for a while. An attendant changed the food over to a breakfast selection which my wife tried. Beans Mushrooms tomatoes etc all freezing cold - very strange. The alcoholic drink selection was ok although when I got a coffee from the machine it tasted very odd - bad milk maybe?. The bathrooms were clean one shower room which I didn't use and there were 4 computer terminals and strong wifi signal. This lounge is used by Singapore Airlines First class and Qatar Business class. I would be very unhappy if I had paid so much and this was the offering.
Lounge NameLotus
AirportColombo Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"wifi worked well"

(United States)

It looked a little worn but the wifi worked well there was a good selection of drinks and staff provided nice selection of appetizers. Between the ability to escape the airport crowds and the access to free wifi I was content with The Oasis.
Lounge NameOasis
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no