Etihad Airways

This is not an Etihad lounge as they do not have one at JFK. This lounge is so poor it is unbelievable unhappy person on reception only one person cleaning up the food way below lounge level no champagne warm white wine. We left as soon as possible. Avoid this place it really is very bad.

Rather small feeling crammed and very crowded. It was difficult to find a seat and impossible to use one of the computer terminals. Staff were busy in their attempts to replenish food and beverages. The lounge needs to be much bigger.

Although this is the new lounge in Terminal 3 it can get very crowded. Food and beverage is good but seating is a little close together and there is not much privacy. The Six Senses Spa is great. Overall not a bad lounge but I do not know why Etihad chose to create such a small lounge in contrast to the number of people who use it. Etihad needs to attend to the washrooms as they were not what you would expect from a business class lounge.

The a la carte dining was superb with great attention by the staff. Again the Six Senses Spa is great and just what you need before a long flight. The food and beverage section is well maintained and is of a high quality. Overall this is a fine lounge and rates as one of the best I have been in.

Excellent catering and drinks selection complete with bar service. Abundant large screen iMacs for use as well as Wi-fi. Well-kept though few toilets with a single shower so there can be a queue. There is a Six Senses Spa which gives complimentary 15 minute treatments with free clothes pressing. Inside the Spa are 6 more showers. The rush hour seems to be from 8-9 am. It was virtually empty before and after that.