Etihad Airways

This is the Air New Zealand lounge shared by Etihad. The staff was vaguely interested the food choice very limited and very very average. There was no shower gel nor shampoo in the showers the shower mixer was broken resulting in nearly boiling water pouring from the shower head. When complained to the head of the staff I heard that how could they no if guests did not report implying there is no cleaning between the guests! All together terrible experience despite very good service on board though. Will not come back again.

Very attentive and friendly staff restaurant food plenty of it great wifi and comfortable seating. Showers and bathrooms spotless.

Used the Etihad Pearl Business Lounge at Abu Dhabi T3 while connecting from a MCT-AUH flight to AUH-MAN in business. Between these two flights the lounge was a huge disappointment particularly with this being Etihad Airways home airport. The lounge was crowded so there were no comfortable seats available the food was okay but lacked choice (four of six hot options were available) - and the toilets were filthy.

Further to my previous post Sep 2011 this lounge has improved. It's still an awkward walk from T3 to T1 but I was pleasantly surprised how improved the lounge was. There is now a newspaper and magazine rack the food selection now has a lot more to offer including cold cuts of meat and various cheeses. A bigger selection of hot ( warm) dishes various teas and coffees and a lot more seating arrangements ( previously the middle and lower tier sections were closed off ) . The washrooms are a little small but a hot shower is available. A well stocked bar with waiter service is a nice touch. On a minus note there didn't seam to be any computers available. Overall a very pleasant experience and would recommend to all. (shame you still have to walk into T1 for a smoke though).

In terminal 1 about 10 minutes walking from terminal 3. Have always found this lounge to be clean and less crowded than the actual Etihad business class lounge in terminal 3. Staff extremely helpful and friendly. Same food and drinks as in the business lounge.

This is the Air New Zealand lounge shared by Etihad. Who on earth decided to use wickerwork rattan armchairs for the "comfort" of travellers who sometimes have to spend hours waiting for a connecting flight - the armrests alone are uncomfortable enough but add in the punishment to the seating area penetrating through the cushion. The only other viable seating is of a benching type so no armrests - but on balance preferable! The food choices were very limited and as such I was not hungry enough to assess the quality.

If you are a silver or gold card holder flying in economy class this lounge is now allocated to you. However this lounge is located in terminal 1 and as most people transit in terminal 3 I don't think it's worth the 20+ minute walk to use what is generally a sub standard facility. I wouldn't pay to use this facility and would rather sit in Starbucks at my own expense.

Whenever I've visited this lounge it's always been overcrowded. Somebody at Etihad has got they're sums wrong. Other than this a good facility.

Very disappointed by the Lounge and by the lounge staff who were unfriendly and unprofessional. For the food and beverages facilities and the lounge was correct.

Extremely disappointing. Limited choice of food In fact there were on two varieties of tuna rolls on offer along with corn chips and pretzels. Nothing else. My wife and I were traveling to Sydney and had a four hour layover between connecting flights and while the peace and quiet of the lounge was welcomed the lack of food was not.