Etihad Airways

✅ Verified Review | The last time I was in this airport the business and first class lounge was one in the same and only separated by a seating area. The food was pretty poor and the whole experience was weird but I knew they were remodeling a new lounge area. This visit I was able to use the new space and found it vastly improved and what one would expect from an international first class lounge. The area was set up like a restaurant with prompt service and good food. If you wanted a snack and not a full meal trays of food were put out for the taking. Good coffee and juices. It was quiet and again very comfortable. The airport is going through a build out and once completed it will be hopefully a beautiful airport for gates and services. In the meantime the old terminals have to be suffered with.

✅ Verified Review | This Etihad Airways lounge (used for Virgin Australia flight) has lackadaisical staff in the kitchen. I am told there are 3 chefs and yet there is a very small selection available. Food is at best insipid and you could sense it from the disinterested look on the staff's faces. I asked if they could get some snacks etc organized to which they responded in the negative. The Chef refused to come out of the kitchen. Compared to other airlines where you get a la carte menu served, this is a complete disappointment. They also ran out of the whisky they had on the shelf after serving just the one drink. Something doesn't add up. Sorry guys, thumbs down and I will avoid this lounge if I could.

✅ Verified Review | A new lounge on level 3 and I found it very spacious, lots of natural light and great views of the runway if you liked planes landing and taking off. Food was hot and very tasty, I loved the crispy bread rolls. Staff here very polite, well trained and made you feel welcome. Wifi was quick and reliable with no disconnecting like other places I have been to. Toilets are small and could do with more as when this lounge gets busy you will end up queuing which for a business class lounge should not be the case. I would stay here again.

✅ Verified Review | This lounge is wonderful. Take a pinch of Cathay's lounge, sprinkle it with some Qatar Airways London lounge class and stir in some Qantas Sydney - and you get Etihad first. The best waiters and waitresses, a tad retro, food like at a French top tabl. Even the shaves are great. Make your transit in Abu Dhabi a stopover in this lounge!

✅ Verified Review | The lounge has everything you need for a break between two flights and I was surprised about the offer and the conditions of the treatments you can get there. As a frequent flyer for Etihad partners I was able to bring an companion with me. The dinner was really 5* and the waiters first class. Very attentive and polite. I could use the cigar lounge after the great meal. The drinks offered are really high end and makes the time pass by so quickly. When returning I did use the shower facilities and together with the massage it made it a gorgeous experience. It was never crowded and it was designed with a lot of style. The only minus is that the menu doesn't change very often, so you have to stick to the 3-4 main dishes they have to offer.

✅ Verified Review | Flying Etihad from Düsseldorf and being a frequent flyer means you end up at the Airberlin Lounge. Like with many of the Airberlin services, you get something bad and they try somehow to mask everything like it was a high quality product. If you live in Germany you recognize immediately the "snacks" which are products from the cheapest retailers, usually heated up in the microwave. The worst quality eggs (from battery chickens) and so on. And there is nothing to eat, only these high quality products. And being small, it is always full. Nobody seems to care about this. The seats, when not taken, are old and dirty. When flying inside the Schengen area you get to use another lounge which is better. It seems if it is not managed by Airberlin it could be good.

✅ Verified Review | Left this Louis Tavern CIP lounge that Etihad Airways use within minutes of entering it and opted for another airline lounge which I able to access using my Credit Card using Lounge Key membership. Food was basic and limited with seating areas looking dull and uniform. The lounge lacked any sort of character and uninviting. I would hope Etihad would use another lounge or even open their own one in Bangkok Suvarnabhumi Airport.

✅ Verified Review | Nice lounge with helpful staff and good quality food, but very overcrowded at peak times. We entered the lounge at 1am and it was full to maximum capacity, however one of the friendly staff members kindly found a table for us and offered to bring us soft drinks. Wifi speed is excellent.

✅ Verified Review | A class above the old Air New Zealand lounge. Showers are good. Food selection limited with a limited menu and narrow buffet selection. Still, a "nice" place to chill while the airport is upgrading around them. The walk to the gate is a surprise as the plane looks close from the window. Overall a big improvement but still nothing compared to the lounge in Abu Dhabi which remains my favourite.

✅ Verified Review | Was flying Jet Airways Business Class so eligible to use the Etihad Premium Lounge at Terminal 1. I entered the lounge just before 5pm on 19th January, and the reception staff seemed insincere. Certainly not a warm welcome. Evidence of cost cutting was apparent. The spa no longer offers complimentary mini treatments. The selection of drinks is not as it used to be. Worse still there was no buffet! I was told that this would be available from 5.30pm only, which was close to my boarding time. Completely unbelievable and unacceptable from a supposed premium, award winning airline in their home hub. Luckily I had access to the much nicer Plaza Premium Al Dhabi lounge where the staff were friendlier and there was a nice hot and cold buffet. So I left. I registered my disbelief on departure, but the staff really weren't interested.