Priority Pass

Lounge Reviews

No Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 62 reviews
4/10
No Skytrax Rating
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2/10

"I was very disappointed"

(Canada)

This was my first experience with my Priority Pass and I have to say I was very disappointed. Although this is a very small Airport the lounge was no more than a few couches and a magazine or two no Internet Access was available and the snacks were crackers or cookies in a package along with soda and water. This was all you received for $27 per person! I let Priority Pass know as soon as I arrived home and their response was sorry. In reading some other reviews it seems there are no standard levels of service with the lounges although they all charge the same price for access. I am sure there are some very nice lounges to offset the ones like I experienced perhaps a rating system would help prevent someone from experiencing what I did.
AirportGenova Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"would be very unhappy"

(United Arab Emirates)

We arrived at the 24hr Lounge at 1.30am and even though the front desk was attended the lights in the lounge were all off. There was a small cheese selection and stale pakora snacks that had obviously been sitting out for a while. An attendant changed the food over to a breakfast selection which my wife tried. Beans Mushrooms tomatoes etc all freezing cold - very strange. The alcoholic drink selection was ok although when I got a coffee from the machine it tasted very odd - bad milk maybe?. The bathrooms were clean one shower room which I didn't use and there were 4 computer terminals and strong wifi signal. This lounge is used by Singapore Airlines First class and Qatar Business class. I would be very unhappy if I had paid so much and this was the offering.
Lounge NameLotus
AirportColombo Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"wifi worked well"

(United States)

It looked a little worn but the wifi worked well there was a good selection of drinks and staff provided nice selection of appetizers. Between the ability to escape the airport crowds and the access to free wifi I was content with The Oasis.
Lounge NameOasis
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"Disappointing"

(United Kingdom)

My first experience of a lounge with Priority Pass. Disappointing. The atmosphere was just slightly above waiting at departure gate. Looked tired minimal refreshments. The wifi was fine though.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"one of the worst lounges"

(Australia)

As many of the lounges you that you can use with the Priority pass card this is far below what you get in one of the real airline lounges. Actually this must be one of the worst lounges I've ever been: There's no staff so you need to obtain an access code fir the door. Instructions to the desk are actually incorrect on the PP website the ground service desk has moved to Terminal 3. Lounge itself is extremely underwhelming hardly any food apart from some chips and the likes booze they have selected the cheapest of the cheapest brands around. Interior has the charm of a dentist's waiting room and there is no free Wifi available. As there is no staff you get dozens of self- printed signs on the walls telling you to clean up and not to do this or that very German. Avoid were possible!
Lounge NameElli-beinhorn
AirportStuttgart Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"lounges pretty poor"

(Australia)

As many of those non-airline branded Priority Pass lounges pretty poor. Stained carpets really small and no free Wifi or even computers for use. Very limited selection of snacks asked for soft drinks but was told there are none. Strange as you could get almost any type of alcohol you could think of. No bathrooms so you Need to use the (dodgy) Public ones.
Lounge NameAirport Club
AirportBerlin Tegel Airport
Type Of LoungeFrequent Flyer
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"Dreary dark lounge"

(United Kingdom)

Dreary dark lounge with a very limited range of snacks. Facilities not what one expects from an airport lounge. Lounge quiet empty (no wonder). I was sorry I wasted time finding the place. The plus is that it is quieter than in the airport; at least it was possible to sit quietly prior to boarding. No toilets or washroom inside the lounge. Lots of staff but little for them to do since there were few passengers in the lounge. Most staff looked bored and who can blame them.
Lounge NameDiners Club
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"very small and cramped"

(Denmark)

Three Lounges named Louis Tavern CIP in share with Priority Pass. Provide a maximum 2 hours stay for Diners Club members (who only just recently got access to these lounges). None of the lounges have toilets or shower. Two of the 3 are very small and cramped. Clean. Food snacks OK but very industrial. Staff friendly. Chairs are too soft and very low - once seated hard to raise. Difficult to orientate yourself in the airport (even after 6 visits hard to find where to go for check in counter as they each are separated for certain airlines).
Lounge NameDiners Club
AirportBangkok Suvarnabhumi Airport
Type Of LoungeFrequent Flyer
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"only lounge available"

(United Kingdom)

The only lounge available at BEY airport. As well as being the lounge for MEA it is used by the likes of Emirates and Qatar etc. The lounge is split into different areas with a nice smoking area and a children's area equipped with playstations etc. Fully stocked bar but the food was a let down - only a small selection of sandwiches and pastries available. Toilets were clean and usable. A business centre and wifi in the lounge.
Lounge NameCedar Lounge
AirportBeirut Airport
Type Of LoungeFrequent Flyer
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"there was no hot water"

(United Kingdom)

We chose this lounge because the Air China Lounge was supposed to close at midnight and our flight was not until 2. The agent was trying to tell us that Air China was the service provider for our flight so their lounge was open for us but language barrier prevented us from realising this until after. Lounge itself looked quite nice and comfy. The toilets were clean and there was a very well equipped shower facility which my wife tried to use but there was no hot water! A business centre available with internet terminals. The big let down was the food and drink selection. Only alcohol available was wine beer vodka or tequila - packaged sandwiches which were two days past there best before date some Koka noodles and a stale piece of bread. Very poor for a business lounge. The attendant was eager to get rid of us and told us 45 mins before the flight that the flight was boarding even though it didn't show as boarding on the screens. For the second half of our visit the night duty cleaning staff worked around us preparing for the morning rush!
Lounge NameBGS Lounge
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no