Etihad Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 115 reviews
5/10
4 star Skytrax Rating
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5/10

"given a warm welcome"

(United Kingdom)

We used this lounge when travelling on Air Malta flights. London Heathrow lounge is excellent and in the opinion of my wife and myself is on a par if not better than the BA First Class (Concorde) Lounge at Heathrow T5. On entering the lounge we were given a warm welcome. We were there on a weekday morning between 08.45 to 11.00. There was an excellent breakfast (buffet and a la carte) with almost anything you could want. We found the spa in the to be readily available for chosen treatments. Although there is not a self-service bar for alcoholic drinks in the lounge there is a bar where passengers are served with alcoholic drinks. We have used the lounge twice (both times when travelling Air Malta Business Class) and have found the lounge and staff to be first rate.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"limited refreshments on offer"

(United Kingdom)

Very large lounge but with limited refreshments on offer. Spa closed. Lots of staff cleaning tables but no table service. Soft drinks and beer available in fridges. Free wifi. If you want alcohol there is a small bar at the right hand side of the entrance which is easy to miss but they had no vodka left with no offer to replenish it. Wine served in half a glass. Quite disappointing lounge although it was quiet.
Lounge NameThai Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"waitresses very attentive and polite"

(United Kingdom)

Table service for drinks and hot foods. Waitresses very attentive and polite. Only serving one flight so quite quiet lounge. Small buffet area for mezze cheeses etc. I had cream of celeriac soup with mushrooms and truffle oil! fillet of cod with black olive tapenade root veg purée and vegetables! washed down by several well-topped up glasses of champagne. Restaurant quality in taste quality and service. Own toilets not shared as in the other lounges there. A great start to a holiday indeed. Cannot be faulted.
AirportManchester Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
5/10

"an excellent main and dessert"

(United Kingdom)

Accessed as part of Gold card member benefits. The drink choices are high quality (excellent sauvignon blanc) - my only minor gripe would be the starter on the dining menu was slightly below the normal standard but an excellent main and dessert. Fast wifi good selection of papers plenty of seating make this my favourite lounge.
AirportManchester Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"an excellent lounge"

(Australia)

An excellent lounge probably the best for choice and quality of food. Abu Dhabi is the worst very overcrowded limited selection of food but staff good.
AirportDublin Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"it does get very busy at peak times"

(United Kingdom)

The buffet food choices were more varied and better quality than last visit - thai green curry and chicken in red wine sauce were both very good. For a pay on entry lounge (I access as Etihad guest gold card holder) the drink brands are always good quality - using Johnny Walker Green label as their standard mixing whiskey (something of a waste but not complaining!). The main problems with this lounge is that it does get very busy at peak times and woefully inadequate bathroom facilities. Good wifi newspaper selection and bbc world news on tv.
AirportAbu Dhabi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"shower and toilet can become a nightmare"

(Thailand)

Shower and toilet can become a nightmare. Just one shower and one toilet. No cleaning between guests no waiting list - if you want to take a shower you'll have to wait in line in the toilets! A nightmare! Wrote several times to Etihad probably others did never saw an improvement. Make sure there are towels before you start!
AirportAbu Dhabi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the staff are good"

(Australia)

Visited this lounge on 6 different occasions in last month. It is by far one of the worst I have used. On a number of occasions I had to sit on the floor due to overcrowding. Etihad have two lounges here and both are as bad as each other. There is no booking system for a shower so it can be impossible to get one. Others mention the food as being great - I disagree food on the plane in business class is far better. The staff are good. In my travels with Etihad I would say that their Dublin lounge is the best I have used so far. You can order proper meals there but you cannot at their home lounges.
AirportAbu Dhabi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"small dull normally overcrowded"

(Qatar)

Lounge provided for gold and silver frequent flyers available for other airlines and payment. Small dull normally overcrowded uncomfortable and inadequate toilet facilities.
AirportAbu Dhabi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"bar staff are friendly and efficient"

(Saudi Arabia)

Food is great and bar staff are friendly and efficient. The problem is that it is way too small to handle the passenger flow. Can be difficult or near impossible to get a seat. Toilet facilities are very cramped and totally inadequate for the number of passengers they have to handle.
AirportAbu Dhabi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes