Etihad Airways

The lounge was too far from the terminal. The food was not really that hot. The fruits and beverages was ok. The staff told us wifi was going to be fixed soon but I waited for almost 2 hours and still none. Accommodating staff great six sense spa offer but it was so limited - I was only allowed to use 1 treatment instead of at least 2.

This lounge is overcrowded and very noisy. Food good great service but we were there from 2100 to 0240 and it gradually got worse with a number of people standing up and not being able to get a seat at all. I do not agree with the idea of asking people traveling in economy to use another lounge. I will in future organise my connections so I can limit time in this lounge.

As a silver card member I'm entitled to access to the Al Reem lounge at Abu Dhabi. I can't compare it to the Pearl lounge in T3 (I've never accessed it) but as a business class lounge it was good with plenty of breakfast options available stocked and manned bar area plenty of seating (if in a somewhat weird 3 tiered room) and newspapers and magazines available. However Wi-Fi was unavailable whilst I was there (and the staff couldn't fix it) and there was only 3 staff to man the bar clear plates and update the breakfast area and thus they struggled to keep up with demand in a less than half full lounge. The only real problem is the lack of toilet facilities in the lounge for its size.

Small but uncrowded lounge. Quality of service food and drink during my stay was excellent. Free wifi and tv/newspapers available. The criticism would be the lack of a sleeping zone but few lounges of this size would be likely to have that. Definitely much better than either the Al Reem lounge in AUH.

Quite a small but pleasant lounge. Nice reception from the staff and frequent offer to refill drinks and so forth. As it was an early flight we enjoyed a cooked to order breakfast. Very good. You could also help yourself to cold cuts and bakery if you didn't want a cooked meal.

Previously Etihad gold and silver card holders used the Pearl business lounge in terminal three complete with comfy seats and smoking room but now (due to overcrowding) have to use the Al Reem lounge in the old terminal 1. All Etihad flights to Europe and Asia arrive and leave from the new T3 so this becomes awkward. On arrival you have to bypass security and walk (10 mins) to the old terminal and the lounge. This lounge is not a patch on the T3 lounge with a very limited food selection (drinks are fine). There is no comfortable seating area and no papers to pass the time. The next problem is there is no smoking room so you must use the smoking room in the far corner of T1. Then of course to catch your flight head back to T3 and go through security which becomes more of a muddle if another flight arrives as you do - as nobody knows where they are going and can cause another delay.

We were flying First Class Etihad-Europe having previously travelled First Class on Qantas BA Air France and Emirates. The lounge turns out to be the New Zealand Airlines "standard" lounge. This is very much not what we expect when we pay for First Class. It's a nice enough lounge crowded despite a quiet night at the airport (I'd hate to see it on a slightly busy night!) but nothing more. Would not reach Business Class standards for any other airline. As we sit in the lounge we are not planning to fly Etihad again. There's a chance for catch up on the flights and in the other ports but really we've made a decision to fly First Class because we want "First Class" funnily enough! This is not a First Class lounge and as stated above I'd be disappointed if I'd paid Business Class for this. Part of the real pleasure of starting a holiday is sitting back in the lounge with that first glass of champagne. We last travelled Emirates and while they didn't have a dedicated First lounge (shared with Business) the facilities food and champagne are great on board. This is the first time I've ever bothered to write such a review which reflects our disappointment. Etihad has a fair bit of catching up to do at this early stage. There's no way that we'll depart Melbourne with Etihad again. Do what Air France do escort your First Class passengers (in CDG at least) to the lounge make sure they're comfortable and come and get them when it's time to leave. If you're going to ask for 5-10 times the fare make the customer feel a little special!

Etihad business class travellers have to fight for seats in this lounge. This lounge is too small and regularly too full to accommodate all business class passengers. Food quality has declined.

Totally disappointed by this so called premium lounge. Not only was it overcrowded the staff offered no help when you are circling around trying to find a place to sit and eat. The staff at reception was fine. The toilets seemed too small for volume of passengers and I looked for the so called shower facilities in vain. The whole design on top of the huge crowd using it certainly gives you the impression that you are in a canteen and not in a premium lounge. On the return flight the plane from Kuala Lumpur landed in Abu Dhabi around midnight and not only trying to find the lounge from where you got off this time was a nightmare but when I got to the lounge I did not bother to eat (despite being hungry) as I was not prepared to explore every corner just to find a comfortable place to eat. Etihad please wake up and upgrade this lounge I am not being demanding but when you pay to travel business class some comfort in transit is not too much to ask.

Senses Spa would be one of the best things here. Lounge is too small for the morning traffic. Food was good and a variety. Staff is too loud. Waiting for the shower and a line for the toilet - never happened with me before in a Business class lounge. Etihad people need to understand what a lounge means - and not just free food and drinks.