Etihad Airways

Shower and toilet can become a nightmare. Just one shower and one toilet. No cleaning between guests no waiting list - if you want to take a shower you'll have to wait in line in the toilets! A nightmare! Wrote several times to Etihad probably others did never saw an improvement. Make sure there are towels before you start!

Visited this lounge on 6 different occasions in last month. It is by far one of the worst I have used. On a number of occasions I had to sit on the floor due to overcrowding. Etihad have two lounges here and both are as bad as each other. There is no booking system for a shower so it can be impossible to get one. Others mention the food as being great - I disagree food on the plane in business class is far better. The staff are good. In my travels with Etihad I would say that their Dublin lounge is the best I have used so far. You can order proper meals there but you cannot at their home lounges.

Lounge provided for gold and silver frequent flyers available for other airlines and payment. Small dull normally overcrowded uncomfortable and inadequate toilet facilities.

Food is great and bar staff are friendly and efficient. The problem is that it is way too small to handle the passenger flow. Can be difficult or near impossible to get a seat. Toilet facilities are very cramped and totally inadequate for the number of passengers they have to handle.

This is the Air New Zealand lounge shared by Etihad. The staff was vaguely interested the food choice very limited and very very average. There was no shower gel nor shampoo in the showers the shower mixer was broken resulting in nearly boiling water pouring from the shower head. When complained to the head of the staff I heard that how could they no if guests did not report implying there is no cleaning between the guests! All together terrible experience despite very good service on board though. Will not come back again.

Very attentive and friendly staff restaurant food plenty of it great wifi and comfortable seating. Showers and bathrooms spotless.

Used the Etihad Pearl Business Lounge at Abu Dhabi T3 while connecting from a MCT-AUH flight to AUH-MAN in business. Between these two flights the lounge was a huge disappointment particularly with this being Etihad Airways home airport. The lounge was crowded so there were no comfortable seats available the food was okay but lacked choice (four of six hot options were available) - and the toilets were filthy.

Further to my previous post Sep 2011 this lounge has improved. It's still an awkward walk from T3 to T1 but I was pleasantly surprised how improved the lounge was. There is now a newspaper and magazine rack the food selection now has a lot more to offer including cold cuts of meat and various cheeses. A bigger selection of hot ( warm) dishes various teas and coffees and a lot more seating arrangements ( previously the middle and lower tier sections were closed off ) . The washrooms are a little small but a hot shower is available. A well stocked bar with waiter service is a nice touch. On a minus note there didn't seam to be any computers available. Overall a very pleasant experience and would recommend to all. (shame you still have to walk into T1 for a smoke though).

In terminal 1 about 10 minutes walking from terminal 3. Have always found this lounge to be clean and less crowded than the actual Etihad business class lounge in terminal 3. Staff extremely helpful and friendly. Same food and drinks as in the business lounge.

This is the Air New Zealand lounge shared by Etihad. Who on earth decided to use wickerwork rattan armchairs for the "comfort" of travellers who sometimes have to spend hours waiting for a connecting flight - the armrests alone are uncomfortable enough but add in the punishment to the seating area penetrating through the cushion. The only other viable seating is of a benching type so no armrests - but on balance preferable! The food choices were very limited and as such I was not hungry enough to assess the quality.