Priority Pass

✅ Trip Verified | This lounge is small and very crowded for an early morning flight. There was a dearth of sitting options. From what I observed, the food/beverage service was very limited. Worst of all, there is only one bathroom in the Lounge. I chose to leave the Club and use the facilities in the airport and waited for my flight at the gate. We were able to use this lounge because of our business class tickets. It seems this is the only lounge available in Terminal 3 so there is no choice but to use it.

✅ Trip Verified | The Club at CLT is a welcome addition to this airport for those who are not AA's Admiral Club members. I was pleasantly surprised with this small Priority Pass lounge. The staff is very friendly. Unlike most clubs with a buffet selection, this Club offers an automated albeit limited menu. Scan the QR code and order. Unfortunately, due to the lateness of the day, the Club ran out of the entrée I ordered. Nonetheless, this lounge was well worth the long walk from Concourse B. Bathrooms were clean and the WiFi had a strong signal.

✅ Trip Verified | This Swissport lounge is pathetic. The only nice thing about this lounge was the gentleman receptionist and the hot chocolate. The seating is basically nothing more than a barebones seating area. Snacks, soft drinks and a few alcohol offering are the extent of its food/beverage service. We were able to use this lounge because of our business class tickets. However, I certainly wouldn't pay to use this facility. It would be throwing money away. WiFi worked but I felt it was spotty.

Not Verified | When i arrived at the Toronto Pearson Plaza Premium lounge on Jan 9th in the afternoon it was completely full, it was unbelievably uncomfortable. I stayed for about 5 min and had to leave. I emailed priority pass and asked for a refund because i did not use the lounge and was very dissatisfied. After several emails and phone calls they refused to give me a refund.

Not Verified | Would never use priority pass again I will never use priority pass again - I was given 2 passes with my credit card. I used the passes at Sydney international - where there is no priority pass lounge but suggested bars - the wait staff said I could use both passes and was with guest, so I did. I was told I could use $72 Australian. Today I received a $48 Australian dollar - $36 US - charge to my credit card as I have since been advised that I was not eligible to use both passes. So my $36 meal is now a $48 charge to my credit card. Unfair !! If priority pass are going to elect cafes and bars for priority pass guests as opposed To providing a lounge - such as at Sydney international- they should equip the staff to be able to give the correct information to pp members. Definitely has proven not benefit for me and won’t use them again

Not Verified | The lounge is conveniently located for non-~Schengen departures, just before passport control. We have used it many times over the last 20 years. For most of the time, it was a friendly, comfortable place to sit, let down badly by the choice of food and, to a lesser extent, drinks. The catering has had a revamp and is now immeasurably better. Don't expect a full meal but there is a large range of sandwiches, savoury and sweet pastries, as well as a couple of hot options. I'm not sure that I would pay the €20 odd entrance charge on a pay to use but, with the Priority Pass card, it is a real haven.

✅ Trip Verified | This is a very nice lounge with comfortable chairs, tasty food and a good WiFi connection. The food selection is somewhat limited with fruits,donuts, soup and bread available for breakfast. Coffee machines, sodas, self serve alcohol are available. The lounge is very clean with hard tiled floors throughout. The staff is very courteous especially the receptionist who was very friendly. The lounge was not crowded at 7 a.m., therefore there were no issues using the Priority Pass crowd.

✅ Trip Verified | Pleasantly surprised with this small Priority Pass lounge. Stylish decoration, very clean, great ambiance and seating options (recliners). The staff is very friendly. The food & drink selection is more than adequate (cereals, sandwiches, juices, coffee and soft drinks). We were taking an early flight and the lounge was not that busy. There are 4 MAC computers for those inclined to get some work done. Bathrooms are very clean. Wi-Fi is strong.

Not Verified | Do not waste your money or time on this useless scam of a card. I have had the Priority Pass Select for over 2 years now. I am a global business traveler. I received the Priority Pass Select as part of my benefits package with my Chase Sapphire Card. To date, the Priority Pass Select card has been the most useless card for lounge access. Every single time I have tried to use it anywhere in the world, I have been turned away due to the pass being applicable to any of the lounges only at very specific time slots. As a business traveler, I cannot and will not make travel plans around specific windows that Priority Pass has negotiated with specific airports.

✅ Trip Verified | This is a really dreadful "lounge". and nonsense to call it a lounge. First, when we arrived airside to this Lounge there was a sheet of paper on the door to tell us to go way back to Information, landside, to get a code to scan for entry! Can you believe this? So we made the 15-minute journey landside to get the code, back through security and to the lounge. It is appalling. No food, no alcohol and a few, I mean just a few, seats. So, why is it called a lounge? It is just a quieter seating area. There was nobody on duty. We went back outside preferring to pay for some nourishment in the cafe. It really should be closed down.